Complaints

This profile includes complaints for Blvd Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Blvd Home

  390 N Mall Dr Saint George, UT 84790-7345

• 

  Blvd Home

  990 S Main St Cedar City, UT 84720-3757

• 

  Blvd Home

  289 N Old Highway 91 Hurricane, UT 84737-3140

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a expensive couch loveseat combo, along with a 5 year extra warranty,a little over a year ago. One section on the couch started showing a weird color change, it grew to incorporate one seat area only This wear is very abnormal, it looks like a painted area was washing off, I contacted BLVD, they sent a technician out who agreed it was very abnormal, no other part of the couch or the loveseat showed this color change, BLVD order a new seat cover and sent the technician out who spent over two hours changing it out, But the technician didn't realize it was a different color and texture of the rest of the couch, He was upset about it as well as my wife and I. After he went back to the company they decided it was wear and tear and not responsible, Although they stated they would see if they can get the right fabric, contradicting themselves, They are basically saying " Too Bad too Sad" and won't fix the problem. When I bought the extra warranty the salesman said it covers everything for five years, they will replace , repair or return my money. I even had to buy two warranties because it was two pieces of furniture, This is wrong, I am only asking that they do what was agreed on, **** should either repair, replace or return my money . But instead they basically said " Get lost"

  Business Response

  Date: 02/24/2025

  From the service and repair manager... Guest's issue was something we covered despite just being a normal wear and tear issue due to where they rested their legs and based on pictures of it looks like it was due to oils. We went ahead and still covered all the cost of the repairs and nothing as far as dye lot is guaranteed. However, due to the color difference we did ask the manufacture if we could match the dark color so that the seats would match, and we are still waiting for their reply on that matter and are going to try and appease the customer despite it not being a manufacturing defect or accident. The warranty doesn't cover excessive use, or every day wear and tear. Update as of today...Customer ok'd replacing the other side.  I would love to submist the before and after pics, but your system says the files are too big.  Thank you 
  
  

• Initial Complaint

  Date:09/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were sold the couch that broke within a month and also we bought a warranty and they are refusing to communicate or help us resolve this.

  Business Response

  Date: 09/30/2024

  We do not show a couch purchased under this name or phone number.   Thank you 

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against BLVD HOME concerning the purchase of two ******** recliner rockers on August 5, 2024, totaling $1,334.34. Despite multiple attempts to resolve issues with the chairs and contact customer **********************, my concerns remain unaddressed.The issues with the chairs are as follows:Chair #1:Makes excessive noise when rocking.Reclining lever is difficult to operate and feels insecure in the fully reclined position.Footrest sometimes snaps out of recline with upper adjustment of your body, without touching the lever.Has a clicking sensation while rocking.Chair #2:Has a less smooth rocking mechanism that intermittently catches.I contacted the service department and customer ********************** to initiate a return/pickup before the 14-day return policy expired. However, as of September 13, 2024, I have not received any response despite my efforts, including:Emails to the service manager.Multiple phone calls to the business.Leaving messages.Texts to ***************** (a number used by them to contact me).Given the significant cost of the chairs and the defects described, I am seeking a monetary discount and satisfactory resolution to address these issues. Additionally, I expect proper communication regarding the status of my complaint.

  Business Response

  Date: 09/24/2024

  Guest originally talked to our employee , who ended up switching departments during the issue. Guest ended up contacting a line that was no longer valid instead of our service line.  Apologies for this oversight. At that point they got a hold of a clearance center employee who wrote them up a return and scheduled the pick up for August 26th,   Delivery went out to pick up their items but customers were not available. We have tried reaching out to be rescheduled, customer doesn't seem to be available by phone, Today we sent an email. We have two options. 1. we can pick up and return for a full refund. 2. we can send a tech to see if the issue is repairable. 
  
  Thank you,

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a refurbished product from them and everything was going as expected. Then one day the water dispenser started to spit water all over the place. They sent a repair person (James) out and he made the problem worse. Now nothing work but the water. No Ice the whole panel was out. Then they sent some other person out and his trainee. They made it worse. Now nothing works. They said they needed to order a part and left. two weeks later still haven't heard from them. Call and left a message no returned call fed up with them and will never purchase any thing fron them in the future

  Business Response

  Date: 01/10/2025

  I sincerely apologize that this complaint wasn't addressed. It was not intentional. Customer purchased a fridge on 9-4-2023 on 7-23-24 we opened a service order. The fridge was leaking. The tech went out to reposition the water line as it had slipped out of its holder, the water did damage to the control board,  which caused it to fail so no  water or ice came out.  We ordered a new part and the fridge repair was completed on 8-22-24. While it was a defect that caused the fridge to fail, our communication with the customer should have been better, and the repair should have been done quicker. At ******** we want to take care of our customers, and want them to be happy with their purchases, as well as service after the sale. Again please accept our apology, as this is not how we want our customers to be treated. This response is long overdue, and to show our customer that we genuinely value their business and trust, I will apply $100 to their loan.  Thank you 

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought an open box refrigerator from them and shortly after getting it hooked up the compressor went out and after them looking at it, it was deemed unrepairable. They told us since it was discounted they wouldn't exchange it for a new one. After paying more for a new one and after a couple weeks of working it now has a bad control board. Its very difficult to get ahold of them now and even more difficult to get awnsers. All we want is our fridge fixed so we quit having food continually going bad.

  Business Response

  Date: 08/19/2024

  From the Customer ********************** Manager.......So looking into this review. Z257905, Guest called on 5/16 tech was out there on 5/21. We went to do a compressor repair, and it was shot. It was shooting out a ton of oil. So, we let guest credit reselect into something different. Then on 7/19 guest called in about their new fridge not cooling. We scheduled tech out but then the guest called and canceled and said it was working actually. Then they called back in on 8/5, We sent tech  out on 8/6 and the parts are scheduled to be here on 8/13.I am not sure where the thing about them not contacting them is at. I checked the phone logs and every call has been returned and or answered. New Z is Z1397.Okay so update on this.Talked to guest. There is just 1 more part we are waiting on. However, got them a loaner scheduled out in the meantime to go out tomorrow and then we will get that repaired once that final part comes in. Guest is updated with everything going on and was okay with it.
  

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 22119928
  
  I am rejecting this because: we canceled the first tech because we were told that because it is working after we unplugged it and reset it, we will be charged for the visit, second we actually called it in again 8/1 not 8/5. I received a text on8/6  after the tech was there stating we needed a heater between but the lady knew nothing about the actual reason it was broken. I asked about the part and a loaner fridge and didn't hear anything back until 8/13 saying she was out of town and parts should be in that day but nothing on a loaner fridge and then no reply until she called me on 8/15 stating the part actually won't show up until 8/16 and she would then call to setup the tech. We did receive s call stating we would be getting a loaner fridge on the 13th and never did. After more phone calls we finally received a loaner on 8/15. Here it is 8/19 and no word on the new parts whether they are in or not. Like I stated before I just want our fridge fixed and communicated with in a timely manner.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/20/2024

  From Customer ********************** Manager..... Guest is scheduled for the 27th. Parts finally came in. Good to go on this one.

  Customer Answer

  Date: 08/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/12/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Ordered carpet 03/14/2023
  - $800 on 03/14 & $1,728.85 on 04/10
  -Decent customer service is expected
  -We had an awful experience from the very beginning until 04/10
  -Judi offered us a $20 gift card to Dixie Meats for ALL of our trouble. Finally we received a $130 credit on a $2,700 order after it was told to us then taken back and told to us again.
  -I do not have my order # on hand

  Business Response

  Date: 04/18/2023

  From Our store MGR, and the design center MGR, On 3/14/23 we wrote up an invoice to for this customer, in the amount of
  $2666.85. She put down $800.00 and the carpet was ordered.  Judi gave gave out a $20.00 gift certificate for inconvenience during the measured
  process.  We accidentally ran the credit card for $1866.85 as the price
  that we had was wrong, and immediately voided that transaction and ran the card for
  the correct amount of $1728.85.  We are sorry for the confusion and would
  be happy to provide copies of the 3 transactions. We have tried to reach this customer several times to make sure we have addressed the issues she had. But we haven't heard back. We will send her the CC receipts in the mail

   

  ...

  Customer Answer

  Date: 04/18/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  I didn’t want money, just accountability. I thought more could be done for their terrible service but I will just keep voicing my experience in other outlets.

  
  Sincerely,
  
  **** *******
  
  

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a couch and it was delivered 2 days later. The 3 pieces are supposed to lock together. The 2 young men that assembled it showed us on one side it had 2 female parts and wouldn't lock toget her. They said to call service and tell them. WE called service and they said it would be 2 1/2 weeks before thy could fix it. We were't happy waiting 2 weeks for something that will take literally 1 minute to fix. We called the salesman and he agreed we shouldn't have to wait for that. He said he'd call us back and didn't. So we just waited til they came on the scheduled day. They came out and had no parts and said they were just to assess it. Now it's been a month and no one will return our calls. We went to the store and Jason (Furniture dept. manager) also said that it was unacceptable for no one to call us back. He said someone would call us by noon tomorrow (friday). Of course no one still has called. All we want is the male connector to lock the pieces. It's utter nonsense for this bullcrap.

  Business Response

  Date: 04/11/2023

  I am very sorry, but we don't have a customer with this name or phone number in our system. If this was purchased under a different name please provide us with this information, so that we can help get this issue resolved.  BlvdHome genuinely wants all of our customers to be happy with their purchases. The direct line to our service and repair department is ###-###-####. 

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spent around 14k on new furniture and appliances with Boulevard and the fridge we bought was not even 3 months old and started having issues. We call customer **********************, and they sent a technician out and said nothing was wrong. Week went by and it still was making noises and now the ice machine stopped working. They sent a technician out again (same tech) and this time discovered something was wrong, a fan blade had fallen off. So, they fixed that. Two weeks later the freezer and fridge stopped cooling. I called again to customer **********************, and they said they could send out a tech in 3 -4 weeks to look at it.... I asked what am I supposed to do with no freezer and fridge and thanksgiving in 2 weeks?? ... they said that would check and get back by the end of the day, this was a Friday... for a temporary replacement possibly? No call back... so I called on Saturday morning and they told me sorry since you didn't buy "our boulevard warranty " we don't have a temporary replacement for you... but if you want to purchase it, we will have the grace ****** from date of purchase to purchase our warranty and we will bring a temporary fridge over to you on Monday. That's not going to work for us this fridge is 3 months old what's our options, customer ********************** said Well you can call the manufacturer.... Should that not be the dealer's responsibility??? THE FRIDGE IS ONLY 3 MONTHS OLD... now we are dealing with the manufacturer on our own since Boulevard turned their back on us. Now it's almost December and still have no idea when we will see a replacement... Thanks Boulevard Home for leaving us out to dry.

  Business Response

  Date: 12/08/2022

  on 10-24-22 A technician was offered to install the dye pack on 11-10-22. customer told us they just wanted a new fridge. The warranty is a repair not a replacement warranty. we told them sometimes if the consumer calls the vendor directly they will give a concession. On 10-28-22 we left customer a Voice mail asking if they wanted to contact the vendor, or if they wanted us to come and install the dye pack to find the issue. Customer called us back that day and told us she would contact Frigidaire. on 12-7-22 we received a request from ********** that stated they were allowing a return of the fridge, and we will return the old fridge back to the vendor. Customer reselected yesterday, and we are making the swap on 12-9-22.