Complaints

This profile includes complaints for Alder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Alder

  450 N 1500 W Orem, UT 84057-2829

• 

  Alder

  2009 Macarthur Dr STE 4 Bldg 8 Alexandria, LA 71301-3774

• 

  Alder

  3135 Millbranch Rd Memphis, TN 38116-1917

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 18, 2023, ***************************** came to my home after seeing my *** sign on my lawn, stating he was a salesperson representing *** security services. He stated there was a new program available for older individuals that was under the *** program and asked if I was interested in receiving this better service that was geared towards elderly individuals. After speaking with him to get more information and reviewing the two name badges he presented, confirmed what I thought was an *** employee and was told the plan would only be offered for a limited time for older individuals. ******** began showing me what he stated was the updated *** service that was specifically geared towards helping low income, older individuals. ******** was in my home for several hours trying to convince me that the system they had was a better system provided by ***, than the current *** system I have. After feeling like I was forced into this product I finally agreed to have the system installed after ******** stated I would have 30 days to try it out free and if I did not like it that they would come back and pick it up and it could be returned with no future obligation. ******** also stated the first payment would not be due for 60 days if I decided to keep it. ******** stated that he would assist me with writing a letter to *** to have my current plan transferred to the new *** plan. When I asked for something to be provided in writing he stated the request as well as the information he had just discussed, he left and went to the store to buy paper and came back and told me what to write and had me sign the paper that would be sent to *** to transfer services. Afterwards, he stated he would help me contact *** to complete the transfer. As I asked for a copy of the contract, he began to tell me that there would be another guy (a technician that would come by the do the install) and he (********) would provide me a copy of everything. He immediately begin to tell me the second guy/the technician (name *****?) would be back with everything (supplies) that evening. The technician that showed up later that day begins to take my current system down off the wall to replace it with the system that he had and that's when I noticed that something wasn't right, that the box was too thick and it was not the flat panel they had originally shown me. When I stated this to the technician, he stated he had ran out of the flat panel I requested and the (technician) had taken the stuff back with him when he went home. I then told him I wanted him to put my original panel back up, what he was putting up, was not what I wanted. After this interaction with them it was more evident that I did not want this system or the service that they stated they were offering. He then stated that he would come back Monday and straighten it all out. I contacted ******** after he left and told him that the doorbell ringer did not work correctly. He stated he could come back the next day which was Sunday and at that time I told him it would have to be later that afternoon so he then said he would be back on Sunday instead of Monday to uninstall the panel. When he came back, I told him that the system that was set up did not work correctly, as well as the flat panel we had discussed was not the one provided. I then told him that I was not interested and I wanted everything removed from my home and everything cancelled. He then stated that they would return on Monday, the following day and remove everything. On Monday I waited for them to return to remove the items they had put up and no one showed up. I then called Alder to let them know that someone was supposed to return to remove everything and return it but no one showed up. For several days after that, my son and I continued to call to get someone to come out and remove the items so that they could be returned. On April 24th *** called me after receiving the transfer letter request asking why I was canceling their service and it was at that time that I found out that Alder was not a part of ***. I informed them I did not want my services with *** cancelled. I continued calling ******** everyday to find out why they hadn't come back to remove the system and my calls were unanswered and avoided. I called the 800 number at Alder that was on the box that the supplies came in and informed them that I wanted to cancel. On March 29th they had us on hold while they transferred us to different people for 2.5 hours.( It was at that time that we later found out, they were deducting the one unauthorized $54.00 amount, while we were on hold trying to confirm cancellation). I had my son to call ******** from his phone (another number) and ******** answered and told my son that he would have someone to come out to pick up the equipment and provide proof of the canceled request. No one ever came back. Within this seven day period, they went in and did an unauthorized deduction to my account, one for $18.00 on March 20th and an additional deduction on March 29th where they took out $54.00. This was all done within the first couple of days of them coming out. These were all unauthorized transactions. After waiting a couple of days and no one returned to remove the panel from my wall, the actual *** company was gracious enough to come out and uninstall the ***** panel and put my original *** panel back up. They helped me pack up the Alder equipment so that it could be shipped back to them. As I began to prepare the items to return them I noticed that there was no copy of a contract in the envelope left by ********, as well as, he had left a certificate in the envelope stating that there were additional items installed that were not. On the certificate he stated that they would install a burglar alarm, a fire alarm and a medical alarm and none of these services have been installed or activated. I requested a copy of a contract and received an e-mail that would not allow me she opened the document. I made phone calls as well as submitted written requests for cancellation within the required time. In addition, I also sent a written cancellation request through e-mail. On March 30, ******************* writing cancellation of services, as well as on March 31, 2023 I requested a return label to send the items back which I returned on April 5th, well before the 30 day free trial. On April 7th my son called to ensure they had received everything back and they stated yes they had received everything back but would be charging me a restocking fee. My son then asked why I was being charged a restocking fee when I had already been charged $54 before the 30 day trial period had ended and another $18 fee all within a few days of the initial visit. A few days after that they tried to go into my account again and deduct additional monies. After returning all equipment and receiving confirmation of my request to end all services with them (via email delivery, still remaining in the trial period) On April 7th, I received a letter from ***** stating I was still going to have to pay 90% of the services even though everything was returned and cancelled. The letter from them stated that until I signed the contract and send it back to them, that their agreement would be starting March 18TH, a term of 60 months with an amount due of $2,919.97. Now I have begin to receive calls threatening me that I need to pay $2,919.97.I have gone back and forth with them telling them that I do not owe them any money and reminding them that they have deducted money out of my account that they were not authorized to do and have asked them to correct their account and close this out and to stop the harassment to me about money I do not owe. I have done my due diligence and requested the cancellation, within the required time frame and returned all equipment within the required time frame and I'm still being harassed by ***** stating I owe them money.

  Business Response

  Date: 05/05/2023

  The account has been canceled and your money has been refunded. Please allow a few business days for processing.

  Customer Answer

  Date: 05/08/2023

   
  Complaint: 19995646
  
  I am rejecting this response because:

  There is no reimbursement remedy for the damage that was done to my walls by the installer. I had to pay someone to come in and patch the holes in my wall and have to have a painter come in to repaint the wall. Furthermore they continue to call me and say nothing on the line after i have asked to not be contacted any longer. This continues to be distressing and has caused me to have to seek medical attention. I am seeking  financial resolve of $10,000 for the stress, inconvenience and harassment.

  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem is I was contacted by a salesman from Alder Security and sold me a home security system of which I signed a contract. The salesman told me there would be a $500 cancellation fee that is now ove $2000. I stopped payment from my bank because the system never worked properly and I was constantly get false alarms and the Police and *************** kept showing up every time the system went off. I reported this to them on numerous occasions and they told me there were no technicians available to co e and fix my system. Im retired and living on a fixed income and I am not going to pay $2000 to cancel something that doesnt work. I ended up removing the *** card to prevent the system from calling out! If they cannot fix this problem then I shouldnt be liable to pay their cancellation fee. These people are rude and have no business being in business and s******* elderly people like my wife and I. I need help as I cant afford to pay their outrageous cancellation fee even though I signed a contract without reading because I am a trusting soul! Please help me get this resolved. I do not want anything to do with Alder Home Security as the are scammers! I cant find a copy of the agreement but that should not a reason for BBB resolving my issue.

  Business Response

  Date: 05/05/2023

  We called to offer a technician appointment for May 24th. Please return our call to confirm. We have also credited your account for all the downtime. 

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 81 year old father signed an agreement in 2017 with Alder Security. He passed away November 30, 2021. I called to cancel the service and I was told at first that I could not because I was not an authorized because the account was in my fathers name only and needed death certificate. I then proceeded to call back and transferred to the cancellation department and told me that there would be a cancelation fee of 90% of remaining months or I could take over the account in my house. Prior to that I was told by the representative **** that my father signed for an auto renewal in 2017 after his 60 months was up and no signature would be required. Since 02/22/22 we have been paying for the service that have not been used. I spoke with an acct managers **** and explained the issue with him and he stated his representative ************************* went to upgrade the system and someone wrote my fathers first and last name on the new contract 2/2022. I spoke with my 83 y/o mom does not remember a 60 month contract agreement. I have been given conflicting information by representatives. I spoke with acct. manager ***** who is located in **** at 2:14pm she stated no one could renew or sign for my father because he was the only one on the account and it had to be the acct holder. .***** also stated Alder called my father because his contract had ended so they called to offer promotion over the phone. At that time, they scheduled an technician to update system. Again my dad passed away November 2021. However, she stated, If anyone wanted to take over the account he or she would have to close the account and transfer under their name. I truly believe this company took advantage my elderly parents and should have to close the account with no penalty and credit my parents account. They did not want to give me any information on the account until I sent a death notice because I was not on the account ,however they renewed the account without my father's presence..

  Business Response

  Date: 05/01/2023

  Please provide us with your father's account number or the monitoring address so we can help you.

  Customer Answer

  Date: 05/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 05/04/2023

  My fathers account number is ****** and address is *************************************************

  
  

  Thank You, 

  ******************;

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting assistance if possible to help me clear up a matter with Alder Security Service. We have had this service for about 10 years and it started out as Alarm Protection. We signed a contract and at the beginning but have never since then. At some point it changed to H32313232**36****3335H. We have not spoken to them to renew a contract ever and decided in November 2022 to discontinue the service and purchase a one time system to get installed and monitor on our phones. We had began to have some issues with H32313232**36****3335H equipment as well. We called in November to cancel and they told us it would require a signature and they would send us the necessary paperwork. We never received it and again called and ask about it and it had never been sent. I had quit paying the bill because we wanted to discontinue the service and we began to get phone calls every day regarding the bills and we would always explain we wanted to discontinue. We finally did receive the paper work, signed it and returned it and our bill was $150. and I sent in a check for $200 thinking they might charge another month and we just wanted this all to stop. We thought all was well until April 20th when I was called again saying that I owed a bill. I explained that we had discontinued the service and they said it had not been discontinued. They wanted to speak to my husband and he said we have went thru this since Nov., we&#**;d sent them money, and sign their paper and he was done with it. I received a call again on ****, ****, and **** all of which wanted to talk to my husband because we owed $99. At this point they told me the account would not be sent to be discontinued because it had an outstanding balance and furthermore would continue to accumulate until I paid it so it could be discontinued. Being a near retirement age responsible adult with excellent credit score I decided to call and ask if there was someone I could talk to and try to get this resolved. The lady I spoke with began by trying to get me to keep the account and let them come out and upgrade our equipment and make it comparable to the system we want to purchase. She explained that they had in fact received my paperwork in March to discontinue the service but they could not because I was still under contact until ****. I argued with her that we were not under contract and she agreed that it was just automatically renewed however there was nothing she could do about it. I spent 46 minutes on the phone with her trying to resolve the issue disputing that I owe any more money. She as well told me I would have to pay this for my account to be closed. I ask for someone over her and spoke with a gentleman who said it is against their company policy to remove a charge therefore again I was told I owe $99 to disconnect my service that we&#**;ve been trying to disconnect since November and even did pay past then and I do not think I owe this and I would appreciate any assistance you can offer to help me resolve this and stop accumulating charges and to stop harassing phone calls daily. Thank you for your time and consideration. It is so appreciated.

  Business Response

  Date: 05/03/2023

  The account has been cancelled.

  Customer Answer

  Date: 05/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A technician came to my house and "upgraded" my security system panel. Several hours after he left, it begin going off. I called Alder after putting in my pin number to make it stop. They had received no alarm. I spent almost an hour trying to troubleshoot the issue with their technician over the phone and we could not get it to connect to their system. Another technician was supposed to come the next day to fix the issue. In the meantime, it was going off every 4 hours. The next day I took off work and no technician came. I called and was told to call again after 6 pm, as he had until then to arrive despite being told he would be there between 1- 5. I called again and was told that their would be no technicians in my area for another two weeks. It has now been a month with no solution. If I had not used the admin code to find a silence button under the admin tools, it would still be going off every 4 hours. As it is it randomly arms itself and says that that is a smoke alarm, which Alder does not receive. I was told today that it would be another 10 days to two weeks before a technician would possibly be in my area. I was supposed to only pay for half of last month and was charged a full month. My family continues to be woken up at odd hours, since the technician came and "upgraded" the system, to alarms and it arming and disarming itself.

  Business Response

  Date: 05/03/2023

  Thank you for bringing this to our attention. This issue has been escalated and an agent will be in touch with you soon. We have also give you a free month of service to compensate for the inconvenience.

  Customer Answer

  Date: 05/05/2023

   
  Complaint: 19977607
  
  I am rejecting this response because: the system hasnt worked in over two months. After talking with someone in at the end of April, the payment was reduced, but Ive still paid for a system that I cannot use for months now. They have scheduled someone to come out, but have done that before and no one came out.  I have over 100 emails of the system arming and disarming itself with no one touching the panel or using an app to do so. The upgrade did not take on this panel and needs to be removed. I would take that as a solution. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/09/2023

  An appointment is scheduled for May 15th. Please let us know if you have any issues going forward.

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have Alder since we first moved into our house, we were told we were grandfathered into a specific contract. We were told this is due to them just moving their business to ******** and them wanting our house to advertise their company while earning our business at a set price of $74.87. We have called multiple times about the fire alarm and the alarm that detects natural gas going off for no reason. No one was sent until we called about the issue another time adding in that one of our camera's broke and we would like our fourth camera finally installed as well. They did not send anyone until around Mid August; however, the person that showed up did so while I was working from home and while my husband was out at work. So I asked the nice man to come back after 5:30 PM that same day. He told me he would and never came back. Then the card we pay our bills with was hacked and thankfully the company did call and get the new one but for some reason the payments stopped in Jan and NO one called to let us know or see if the card needed updated. We checked for voice mails to be sure we did not miss a call and no voice mails were left. When we called in this last Saturday on 4/15/23 we were told that they show an issue with my 3 digit code on my card, and when I asked why no one called since Jan I was not given a clear answer. I had to call back Monday 4/17/23 to find out that my husband and I now owe Alder $300.80 because THEY never called us to let me know that my card was not working for payments. So now my husband and I are a bit upset because we should not owe $300.80 when we were not called to be informed of the issue with the card, no one ever came back to finish helping with our tech issues, we still do not have our fourth cam installed and a few other issues that breach our contract with this company on their end. We just want Alders end of the contract met correctly by them as we have been working to meet our end of the contract.

  Business Response

  Date: 04/28/2023

  We have reached out to the customer directly. Thank you.

• Initial Complaint

  Date:04/20/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we moved we set up with a home security system from alder. From the moment I got the equipment I set it all up just like the instructions requested. I was unable to alarm and shut down my system. I called many many times and waiting countless hours I worked with several different tech support people. They would tell me something wasn't working and they would send a new one so I would wait only to receive nothing so I call again promised to send me working equipment. Still nothing so after paying on time for 2 years straight for non working service I stopped paying because they didn't care to help me as promised. Why should I pay for something that doesn't work for Months on end...I ask if there is anything we can do they said I have to pay $1000 to end service. I try to get service to work it doesn't they won't help me fix it I've tried so many times. I'm tired of crying and being treated so poorly. It's very wrong to me that I have to pay on time every month but they don't have to supply working service. I hate to have to contact bbb but they won't listen to me and I'm tired of being walked over.

  Business Response

  Date: 04/27/2023

  We have spoken with ************** directly and resolved this issue.

  Customer Answer

  Date: 04/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate the time he gave me to talk about this situation. I also feel they will fix this problem for future customers. I'm very satisfied. 

  
  Sincerely,
  
  Madison Urban

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased Alder home alarm equipment in July of 2017. About a year in our 5-year contract the door bell camera that was installed quit working. Called customer service multiple times and they never would send a technician, so we were forced to figure it out ourselves. We were told when we bought the system that any issue and we could have tech come to house. That was a lie! In 2020 we upgraded an added 2 additional cameras and roughly 6 months into that those cameras quit working. Called Alder multiple time to please have a tech come to fix them. They never would send anyone. So basically, for the last almost 6 years I have paid $70.00 per month for equipment that never works, and they are zero help on getting the situation rectified. I then tried to cancel the service and OMG that was a worse nightmare. We asked for a copy of your signed contract on multiple occasions and were told we would have it by email and postal mail. Never received any of the contract paperwork. When you call, they act like they do not want to help you at all. Worst customer service ever! and a worse product that they do not stand by!

  Business Response

  Date: 04/27/2023

  Thank you for bringing this to our attention. This issue has been escalated and an agent will be in touch with you soon.

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Alder Home Security to install our security system in 2019. They first came to install our system, and the very first week that we had it they did not even provide us with the proper equipment to operate. The cameras after we were told that a technician would be coming to our home to give us the charging cord for our cameras so we could use the system. I stayed home from work and a technician never showed up after they told me he would be there the next day after I called Alder to let them know that the technician never showed they informed me that he would come when he was back in our area a week past and I still hadnt had a technician provide us with the proper charging equipment to charge the cameras therefore we were not able to use the system yet we were paying for it. They informed me after I called to complain that I needed to go onto Amazon and order and buy the charging cord myself to be able to charge the cameras, so from day one we had not been able to use the system that we have been paying for . There have been several instances where the equipment was faulty, and I called to get help and nobody could help me finally when someone showed up to our home to fix the equipment, I was assured that by them fixing the faulty equipment it would not extend or contract after he came and fixed our equipment. He did extend our contract, and now I am still paying for a system that I do not want and that has not properly worked since day one I have contacted several customer service representatives at ********************** and Ive even spoken to the same regional sales manager that sold us the equipment in 2019 and he assured me that our contract would not be Prolonged after they came and made it right and fixed our equipment. They automatically renewed without my consent after I stated numerous times to numerous employees That we did not want to renew. Our 60 month term was over in June 2022 and they automatically renewed it. They are now saying our contract is til ****

  Business Response

  Date: 04/27/2023

  The renewal has already been removed from your account and you are only responsible for the original term which ends on 2/20/24. If you'd like to cancel now, you will need to pay $300 of the remaining $425.93 balance. Please let us know what you would like to do.

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was signing up with **** for home security turns out they signed me up with Alder Security. The initial price they gave me when signing up then changed a few days later so I told them I wanted to cancel and did not want to do business with them. They told me to send the equipment back and they would cancel me. I did so then a few months later I received a letter saying I was past due on my account. I then called them and told them why did I owe money when I cancelled and returned the equipment, they told me it would be cancelled as they received the equipment. Fast forward a few months they sent me another letter saying my account is past due and I need to pay. I called them saying this should of been cancelled as they received the equipment and they said the account was still active as I never signed a cancel format they claimed to send me that I never received or mentioned to me over the phone. They now said I would have to pay my past due balance and then have to pay 90% of the total of the contract in order to cancel. Then they said they dont know if they ever received the equipment. This is not a good business etiquette.

  Business Response

  Date: 04/26/2023

  We do not have record of receiving the equipment back. However, as a courtesy, we have cancelled the account.