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Business Profile

Vitamins and Supplements

Nutra Health Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased what I thought was 2 bottles of gummies for $69, but instead it was 4 bottles at $69 each bottle. When I reached out to them to can el the order via email they didn't respond. Once I received the product I reached out again asking to send them back and they didn't respond again. This is 4 emails later. The phone number on the order doesn't work so there is no way to get a hold of anyone. Then I get a notification that my card has been charged ANOTHER $97 and my order is shipping. I didnt order anything and don't want any product but there is no way for me to cancel the order or any future orders they think I am purchasing. Now I have to cancel my credit card and dispute it through them. This is out right fraud on this "company's" part.

  • Initial Complaint

    Date:01/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought dietary gummies off Instagram ad on 12/19/22 because ad said they were on Shark Tank and running a special of bogo. There was no place to review order before submitting and didn't see the excessive charge until I received an email confirmation. I IMMEDIATELY emailed to cancel odrder. I also tried to go to website healthynutrachoice.com, but it is 404 error.
    Total scam company!
    I then receied another charge and again emailed them to cancel.
    I am owed over $400.

  • Initial Complaint

    Date:12/28/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was paced on 12/10 …I changed my mind and within half an hour or less called to cancelled…said no the could take half of and a $20 restock fee….I said no…when package arrived I went to post office and refused it unopened. This went thru my PayPal….I called them and they made note of it….I tried calling company purchase was made from and not in working order now and email does not work…I am so made please help..thank you **** *****

  • Initial Complaint

    Date:12/22/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12-12-22 order placed for 1 bottle of advertised product....Recvd 8 bottles. Chgd $270.46. I did NOT ORDER THIS. No way can I even afford it. From when I ordered 5his it was very spooky as everything was so out of the ordinary. I sent 3 emails to them right away BUT NO RESPONSE. I WILL RETURN 100% AS SOON AS MONEY IS RETURNED. I did find a fulfillment order # ******, best I can do...Please help? ***** ***** ******************

  • Initial Complaint

    Date:12/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased these on 11/2/22 6 bottles $254 the bottles that came looked different from what was on their website but I thought maybe they relabeled it. I’ve taken them for 1 month actually gained weight. So I called for a refund when I purchased it said 60 day money back. I called the number the person took my information to verify then passed me to an automated verification which disconnected my call. I called back, the 2nd person hung up. I called a 3rd time, that person took my information walked me through a whole process gave me a verification code for my refund. Then gave me another phone number to call. Before I could call that number, my Amex sends me fraud alert charges. Called Amex, my card was used to join memberships to various things. So now 5 days before Christmas I have to cancel credit card and shut down my account. The phone number I called was on the bottle ###-###-####

  • Initial Complaint

    Date:12/16/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At no time did I personally purchase any items from your company, yet I was charged $13.95 for something I neither need or want. I would like my funds placed back on my credit card. This happened 12-15-2022 at approximately 9 t0 10pm central standard time. My 12 year old grandson causes this mix up and I need this corrected.

  • Initial Complaint

    Date:12/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lost my wallet that had my CC and all my info in it, out of the blue I start getting emails thanking me for some purchase, I tried to call and the # is no good. I sent several emails to cancel and refund my card. At 6am on Sunday I get 3 call’s from a very rude woman offering me 35% off, I said no, she up’d it to 50% off I said no refund my money and do not ship this crap to me, she argued it was to late. I reported the fraud to my credit card company.

Nutra Health Systems is NOT a BBB Accredited Business.

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