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Business Profile

Vitamins and Supplements

The Spa Dr., LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Age Defying Lift and Tight cream to try. I only ordered one. They have enrolled me in a subscription plan, and have sent more, and taken money out of my account. I returned the unopened package to the post office to return to them. They should stop withdrawals from my account and I want a refund for the shipments, at least $100.

    Business Response

    Date: 07/15/2025

    Hello ******,

    Thank you for reaching out to us. We apologize for any confusion regarding the subscription. Our "Subscribe and Save" program, which is outlined during checkout, automatically enrolls customers in recurring shipments at a discounted price. We did not receive any prior requests to stop the subscription, but we will be canceling your subscription effective today, and no further shipments will be processed.

    Typically, we do not process refunds for recurring orders as part of our policy. However, as an exception, we will be issuing a refund of $100 for the shipments you’ve received.

    You will receive an email confirmation regarding the refund shortly. If you have any further questions or need assistance, please don’t hesitate to contact us at [email protected] or call ** ***** ********.

    Sincerely,
    The Spa Dr. Team

  • Initial Complaint

    Date:07/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased one Age Defying Lift and tight serum on May 31st 2025, I wanted to choose when to purchase again, did not
    want a recurring order and now as of June 30th I have a charge of $130.50. Not happy with the charged of three bottles, I haven’t even finished my first bottle of Age Defying Lift and tight Serum, yet.

    Business Response

    Date: 07/15/2025

    Hello *********,

    Thank you for reaching out to us. When you placed your order on May 31st, it was processed under our "Subscribe and Save" program, which typically involves recurring shipments. As per our usual policy, refunds are not processed for recurring orders. However, we understand your concerns and, as an exception, we will be issuing a full refund of $130.50.

    You will receive an email confirmation regarding the refund shortly.

    If you have any further questions or need assistance, please don’t hesitate to contact us at [email protected] or call ** ***** *********

    Sincerely,
    The Spa Dr. Team

  • Initial Complaint

    Date:06/30/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not place the order for which I have been charged.
    I have tried to reach out to the company with no success.

    Business Response

    Date: 07/15/2025

    Hello *****,

    We apologize for the confusion and frustration regarding your recent charge. Our "Subscribe and Save" program, which automatically enrolls customers in recurring shipments at a discounted rate, is outlined during the checkout process. We understand this may not have been fully clear at the time of your order, and we regret any misunderstanding.

    We’ve reviewed your account, and a refund of $128.40 has already been processed today, as you contacted us on July 14. You should see this reflected in your account shortly.

    If you have any further questions or need additional assistance, please don’t hesitate to contact us at ******************** ** **** ** ***** *********

    Sincerely,
    The Spa Dr. Team

    Customer Answer

    Date: 07/15/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23536191, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *******

  • Initial Complaint

    Date:06/26/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three bottle of a skin lotion from The Spa Dr 2 months ago and now they are sending another 3 bottles, I did not sign up to get regular deliveries. I have tried 2 days to cancel subscription but it keeps circling to a dead end so have been unable to cancel.

    Business Response

    Date: 07/15/2025

    Hello *****,

    We apologize for the confusion and frustration you’ve encountered. After reviewing your account, we can confirm that your subscription was canceled on June 26, and no further shipments will be processed.
    If you have any further questions or need additional assistance, please feel free to contact us at ******************** or call ** ***** ********.
    Sincerely,

    The Spa Dr. Team

  • Initial Complaint

    Date:06/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 15th I bought face product from THE SPA DR. without knowledge i was enrolled in a subscription which i would not do and prefer to purchase it when ready to order if i like the product.. i was charged on the 16th of June $127.20 for a product that did not work well with my face. when i called i was told that i will get no refund and they will not stop shipment of product because of a subscription that never authorized. this is very disappointing because they have a policy that you can't return the product for a refund you can't exchange because it's part of a subscription that I never signed up for. i am obligated to stay with something that i will never use and be out $127.20 dollars. that is not customer service and as much as i tried they did not at all help me... the customer is def not of importance to them.

    Business Response

    Date: 06/19/2025

    Hello ******,

    We sincerely apologize for the confusion and frustration you’ve experienced. The "Subscribe and Save" program details are outlined on the checkout page. However, after reviewing your case, we’ve made an exception and processed a full refund of $127.20 today. You will receive a confirmation email shortly.

    If you have any further questions or need additional assistance, please feel free to reach out to us at ******************** or call ** ***** *********

    Sincerely,
    The Spa Dr. Team

    Customer Answer

    Date: 06/19/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23484892, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *****

  • Initial Complaint

    Date:06/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried a skin care product for $25.00. The next month, I was just automatically charged $129.00. I did not agree to that and I did not get a notice that they were going to deduct this money from my account. I immediately contacted the company and told them I would like my refund and I do not want their product. They told me that they are happy to
    Cancel Any future shipment at but refuse to return my money because it is against their policy.

  • Initial Complaint

    Date:06/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May of this year, I placed a one time order with The Spa Dr for Youthful eye cream and Age defying lift & tight serum. I received the product , tried it and did not care for it. I thought this was a ‘one and done ’ , but then on June 12, I received an email, thanking me for my order, *******-TR. I immediately contacted the company, bith by telephone and by email to cancel the shipment. I received the following. As much as we’d like to help with a refund for your recent order, our policy only allows returns and refunds for first-time purchases within 30 days. Since this is a recurring order, it’s not eligible based on our guidelines
    I did receive a cancellation notice - I aldo cancelled my bank card, so they could not continue to use it. I received the products yesterday, june 16, and immediately contacted The Spa Dr to innitiate a return for a refund. I had to leave a message for a call back. Today, *** called from The Spa Dr snd after my explaining the situation , she ‘supposedly’ asked a supervisor for permission to process the return and did not get it. I have $120 + $8.40 tax on my credit card and I have filed a didpute with my bank. I told *** that I was sending back the product and I would expect them to refund it. This is a very hidden policy, as I have NEVER signed up for a recurring charge of a makeup/skin care product. Way too much hassle!

  • Initial Complaint

    Date:06/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up to try this product and within 3 weeks my CC card was charged and another product was sent which was not sealed and had product (cream) leaked in the box. I reached out to the company requesting my money back and told them I would send the product back. They would not do it but rather sent me new product that also was not sealed and was different product. Thus is not a good product and I want ALL my money back. Its a typical ************* company!!! No where in the original ad did it say I was signing up for subscription!!!

    Business Response

    Date: 06/26/2025

    Hi Mary, 

    We apologize for the issues you've experienced with our product and the confusion surrounding the subscription. Our "Subscribe and Save" option is clearly outlined during the checkout process, but we regret that this was not clear at the time of your order.

    We will be processing a full refund for your order today, and you will receive an email confirmation about this shortly.

    If you have any further questions or need additional assistance, please don’t hesitate to contact us at [email protected] or call +1 (361) 310-9240.

    Sincerely,
    The Spa Dr. Team

  • Initial Complaint

    Date:06/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered numerous products, tracking says delivered but I havent received anything. Ive emailed countless times but have not received a refund.

    Business Response

    Date: 06/11/2025

    Hello *****,

    We sincerely apologize for the inconvenience youve experienced. After reviewing your case, we want to confirm that a full refund of $255.41 was processed on June 7. You should see the refund reflected in your account shortly.

    If you have any further concerns or questions, please dont hesitate to reach out to us at *********************************** or call us at *****************.

    Thank you for your patience and understanding.

    Sincerely,
    The Spa Dr. Team

  • Initial Complaint

    Date:05/28/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business enrolled me in a subscription without my knowledge or consent. When I purchased a sample product, nowhere did it say it was a subscription. I never consented to a subscription or to my credit card being charged. I wrote them to get a resolution and customer service refused to refund.

    Business Response

    Date: 06/11/2025

    Hello *******,

    We apologize for any confusion or frustration caused regarding the subscription. While our policy typically doesn’t allow for refunds on recurring orders, we’ve reviewed your case and, as an exception, will be processing a refund of $51.78 today. You should also receive an email from our customer care team confirming this refund.

    We appreciate your understanding, and if you have any further questions or concerns, please feel free to reach out to us at ******************** or call ** ***** *********

    Sincerely,
    The Spa Dr. Team

    Customer Answer

    Date: 06/11/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ****

The Spa Dr., LLC is NOT a BBB Accredited Business.

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