Complaints

This profile includes complaints for Breeze Airways's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Breeze Airways

  6340 S 3000 E Ste 400 Salt Lake City, UT 84121

• 

  Breeze Airways

  4100 George J Bean Pkwy Tampa, FL 33607

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a flight scheduled for 11/27/22. Got a message my flight was delayed till that night then got another message hours late that the flight was delayed till next day more then 24 hours later. Received an email that we could cancel to get a refund and hotel reimbursement for the inconvenience. I have reached out to breeze on multiple occasions starting at 11/27/22 with no response via text,email,and Facebook. Today is 12/3/22 and I have not received any confirmation on a refund or reimbursement as nobody has reached back out. I had to spend thousand on a new flight to get to my destination in time for vacation and can’t even get a refund for my flight I couldn’t take from Breeze. As if they took my money and ran. Please help!!

  Business Response

  Date: 12/04/2022

  Hello *****,
  
  We received your concern sent to the Better Business Bureau. While respectfully, the BBB does not have jurisdiction over airlines under the preemption clause of the Airline Deregulation Act (49U.S.C. Sec. 41713), we appreciate the chance to respond to your message.
  
  We see you didn't take your return flight this morning, so we've refunded both flights to your Visa ending in ****. Please allow your bank up to ten business days to post the $586 refund transaction.
  
  We've issued you 10,000 BreezePoints ($100) value) as a token of our apology for the inconvenience of an overnight delay for flight ***. We can also issue this compensation to ***** if he wants to create a Breeze Guest account. Please contact us directly with the unique email adress for *****'s Breeze Guest account or the Breeze Guest account number at your earliest convenince. 
  
  
  
  We will also issue up to $300 reimbursement for a hotel based on double occupancy. As mentioned in our direct messages to you, we received your $142.25 receipt and will review the receipt and get back to you within 3 weeks with instructions on accepting reimbursement. We may reach out sooner if we need additional information.
  
  
  Breeze Airways™

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint to breeze airlines. No customer service. Number given goes to someone in ******* who says wrong number. 2Tickets booked through justfly who also give out this wrong number. I bought flight to ******** ******* from westchester 7nov. Return flight 11 nov cancelled weather related i think. No alternative given. Had to rent car and drive ******* in hurricane conditions back to ** so wouldnt miss work. I also took insurance out in these flights. Now told i cannot receive refund. No reason given. What the heck.. its only $170 ! Crazy.. now its just the point that a new airline has set up deliberately with no customer service. I dont think they should be allowed to do business. Thanks

  Business Response

  Date: 12/02/2022

  Hi ****,
  
  
  We received your concern sent to the Better Business Bureau. While respectfully, the BBB does not have jurisdiction over airlines under the preemption clause of the Airline Deregulation Act (49U.**** Sec. *****), we appreciate the chance to respond to your message.
  
  
  Although we don't offer assistance by phone, we're here to support all our Guests via ******** Messenger, text at **************, or through email at ********************************** Since you booked through a third party, you may not have been aware of our communication channels.
  
  
  Flight 328 on November 11, was canceled due to Tropical *********************** and since it's an uncontrollable disruption, we aren't able to issue additional reimbursement beyond the refund. We show that a refund of $108 was processed on November ************************ ****. Since you initially booked through justfly.com, it's likely that that's their card information so you would need to contact them directly for your refund regarding the canceled flight.
  
  
  If you purchased travel insurance through a third-party, we can provide documentation of the canceled flight as they may be able to issue you additional reimbursement based on their policies.
  
  
  We apologize for the confusion that happened due to the flight disruption. We always recommend booking directly on our website so you're aware of all notifications and any reimbursement, refund, or compensation can be issued to you directly.
  
  
  Sincerely,
  Breeze Airways

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 22, 2022 I arrived at Hartford Airport from *********. My suitcase, which was a gift from my mother, was destroyed. There was a wheel missing and the other was hanging off. Obviously someone in baggage felt the need to throw my suitcase and destroy it. I emailed the airline to file a complaint and the gentleman I spoke with told me he would send $50.00. I told him that the suitcase cost $175.00. He wanted to see a receipt, which I didn't have. My mother's entire Amazon Account had to be deleted because she suffered identity theft. How can I recoup what is owed to me? In addition to wrecking my luggage, the flight was delayed for 8 hours. What piece of luggage costs $50.00. This is ridiculous. I considered speaking with my lawyer, but I thought I would file a complaint through the Better Business Bureau before getting the law involved. I could provide a picture of the original suitcase, but Amazon has no records of the account. I also could send pictures of my destroyed luggage if needed. I had to drag my luggage through the entire airport, and because of this, hurt my shoulder. Please help me to recover the money for my luggage which they ruined.Thank you for any help you are able to provide,***************************

  Business Response

  Date: 12/02/2022

  We received your concern sent to the Better Business Bureau. While respectfully, the BBB does not have jurisdiction over airlines under the preemption clause of the Airline Deregulation Act (49U.**** Sec. *****), we appreciate the chance to respond to your message.
  
  We see that on November 22, 2022, you reached out about your damaged bag. Although you didn't file a claim at the airport, we were able to get photos from you at that time.
  
  Once we received the photos, we requested a receipt. Because you were unable to provide a receipt we offered you a choice between $50 cash and ***** BreezePoints ($75 value). On November 23, 2022, you chose the cash and gave us your personal information so we could issue that to you.
  
  In addition to the $50 cash that you accepted for your damaged bag, we see that Flight #*** on November 21 was delayed 5 hours and 34 minutes, which qualifies for ***** BreezePoints ($50 value). We've issued those to your traveling companion and would be happy to put those in your Guest account as well. Please reach out to us with your Guest account information and we'll take care of that for you.
  
  We hope to see you on board sometime soon! Breeze Airways

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two issues that need to be resolved with my past round trip booked through breeze from *** to ***. 1) i booked nicest seats (airlines equivalent of first class) for my wife (with lap infant) and I on breeze flight from CHS to *** on 11/19 in the nicest cabin. Our flight was cancelled just hours before the flight and the next option was a Sunday (11/20) 'breeze thru' flight from CHS to Richmond to *** which was delayed 3 hours. The breeze thru and direct flights were not comparable in price. I was offered a few breeze points for my inconvenience which does not come close to the difference in my cost and lost time because of crew/maintenance issues. In summary - we booked a direct flight in first class which was cancelled without reason and offered an indirect flight the next day in different seats without any refund or compensation for the change. The second flight on Sunday was then delayed by 3 hours. 2) Our return flight (11/26) was delayed 5 hours due to a 'mechanical error.' Again, i was offered $50 breeze points for the inconvenience which does not equate to 5 hours of lost time due to a tech issue with the plane - especially well traveling with an infant. My request is some sort of refund to my credit card for the first flight which was not close to comparable in price as well as for the extremely delayed flight yesterday (11/26).Other details - total flight cost was $1662.27 on 8/25/2022 Travel dates were scheduled for 11/19/2022 - 11/26/2022 Attempted to work with Breeze through their only available channels of communication which are ******** messenger and text (did not work). No resolution through those channels - my response through FB was as follow:While we regret that extra expenses were incurred, we're not able to offer additional reimbursement. If you purchased travel insurance through a third party, they would handle those requests. We're happy to provide flight disruption documentation to the travel insurance company for your claim.

  Business Response

  Date: 11/29/2022

  We received your concern sent to the Better Business Bureau. While respectfully, the BBB does not have jurisdiction over airlines under the preemption clause of the Airline Deregulation Act (49U.**** Sec. *****), we appreciate the chance to respond to your message.
  
  
  We sincerely apologize for the disruption to your travel plans. We understand the difficulty traveling this time of year, especially with a baby. We never want to delay or cancel a flight our Guests depend upon. In this case, it was necessary. Let's break down the cost of your reservation so that you have a more accurate idea of what was paid.
  
  
  Your reservation consisted of a roundtrip from ***************) to ************* (***) on Saturday, November 19 returning Saturday, November 26. The fare with taxes for flight 252 was $211 per Guest for a total of $422. An additional $165 per Guest was purchased for the "Nicest" option which includes two checked bags, one carry-on bag, and a first-class seat. The total per Guest for the outbound flight was $376. When a flight is canceled by Breeze, we offer to refund it to the original form of payment or to move the flight to another day within 14 days. The option was chosen to move the flight to the next day. The system doesn't take into account if the new fare is lower. Usually, it isn't. For future reference, the option is there to refund the canceled flight and rebook the new flight on a new reservation if the fare happens to be lower. The remaining $990 was paid for the return flight and Nicest fare. We see you were able to sit in first-class seats on both flights.
  
  
  Each Guest also received ****** BreezePoints ($100 value) as a gesture of goodwill due to the late cancelation. We see that ****** received those BreezePoints but *** didn't. We went ahead and added those BreezePoints to ***'s Guest Account as well.
  
  
  The disruption on the return flight also qualified for ***** BreezePoints ($50 value) which were applied to both Guest Accounts.
  
  
  We understand that our response times have been unusually long these past weeks. The holiday and other disruptions have increased our incoming messages.
  
  
  We hope this helps to clear things up. Looking forward to seeing you on board sometime soon! Breeze Airways
  

• Initial Complaint

  Date:11/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 23rd, I experienced a 9 hour delay on a flight with breeze airways. Per their terms and conditions, I am guaranteed a refund for the flight. I attempted to reach out prior to my flight (with an 11 hour delay in response) and was told I was not allowed to contact customer service until after my flight landed. I contacted them after my flight landed and they told me since I took the flight, I could only receive credit. However, I had no options other than to take the flight since I was told prior to my flight I was not allowed to contact them until after I landed. I have been told that my complaint will not be responded to and they will no longer be in communication with me.

  Business Response

  Date: 11/28/2022

  Hello ********,
  
  We received your concern sent to the Better Business Bureau. While respectfully, the BBB does not have jurisdiction over airlines under the preemption clause of the Airline Deregulation Act (49U.**** Sec. *****), we appreciate the chance to respond to your message.
  
  We never want to delay a flight our Guests are depending on, and we again apologize for the impact the significant delay of flight 308 had on your travel plans.
  
  As mentioned in our direct communication, following our Contract of Carriage our original agreement between each Guest and Breeze Airways at confirming a reservation when a flight is significantly delayed and the new departure time is not convenient, we can offer accommodations on the next available Breeze flight or a full fare refund for the unused portion of the ticket.
  
  Our records indicate you took the flight; therefore, a refund is not due. You may read the terms of your fare in our Contract of Carriage from our homepage at flybreeze.com under Policies.
  
  As a token of our apology and goodwill gesture, we have issued a credit of 10,00 BreezePoints ($100 value) to each Guest traveling with a Breeze Guest account associated with their reservation. We hope you and **** will use the BreezePoints toward future travel so we can offer an on-time departure. 
  
  Breeze Airways

  Customer Answer

  Date: 11/28/2022

   
  Complaint: 18468195
  
  I am rejecting this response because:unfortunately I reached out prior to my flight and did not receive a response for 11 hours, by which time I was already at the airport. You cannot cancel for a refund online, as you must do it through a representative. The issue is that the representative told me they could not assist me until after my flight had landed (not offering a refund or changing my flight). Again, the issue is that you cannot cancel for a refund online and a representative only responded to me after I was already about to board the plane, leaving no chance for a refund or any changed flight option. It was an internal error on breezes behalf that the representative told me I could not receive assistance until after my flight landed, which should qualified for the airline to make proper amendments for their communication error. 
  
  Sincerely,
  
  

• Initial Complaint

  Date:11/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 4 2022 my husband ***************** lost his wallet in the seat on the plane.On the 5 of November a lady ***************** found wallet in seat she opened and seen money in it and the flight attendant was right there and to and it over to her and she would make sure we would get it back as she remembered us from our flight. Her granddaughter **** can verify this to be true. we were informed that **** had found the wallet and turned it into the flight attendant in ******** *********** and the flight attendant would be making sure it returned back to us. after two weeks of getting hold of breeze airline the wallet was returned the roughly ****** dollars was gone. after getting hold of Breeze airline again to let them know the money was not in the wallet they informed us to file a police report which we did.Somebody either the flight attendant or someone did not follow protocol and put the wallet in the safe it took two weeks to get back which I dont understand because I called or texted them immediately after finding out the wallet had been turned in the lady ***************** is trying in every way to help me get this resolved and for us to get our money back we are not getting any help at all from breezeway airline. somewhere between the flight attendant taking my husbands wallet and us getting it back the money came up missing, it was from Breeze airline that I received the wallet back from so it had been in their possession the whole time so thats telling me that somebody that works at breeze airline took that money out of my husbands wallet and then turned it in. I would like to think that accompany this big would hold their employees accountable for their actions. someone that works for breeze airline stole my money out of my husbands wallet they need to make this right by us and investigate and take the appropriate actions in this matter. Thank you. **********************11/23/22

  Business Response

  Date: 11/24/2022

  
  Hello *****,
  
  We received your concern sent to the Better Business Bureau. While respectfully, the BBB does not have jurisdiction over airlines under the preemption clause of the Airline Deregulation Act (49U.**** Sec. *****), we appreciate the chance to respond to your message.
  
  We value honestly and integrity and we're truly sorry to hear about the missing contents of your husband's wallet. Thank you for communicating with our Baggage Specialists via email and ******** Messenger the last couple of weeks. We appreciate your patience as our team worked to track down his wallet and we're glad they were able to recover it.
  
  As we mentioned in the emails, our Airport Team member confirmed there was no money when he received the wallet so it's possible it was taken when it was originally found. We have no way to know. As stated in our Contract of Carriage, Breeze is not responsible for items left on the aircraft, taken by other passengers, or missing contents from bags. Like in our email, if you haven't already, please file a police report regarding the money.
  
  Thank you for reaching out and we hope you're able to come to a resolution after filing a police report.
  
  Sincerely,
  Breeze Airways

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reviewing others reviews, it seems that more breeze airways flights are cancelled than actually fly.I had a flight home for thanksgiving last night. Woke up to a delay notification yesterday morning, and received 3 more throughout the day. After finally arriving to the airport at 10pm and waiting for the flight for 45 minutes, received a cancellation notice. The woman at the desk told everyone we were automatically scheduled for a 12:30 flight tomorrow, we didnt need to do anything, it was done. Arrived at the airport at 10:30 am to find out everyone was NOT actually put on a new flight, and it was now sold out. No apologies, no compensation and the woman at the desk was rude.

  Business Response

  Date: 11/24/2022

  Hello *******
  
  We received your concern sent to the Better Business Bureau. While respectfully, the BBB does not have jurisdiction over airlines under the preemption clause of the Airline Deregulation Act (49U.**** Sec. *****), we appreciate the chance to respond to your message.
  
  We understand the disappointment and frustration that comes with flight disruptions of any kind, especially holiday travel. We also understand the importance of communication and we apologize if you weren't notified regarding next steps. It looks like ******* was the original ****** of your reservation and she may have received the email with instructions. We sincerely apologize it wasn't a smooth experience.
  
  As we mentioned in our text communications, a full refund was issued to the card associated with the reservation and you were issued ****** BreezePoints ($150 value) in additional compensation. Each Guest is also eligible for up to $300 in hotel/alternate transportation reimbursement. We can text you that form if you didn't receive it already.
  
  We know it's been a tough travel experience and we thank you for giving us the chance to respond. If you have any further questions or concerns, please feel free to text us back on our original thread. We'll also send the reimbursement survey form there.
  
  Sincerely,
  Breeze Airways

• Initial Complaint

  Date:11/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OUr flight was JUST cancelled about 4h before we go to the airport, and the **************** has NO phone number to help us.We're PACKED for the flight and now have NO WAY of communicating with them.AND they only offer 'Breeze CREDIT' for refund - we need CASH back.and they've entirely ruined our whole Thanksgiving week, and they make no accomodation for flights.so 1) enforce that they give CASH refund, plus pay ALL 'damages' for travel cancelled (aka we've paid our hotel and car).2) make them staff a PHONE line to talk to someone, not a stupid Messenger text!

  Business Response

  Date: 11/19/2022

  We received your concern sent to the Better Business Bureau. While respectfully, the BBB does not have jurisdiction over airlines under the preemption clause of the Airline Deregulation Act (49U.**** Sec. *****), we appreciate the chance to respond to your message.
  
  
  We sincerely apologize for the disruption to your travel plans. We never want to cancel a flight that our Guests depend upon, especially so close to Thanksgiving. In this case, the airplane experienced unplanned maintenance. For the safety of our Guests and our Team Members, canceling the flight was unavoidable.
  
  
  Although we don't offer assistance by phone, our Team Members are available through text, ******** Messenger, and email. We noticed you were able to receive assistance earlier today through text. You had three reservations you reached out to us about. Reservation ND1Z2E was refunded to the original form of payment today. $533.58 was refunded to the credit card ending in **** and 500 BreezePoints ($5 value) were returned to the Guest Account where they originated from.
  
  
  Reservation A95KVQ was also refunded today to the original form of payment, which was BreezePoints. ******* BreezePoints ($1623 value) were returned to the original Guest Account. Because BreezePoints were the original form of payment, that is where the funds were returned.
  
  
  Reservation XYJIQQ was also refunded today to the original form of payment. $1917.16 was refunded to the credit card ending in ****.
  
  
  As a gesture of goodwill, ****** BreezePoints ($100 value) were given to all Guests with a Breeze Guest Account affected by this cancelation. Please reach out to us with the Guest Account numbers of those affected and we can get those BreezePoints applied.
  
  
  In addition to the BreezePoints offered, Breeze will also reimburse up to $600 for other airline costs. Please check your email for that reimbursement link or reach out to us and we can share it with you.
  
  
  We hope to see you on board sometime soon! Breeze Airways

• Initial Complaint

  Date:11/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10 October, Breeze Airways chose to cancel our flight a few hours before takeoff. With promises that Breeze would reimburse us for rebooking our own flights, we purchased the cheapest one-way tickets to a different airport (which we still quite expensive, because it was for same day one way travel) and took an Uber from the airport back to the originating airport, where we had left our car. The total cost for all this was $2279.97. After a full month of emailing back and forth with the **************** team, they finally deposited $1500 in our bank account and offered a few hundred Breeze Points. The Breeze Points are worthless to us because I can't imagine a scenario where we fly Breeze again after this. We rebooked our tickets on 10 October with assurances that Breeze would pay us back and they have failed to live up to their end of the deal. They failed to fly us where they said they would, they failed to reimburse us promptly and fully, and they lied about the reimbursement that we could expect. We deserve to be fully made whole--as Breeze promised--for the money we spent to get home after Breeze cancelled our flight and left us stranded at a small regional airport with no assistance.

  Business Response

  Date: 11/12/2022

  Hi *********,
  
  
  We received your concern sent to the Better Business Bureau. While respectfully, the BBB does not have jurisdiction over airlines under the preemption clause of the Airline Deregulation Act (49U.**** Sec. *****), we appreciate the chance to respond to your message.
  
  
  We're sorry to hear of your disappointment regarding the amount of reimbursement issued to you. Following our Contract of Carriage our original agreement between each Guest and Breeze Airways at confirming a reservation when a flight is canceled, we can offer accommodations on the next available Breeze flight or a full fare refund for the unused portion of the ticket. As promised, $57.96 for reservation N7I9FW was initiated on November 8, $20.00 for reservation X14LUB was initiated on October 18, $20.00 for reservation N1S2RL was initiated on October 18, $20.00 for reservation IC8N5U was initiated on October 18, and $35.00 for reservation DYEQ7K was initiated on October 16. Those amounts are the full fare for the flight which was canceled.
  
  
  We understand the inconvenience flight disruptions can cause and we apologize for the frustration. In addition to the $300 per person each of you received, all Guests on flight 498 on October 10, were issued ****** in BreezePoints ($100 value) as additional compensation. While we know this doesn't make up for the experience or ease the frustration we hope you'll accept it in the spirit of goodwill intended.
  
  
  While we regret the added expenses incurred, we're not able to offer additional reimbursement. A travel insurance company would handle reimbursement requests for unexpected travel expenses.
  
  
  We hope to see you on board sometime soon!
  
  
  Breeze Airways 
  

  Customer Answer

  Date: 11/12/2022

   
  Complaint: 18392783
  
  I am rejecting this response because: Breeze said that we would be reimbursed fully for our trip home after they cancelled our flight. They lied and have left us holding the bag for $800 to fix a problem that they caused. Breezes promises are as worthless as their empty sloganeering about kindness.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/16/2022

   ****,
  
  Were sorry to hear youre still unhappy. Were sorry to hear you may have misunderstood the courtesy reimbursement amount we offered. We can share with you here a copy of the email we sent to you regarding flight options and the courtesy reimbursement:
  
  You can choose a new flight within 14 days with no increase in fare or cancel all remaining flights on your reservation for a full refund to the original form of payment. Be sure to log in to the original Guest account used to create your booking to unlock these options. If you need additional support, please visit our support page for more detailed instructions.
  
  What Will Breeze Cover? To offset the unexpected costs associated with this cancellation, we can offer reimbursement for: One (1) hotel room tonight up to $300 (based on up to 2 people per reservation in a room). OR An alternative airline flight, minus the amount already refunded for your Breeze Flight, up to $300 per traveling Guest. The total airline reimbursement will be calculated by subtracting your Breeze Flight refund from the amount paid for your alternative airline flight, up to $300 per traveling Guest.
  
  Please complete this Reimbursement Request Form within 6 days to review our reimbursement guidelines and select your option. An Additional Goodwill Offer for those of you with an existing Guest account, we have issued you ****** BreezePoints ($100 value). We know a credit doesnt erase the inconvenience of a canceled flight, but we hope you will accept this in the spirit of goodwill intended. These BreezePoints expire 25 months after the original issue date.Learn more in the BreezePoints section of our Support Page. Any Guests traveling with you today who haven't already created a Guest Account may do so here. Those Guests (any over two years old) who have created a Guest account can then request this credit using the BreezePoints Retro Request Form.
  
  
  Breeze Airways
  

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2022, I booked a round trip for 2 from ******* ******** to *********. The flight was MX508 scheduled for departure on October 7, 2022 at 9AM. October 6th, I received an email to check in on line for the scheduled flight the next day. I did that and continued about my business. At approximately 6:30pm on October 6th, we received an email that our flight was cancelled due to staffing issues. We had already had to pay for our hotel and rental car and they were not refundable unless we cancelled 24 hours in advance. Breeze did not give us that opportunity of 24 hours in advance. We had to quickly make flight arrangements on another airlines and had to pay an outrageous airfare for being last minute. The new flight was leaving just before 5AM the next day and we live 2 hours from the airport. We could not even go to bed but had to leave our home in ************** at 1:30AM in order to get to the airport on time. None of the alternative suggestions that Breeze gave us by email and text would work for us and get us to ********* as scheduled. They only fly once or twice a week out of *******. Breeze airlines has TERRIBLE customer service and you can't speak to a real person. I did receive my full refund but that is not my issue. Breeze should not be able to cancel flight on such short notice unless they are weather related. They offered no way for us to get to *********. I think the unsuspecting public should be made aware of Breeze Airlines and how they cancel flights last minute.

  Business Response

  Date: 11/01/2022

  We received your concern sent to the Better Business Bureau. While respectfully, the BBB does not have jurisdiction over airlines under the preemption clause of the Airline Deregulation Act (49U.**** Sec. *****), we appreciate the chance to respond to your message.
  
  
  We sincerely apologize for the disruption to your travel plans due to the cancelation of flight MX508 for October 7. We never want to cancel a flight, especially a day before, but had no other option as our crew was unavailable. As a gesture of goodwill and apology, each Guest with a Guest Account number associated with the reservation received ***** BreezePoints ($50 value). We also offered reimbursement of up to $250 for other transportation or hotel costs. If you have not already submitted for reimbursement, please send your receipt(s) to us through text or email. Our text phone number is **************. Email is ********************************** We're happy to support and answer all your questions through these channels as quickly as possible.
  
  
  We see that Reservation PCKJSX was canceled on October 6. A total of 500 BreezePoints ($5 value) are back in your Guest account and $1865 has been refunded to your credit card ending in 4484.
  
  
  We hope to see you on board sometime soon! Breeze Airways