Complaints
This profile includes complaints for Blue Raven Solar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 246 total complaints in the last 3 years.
- 123 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unwanted marketing phone calls. I'm on the do not call list, but they keep calling even after I told them to take me off their call list.
Business Response
Date: 07/28/2025
The phone number provided has been added to our DNC list and will no longer receive phone calls.Customer Answer
Date: 07/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23621862, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:07/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Despite telling this company that I am not interested and to stop calling me, they continue to do so. Calls are averaging 1 to 2 times a day. At this point, even if I was interested in their product, I would not use them.Business Response
Date: 07/25/2025
Using the phone number the customer provided we have added that to our Do Not Contact list and communication will cease moving forward.Customer Answer
Date: 07/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23611448, and find that this resolution is satisfactory to me.
Sincerely,
****** ***** **Initial Complaint
Date:07/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had solar panels installed from Blue Raven in August of 2022. The issue I am about describe is not the only issue we have ever had but, it is the most pressing. We were told, the solar panels are indestructible. We were shown pictures of how they held up to massive hail storms. We have a solar panel right now that is operating at slightly less than 67% expected power accumulation. I called on this before November of 2025. It is July of 2026 and the issue has not been resolved. The initial inspection by Blue Raven indicated the solar panel would need to be replaced. Every time I call to check on this it is almost the exact same message, call back in two weeks. This panel is in one of the best power spots, I have asked that it is at least moved to a different spot. I was told a technician would call/email. Nothing has happened. It should not take 10+ months for a warrantable claim to be resolved. We once had the entire panel array shut down for two months, when they resolved that issue they paid us a estimate to cover how much we lost. It seems something has changed since then as the friendliness and helpfulness has disappeared.Business Response
Date: 07/21/2025
The Work Orders department has been in contact with REC, the manufacturer of the customer’s panels, to arrange for a replacement panel. Unfortunately, our efforts have been delayed due to a lack of response from REC, which has prevented us from completing this step. As a result, our communication with the customer has been impacted due to limited updates. The Work Orders team has been notified of the situation and will be implementing more consistent communication with the customer moving forward regardless of available updates.Business Response
Date: 07/21/2025
The Work Orders department has been in contact with REC, the manufacturer of the customer’s panels, to arrange for a replacement panel. Unfortunately, our efforts have been delayed due to a lack of response from REC, which has prevented us from completing this step. As a result, our communication with the customer has been impacted due to limited updates. The Work Orders team has been notified of the situation and will be implementing more consistent communication with the customer moving forward regardless of available updates.Customer Answer
Date: 07/22/2025
Complaint: 23590241
I am rejecting this response because: This issue is more than 10 months old. A promise of more communication isn't sufficient to be an acceptable resolution. I need to see action, fix the panel, an actual pattern of call and email updates, switch the bad panel out with one of my good panels on the backside of the house until a new panel is provided. I have received too many failed responses/expectations from the customer service team to accept a promise at this point.
Sincerely,
******* ******Customer Answer
Date: 07/22/2025
Complaint: 23590241
I am rejecting this response because: This issue is more than 10 months old. A promise of more communication isn't sufficient to be an acceptable resolution. I need to see action, fix the panel, an actual pattern of call and email updates, switch the bad panel out with one of my good panels on the backside of the house until a new panel is provided. I have received too many failed responses/expectations from the customer service team to accept a promise at this point.
Sincerely,
******* ******Business Response
Date: 07/28/2025
Blue Raven is actively working to get this issue resolved for the customer. Since we are not the manufacturer of the panels, we are required to coordinate directly with REC, which can extend the timeline.
Replacing an already installed panel involves a different process than a standard installation, and much of the timeline is dependent on the manufacturer’s availability and procedures. While this limits our ability to control the pace, we are committed to improving communication throughout this process and providing timely updates.
Please know that our team is regularly following up with REC and doing everything we can to help move things along as quickly as possible.Business Response
Date: 07/28/2025
Blue Raven is actively working to get this issue resolved for the customer. Since we are not the manufacturer of the panels, we are required to coordinate directly with REC, which can extend the timeline.
Replacing an already installed panel involves a different process than a standard installation, and much of the timeline is dependent on the manufacturer’s availability and procedures. While this limits our ability to control the pace, we are committed to improving communication throughout this process and providing timely updates.
Please know that our team is regularly following up with REC and doing everything we can to help move things along as quickly as possible.Customer Answer
Date: 07/29/2025
Better Business Bureau:Although the issue is still unresolved and feel that a timeline that is 11 months now without resolution is not acceptable. The vendor has contacted me showing an increase in action on their part to help resolve the issue. My feelings on this matter have been made clear. It is my goal to resolve the issue. Working together and communication is the best path forward. Based on Blue Raven's response REC is cause of the issue and where my dissatisfaction stems from.
I have reviewed the response made by the business in reference to complaint ID 23590241, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Customer Answer
Date: 07/29/2025
Better Business Bureau:Although the issue is still unresolved and feel that a timeline that is 11 months now without resolution is not acceptable. The vendor has contacted me showing an increase in action on their part to help resolve the issue. My feelings on this matter have been made clear. It is my goal to resolve the issue. Working together and communication is the best path forward. Based on Blue Raven's response REC is cause of the issue and where my dissatisfaction stems from.
I have reviewed the response made by the business in reference to complaint ID 23590241, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:07/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are filing a formal complaint against Raven Solar/Complete Solar for selling and installing a malfunctioning solar system and failing to provide timely repairs and accurate compensation for the 26 panels. Their system failure caused me to incur a $3,057.34 PG&E true-up bill, for which they’ve only offered $81 as an adjustment for 26 non working panels.
We signed loan documents in Oct 2022 for a second solar system (26 panels). PG&E gave permission to operate in March 2023, but the system wasn’t activated until July 26, 2023. In Nov 2024, the system failed due to a faulty part. Although the part was received, it took until April 202, after several requests for Raven Solar to send a technician and complete repairs.
This system was installed alongside and in addition to our original solar system with 20 panels, which remained operational. Had that original system failed, the true-up bill would have been even higher. We maintain both systems regularly, including professional panel cleanings, to ensure optimal performance. The utility bill spike was entirely due to Raven/Complete Solar's system not functioning.
Worse, Raven/Complete Solar is misrepresenting the situation by including production from our original system when calculating losses. This miscalculation downplays the impact of their system of 26 panels being offline and shifts blame away from their responsibility.
We have documentation of all service requests, PG&E bills, system maintenance, and communications with Raven/Complete Solar. Their delay in activation, months-long outage, and inaccurate loss assessment have caused us financial harm and stress. We are requesting full reimbursement of $3,054.67 + interests and late fees for the true-up bill caused solely by their faulty system and delayed service. This is a reasonable resolution based on the clear timeline and facts.
Contacts: *** *****, ***** *******, ***** (Female no last name given) 1 ****************** ******** **************************Business Response
Date: 07/20/2025
A representative will be reaching out to the customer to discuss the issue and next steps. This contact will occur before the end of the next business week.Initial Complaint
Date:07/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased solar a 3 years ago and am supposed to receive a check monthly after the promotion period started. I have received checks, rarely on time and quite a few times I have had to contact them to remind them. The most recent check bounced due to insufficient funds. Very frustrating. I'm not even sure my panels are operating as intended either my electric bill just keeps going up. Now I'm paying twice as much for electricity that before I even got these things. I'm more concerned with them not fulfilling their end and me having to keep on them to send the monthly check ( or in this case even have money to cover it.)Business Response
Date: 07/20/2025
Blue Raven acknowledges the frustration the customer had experienced with their payments and to correct this error we will be sending all remaining payments to the customer in a lump sum check.Customer Answer
Date: 07/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23572670, and find that this resolution is satisfactory to me.
Sincerely,
**** ****Initial Complaint
Date:06/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My solar system has several bad panels. After Charging for a service call, They sent out a tech to look at it, he arrived at 3:30 pm, he was having technical issues and 5 pm rolled around, so he packed up and left, He had not even looked at the panels. I called and asked what was going on, is he cumming back out. They said, I would have to pay again to get him to come back out. I asked if he would resolve the problem this time before leaving and they said they could not guarantee that and if he does not, I would have to pay again. Even if he orders parts, I would have to pay again for him to come install them. $400 each time he rolls on site even if he only stays a very short time and does nothing. I just want the panels fixed or replaced since they are warrant-teed for 25 years. I can only get that warren-tee serviced with a tech at their service fee to look at it. I at least expect the service call to complete their service for the fee.Business Response
Date: 07/14/2025
This situation has been escalated to our work orders department responsible for handling these jobs. They will be reaching out to discuss next steps with the customer to complete the service required. The importance of communication and timely follow up has been expressed and will be improved upon moving forward.Initial Complaint
Date:06/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the solar panels in August of 2024. We went through my previous electric bills, the representatives went through the projected power generation and they determined our power bill would be very low (under $50) or eliminated going forward. They said that if this wasn’t the case, they could come out and make some adjustments. The installation was finished in September 2024 and active in early October. Since it was late in the year, I was not concerned with the winter months of production. In late January we discovered a leak in our roof from the installation. A crew came out within a couple weeks, fixed it, then came back a week later to make sure the leak had stopped. They then said Blue Raven would be in contact to fix the damage to the ceiling. That was February 12th, today is June 26th. I’ve emailed 8 times and called 5 times since then and received zero responses to emails and the same excuse on the phone calls, “they can’t find a contractor to fix it.” In late April, I also started to get concerned when my bill was still almost $200. 3 of those calls and 5 of those emails brought up this concern. When I called I was told the work orders team would reach out, but I could also email them. Unfortunately thus was the same team that I had already been emailing. I can’t get a single response from email, no further explanation on the phone, and no follow up when I demand a supervisor call me.Business Response
Date: 07/03/2025
Our Work Orders Team has been actively sourcing a qualified contractor to complete the customer’s ceiling repairs. This matter has been escalated to our leadership team to ensure it receives the necessary priority. Additionally, feedback has been shared with the relevant departments to improve communication and coordination moving forward. The customer will be provided with updates as soon as they become available.Customer Answer
Date: 07/07/2025
Complaint: 23521294
I am rejecting this response because:1. They didn’t even address the most important part of my complaint, about their product not performing as promised.
2. It’s been 5 months since the last time I heard from anybody on the repair issue. This is not acceptable.
Sincerely,
***** *****Business Response
Date: 07/11/2025
The customer's solar system has been performing at 99% of the estimated production since its energization date. The system was designed to generate 7,188 kWh annually and is currently on track to meet these projections.
Our Work Orders department contacted a contractor on July 7, 2025, to request a quote for the necessary repairs and is still awaiting a response. The contractor has been made aware of the customer’s concerns, and our team will ensure more timely and transparent communication as we work toward resolution.Initial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Per my contract with Blue Raven Solar, I agreed to participate in their BluePower Plus program, and Blue Raven Solar agreed to make 18 payments of $189 the corresponding BluePower Plus proposal. Per **** *******, Blue Raven Solar Salesperson, BluePower Plus checks are sent out a few days before the end of the month. My first payment was due 4/25, so I expected a check around 4/30/25. When I did not receive the check by 5/12/25, I contacted **** again and was told he would check. **** never got back to me. The April check was finally received on 5/22/25.
By 6/16/25 I had not received the May check and I called Customer Service and was told that I would receive 1 check for the remaining 17 months. I asked when I would receive this check, and was told ****** in Finance was working on it and it was awaiting manager approval. I was told I would receive a call from ****** the following day (06/17/25). When Ashely didn’t call by 06/18/25 around noon Central Time, I again called Customer Service and asked immediately to speak to a supervisor. I was placed on hold. During this time, the representative came back on the line once and told me no one was responding. He finally came back to the call after a total of 30 minutes and told me again no one was responding.
I emailed the email address for the Finance Department on 6/18/25 and requested a response and provided my phone number within the email. I received no response.
As of 6/23/25, Blue Raven Solar has not responded and I have not received my May BluePower Plus check. I called Customer Service again and was told that the check was awaiting approval. Again, no supervisor nor Ashely were available to take my call.
At this point I want a check for the remaining 17 months at $189 ($3,213) so that I do not have to deal with Blue Raven Solar's inadequate customer service every month. They consistently over promise and severely under deliver.Business Response
Date: 07/03/2025
Blue Raven will be reaching out to the customer to discuss next steps. A representative will reach out to schedule a time to talk.Initial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Blue Raven is supposed to issue checks to me each month in the amount of $72.34. They missed a check in August 2024 and January 2025. I have been speaking on the phone and emailing with customer support since January 2025 at least and this has still not been resolved. They keep telling me the checks will come and nothing happens. They tell me I already cashed the check but I can’t see any proof of that in my bank. I ask them for proof of me cashing the check and they tell me they will talk to accounting but never get back to me. I have received checks for several other months but August 2024 and January 2025 are still missing to this day. The company want through a bankruptcy and I know they had to switch banks but this should be resolved by now.Business Response
Date: 06/26/2025
We are working on our end to issue these checks to the customer, and provide evidence a check has already been cashed. Our accounting team is working on that right now and once it is completed we will communicate to the customer what needs to be done moving forward and expedite the delivery of them.Customer Answer
Date: 06/26/2025
Complaint: 23473539
I am rejecting this response because:This issue has been going for several months. I’ve already emailed them numerous times in 2024 and 2025 and things are still unresolved. I’ll only accept a response from the business once new checks have been issued.
Sincerely,
****** ****Business Response
Date: 07/03/2025
We are actively communicating with our Accounting Team to ensure the customer's missing checks are sent as soon as possible. Management has been brought into this issue to ensure the customer's concerns are being prioritized.Customer Answer
Date: 07/07/2025
Complaint: 23473539
I am rejecting this response until all payments are caught up and in good standing.
Sincerely,
****** ****Business Response
Date: 07/11/2025
Blue Raven acknowledges the validity of the customer’s rejection and is actively working to process the owed payment. Our team is committed to ensuring the customer receives the funds as soon as possible.Customer Answer
Date: 07/14/2025
Complaint: 23473539
I am rejecting this response because: I still have not received the missing checks for August 2024 and January 2025. Also, the latest check for June 2025 bounced. I am now missing payments for 3 months.
Sincerely,
****** ****Business Response
Date: 07/21/2025
Blue Raven will be sending the customer their money this week.Customer Answer
Date: 07/21/2025
Complaint: 23473539
I am rejecting this response until my account is made current. Once it is current I will close this complaint.
Sincerely,
****** ****Initial Complaint
Date:06/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I refused their service and they continue to call at an average of 5 times from day from different local numbers every time. I have told them to stop calling and they just hang up and call from another number. I only want the calls to stop.Business Response
Date: 06/23/2025
Blue Raven has added the phone number to our Do Not Call list. If this persists we ask the customer please email ************************** for further assistance.Customer Answer
Date: 06/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23466198, and find that this resolution is satisfactory to me.
Sincerely,
****** ******
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