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Business Profile

Vitamins and Supplements

Nutra Health Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My bank account was charged $92.00 for a product I never ordered and I demand a refund. I cannot seem to find a way to do this! I cannot afford to lose this hard earned money for no apparent reason.

  • Initial Complaint

    Date:02/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 bottles of gummies for $62.50 but received 4 bottles at $46.25 each bottle. Once I received the package it included two items I did not order and they charged me for shipping. What I ordered was ACV gummies but received something that has a lot of other stuff that I cannot take or I will get very ill. The contents smell like chemicals. I reached out expecting they would honor the 60-day money-back guarantee. but as with every other complainant, this company is unreachable. Not only is there no response to emails the phone number US: ###-###-#### on the order doesn't work leaving all of us with no way to get a hold of anyone. I notice the phone number on this site is ###-###-####. After a week or two I got a notification that my card has been charged $97 and my order is shipping. I did not order anything and don't want any product but there was no way to cancel the order or any future orders. I had to cancel my credit card and dispute the charges with them but the CC company only blocked the second charge since it had not been processed yet. I cannot believe this fraud is allowed to happen. More than two hundred dollars I have to pay for chemicals I will never put in my body.

  • Initial Complaint

    Date:02/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i gave no authorization to use my credit card and was billed 2 separate times on my statement. Tried every phone number I could find, sent several reply messages with in minutes of them sending their charges. I received a phone call message last night saying they would be billing me more for their products on Feb.22 2023. The woman left a # to call and cancel. Called the 1855 # but it was for Volvo Cars Bellvile. I cancelled my card and I,m being sent a new one. Further research has showed me Healthynutra s policies on a Google search says they have permission to get the credit card company to give them my new info. Now What Is a person to do?

  • Initial Complaint

    Date:02/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unable to email due to webpage doesn’t work. Called 3 times got hung up on each time. Responded to an email from them confirming my order sent 2 emails asking them to cancel. This is a total scam I am out money now that I can’t afford to spend. The charges are pending on my credit card so I can’t dispute them. Cancelled my card so I don’t get an6 further charges. What a total scam

  • Initial Complaint

    Date:02/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw your add on instagram and decided to try the product. I ordered the product and then I was charged an outrageous amount on my credit card: I’ve emailed twice with no response. I cannot afford to be out this money

  • Initial Complaint

    Date:01/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased what I thought were Keto gummies on December 12, 2022. What arrived was apple cider vinegar gummies with a free bottle of Cleanse Diet and Garcinia Diet. I was also charged for shipping for the free items (not so free).

    I tried emailing and calling the company, Healthy Nutra Choice with no response. I believe I have warranted a complete refund given that they shipped products that I did not order and as mentioned charged me shipping and handling for products I did not order.

    I may never purchase another product online - buyer beware.
    ***** ****************

  • Initial Complaint

    Date:01/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased what I thought was 2 bottles of gummies for $69, but instead it was 4 bottles at $69 each bottle. When I reached out to them to can el the order via email they didn't respond. Once I received the product I reached out again asking to send them back and they didn't respond again. This is 4 emails later. The phone number on the order doesn't work so there is no way to get a hold of anyone. Then I get a notification that my card has been charged ANOTHER $97 and my order is shipping. I didnt order anything and don't want any product but there is no way for me to cancel the order or any future orders they think I am purchasing. Now I have to cancel my credit card and dispute it through them. This is out right fraud on this "company's" part.

  • Initial Complaint

    Date:01/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought dietary gummies off Instagram ad on 12/19/22 because ad said they were on Shark Tank and running a special of bogo. There was no place to review order before submitting and didn't see the excessive charge until I received an email confirmation. I IMMEDIATELY emailed to cancel odrder. I also tried to go to website healthynutrachoice.com, but it is 404 error.
    Total scam company!
    I then receied another charge and again emailed them to cancel.
    I am owed over $400.

  • Initial Complaint

    Date:12/28/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was paced on 12/10 …I changed my mind and within half an hour or less called to cancelled…said no the could take half of and a $20 restock fee….I said no…when package arrived I went to post office and refused it unopened. This went thru my PayPal….I called them and they made note of it….I tried calling company purchase was made from and not in working order now and email does not work…I am so made please help..thank you **** *****

  • Initial Complaint

    Date:12/22/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12-12-22 order placed for 1 bottle of advertised product....Recvd 8 bottles. Chgd $270.46. I did NOT ORDER THIS. No way can I even afford it. From when I ordered 5his it was very spooky as everything was so out of the ordinary. I sent 3 emails to them right away BUT NO RESPONSE. I WILL RETURN 100% AS SOON AS MONEY IS RETURNED. I did find a fulfillment order # ******, best I can do...Please help? ***** ***** ******************

Nutra Health Systems is NOT a BBB Accredited Business.

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