Reviews

Review Details

• Review fromMegan E

  Date: 03/01/2025

  5 stars
  Results are pretty easy to understand and the results were not over the time they said they would be done.

• Review fromStephanie M

  Date: 07/30/2024

  1 star
  Reeks of fraudulent activity. Extremely unprofessional customer service, if it can even be called that. Lack of transparency. Lack of communication with patients. Feels very much like this company is in the business of stealing healthcare consumer data.

• Review fromAriel W

  Date: 07/30/2024

  1 star
  My doctor had let me know that the hospital had an outside source for genetics testing for early determination of the *** of our child. I prefer to plan ahead with pregnancy so I was interested in the service. The from the doctors office was estimated at $200 for the service. My husband and I verbally agreed to that service and the doctor submitted the request for the lab testing. However, after the service was completed and the *** of our child was determined Myriad Genetics sent me a bill for $607.24. The invoice showed the charges were $2,000 and my insurance covered $1,392.76, leaving the out of pocket charge of $607.24 for me to pay. This was an outrageous statement for a multitude of reasons. (1) The sales team at Myriad that trains the hospital staff to suggest there services has a poor sales pitch. If I had known the true cost of this service was $2,000, I never would have agreed to it. (2) The Myriad agent I spoke with said if I immediately paid my charge over the phone they would drop the remaining balance from $607.24 to $249. I paid the balance over the phone to settle the bill, but I honestly should not have been charged anything since insurance covered so much. The TRUE cost of this service was never disclosed due to how the service was pitched in the first place. I will be contacting my hospital to disclose the confusion in these business practices with Myriad. (3) Lastly, Myriads business plan seems to be that they take advantage of financially illiterate pregnant women. If I was not smart enough to ask questions and push for this discount, I could have easily paid the full $607.24 balance. If a judge were to subpoena records of this company regarding the consistency of billing and charges to pregnant women, I believe theyd be found guilty of fraudulent business practices. I shouldnt have had to pay any balance considering my insurance covered so much and I was scared into thinking $249 was at least better than $607.24.

• Review fromNaomi T

  Date: 07/05/2024

  1 star
  Do not use Myriad!!! When asked by my doctor if I wanted to do genetic testing, I was told it is usually around $200 so i agreed to the teating. I received a quote for their services of around $200, so everything was aligned.I received a bill for >$600 today. That is absolutely absurd and insurance fraud. Upon reading these reviews, it looks like the company is notorious for doing this to people. I pay a high deductible every month for my insurance, and now this company is trying to rip us off. It is unfair treatment.

• Review fromFrancesca D

  Date: 04/01/2024

  1 star
  Overall terrible experience, long waits with customer service who are utterly unhelpful. The billing system is ridiculous. They misspelled my name and will not help me until I figure out what imaginary spelling they are using, although they are the ones who made the mistake. They did not accept SSN or date of birth. An infuriating experience overall.

• Review fromMichelle L

  Date: 03/31/2024

  1 star
  I have breast cancer and receive a large number of bills so I'm am keeping very close track of my portion of the billing. I am very thankful to have insurance and my responsibility is 10% of the agreed on charge through my insurance company, until my deductible is reached. The insurance company, of course, keeps track of that out of pocket amount - after that they will cover 100%. So far I have been billed the correct 10% of the charge for every bill.... all except for the one from Myriad. The insurance company states I owe $139.83 (insurance paid $1,258.42 out of the agreed charge of $1,398.26). Myriad sent me a bill for $249.00! If they want the $249-$139.83=$109.17 difference, then they will need to submit a new claim to my insurance company for that amount, and if approved, then my insurance will pay $98.25 and I would only pay the difference of $10.92. Given the reviews posted, I decided to also submit a review. With everything I need to concentrate on I'm aggravated I now need to contact them to sort out their billing issue. I think they need to improve their billing practices as this seems to be a trend.

• Review fromTiffany C.

  Date: 03/19/2024

  1 star
  I was tested under my doctors advice to see what antidepressants may work best for me. It was advised to participate in this genetic testing that I was a bit rushed into and had no idea how much it was going to cost me. I was also given a booklet and my doctor told me to call while in his office and get pricing. I called Myriad and they told me they couldnt give me pricing before the test. I have great insurance so I figured it couldnt be much and the promise was Myriad would call me if over $330. Well guess what? My insurance covered $5000 + and left me with EXCACTLY $330 out of pocket. How convenient? Myriad got the amount adjusted JUST right so that the amount I owed didnt warrant a courtesy call to me to give me the option to decline the test and then sent me a nice bill for $330. I feel like I am being taken advantage of and as I am reading through the complaints, I can see I am not alone. I never complain and I am usually pretty understanding about most things, but when something feels this wrong, I have to speak up so others are more careful.

• Review fromMikayla G

  Date: 02/28/2024

  1 star
  I underwent prenatal genetic testing with Myriad and am deeply dissatisfied. Despite multiple attempts (CALLED 3 TIMES) to get an estimate, I never received a cost estimate as promised. Now, facing an unexpected $800 bill, I regret choosing them. My attempts to get answers from the company have been terrible, and I plan to inform my healthcare providers about my experience, urging them to reconsider their association with Myriad if the issue isn't resolved promptly. If you have the option to use any other company for testing use anyone else!

• Review fromAngela A

  Date: 09/10/2023

  1 star
  Exploited me as a patient to advance a political agenda, actually asked me my preferred pronouns on two separate occasions, expecting me to play along like this is normal. They literally have my DNA and my name which is very feminine. I was seeking information about my breast cancer risk results, then got a lectured on pronouns. There are hundreds of psychiatric conditions- why only screen for gender dysphoria? Because they are being political at the expense of patient care.

• Review fromOlivia H

  Date: 02/28/2023

  1 star
  My doctor had me try 10 or so medications before saying this GeneSight test might narrow down medications for me. She said it shouldn't be more than $180 out of insurance (might not be covered by insurance), and their website said they would reach out if it was over $300 before running the test.
  No correspondence was even attempted, they didn't try my insurance at all, and I get a bill in the mail over $300. They do not answer their emails, not even to pretend to care or act legitimate. Not to mention, none of the medications on the green side worked for me anyway; they all gave me horrible symptoms.
  Waste of time and money; DO NOT USE.
  

  Myriad Genetic Laboratories, Inc.

  Date: 03/06/2023

  Hello:We apologize that a patient has had this experience with our company. We need a little more detail to match the above to an order. Could you please email me your DOB and address or if you have our order # on the invoice would be helpful. If you could email me at ******************************* we can review the issue. Thank you very much.