Complaints

This profile includes complaints for Breeze Airways's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Breeze Airways has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Breeze Airways

  6340 S 3000 E Ste 400 Salt Lake City, UT 84121

• 

  Breeze Airways

  4100 George J Bean Pkwy Tampa, FL 33607

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today is the only day of the week that you can book tickets at the ticket counter to waive the TDC passenger usage fees. I went to my local airport at 12:30pm. There were a LOT of people in line to buy tickets at the counter, all of which arrived prior to 1pm. There was only one worker at the counter. At 12:55, another worker came out turned away the whole line stating "you would have been here earlier if you really wanted a ticket." The line didnt move the entire time I was waiting. One man had been waiting there since 11am, the very start of the time you could buy tickets and he too was turned away. I wasted gas and money for parking just to be turned away. I'm very upset, but went online to book my ticket anyway. I had checked prices at noon when I was on the way to the airport. Round trip with seats, bags, and the TDC fee included, the flights were $686.48. At 1:30pm when I got home to book, the same exact booking is $849. It increased $163 immediately after the window closed to book in person! This is predatory pricing to recoup all the fees they waived during that time. So now I wasted time away from work, gas, parking fees, the $128 TDC fee wasnt waived, and the booking is $163 higher. This situation is costing me roughly $300! This is unacceptable. Please do something to fix this entire situation.

  Business Response

  Date: 08/02/2025

  Hello ******,
  
  We received your concern sent to the Better Business Bureau. While, respectfully, the BBB doesn't have jurisdiction over airlines under the preemption clause of the Airline Deregulation Act (49U.S.C. Sec. 41713), we appreciate the chance to respond to your message.
  
  We understand your disappointment that there was a long line in front of you, and you were not able to have a reservation booked within the 11:00 am to 1:00 pm Technology Development Charge waiver window. Our Airport Team may only book reservations during this time period. If you'd like to take advantage of this fee waiver, we recommend arriving at the airport right at 11:00 am Eastern Time to ensure your reservation may be booked in time.
  
  Please know that each of our flights has a set number of fares at the listed price. Once that specified number of fares is purchased, the listed price will typically go up. The newly listed fare will last until this next fare is purchased. Changing prices are often due to released sale fares or other Guests buying the last available seat at the posted price. Fares tend to increase the closer the flight is to departure, as booking close to departure often means that lower fare prices have already been sold out.
  
  Fare prices are subject to change until purchased. If other Guests completed their purchase before you were able to, they would have locked in the next lowest fare, and this would have caused your reservation's fare price to increase.
  
  We appreciate you taking the time to share your experience and your feedback with us. We hope that this message has helped explain how our fare prices work and why your reservation cost what it did, but if you have any other questions not addressed here, please don't hesitate to reach back out.
  
  Breeze Airways™
  

  Customer Answer

  Date: 08/02/2025

  
  
  Complaint: 23671207
  
  
  
  I am rejecting this response because:

  We will have to agree to disagree on this one and you are likely losing a customer. As stated, some that were turned away were there BEFORE 11am and the same customer was at the desk the entire time I personally was in line. Perhaps you should have more workers present and booking tickets during the measley 2 hours per week that you waive this fee. 

  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have experienced a death in the family and was needing travel as soon as possible. In the hectic chaos of booking travel, I chose the wrong date of a flight. I have reached out via TEXT messaging because that is the only way to communicate with this airline.
  I have booked another flight with them for travel today and wanted to cancel the flight that was mistakenly chosen for next week. They still have my business for the flight today and still have my money for the flight that was mistakenly chosen.
  I’m simply asking for my refund for the flight that was chosen in a hectic time of loss for our family. They are taking advantage of a customer who has given them plenty of business in the past.

  Business Response

  Date: 07/27/2025

  We received your concern sent to the Better Business Bureau. While respectfully, the BBB doesn't have jurisdiction over airlines under the preemption clause of the Airline Deregulation Act (49U.S.C. Sec. 41713), we appreciate the chance to respond to your message.
  
  We're so sorry to hear of the loss of your loved one. We send our sincere condolences during this difficult time. We completely understand that mistakes can happen, and we're happy to make a one-time exception to our policy for you.
  
  We have removed the Flight Credits in your Breezy Rewards Account that you received when you canceled your original flight, which was scheduled for August 3, 2025. We have issued a full refund for your reservation to your original form of payment. We kindly ask you to allow 7 to 10 business days for your refund to be reflected in your account.
  
  
  
  In the future, please know that Breeze sells only non-refundable tickets. Our No Flex Fares can only be canceled for a partial Flight Credit, depending on the date of cancellation. Changes are not permitted.
  
  
  
  We value you as our Guest, and hope you will continue to fly with us!
  
  Breeze Airways™ 

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm having an issue with my bag. I was told that I could pick it up july 22 at 10:30 on the upcoming flight 103. I drove all the way to the airport 35 minutes waited had to pay for parking and to get there and no bag. Then I had to wait additional 45 minutes for the bag lady do not give me any answer by my bag is again. I won't be able to get my bag for my next flight on July 23. I don't also have my big suitcase and would have to go buy another suitcase the same size for my next trip this is ridiculous and like to receive answers on my bag!!! I was told it wasn't Charleston and then it wasn't..
  Claim *********.. no one has reached out to me or responding. Booking confirmation number Nice! ******

  Business Response

  Date: 07/27/2025

  We received your concern sent to the Better Business Bureau. While respectfully, the BBB doesn't have jurisdiction over airlines under the preemption clause of the Airline Deregulation Act (49U.S.C. Sec. 41713), we appreciate the chance to respond to your message.
  
  We see that you've recently been in contact with our Bags Team through Facebook Messenger. We appreciate your patience as they have been dealing with a high volume of messages.
  
  As they mentioned, your bag is at the Tampa (TPA) airport. Please be advised that, due to the nature of your bag, it is necessary for you to retrieve it with valid identification at the Breeze Ticket Counter during our designated ticket counter hours. Below are the ticket counter times for the week:
  
  Jul 27, 2025 04:00 AM - Jul 27, 2025 08:00 AM
  Jul 27, 2025 11:17 AM - Jul 27, 2025 12:17 PM
  Jul 27, 2025 01:34 PM - Jul 27, 2025 03:02 PM
  Jul 27, 2025 03:41 PM - Jul 27, 2025 04:41 PM
  Jul 27, 2025 04:49 PM - Jul 27, 2025 05:49 PM
  Jul 27, 2025 07:05 PM - Jul 27, 2025 08:05 PM
  Jul 28, 2025 04:00 AM - Jul 28, 2025 08:56 AM
  Jul 28, 2025 11:03 AM - Jul 28, 2025 12:03 PM
  Jul 28, 2025 12:10 PM - Jul 28, 2025 01:10 PM
  Jul 28, 2025 01:49 PM - Jul 28, 2025 02:49 PM
  Jul 28, 2025 03:07 PM - Jul 28, 2025 04:07 PM
  Jul 28, 2025 06:38 PM - Jul 28, 2025 08:24 PM
  Jul 29, 2025 04:05 AM - Jul 29, 2025 08:00 AM
  Jul 29, 2025 11:00 AM - Jul 29, 2025 01:00 PM
  Jul 29, 2025 02:20 PM - Jul 29, 2025 03:20 PM
  Jul 30, 2025 04:00 AM - Jul 30, 2025 07:15 AM
  Jul 30, 2025 10:07 AM - Jul 30, 2025 11:07 AM
  Jul 30, 2025 12:40 PM - Jul 30, 2025 01:40 PM
  Jul 30, 2025 03:01 PM - Jul 30, 2025 04:16 PM
  Jul 31, 2025 04:00 AM - Jul 31, 2025 08:00 AM
  Jul 31, 2025 11:17 AM - Jul 31, 2025 12:17 PM
  Jul 31, 2025 01:34 PM - Jul 31, 2025 03:02 PM
  Jul 31, 2025 03:41 PM - Jul 31, 2025 04:41 PM
  Jul 31, 2025 04:49 PM - Jul 31, 2025 05:49 PM
  Jul 31, 2025 07:05 PM - Jul 31, 2025 08:05 PM
  Aug 01, 2025 04:00 AM - Aug 01, 2025 08:56 AM
  Aug 01, 2025 11:03 AM - Aug 01, 2025 12:03 PM
  Aug 01, 2025 12:10 PM - Aug 01, 2025 01:10 PM
  Aug 01, 2025 01:49 PM - Aug 01, 2025 02:49 PM
  Aug 01, 2025 03:07 PM - Aug 01, 2025 04:07 PM
  Aug 01, 2025 06:38 PM - Aug 01, 2025 08:24 PM
  Aug 02, 2025 04:00 AM - Aug 02, 2025 06:45 AM
  Aug 02, 2025 12:40 PM - Aug 02, 2025 01:40 PM
  Aug 02, 2025 03:01 PM - Aug 02, 2025 04:16 PM
  Aug 02, 2025 06:59 PM - Aug 02, 2025 07:59 PM
  
  We hope we've been able to address your concerns. If you need additional information, please don't hesitate to contact our Guest Empowerment Team either through text at ***** ********* Facebook Messenger, or email us at ******************
  
  Breeze Airways™

  Customer Answer

  Date: 08/04/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23660330, and find that this resolution is satisfactory to me. However the communication process would be zero on this process.
  
  
  
  Sincerely,
  
  
  
  ******* *********

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, July 11th, I flew into Lancaster, PA. I was advised that one of my suitcases did not make it on the plane. The Breeze employee was very nice and stated that my luggage would be delivered to me on Sunday. Sunday came and went with not correspondence from Breeze (I texted Friday, Saturday, & Sunday). On Monday (July 14th), I reached out again, still no response. I drove the 2 hr round trip to Lancaster, PA and was able to speak to a Breeze rep (who again was very nice). He stated he thought my luggage was delivered on Sunday. Come to find out my luggage was still in our original airport of Orlando, never sent out. I finally received my luggage Tuesday (July 15th) in the afternoon. I submitted my receipts for reimbursement because I had zero clothes or toiletries and have not received a refund. It is now July 22nd and I have not heard from Breeze since July 15th. I'm requesting a refund for my 2 receipts, my round trip to and from Lancaster airport and a refund of my flight.

  Business Response

  Date: 07/24/2025

  Hi *********,
  
  
  We received your concern sent to the Better Business Bureau. While, respectfully, the BBB doesn't have jurisdiction over airlines under the preemption clause of the Airline Deregulation Act (49U.S.C. Sec. 41713), we appreciate the chance to respond to your message.
  
  
  We understand that your delayed luggage has been a frustrating experience, and we appreciate your feedback. We have looked into your claim and see that our Bag Specialists have confirmed your submitted receipts, and those are under review. This process can take time, and we appreciate your patience.
  
  
  Our Bag Specialists will be in contact with you directly as soon as they have an update.
  
  
  On July 11, your bag charge of $35 was refunded to the card on file. Refunds usually take 7-10 business days to post to your account.
  
  
  Since we only sell non-refundable flights and we do not give refunds for services provided, we are unable to process a refund for the flights you took.
  
  
  Again, our Bag Team has confirmed they've received your receipts, and those are currently under review. They will contact you directly via text or email when they have more information about your claim.
  
  
  Sincerely,
  
  
  Breeze Airways™

  Customer Answer

  Date: 07/25/2025

  
  
  Complaint: 23636895
  
  
  
  I am rejecting this response because:
  
  It’s been 14 days since I submitted my 1st receipt, 12 days on 2nd receipt, and I still do not have a reimbursement. Also, your lack of customer service is very troubling. I had to contact the BBB to receive a response from you all. I’ve had zero updates/correspondence through text/email since July 15th. Again, that’s why I had to drive 2hrs on vacation to speak to the Breeze employee at Lancaster because you all would not respond to my texts or provide updates.
  
  
  Sincerely,
  
  
  
  ********* *******

  Business Response

  Date: 07/28/2025

  Hi *********,
  
  
  Please know your receipts are still being reviewed by our Bag Team. They currently have a high queue and are working through each Guest individually. Reimbursement receipts need to be reviewed to ensure the items qualify. We understand it's been 12-14 days, but this process can take 30 days. We sincerely appreciate your patience. Our Bag Team will reach out when they have an update.
  
  
  Breeze Airways™

  Customer Answer

  Date: 07/29/2025

  
  
  Complaint: 23636895
  
  
  
  I am rejecting this response because: I will accept the results once I am reimbursed by Breeze.
  
  
  
  Sincerely,
  
  
  
  ********* *******

• Initial Complaint

  Date:07/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9, 2025, I experienced a significant delay of over 9 hours on a Breeze Airways flight from Orlando to Huntsville. I had purchased the highest fare class available, expecting a premium experience. Instead, I endured multiple gate changes, vague announcements, and no clear communication during the delay.
  
  Breeze staff onboard eventually informed passengers that the delay was caused by mechanical issues with the aircraft, including a rear door that wouldn’t close. However, after the trip, Breeze’s customer service team stated the delay was due to a fuel spill caused by another airline — a completely contradictory explanation. After pressing further, yet another rep said both issues occurred. I was passed between five different agents, all providing inconsistent and copy-paste responses. In one case, I was addressed by “Mateo” and signed off by “Chip” — adding to the sense that no one was taking my case seriously.
  
  My wife and I incurred over $400 in out-of-pocket expenses, including a missed hotel night, a $100+ Uber due to the late arrival, and damaged luggage. Breeze issued 10,000 BreezePoints (equal to $100), which does not cover even a quarter of the financial impact. Despite multiple requests, I was told “all guests were treated the same,” which is dismissive, especially considering I booked your top-tier fare and experienced a unique level of disruption.
  
  All I asked for was fair compensation, but instead I received dismissive messaging and internal confusion. This experience and how it has been handled have been deeply frustrating, unprofessional, and insulting to a previously loyal customer.
  
  I am requesting either a full refund for the trip or BreezePoints equivalent to $400. I have also filed a formal complaint with the U.S. Department of Transportation

  Business Response

  Date: 07/22/2025

  Hello ******,
  
  We received your concern sent to the Better Business Bureau. While, respectfully, the BBB doesn't have jurisdiction over airlines under the preemption clause of the Airline Deregulation Act (49U.S.C. Sec. 41713), we appreciate the chance to respond to your message.
  
  On June 9, 2025, Flight MX738 from Huntsville (HSV) to Orlando (MCO) was initially delayed due to a fuel cleanup that had blocked our plane in at the Orlando Airport. As a result of the initial delay, we sent a meal voucher to each traveling guest to help offset the cost of meals while waiting for your plane. At 12:08 pm MST, we sent a notification letting you know that we had to remove your plane from service and would be bringing in a new plane. While we never want to delay a flight we know our Guests depend on, safety is our number one priority, and it's not something we'll compromise. However, we value your time and strive to offer prompt and transparent information regarding Guests' options during a significant delay.
   
  
  When your flight was delayed longer than three hours, you were given the option to rebook on the next available Breeze flight at no additional cost or receive a refund to your original form of payment for the disrupted flight. We know these aren't ideal, but it does offer our Guests a couple of choices during an uncontrollable event.
   
  
  All Guests with a Guest account were issued 10,000 BreezePoints. We do not see a Guest account number for your wife on this reservation. If she would like to create a Guest account, we would be happy to issue the 10,000 BreezePoints to her as well. Please let us know once she has created an account.
   
  
  We strive to remain fair and consistent with all of our Guests, whether they're seated in our Standard section or Ascent section. While our Ascent seats come with various inflight perks, when our team determines compensation and reimbursement for delayed flights, we do not offer additional amounts to Guests based on the type of seat they purchased but instead provide the same amount to all of our Guests. While we understand you don't agree with this, out of fairness to our other Guests, we will not be issuing additional BreezePoints or a refund for your flight.
  
  We look forward to welcoming you on board a Breeze flight in the future so we can offer a Seriously Nice™ experience.
  
  Breeze Airways™ 
  

  Customer Answer

  Date: 07/22/2025

  
  
  Complaint: 23626223
  
  
  
  I am rejecting this response because:
  

   

  This is no longer about vouchers or points — it’s about the principle of how you treat your paying customers.
  You claim to treat all guests fairly, yet there is nothing fair about giving the same compensation to someone who paid $50 as to someone who paid significantly more for premium Ascent seats. That’s not fairness — that’s an avoidance of accountability disguised as consistency.

  
  What’s more telling is that your reply came from a nameless, generic email address.

  No one at Breeze took personal ownership of this situation. And that, more than anything, confirms that no one truly cares about the guest experience — not when it’s inconvenient or reflective of failure.

  
  At the airport, we defended Breeze. While others expressed regret and frustration, we stood by your brand, explaining delays happen and praising your “fresh” approach. I now understand why so many warned against flying Breeze. You had a chance to reinforce trust with a loyal customer. Instead, you’ve shown that loyalty doesn’t matter — and that “Seriously Nice™” is more tagline than truth.
  

  I hope someone at Breeze actually reads this — not just responds to it.

  
  
  Sincerely,
  
  **

  Business Response

  Date: 07/27/2025

  We'd like to apologize for the experience you had. We understand that the delay was inconvenient, and we recognize that the reasons provided may have caused some confusion. We know that communication with our Guests is important. We communicated the updates and options regarding your delay through the email on your reservation, as well as in your app. These updates were from our Operations Team; they were specifically sent to the Guests on your flight.
  
  
  
  When you reached out to our Guest Empowerment Team through email, you were speaking with live team members. We send our emails from [email protected]. Please know that we try our best to acknowledge, understand, and address your concerns. We appreciate your feedback, even if our response did not meet your expectations.
  
  
  
  We always strive to treat each Guest fairly! Please know that every Guest, regardless of the amount paid for their reservation, was affected by the delay.
  
  
  
  We truly appreciate your willingness to defend Breeze. Delays do happen, which is why we issued 10,000 BreezePoints to each Guest who traveled. We respectfully deny your request for additional compensation.
  
  
  
  We hope you'll give us another opportunity to provide you with a much smoother experience so you can continue to defend Breeze in the future!
  
  Breeze Airways™

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a flight yesterday and it was 5.5 hours delayed. 5 Hours of which was equipment related. I have been offered 5000 Breeze Points which amount to nothing. I was told I am not entitled to a refund which is a law because I could have rebooked another flight with them 4 days later. This is not reasonable to think I could wait another 4 days to fly out.

  Business Response

  Date: 07/16/2025

  Hi *******,
  
  
  We received your concern sent to the Better Business Bureau. While, respectfully, the BBB doesn't have jurisdiction over airlines under the preemption clause of the Airline Deregulation Act (49U.S.C. Sec. 41713), we appreciate the chance to respond to your message.
  
  
  Flight 529 from VRB-BDL was delayed due to maintenance. While we never want to delay a flight we know our Guests depend on, safety is our number one priority and it's not something we'll compromise. However, we do understand the frustration that comes with flight disruptions and we do our best to provide options.
  
  
  If a flight is delayed longer than three hours, our Guests can rebook on the next available Breeze flight at no additional cost or receive a refund to their original form of payment for the disrupted flight. We know these aren't ideal, but it does offer our Guests a couple of choices during an unplanned event. You recived a text and an email notifying you of your options. You can also see these on our website: ****************************************************************************************************************
  
  
  It is our understanding that you chose to take the disrupted flight instead of canceling or rebooking. The DOT does not require airlines to refund flown flights, and so we must respectfully deny your request to refund your flight on July 15, 2025.
  
  
  As a gesture of goodwill and apology, each Guest was issued 5,000 BreezePoints for the delay. If you need support on how to apply them to another reservation or how to use them for a friend or family member's reservation, please see our public support page.
  
  
  Sincerely,
  Breeze Airways™

  Customer Answer

  Date: 07/16/2025

  
  
  Complaint: 23609743
  
  
  
  I am rejecting this response because I am due a partial refund. They never offered this. It's DOT regulation. I never want to deal with this business again. I don't want points for an airline I don't want to use.  I paid $350 for these seats and I believe they did not operate in good faith. 
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unfortunately had to cancel my trip due to moving school and sports and now I'm being told that I'm only given partial refund and in flights credits. I can't express how I need my full refund back.

  Business Response

  Date: 07/16/2025

  Hello ********,
  
  We received your concern sent to the Better Business Bureau. While, respectfully, the BBB doesn't have jurisdiction over airlines under the preemption clause of the Airline Deregulation Act (49U.S.C. Sec. 41713), we appreciate the chance to respond to your message.
  
  In accordance with our Contract of Carriage – which is our original agreement between each Guest and Breeze Airways™ when a reservation is confirmed – Breeze sells only non-refundable tickets. Guests who've purchased a bundle reservation and cancel at least one hour before a scheduled departure are issued the full fare in a Flight Credit. No Flex Fares can be canceled, and you will receive a partial Flight Credit depending on the time of cancellation.
  
  We reviewed your original reservation, BBYRMK, and see you purchased a No Flex Fare on both flight segments. The amount of credit a Guest receives from a reservation with a No Flex Fare depends on the departure date and how far in advance they cancel. Since your flight was within 15–60 days of the date you canceled your reservation, you were refunded 50% of your fare as Flight Credits. You can view a table that breaks down the refund percentage by date of cancellation on our website.
  
  Our No Flex Fare is the only fare option we have that offers a partial credit unless you cancel your flight at least 61 days before departure. Because you canceled your flight on this reservation 37 days before departure, you received a partial Flight Credit of 50% of the cost of the reservation. The total price of your reservation was $1,449.25, and so you received a $724.63 Flight Credit when you canceled your flight.
  
  For future flights, if you'd like to be sure that you receive a full Flight Credit for the cancellation of your reservation, we recommend selecting one of our bundles rather than our No Flex Fare. When you book with a bundle, you'll receive the full cost of your reservation back as a Flight Credit as long as you cancel at least one hour before departure.
  
  While we know this isn't the answer you were hoping for, we appreciate your understanding that we must follow this policy in order to remain fair and consistent with our other Guests. We hope we've been able to address your concerns, but if you have any additional questions, please don't hesitate to reach back out.
  
  Breeze Airways™

  Customer Answer

  Date: 07/16/2025

  
  
  Complaint: 23605792
  
  
  
  I am rejecting this response because: Although that's the policy I should at least get my refund in original payment. This is outrageous I mad my cancellation a month prior. Now I lose out on money and the economy is horrible. 
  
  
  
  Sincerely,
  
  
  
  ******** *******

  Business Response

  Date: 07/16/2025

  Hi ********,
  
  
  Our No Flex Fare policies can be found on our website Terms and conditions are also presented before Guests make the final purchase for their flight.
  
  
  To be clear, our No Flex Fare is the only fare option we have that offers a partial credit unless you cancel your flight at least 61 days before departure. Because you canceled your flight on this reservation 37 days before departure, you received a partial Flight Credit of 50% of the cost of the reservation. The total price of your reservation was $1,449.25, and so you received a $724.63 Flight Credit when you canceled your flight.
  
  
  For future flights, if you'd like to be sure that you receive a full Flight Credit for the cancellation of your reservation, we recommend selecting one of our bundles rather than our No Flex Fare. When you book with a bundle, you'll receive the full cost of your reservation back as a Flight Credit as long as you cancel at least one hour before departure.
  
  
  Breeze Airways™

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May27th 2025 I booked a flight from Charleston SC to Portland Maine for $196.00, a return flight from Albany NY to Charleston SC for $135.00. on May 29th my youngest son Nathan and his girlfriend ****** were killed in a car crash in LA. I had to cancel the flights for obvious reasons. the first flight was a supposed to be a credit for applying for the Breeze CC. Now I have a bill for $220. There is no customer service department with Breeze Airways, cannot talk to a human being about getting a full refund. I am looking to have to $220 bill dismissed, under the circumstances. I fly Breeze 3-4 times a year to go back and forth to NY from my home in SC. Any help will be appreciated.
  
  Thank you
  *****

  Business Response

  Date: 07/16/2025

  Hello ******,
  
  We received your concern sent to the Better Business Bureau. While, respectfully, the BBB doesn't have jurisdiction over airlines under the preemption clause of the Airline Deregulation Act (49U.S.C. Sec. 41713), we appreciate the chance to respond to your message.
  
  We're so sorry to hear about your son's passing and send our continued wishes for your family's peace and comfort. We truly understand how the loss of a loved one can impact your travel plans, and we completely empathize with your decision to cancel your flights in June.
  
  We have reviewed your request for a refund to your original form of payment due to the loss of your son and wanted to let you know that we've removed $331 Flight Credits from your Guest account that were deposited when C13CFL and U3LRRI were refunded.
  
  Instead, $331 was refunded to your payment card that was used at the time of booking. Please allow 7-10 business days for the refund to appear on your statement.
  
  Again, we offer our sincere condolences and look forward to seeing you again in the future.
  
  Breeze Airways™ 

  Customer Answer

  Date: 07/16/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23604033, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *********

• Initial Complaint

  Date:07/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delays ,delays ,delays.
  Nice staff, nice planes
  Poor planning.
  Late for my appt.
  I should have flown out of Logan.

  Business Response

  Date: 07/13/2025

  Hi *****,
  
  
  We received your concern sent to the Better Business Bureau. While, respectfully, the BBB doesn't have jurisdiction over airlines under the preemption clause of the Airline Deregulation Act (49U.S.C. Sec. 41713), we appreciate the chance to respond to your message.
  
  
  Flight 730 from Providence (PVD) to Myrtle Beach (MYR) today, July 13, was scheduled to arrive in MYR at 9:25 am, but after departing 37 minutes behind schedule, it arrived in MYR at 10:24 am, resulting in a total delay of 59 minutes. We apologize for the late arrival to your appointment, and recognize how disappointing that can be.
  
  
  Because your delay was under two (2) hours, it didn't qualify for any compensation within our guidelines. We understand the frustration that flight disruptions can cause, but please know that our Airport Team Members do everything they can to depart as promptly as possible.
  
  
  We appreciate your feedback, and we're happy to hear you enjoyed the plane and our awesome Team Members. We look forward to welcoming you on your return flight with the hope of offering you a Seriously Nice™ experience.
  
  Breeze Airways™
  

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan. 16, 2023 I purchased an airline ticket on Breeze. They advertised that if you couldn't make your flight no big deal and you could get "Breeze points" to rebook another time. They did not make it clear that these points would expire or try to reach out to me prior to expiration. When I went to go use them today, they were gone. They simply pocketed my money. When contacting the company to reinstate the "Breeze points" aka what they turned my $468 into, they refused. This is shady and unethical.

  Business Response

  Date: 07/11/2025

  Hi *******,
  
  
  We received your concern sent to the Better Business Bureau. While, respectfully, the BBB doesn't have jurisdiction over airlines under the preemption clause of the Airline Deregulation Act (49U.S.C. Sec. 41713), we appreciate the chance to respond to your message.
  
  
  We empathize that you weren't able to use your BreezePoints before they expired. Per our Contract of Carriage, BreezePoints are subject to the terms and conditions published at *************. Your BreezePoints originated from a voluntary cancellation of reservation A2IDTV on February 24, 2023. At the time you canceled your reservation, BreezePoints issued for flight cancellations were valid for 24 months. This information was available on our website and was agreed upon in our Fare Rules before booking your reservation.
  
  In June of 2024, we began sending monthly statements to all our Guests with Breezy Rewards Accounts to help them keep track of their balances and expiration dates. Our records show you received a statement on June 11, 2024, and again on July 11, 2024, to the email address associated with your account.
  
  
  We do our best to notify our Guests, but ultimately, it is the responsibility of the Guest to monitor and manage their Breezy Reward Accounts. We do not make exceptions in extending BreezePoints expiration dates.
  
  We know this isn’t the answer you were hoping for, but we truly look forward to welcoming you on a Breeze flight in the future!
  
  
  Breeze Airways™

  Customer Answer

  Date: 07/11/2025

  
  
  Complaint: 23585790
  
  
  
  I am rejecting this response because: you cannot lawfully keep money without providing a service. Return the breeze points so they can be used.

  
  
  
  Sincerely,
  
  
  
  ******* *****