Complaints
This profile includes complaints for CCBANK's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 65 total complaints in the last 3 years.
- 32 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to bring to your attention a fraudulent account that has been opened in my name with **************** . I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:
Creditor Name: ****************
Opened Date: 5/1/2023
Account Number: ********
High Credit: $419
I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.
Business Response
Date: 07/09/2025
To Whom It May Concern:
We are in receipt of the
complaint that the consumer filed with the Better Business Bureau. Please be
aware Capital Community Bank (“CCBank”) is a Utah state-chartered bank with the
Federal Deposit Insurance Corporation (“FDIC”) as our primary federal banking
regulator. Consequently, both federal banking laws and the laws of the State of
Utah govern agreements with CCBank. We have contracted with third parties to
provide certain services on behalf of CCBank.
Due to consumer financial
privacy rules, we are unable to share confidential information with the BBB
regarding these concerns. We are contacting the consumer directly to resolve
their concerns. We strongly recommend that consumers do not share their private
personal or financial information with non-regulatory third parties or in any
public online forum.
Sincerely,
Customer Care CCBankInitial Complaint
Date:06/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23501092
I am rejecting this response because:
I responded via email to you and you have yet to say anything.
Sincerely,
***** ********Business Response
Date: 06/26/2025
To Whom It May Concern:
We are in receipt of the complaint that the consumer filed with the Better Business Bureau. Please be aware Capital Community Bank (CCBank) is a Utah state-chartered bank with the ************************************* (****) as our primary federal banking regulator. Consequently, both federal banking laws and the laws of the State of Utah govern agreements with CCBank. We have contracted with third parties to provide certain services on behalf of CCBank.
Due to consumer financial privacy rules, we are unable to share confidential information with the BBB regarding these concerns. We are contacting the consumer directly to resolve their concerns. We strongly recommend that consumers do not share their private personal or financial information with non-regulatory third parties or in any public online forum.
Sincerely,
************* ********************Customer Answer
Date: 07/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Business Response
Date: 07/08/2025
BBB Rejection response:
To Whom It May Concern:
We are in receipt of the rejection of our response filed with the Better Business Bureau. Please be aware Capital Community Bank (CCBank) is a Utah state-chartered bank with the ************************************* (****) as our primary federal banking regulator and the ***************************************** (****) as our primary state regulator.Consequently, both federal banking laws and the laws of the State of Utah govern agreements with CCBank. We have contracted with third parties to provide certain services on behalf of CCBank.
Please be aware, we previously responded to the consumers complaint on June 26, 2025. Because this rejection does not include any new information or supporting documents, we refer the consumer to our original response. If the consumer has additional information related to this complaint,we encourage them to submit the information to our email inbox at *************************************** where we are happy to provide additional consideration.
Once again, due to consumer financial privacy rules, we are unable to share confidential information with the BBB regarding the consumers concerns. We have contacted the consumer directly to resolve their concerns. We strongly recommend that consumers do not share their private personal or financial information with non-regulatory third parties or in any public online forum.
Sincerely,
************* ********************Initial Complaint
Date:05/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Capital community Bank funded a loan fraudulently under my name. The loan was approved with falsified paystubs and then they sent the funds to an account that not in my name. The APR on this loan is 225% which is absolutely criminal. They have been zero help in resolving this issue.Business Response
Date: 05/22/2025
To Whom It May Concern:
We are in receipt of the
complaint that the consumer filed with the Better Business Bureau. Please be
aware Capital Community Bank (“CCBank”) is a Utah state-chartered bank with the
Federal Deposit Insurance Corporation (“FDIC”) as our primary federal banking
regulator. Consequently, both federal banking laws and the laws of the State of
Utah govern agreements with CCBank. We have contracted with third parties to
provide certain services on behalf of CCBank.
Due to consumer financial
privacy rules, we are unable to share confidential information with the BBB
regarding these concerns. We are contacting the consumer directly to resolve
their concerns. We strongly recommend that consumers do not share their private
personal or financial information with non-regulatory third parties or in any
public online forum.
Sincerely,
Customer Care CCBankInitial Complaint
Date:05/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Experian and asked for them to investigate & remove the inaccurate account from my consumer report that they are reporting and I requested specifically the alleged original application bearing my signature they have not updated me with proof.
This is a violation of the FCRA and the disputed item may not appear on my credit report if it cannot be supported by evidence or proofBusiness Response
Date: 05/14/2025
To Whom It May Concern:
We are in receipt of the
complaint that the consumer filed with the Better Business Bureau. Please be
aware Capital Community Bank (“CCBank”) is a Utah state-chartered bank with the
Federal Deposit Insurance Corporation (“FDIC”) as our primary federal banking
regulator. Consequently, both federal banking laws and the laws of the State of
Utah govern agreements with CCBank. We have contracted with third parties to
provide certain services on behalf of CCBank.
Due to consumer financial
privacy rules, we are unable to share confidential information with the BBB
regarding these concerns. We are contacting the consumer directly to resolve
their concerns. We strongly recommend that consumers do not share their private
personal or financial information with non-regulatory third parties or in any
public online forum.
Sincerely,
Customer Care CCBankInitial Complaint
Date:05/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am disputing an invalid account reported by CCBTODAYCARD/EDS on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.Business Response
Date: 05/12/2025
To
Whom It May Concern:
We
are in receipt of the complaint that the consumer filed with the Better
Business Bureau. Please be aware Capital Community Bank (“CCBank”) is a Utah
state-chartered bank with the Federal Deposit Insurance Corporation (“FDIC”) as
our primary federal banking regulator and the Utah Department of Financial Institutions ("UDFI") as our primary state regulator. Consequently, both federal banking laws
and the laws of the State of Utah govern agreements with CCBank. We have
contracted with third parties to provide certain services on behalf of CCBank.
We
are responding to this issue from the consumer directly. Due to consumer
financial privacy rules, we are unable to share confidential information with
the BBB regarding these concerns. We are contacting the consumer directly to
resolve their concerns. We strongly recommend that consumers do not share their
private personal or financial information with non-regulatory third parties or
in any public online forum.Sincerely,
Customer Care CCBank
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