Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to call multiple times. Tried email and fb messages still nothing.

  

  Business Response

  Date: 03/31/2023

  Thank you for reaching out so we could look into this order. We have searched our system and cannot find any emails from this customer. It is possible they reached out with another email address. I have contacted the customer and reached out to their FFL for a copy of their license which is required as we have yet to receive that info. I will keep in touch with the customer until we have tracking info for the order. Stay safe and have a great day!

• Initial Complaint

  Date:03/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on 7 March 2023.Per their shipping times, serialized parts are ***** days from receipt of FFL.I sent my FFL (I am the **** to them TWO times - once right after the order, then again a few days later.I opened a ticket with them asking status on 15 March 2023, and after TEN days, still NO answer.I even submitted ANOTHER ticket for status and sent my FFL AGAIN.It's obvious this company is a scam company. Now I have to go thru my credit card and file a fraud claim since Davidson Defense does not reply to emails or answer phone calls.DO NOT SHOP HERE. The low-ish prices are misleading if you think you'll ever receive your order.

  

  Business Response

  Date: 03/25/2023

  Thank you for reaching out so we could look into this order issue. It does look like we are falling behind on this order so I will make sure our FFL team is aware so we can get this rushed out asap. I can see we have received the customer's FFL info and the order is nearly complete. I will keep in touch with the customer until we have tracking info for the order. Thank you for reaching out and have a great day!

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/27/2023 I placed an order through Davidson Defense website deltateamtactical.com Order number is DT-******. It was a simple parts order that according to their shipping status update should have been sent out in 8 business days. We are almost a month past the order date which they have taken my money and have not been able to get in contact with them through phone or their customer service email. This is the second occasion this year where their service has been horrendous and shipping times have been way longer than stated dates. Id like to get a refund for this order but cant get in touch with them through any means of communication. If not a refund at least I would like to have them send my order out ASAP.

  

  Business Response

  Date: 03/20/2023

  Thank you for reaching out so we could look into this order issue. It appears our system put a hold on this order due to ******* capacity restrictions in ****** but it should not have applied to this order since it doesn't contain any restricted hand gun mags. We have reached out to the customer with an update and will provide tracking info on the order in the next few minutes. Thank you for your business and have a great day!

   

   

• Initial Complaint

  Date:03/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a lower receiver on 12/15/2022 (order # *********) and have not received the item. I have sent several emails with no responses back, have called numerous times with no one answering. I contacted my FFL, who also sent an email and have had no response back either.

  

  Business Response

  Date: 03/16/2023

  Thank you for reaching out so we could address this order issue. I spoke with the customer yesterday and let them know I would contact our FFL team to get this order rushed as it was WAY behind. We were able to get the order shipped out today and I have reached out to the customer with tracking info. Thank you for your business and have a great day!

  Customer Answer

  Date: 03/18/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ***** *******
  

• Initial Complaint

  Date:03/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered a part for a gun from Davidson defense and have not received any info on my order ( order #DD-271476) nor have I been able to get ahold of them to ask questions about it and it is really frustrating. I have called 6 times just this week. I would like the part that I ordered or I would like my money back so I can take my business some place else

  

  Business Response

  Date: 03/10/2023

  Thank you for reaching out so we could take a look at this order. It looks like we are sitting at BUSINESS day 16 of the ***** day shipping ************* of our agents spoke with the customer back on the 28th but we have not resonded since then to the customer's inquiries. We went ahead and cancelled the order as requestred and issued a full refund. Thank you for reaching out and have a great day!

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 20, 2023 I ordered a lower receiver from Davidson Defense. Order #DD272094. In the amount of $165.30 which they have received from my bank. I have tried calling to never speaking to anyone because their number just repeats or puts you on hold forever. I've emailed and have received robotic generic replies never anything about revolving the issue or the item being shipped.

  

  Business Response

  Date: 03/09/2023

  Thank you for reaching out so we can look into the delays on this order. We have contacted the customer and the order is nearly completed. I will continue to keep in touch with the customer until I have tracking info for them. Stay safe and have a great day!

• Initial Complaint

  Date:03/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed and charged to my credit card on 2/8.Confirmation email received on 2/8 at 5:39am for order # DD-270285.Called in 2/15 to confirm Davidson Defense had all the info they needed to complete the order. Was assured they did, and the order, being only one item would ship the end of the week or beginning of the next.On 2/20 had not seen any tracking info, so I call and asked about it. Was told they were still waiting for a license from my FFL before they could ship.2/21 My FFL informed me they they had never received a request, but confirmed the info will be sent, to them as well as BCC it to me.2/21 received an email from Davidson Defense stating item had been shipped. Tracking number indicated a label had been created but no package had been received yet.3/1 Rep stated item was given to **** on 2/27.3/2 At 8:02am Same rep confirms item was in **** possession and that the tracking information is not up to date. At 3:14pm I received an email from Davidson Defense contradicting him.It states "Hi there,We wanted to give you a quick heads up that your Davidson Defense **** order is running a bit behind. We do not expect the delay to take long, typically delays are resolved in a couple of days.Well let you know as soon as your is picked up by the carrier and on its way to you."Repeat "is picked up by the carrier..."This indicates the **** tracking info is a indeed correct, and **** does not have the item.

  

  Business Response

  Date: 03/03/2023

  Thank you for reaching out so we could look into this issue. It looks like the label was created on the 27th and the order was brought to the store front to ship out. The lower was disposed that same day but **** has not been by the store front at all this week (likely due to the poor weather), so we are sending someone to the store front to take all the packages to the post office today to get those mailed out. I have contacted the customer with an update regarding this situation and let them know that the tracking info should be updated in the next day or 2. Thank you again for reaching out and have a great day!

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from their site and was told by their online instructions that they would reach out to my FFL - they have not done so. I have attempted to contact their phone for the online business as well as their in store business. No one answers the customer service number. If you call the store, **** will tell you he has no way to get in touch with the online shipping/customer service people and that he can submit a ticket for you. They do not respond nor do you get a confirmation a ticket was opened. Seems that they are associated with Delta Team Tactical - and both are just as shady. Concerned about this experience and the legitimacy of their product offerings.

  

  Business Response

  Date: 03/01/2023

  It looks like we are sitting at BUSINESS day 3 of the ***** day shipping estimate. I will get this FFL information sent to our FFL team so they can get working on this order now. I will do my best to ensure our FFL team reaches out in a timely manner. Thank you for reaching out and have a great day!

  Customer Answer

  Date: 03/02/2023

   
  Better Business Bureau:
  
  I can accept their shipment time frame, but the inability to reach someone without filing a BBB claim is unacceptable.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Barrel in ORDER DD-****** item B762-16-19457 Mercury Precision AR-15 'Astroid' *****" 7.62x39, ************ 1:9.45T, **** Gas, 41V50, Stainless Extension, Nitride Barrel Finish. When I started the build, I did the GO and NO-GO gauges, and it failed both tests, using two AR 15 7.62x39 bolts by different manufacturers. I contacted technical support on 1/29/23 via the recommended method on the site. Still waiting today for any signs of life still waiting. At this point, I want to return the faulty barrel and get a reinbursment.

  

  Business Response

  Date: 02/22/2023

  Thank you for reaching out regarding this issue so we could take a look. Our returns department reached out to the customer today with a return label so we can get that barrel returned and inspected. Once received and processed, we will get a refund issued if the barrel in fact is defective. Thank you for reaching out and have a great day!

  Customer Answer

  Date: 02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number: DD-****** Order Date: 2/2/2023 Total: $371.15 I only received part of my order. Can not get any response by email or phone. And I think it's just ridiculous that somebody could stay in business doing customers like this no contact can't get in touch with anybody since I've sent numerous emails. I mean this is not the way you do business and now after reading all the complaints on the BBB's website I would have never done business with these people they should offer this information up to begin with I've sent him pictures of what I received in the mail and here it is still no contact so please give me my money or give me my parts

  

  Business Response

  Date: 02/16/2023

  Thank you for reachilng out regarding this issue so we could take a look. We were able to get the missing parts shipped out today and have reached out to the customer with tracking info. Stay safe and have a great day!