Customer ReviewsforGraduation Alliance, Inc.

Organization will not stop calling me, I verified I'm on the do not call registry.

Graduation Alliance partners with school districts across the nation to be able to provide education pathways to their students who have either stopped attending school, need additional mentoring, and/or need tutoring for their end of course exams. Graduation Alliance is not selling a product we are reaching out on behalf of your school. In addition, we have adult diploma programs in select states where we return calls to individuals who have initiated an outreach to us first. We are not a telemarketing company, and we dont use robocalls to reach out to students. We are unable to locate any records in our system by the name or email address that you provided to BBB to understand which program you were affiliated with. We do see that you provided a zip code so that helps narrow down a state. Based on that limited information your school district is trying to get a hold of you through our organization. Again, without being able to determine who you are and what program you are affiliated with we cant provide more insights. We do recommend if you want to learn more about why your school is trying to connect with you and you dont want to speak with us, you contact your high school. Thank you.

They have been top notch. I got my diploma and the teachers and coaches are awesome. I work a full time job and part of the year do a lot of overtime, My coach worked with me on which classes we needed to schedule during that time.

*****, we truly value you sharing your experience, and congratulations on your dedication and hard work in earning your diploma!

Its been almost 6 months since I finished my courses and I still have not received my diploma. I have been in touch with my home school and with Gradation Alliance and still nothing. I thought this was a great program and would have recommended to others, until I realized I did all the work for nothing. If I could give them negative stars I would. Very disappointed

Hi *****,We are sorry this has been such a long process for you to receive your diploma and its not something we take lightly. While we do have to wait for school districts in the ************* to issue diplomas there are other internal processes we can address to ensure it doesnt take longer than the state allotted time frame and we are working on improvements. We should have been faster in responding to your requests for updates and we apologize. We have spoken with the principal of the school district who did confirm today that your diploma was ordered, and they will personally be contacting you once its received. Our Senior Director of Adult Programs will be your main point of contact and will follow up with you as well. Thank you.

I was very hesitant at trusting this program but after I started I seen it was very complex and was not a scam. Some of the work was very challenging and I almost gave up, glad I did not. I received my diploma in about 2 months after I completed everything. They must contact your state to verify you satisfy the states needs (some states are faster than others and districts are larger or smaller may play a role in time frames). Overall I am beyond pleased. The Academic Coach, ******* was promt and helped with every issue that arose. I learned stuff about computer programs and math that that was never taught to me in ************ PLEASE DO NOT SKIP THE VIDEOS, you will regret it and end up watching them anyways after wasting countless hours trying to save time. This company is the real deal and i regret not taking the option for coding before I started, my state would've paid for it. Thank You Graduation Alliance and Academic Coach ******* for the help along the ways, and some of the teachers.....and tech support lol

Thank you ***** for sharing your honest and open feedback about earning your high school diploma. We appreciate you taking the time and congratulations on becoming a graduate!

I like to take the graduation alliance courses to get the last few credits that I need to get my diploma. However, I am doing a few reviews on some of the teachers there. I understand that they are busy taking care of other students that reside in their class, but when there is a question or a concern that you may have, they don't respond. Like for example, i submitted a thesis statement activity and was asked to Resubmit it because it was scored poorly. I submited the wrong one. I called and was directed to voicemail and left message stating my concern to see if it can get fixed. Later today (9/14/2023) I saw my English teacher online and told her the same thing. after she went offline. I just want to get my stuff done so I can get my credits.

Hi *****, Our teachers normally respond within 24 business hours and all communications are tracked within our system. This includes messages that you post with a date and time stamp as well as when Graduation Alliance staff responds. Our student services director reviewed all of your communications at the time you posted this complaint and reached out to you directly to learn more about your experience as we didn't notice response rate delays. If you still have any concerns please let us know. Thank you.

I am going to give this a 4 star because the teachers and academic coach's are awesome, the course and assignments themselves were awesome. It's after everything is finished, Getting your diploma, or Transcripts. ITS A JOKE. I finished my last assignment in March and here it is in April with no TRANSCRIPTS/DIPLOMA , When you ask them for them to send transcripts to the college of your choosing they will tell you to use the UNOFFICAL ones which is CRAZY because colleges are not going to take no UNOFFICAL TRANSCRIPT how silly does that sound. LOL IDK This is literally the longest process especially when your trying to get in contact with someone about where your transcripts and diploma is they give you the run around. Like it said the classes, teachers, academic coaches are amazing its when you finish is when you should start to worry because its going to be VERY VERY VERY VERY VERY VERY VERY VERY HARD TO GET ANY INFORMATION ABOUT YOUR DIPLOMA OR TRANSCRIPTS. And if your wondering YES I AM STILL WAITING 50 days later

Hi Trevor, We understand your frustration. Graduation Alliance partners with various states to offer a high school diploma and in the state of Ohio, the Ohio Department of Education has the local school district where the student currently lives issue the diploma and transcripts. This is not the case for every state we work in but is for Ohio. We do reach out to the local school district on your behalf to get updates and in some cases it can take up to 90 days to get a final copy sent. I can see in your record that just a few days after you posted your review that you received both your diploma and transcript as did the college you were applying to. We wish you the best on the next phase of your education journey and hope you will keep us updated. Thank you.

I gave them a 1 star back in April, I just want to say, my issues was resolved, and by June of 2022, I earned my high school diploma! Almost 30 years later. So I highly recommend giving them a shot.

Tracie, We are so proud of your education journey and becoming a high school graduate! Thank you for coming back to provide an update on your experience.

Im so disappointed with this program, they started me out, I finish 2 class, start the next two, only to be told, that they need a letter from the school. Ever time I call, I get a different story, or Im going to call first thing in the morning, because I got an email about another student. I dont care that the other student is getting theres, and that, mine is just being overlooked.they lead me to believe they working to get it resolved, only to keep coming up short.

******,We are sorry to hear about your experience and will make sure team members are more clear in their communication. The program you are in is administered by the state and they require any hand written credits on transcripts to be confirmed by the school of record. Typically, this is handled before you are enrolled. In your case you were enrolled before this was resolved and we believe is what caused the confusion. We are sorry for that confusion, although I have confirmed this morning that the issue is cleared up. We wish you the best in your studies.

Terrible communication. I hear different things from all the staff here and because of that my graduation got pushed back

We are sorry to hear you feel like communication is the cause of your graduation getting pushed back. We have looked through all the communications between you and your academic coach as well as your local advocate. Your grad allies have reached out to you every single week either through text or phone calls and you are completing your weekly meet **** so we are concerned about why you are feeling this way. When a student doesnt complete their courses on time we can ***** an extension, but then this causes the course to finish on a different date than originally scheduled. When a student has multiple extensions, it is a domino effect and graduation will get pushed out. Graduation dates are scheduled based on completing classes in the allotted time, and if that doesnt happen then your graduation date will be affected. Also, when classes are not finished on the original schedule that means when your next class starts its on a different schedule as well. As an example, if you always started classes at the beginning of the month you may now be starting them at the middle or end of the month. Delays in completing your course work is a reason for your graduation date getting moved. All students clearly know how long they have to finish a class and when a new class starts as notifications are sent when they are assigned. Students are also required to log into their portal daily to check dashboards, email, and messages to ensure they stay on track. We provide multiple layers of support, ways to communicate and set clear expectations with our students. Your academic coach in February reset expectations with you on these items. We highly suggest that you regroup with your support team so that they can answer any of your questions as our goal is the same as yoursto see you graduate.