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Complaint Details
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Initial Complaint
03/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed my order on 3/10/23. I was told the order could take up to 17 days to arrive. I had a couple things that I had to send in before my order could be completed and I sent them in as soon as it was requested. After about two weeks of sending that information I have heard nothing in return from them. *** called over ten times trying to get a hold of them to see if my order has been processed and nothing. Ive emailed them numerous amounts of times as well. Their customer service is a joke and Im starting to believe this website is a scam. Id like them to send me what I ordered and payed for, it wasnt cheap and Im not going to just let them keep my money. I recommend never ordering from this companys as it has been a complete waste of time and money.
Business response
04/02/2023
Thank you for reaching out so we could take a look at this order. It definitely looks like we are behind on this so I will get the copy of the *** and the pick list for the order printed out and given directly to the *** manager so we can rush the order. I will keep in touch with the customer until we have tracking info for the order. Stay safe and have a great day!Customer response
04/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as they follow through and I receive the order in a timely manner.
Sincerely,
******* ********Initial Complaint
03/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have ordered gun parts from Davidson Defense and have not received any info on my order ( order #*********). I have been unable to get ahold of them by phone (elevator music for 20 minutes and then a recording saying, "There are no customer representatives at this time", and then they hang up - this has happened on three separate days) or their online support chat box to ask questions (no response times 3). My order was place on 07MAR23 and my credit card charged on 10MAR23. The order is now outside their published shipping time. I'm okay with waiting - I just want to know the status. I've purchased from them in the past and had no problems. Now I'm wondering if they're even still in business.Business response
04/02/2023
Thank you for reaching out so we could look into the delays on this order. I was able to track down the license info provided by the customer on one of the support tickets they sent in. I will make sure the FFL copy gets printed out along with the pick list for the order and will give it directly to the FFL manager to get rushed. I will keep in touch with the customer until we have tracking info for the order. Stay safe and have a great day!Initial Complaint
03/30/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Tried to call multiple times. Tried email and fb messages still nothing.Business response
03/31/2023
Thank you for reaching out so we could look into this order. We have searched our system and cannot find any emails from this customer. It is possible they reached out with another email address. I have contacted the customer and reached out to their FFL for a copy of their license which is required as we have yet to receive that info. I will keep in touch with the customer until we have tracking info for the order. Stay safe and have a great day!Initial Complaint
03/25/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Placed an order on 7 March 2023.Per their shipping times, serialized parts are ***** days from receipt of FFL.I sent my FFL (I am the **** to them TWO times - once right after the order, then again a few days later.I opened a ticket with them asking status on 15 March 2023, and after TEN days, still NO answer.I even submitted ANOTHER ticket for status and sent my FFL AGAIN.It's obvious this company is a scam company. Now I have to go thru my credit card and file a fraud claim since Davidson Defense does not reply to emails or answer phone calls.DO NOT SHOP HERE. The low-ish prices are misleading if you think you'll ever receive your order.Business response
03/25/2023
Thank you for reaching out so we could look into this order issue. It does look like we are falling behind on this order so I will make sure our FFL team is aware so we can get this rushed out asap. I can see we have received the customer's FFL info and the order is nearly complete. I will keep in touch with the customer until we have tracking info for the order. Thank you for reaching out and have a great day!Initial Complaint
03/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 2/27/2023 I placed an order through Davidson Defense website deltateamtactical.com Order number is DT-******. It was a simple parts order that according to their shipping status update should have been sent out in 8 business days. We are almost a month past the order date which they have taken my money and have not been able to get in contact with them through phone or their customer service email. This is the second occasion this year where their service has been horrendous and shipping times have been way longer than stated dates. Id like to get a refund for this order but cant get in touch with them through any means of communication. If not a refund at least I would like to have them send my order out ASAP.Business response
03/20/2023
Thank you for reaching out so we could look into this order issue. It appears our system put a hold on this order due to ******* capacity restrictions in ****** but it should not have applied to this order since it doesn't contain any restricted hand gun mags. We have reached out to the customer with an update and will provide tracking info on the order in the next few minutes. Thank you for your business and have a great day!
Initial Complaint
03/16/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order for a lower receiver on 12/15/2022 (order # *********) and have not received the item. I have sent several emails with no responses back, have called numerous times with no one answering. I contacted my FFL, who also sent an email and have had no response back either.Business response
03/16/2023
Thank you for reaching out so we could address this order issue. I spoke with the customer yesterday and let them know I would contact our FFL team to get this order rushed as it was WAY behind. We were able to get the order shipped out today and I have reached out to the customer with tracking info. Thank you for your business and have a great day!Customer response
03/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
03/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have ordered a part for a gun from Davidson defense and have not received any info on my order ( order #DD-271476) nor have I been able to get ahold of them to ask questions about it and it is really frustrating. I have called 6 times just this week. I would like the part that I ordered or I would like my money back so I can take my business some place elseBusiness response
03/10/2023
Thank you for reaching out so we could take a look at this order. It looks like we are sitting at BUSINESS day 16 of the ***** day shipping ************* of our agents spoke with the customer back on the 28th but we have not resonded since then to the customer's inquiries. We went ahead and cancelled the order as requestred and issued a full refund. Thank you for reaching out and have a great day!Initial Complaint
03/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Feb. 20, 2023 I ordered a lower receiver from Davidson Defense. Order #DD272094. In the amount of $165.30 which they have received from my bank. I have tried calling to never speaking to anyone because their number just repeats or puts you on hold forever. I've emailed and have received robotic generic replies never anything about revolving the issue or the item being shipped.Business response
03/09/2023
Thank you for reaching out so we can look into the delays on this order. We have contacted the customer and the order is nearly completed. I will continue to keep in touch with the customer until I have tracking info for them. Stay safe and have a great day!Initial Complaint
03/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order placed and charged to my credit card on 2/8.Confirmation email received on 2/8 at 5:39am for order # DD-270285.Called in 2/15 to confirm Davidson Defense had all the info they needed to complete the order. Was assured they did, and the order, being only one item would ship the end of the week or beginning of the next.On 2/20 had not seen any tracking info, so I call and asked about it. Was told they were still waiting for a license from my FFL before they could ship.2/21 My FFL informed me they they had never received a request, but confirmed the info will be sent, to them as well as BCC it to me.2/21 received an email from Davidson Defense stating item had been shipped. Tracking number indicated a label had been created but no package had been received yet.3/1 Rep stated item was given to **** on 2/27.3/2 At 8:02am Same rep confirms item was in **** possession and that the tracking information is not up to date. At 3:14pm I received an email from Davidson Defense contradicting him.It states "Hi there,We wanted to give you a quick heads up that your Davidson Defense **** order is running a bit behind. We do not expect the delay to take long, typically delays are resolved in a couple of days.Well let you know as soon as your is picked up by the carrier and on its way to you."Repeat "is picked up by the carrier..."This indicates the **** tracking info is a indeed correct, and **** does not have the item.Business response
03/03/2023
Thank you for reaching out so we could look into this issue. It looks like the label was created on the 27th and the order was brought to the store front to ship out. The lower was disposed that same day but **** has not been by the store front at all this week (likely due to the poor weather), so we are sending someone to the store front to take all the packages to the post office today to get those mailed out. I have contacted the customer with an update regarding this situation and let them know that the tracking info should be updated in the next day or 2. Thank you again for reaching out and have a great day!Initial Complaint
02/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered a product from their site and was told by their online instructions that they would reach out to my FFL - they have not done so. I have attempted to contact their phone for the online business as well as their in store business. No one answers the customer service number. If you call the store, **** will tell you he has no way to get in touch with the online shipping/customer service people and that he can submit a ticket for you. They do not respond nor do you get a confirmation a ticket was opened. Seems that they are associated with Delta Team Tactical - and both are just as shady. Concerned about this experience and the legitimacy of their product offerings.Business response
03/01/2023
It looks like we are sitting at BUSINESS day 3 of the ***** day shipping estimate. I will get this FFL information sent to our FFL team so they can get working on this order now. I will do my best to ensure our FFL team reaches out in a timely manner. Thank you for reaching out and have a great day!Customer response
03/02/2023
Better Business Bureau:
I can accept their shipment time frame, but the inability to reach someone without filing a BBB claim is unacceptable.
Sincerely,
*************************
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Get a QuoteCustomer Complaints Summary
82 total complaints in the last 3 years.
12 complaints closed in the last 12 months.