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Business Profile

Airlines

JetBlue Airways Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airlines.

Complaints

This profile includes complaints for JetBlue Airways Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

JetBlue Airways Corporation has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 1,829 total complaints in the last 3 years.
    • 537 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/29/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Issue: JetBlue's deception for a flight cancellation.

      I am writing to request a refund of $255.87 for my cancelled flight, JBU515, last night, along with reimbursement for additional unplanned expenses.
      My flight, JBU515, scheduled for 9:59 PM EDT on Sunday, July 27, 2025, was canceled. This cancellation led to several unexpected issues, including the cancellation of a scheduled business trip to Sacramento on Monday, July 28, 2025. Additionally, I incurred unforeseen costs for car rides and meals while waiting for my next booked flight.
      According to the JFK Flight Tracker for Sunday, July 27, 2025, several direct flights from JFK to SFO departed between 4:49 PM EDT and 9:49 PM EDT. For your reference, here is a list of those flights:

      * JetBlue JBU415 @ 12:00 PM EDT
      * Delta DAL679 @ 3:20 PM EDT
      * Alaska ASA114 @ 4:39 PM EDT
      * Delta DAL365 @ 5:00 PM EDT
      * American AAL15 @ 5:00 PM EDT
      * JetBlue JBU315 @ 5:05 PM EDT
      * Delta DAL667 @ 7:55 PM EDT (DELAYED)
      * American AAL177 @ 7:59 PM EDT
      * JetBlue JBU615 @ 7:59 PM EDT
      * Alaska ASA41 @ 8:29 PM EDT (DELAYED)
      * Delta DAL1732 @ 9:49 PM EDT (DELAYED)
      * JetBlue JBU515 @ 9:59 PM EDT (CANCELED)

      Business Response

      Date: 07/29/2025

      Hello,?? 

      Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.? 

      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at?***********************************?? 

      Kind regards,?? 

      JetBlue

      Customer Answer

      Date: 07/31/2025



      Complaint: 23668334



      I am rejecting this response because: I have spoken with a JetBlue Customer Care Crew Member and an Escalation Crew member. Both Jet Blue Customer Care Crew members provided zero solution for a proper resolve. Following I filed a complaint via JetBlue’s website, which was very difficult to find the “complaint” contact extension and thus required yet another phone call to another JetBlue Customer Care Crew Member to help me navigate the website.



      Sincerely,



      **** **

      Business Response

      Date: 07/31/2025

      Hello,?? 

      Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.? 

      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at?***********************************?? 

      Kind regards,?? 

      JetBlue

      Customer Answer

      Date: 07/31/2025



      Complaint: 23668334



      I am rejecting this response because it's a canned/ boiler plate generated response from JetBlue. 



      Sincerely,



      **** **

    • Initial Complaint

      Date:07/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against JetBlue Airways regarding Flight B6 227 from JFK to POP on July 18, 2025 (Confirmation: ******). The flight was scheduled to depart at 5:59 PM EST and arrive at 9:51 PM EST but was delayed over 5 hours, departing at 11:47 PM and arriving at 2:51 AM the next day.

      JetBlue has classified the delay as due to an "uncontrollable event," which is incorrect. The delay resulted from poor decisions made by the flight crew, not from weather or external factors.

      Before takeoff, Air Traffic Control (ATC) informed the pilots that the original route was closed and assigned a longer alternate route, which required more fuel. Instead of returning to the gate to refuel, the pilots pulled off the runway and spent over two hours negotiating with ATC, proposing their own routes. This was clearly communicated to passengers via cabin announcements. After hours of back and forth, the pilots finally accepted the original ATC route and returned to the gate to refuel.

      At that point, the pilots announced they were no longer legally allowed to complete both legs of the flight due to timing regulations, and we had to wait additional time for replacement pilots, who were entitled to a three-hour call-out window.

      This delay was entirely preventable had the crew followed ATC's instructions promptly. It should not be classified as "uncontrollable," and passengers should not be denied compensation due to a mischaracterization of events.

      I am requesting a full refund and for JetBlue to formally acknowledge this delay as controllable under their Customer Bill of Rights. I will also be filing a complaint with the U.S. Department of Transportation.

      Business Response

      Date: 07/24/2025

      Hello, 

      Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.? 

      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at **********************************.? 

      Kind regards,? 

      JetBlue 

    • Initial Complaint

      Date:07/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An employee caused baggage delay and they wouldn’t let me to catch a connecting flight with my family. After refusing to take a bag at recheck then taking the bag and tracking me down to give it back they then claimed I didn’t give them a bag in time. Lied to me telling me the gate was closed while my wife was actively boarding, refused to take my bag even though I was there within their own policy time limits. Blamed me saying I was late. They then held me up in customer service so long I could no longer board the plane. They then refused to refund my ticket so I could fly another airline and forced me on a later flight with zero compensation.

      Business Response

      Date: 07/24/2025

      Hello, 

      Although the Better Business Bureau does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.? 

      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at ***********************************? 

      Kind regards,? 

      JetBlue 

    • Initial Complaint

      Date:07/22/2025

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’m a longtime TrueBlue member and JetBlue credit card holder, and I’m writing to express my outrage over the unacceptable experience I endured on Flight B6 52 from Cancun to JFK on July 15, 2025.

      The flight was significantly delayed with almost no communication. Passengers were left in the dark, confused and anxious. Once onboard, my seat screen did not work for the entire four-hour flight, and the crew offered no apology or support—basic expectations were ignored.

      When we finally landed at JFK around 1:00 AM, the flight arrived at Terminal 4 instead of Terminal 5. We were forced to disembark and take a shuttle, further delaying an already miserable trip—with zero explanation provided.

      At Terminal 5, things went from bad to worse. I, along with many other passengers, waited over three hours for luggage. There were no updates, no communication, and no JetBlue staff willing to help. When I tried to ask for assistance, I was met with indifference, told “it’s not my job,” or simply ignored as staff walked away.

      To make matters worse, Customs officers shouted at and bullied passengers who were simply asking for information. JetBlue provided no support, and we were left to fend for ourselves. When I called customer service, I was redirected to the baggage line—only to get a message saying it was closed.

      As a loyal JetBlue customer, this was not only disappointing—it was infuriating. I am demanding a formal apology, compensation for my trouble, and a detailed explanation of how JetBlue failed at every stage—before, during, and after this flight.

      This is no way to treat paying customers—let alone human beings. If JetBlue does not take responsibility and make this right, I will seriously reconsider my loyalty going forward.

      Business Response

      Date: 07/23/2025

      Hello,  
      Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System. 
      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at **********************************.  
      Kind regards,  
      JetBlue 

      Customer Answer

      Date: 07/23/2025



      Complaint: 23640123



      I am rejecting this response because: It is just sending me in circles. A link to thier customer service website is no answer. What a terrible airline.



      Sincerely,



      **** ********

      Business Response

      Date: 07/28/2025

      Hello,  
      Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System. 
      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at **********************************.  
      Kind regards,  
      JetBlue 

    • Initial Complaint

      Date:07/21/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello! Hurricane Debbie last year made it impossible to get to the airport. My confirmation from my original booking is MEEEKW. JetBlue policy is to post a travel credit for later use. I am unable to use the full credit and would like a refund of the balance. An act of god made it impossible to get to the airport. The guidance now is to book any flight and just keep rebooking to keep the credit alive. They use this wording in the automated chat response and from the live chat agents. I feel the hope is the customer makes a mistake and will lose the credit. They gain while we are out of options and the money. I was traveling with two young children as a single dad, the anxiety of booking then canceling due to the hurricane is tough. But the airline making me jump through some hoops is frustrating.

      Business Response

      Date: 07/21/2025

      Hello,  
      Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System. 
      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at **********************************.  
      Kind regards,  
      JetBlue 

      Customer Answer

      Date: 07/28/2025



      Complaint: 23629881



      I am rejecting this response because:

      My first step was contacting your customer service. I would like a refund. I am not satisfied with the service received so far. 

      i understand you have a policy, when a hurricane is involved I don’t see how JetBlue should gain and the customer is not refunded.




      Sincerely,



      **** ******

      Business Response

      Date: 07/28/2025

      Hello,  
      Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System. 
      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at **********************************.  
      Kind regards,  
      JetBlue 

    • Initial Complaint

      Date:07/20/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Continuous delayed flights at JFK and STI consistently. Its disgusting. They delay a flight by one hour, waiting for the delayed flight after boarding time passes, announces another hour and ten minute delay. Flights are taking off the whole time, not weather related. And no compensation whatsoever they just watch passengers sit there and suffer wasting their time while airline rakes in profits on overpriced, overbooked and extremely delayed flights. Its is despicable at this point - not the first time this happens to me.

      Business Response

      Date: 07/21/2025

      Hello,  
      Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System. 
      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at **********************************.  
      Kind regards,  
      JetBlue 

      Customer Answer

      Date: 07/21/2025



      Complaint: 23628374



      I am rejecting this response because it does not provide any actual path to resolution. JetBlue is dodging any responsibility for the terrible service they provide and attempting to pipeline complaints to their website where nobody responds…truly regret doing business with them - no accountability to be had.



      Sincerely,



      ******** *******

      Business Response

      Date: 07/22/2025

      Hello,?? 

      Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.? 

      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at?**********************************.?? 

      Kind regards,?? 

      JetBlue

      Customer Answer

      Date: 07/23/2025



      Complaint: 23628374



      I am rejecting this response because; it is the same as the previous response which dismisses my complaint from BBB and directs JetBlue customers to a silo complaint section on their website. This is not a solution to their bad business dealing and terrible service.



      Sincerely,



      ******** *******

      Business Response

      Date: 07/25/2025

      Hello,

      Although the Better Business Bureau does not have
      jurisdiction over JetBlue under the express preemption clause of the Airline
      Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
      filed through their Online Complaint System.

      If you would like the opportunity to discuss your
      experience with us directly, please contact us using one of the methods
      at **********************************.

      Kind regards,

      JetBlue

    • Initial Complaint

      Date:07/20/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday 7/20/2025 my mom landed at JFK conf# MEWNAB, 2 hrs and 45 mins before the connecting flight, her wheelchair assistant was supposed to take her to the next gate for departure but instead he took here to the wrong gate and then left her alone at the airport, i have talked to almost 10 people on the phone to try and find a solution but jetblue customer service was rude and useless, my mom is currently stuck at the airport and i'm unable to reach her or find a way to get in contact with her, Jet blue is the reason for all this mess and they refuse to even help or provide a solution, even when i asked about the luggage they didn't provide me an answer or try to provide any information

      Business Response

      Date: 07/22/2025

      Hello,?? 

      Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System.? 

      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at?**********************************.?? 

      Kind regards,?? 

      JetBlue

      Customer Answer

      Date: 07/25/2025



      Complaint: 23627507



      I am rejecting this response because: jetblue didn't take accountability for the stress and waste of both time and money they have cause for that reason i'm reaching directly to the department of transportation and I'm filling a lawsuit. your crewmember was literally talking in the background blaming the wheelchair assistant for delivering my step mom to the wrong gate. i have also reached out to their useless escalation team and they refused to provide any help.

      Sincerely,



      ****** *******

      Business Response

      Date: 07/28/2025

      Hello,  
      Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System. 
      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at **********************************.  
      Kind regards,  
      JetBlue 

    • Initial Complaint

      Date:07/20/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had booked an award flight on jetblue. I was told at time of booking that the taxes (no fees) of $5.60 collected will be refunded to my card if cancelled.

      I cancelled the flight over 2 months in advance today. I was not given a refund of the taxes, it went to the travel bank.

      As of October 28, 2024 (and with further provisions taking effect April 28, 2025), new U.S. Department of Transportation (DOT) rules require airlines to issue automatic cash refunds for specific situations and does not accept alternative transportation or travel credits. These refunds must include "all government-imposed taxes and fees and airline-imposed fees." The airline can offer vouchers or travel credits, but the passenger has the right to decline and receive a cash refund. (Source: DOT Final Rule, Investopedia, Federal Register).

      I was denied the right to decline and jetblue phone agent said travel bank is best option via self cancel to avoid additional fees, that were not disclosed (thus illegal) at the time of booking.

      Business Response

      Date: 07/20/2025

      Hello,??

      Although the Better Business Bureau (BBB) does not have
      jurisdiction over JetBlue under the express preemption clause of the Airline
      Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
      filed through their Online Complaint System.?

      If you would like the opportunity to discuss your experience
      with us directly, please contact us using one of the methods
      at?*************************************

      Kind regards,??

      JetBlue

      Customer Answer

      Date: 07/20/2025



      Complaint: 23626231



      I am rejecting this response because:

      JetBlue agents aren’t helpful on the phone and cannot help they said. JetBlue is asking me to waste time and do useless things that result in nothing meaningful. 

      JetBlue should schedule a call with me and call me and send someone with ability to do the RIGHT thing. 



      Sincerely,



      ****** *******

      Business Response

      Date: 07/21/2025

      Hello,  
      Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System. 
      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at ***********************************  
      Kind regards,  
      JetBlue 

      Customer Answer

      Date: 07/22/2025



      Complaint: 23626231



      I am rejecting this response because:


      I already contacted JetBlue through that channel and it was useless. You’re not even reading what people write here. That’s why you have an F rating on BBB. 


      Sincerely,



      ****** *******

      Business Response

      Date: 07/23/2025

      Hello,  
      Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System. 
      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at ***********************************  
      Kind regards,  
      JetBlue 

    • Initial Complaint

      Date:07/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family and I were traveling from Montego Bay to New York JFK airport on our way home from a vacation. Our flight was delayed and then continued to be delayed with no information for over 12 hours. It was finally canceled at 2 AM. The only thing JetBlue was did give us a 200 dollar travel credit that expires in six months. We were left in an airport that was closed down with no AC no food and nowater and no information being provided.

      Business Response

      Date: 07/20/2025

      Hello,??

      Although the Better Business Bureau (BBB) does not have
      jurisdiction over JetBlue under the express preemption clause of the Airline
      Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
      filed through their Online Complaint System.?

      If you would like the opportunity to discuss your experience
      with us directly, please contact us using one of the methods
      at?***********************************??

      Kind regards,??

      JetBlue

      Customer Answer

      Date: 07/20/2025



      Complaint: 23624705



      I am rejecting this response because: I have already attempted to contact Jet Blue through the “contact us” method on your website. The response was unacceptable. Please call me at 516-782-1755. I’d like to discuss my compensation as per The Montreal Convention. 



      Sincerely,



      ******* ********

      Business Response

      Date: 07/21/2025

      Hello,  
      Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System. 
      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at ***********************************  
      Kind regards,  
      JetBlue 

      Customer Answer

      Date: 07/22/2025



      Complaint: 23624705



      I am rejecting this response because: you are not offering any resolution regarding my issue other then for me to call customer service. Which I did already. It is unacceptable that a $200 credit for a flight that was four times delayed and canceled expires after 6 months. My family will not be traveling again in six months. You need to do better. 



      Sincerely,



      ******* ********

      Business Response

      Date: 07/23/2025

      Hello,  
      Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System. 
      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at ***********************************  
      Kind regards,  
      JetBlue 

    • Initial Complaint

      Date:07/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently bought a ticket for a friend named ******** ****** ** ******** *****, one-way from Atlanta to Portland, Maine. Upon arriving at the Atlanta airport, they changed the flight time from 5 PM to 9 PM. My friend waited for hours at the airport and received another message saying the flight would be changed to 10 PM. Afterward, my friend went to the JetBlue counter, where they canceled the inbound ticket from Atlanta to Portland and refused to cancel the Portland-to-Atlanta ticket. This problem arose due to renovations at the New York airport, which is currently underway, and we were not notified in advance.

      I tried to cancel the Portland-to-Atlanta ticket, and they're charging me a $100 cancellation fee and want to refund it through a JetBlue bank. I WANT THE FULL AMOUNT CANCELED FROM MY ACCOUNT. THE ERROR WAS NOT OUR, IT WAS JETBLUE'S.

      Business Response

      Date: 07/19/2025

      Hello,

      Although the Better Business Bureau does not have
      jurisdiction over JetBlue under the express preemption clause of the Airline
      Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've
      filed through their Online Complaint System.

      If you would like the opportunity to discuss your
      experience with us directly, please contact us using one of the methods
      at **********************************.

      Kind regards,

      JetBlue

      Customer Answer

      Date: 07/21/2025

      I would just like the cancellation and full refund of all departure and return tickets. The return ticket is apparently open. The error was JetBlue's, not mine.

      Complaint: 23621970



      I am rejecting this response because:



      Sincerely,



      ****** *****

      Business Response

      Date: 07/21/2025

      Hello,  
      Although the Better Business Bureau (BBB) does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (49 U.S.C. Sec. 41713), we've reviewed the complaint you've filed through their Online Complaint System. 
      If you would like the opportunity to discuss your experience with us directly, please contact us using one of the methods at **********************************.  
      Kind regards,  
      JetBlue 

    JetBlue Airways Corporation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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