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Business Profile

Sporting Goods Retail

Shooter Lube

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Shooter Lube's headquarters and its corporate-owned locations. To view all corporate locations, see

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Shooter Lube has 2 locations, listed below.

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    • Shooter Lube

      5526 W 13400 S PMB 340 Riverton, UT 84096-6919

    • Shooter Lube

      5320 Wells Park Rd, Suite 1 West Jordan West Jordan, UT 84081

    Customer Complaints Summary

    • 122 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/28/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I orders the 2.stage combo kit that comes with lube amd.slavant and my.package came.open in the package spilling out i.semt.emails I called and no response I just want the product I paid for

    • Initial Complaint

      Date:02/13/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a product, Shooters lube and didn’t receive product. Ad said fast shipping! Contacting them isn’t possible because they don’t respond. After many attempt a shipping label was created but no shipment.

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The product does not work as advertised and the sprayers they sent with the cleaner don't function. I've sent 3/4 emails and left a VM with no answer back from them on their 100% customer satisfaction.

    • Initial Complaint

      Date:01/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed online order on 11/1. Order was confirmed immediately via email. Received email on 11/4 showing complete order shipped and it included tracking number. I received shipment on 11/8. The 3 premium cleaning cloths I ordered and paid for were not included with shipment, however, there was a note in the shipment stating they were on back order. I have yet to receive the rags and I have sent multiple emails with no response. I have also tagged them on social media posts with no response. At this point, I consider my money as stolen, and request the rags be shipped to me, or a refund issued for rhe amount I paid for the 3 premium cloths, which amounts to $14.87.

    • Initial Complaint

      Date:12/27/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Shooters Lube! I received only part of my order. I have reached out to company many times via email and have gotten no response. I would like the rest of my order!

    • Initial Complaint

      Date:12/26/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company has advertised 5-10 delivery on all products. Since I have not received my order from mid-November we know that's not accurate. The phone number taken from their website is useless as I have called it numerous times and the only option is to leave a message which I have left plenty. The tracking number they gave me has the status as label made. They advertise free shipping over a certain amount which I spent more to achieve but still no answer or even an email. They took my money right away and their promise of 5-10 days is a joke. when selling on the internet its buyer beware but in this case they are advertising everywhere including Amazon with false expectations

    • Initial Complaint

      Date:12/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order 12/2. After several weeks I sent a request for an update on the delivery of my order. I was sent the following tracking number on 12/17: **********************. The tracking number shows the items still haven’t shipped. I’ve emailed and called to cancel the order for a refund. I have not received any response or my money back.

    • Initial Complaint

      Date:12/06/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased shooter lube gun oil and cleaner for the amount of $35.66 on November 29, 2024. amount was taken from my bank but i have not received products as ordered nor have a received any communications from the as to status of my order.

    • Initial Complaint

      Date:10/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08/30/24 I placed a single order with Shooter Lube and they charged me twice - only one order was sent.

      I immediately reached out via phone call, and had to leave a voicemail. I then reached out via email and got an automated response that my message had been received and that staff would review.

      It is now 10/25/24 and I am still out $45.40 with no response from this company. I have attempted to get in touch multiple times via phone call, email, "contact us" inquiries, and social media.

      I never received the duplicate order, but I sure did pay for it!

      Avoid this company at all costs.

    • Initial Complaint

      Date:08/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 31, 2024 I placed an order for firearm cleaner, lubricant, and a cleaning mat totalling $55.75. This order met the criteria for "Fast and Free" shipping. As of today, August 14, ************************************** any communication from Shooter Lube. I have attempted to call them and email them for 3 days and have received no response.

      Business Response

      Date: 08/26/2024

      We apologize about an issue. We had a glitch with our shipping software that was showing some orders as fulfilled before they received shipping labels so it looked like everything was good on our side until we started getting some calls and emails about orders not arriving. We shot an email out to everyone we thought might be affected on August 13th to inform them of what was going on. I apologize if you didn't receive that. 

      It looks like your order was one of them that was affected. I show that it shipped out on 8/14 and has been delivered.

      Again, I apologize for the issue with the order. We fixed it as soon as we were made aware of it.

       

      Thank you for the support,


      Jade

    Shooter Lube is NOT a BBB Accredited Business.

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