Complaints

This profile includes complaints for Alder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Alder has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Alder

  450 N 1500 W Orem, UT 84057-2829

• 

  Alder

  2009 Macarthur Dr STE 4 Bldg 8 Alexandria, LA 71301-3774

• 

  Alder

  3135 Millbranch Rd Memphis, TN 38116-1917

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/28/2022 Alder Burglar Alarm Systems, installed a burglar system in my home. It has never worked correctly after many calls trying to get the system to work correctly. Being sent different sensors to install myself which I cannot. I was informed that I have to have high speed internet for the security system to work. **** which I use does not supply fast enough internet in my area for this system to work. My internet was never tested before installation nor was told that the internet speed had to be over 5gbs for the system to work. I am 83 years old and they took complete advantage of me. I have tried to cancel the account repeatedly with no avail. They call me every day and continue to bill me. My alder account number is ******* . I would like a full refund and complete cancellation of my account. Thank you for you help

  Business Response

  Date: 02/09/2024

  Thank you for bringing this to our attention. This issue is being reviewed and we should have a resolution for you shortly.

  Customer Answer

  Date: 02/16/2024

   
  Complaint: 21255966
  
  I am rejecting this response because: I have not received a response from Alder to close this case in a timely manner.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/20/2024

  I have called ********************** to discuss this but I have been unable to reach her. I'm happy to waive her past due balance and get a technician out to look at the system. If the cameras are unable to function I will remove them from her system and lower her monthly rate accordingly. Please have ********************** either return our call or respond here. Thank you.

  Customer Answer

  Date: 02/22/2024

   
  Complaint: 21255966
  
  I am rejecting this response because: I want a full cancelation of this alarm system. It has been disconnected from my home since november and they are still charging me. They haven't even noticed it was disonnected. I will ship the sytem entact back to the company. It has never worked properly constant errors , faulty sensors , losing connection and technical support is awful. They expect me to fix these problems with alarm myself. I am 83 years old and do not have this ability. It has been a nightmare to deal with this company. I want out!
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/23/2024

  We are unable to cancel at this time. We believe what we are offering is fair as the reason the cameras aren't working isn't our fault. The internet service is insufficient. Please ask ********************** to return our calls and we will be happy to discuss this with her.

  Customer Answer

  Date: 02/26/2024

   
  Complaint: 21255966
  
  I am rejecting this response because: *********** is unable to cancel my service? What kind of LIE is that for a response. I have talked with them on the phone and they're nonsense talking in circles how they will lower my bill, when  I just want out! I haven't used the Alder alarm since November of 2023 it is unhooked from my house because it never worked properly. This Alder company is a SCAM. i refuse to pay them anything else for this worthless alarm system. Do not trust Alder for anything. They prey on the elderly and uniformed public on how the system works The salesman took complete advantage of me from the start.. They have Horrible Customer support.  I will gladly ship this junk alarm system back to them. Again i want to cancel all business with Alder Security. Thank you BBB
  
  

  Business Response

  Date: 02/27/2024

  our position remains the same. We are happy to help in any other way but we cannot cancel at this time.

• Initial Complaint

  Date:02/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying for services since 23 April 2001. I had requested cancellation before and was sent a letter at my old address on 12 August 2001 stating that my current balance was $2,225.50 for the initial term of 60 months and that I would be responsible for 90% of the balance for canceling. I had decided to wait until I had the funds to cancel.
  
  I called on 21 January 2024 to cancel my services with the company, at which time they kept making it difficult to honor my request; finally, I was told that I would have to call back the next day to speak to someone who could help me and told them to mark on my account 'DO NOT auto-renew my account for any further services' due to the service didn't work and neither does their devices that they had sent me.
  
  I called the next day and had the same difficulty canceling my account; afterward, I was able to speak to the person who could cancel my account, and they insisted on not assisting me with my cancellation. Eventually, they agreed to assist me with the cancellation process and inquired about my current balance, which I was told my current balance was over $1,300. In addition, the person on the phone told me I would receive a cancellation notice in my email by COB; however, I never received it, and it wasn't in my spam or anywhere else. Recently, I received a voicemail from their technician instead of them canceling my services like I had requested many times before.
  
  Additionally, I believe my total balance should be much lower than what was stated by their employee, and I feel that my account hasn't been properly credited since there have been 29 months that had elapsed since 12 Aug 2001 with a running balance of $2,225.50 at that time. The monthly payment of $48.99 x 29 months = $1,420.71. Then $2,225.50 - $1,420.71 = $804.79.
  
  This business uses unfair and shady tactics to keep its customers locked into a never-ending contract with unreliable equipment.

  Business Response

  Date: 02/06/2024

  We tried calling ****** to discuss this be we were unable to reach him. The 60-month agreement was signed on 4/26/21 and doesn't end until 4/23/26. If Mr. ******** wishes to cancel early he will need to pay 90% of the remaining balance. We have attached a document which lists the information he will need to follow that procedure. This agreement was not renewed and Alder has done nothing wrong.

  Customer Answer

  Date: 02/07/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Alder may proceed to only process a 1 time payment of $1,195.36 to close out my account in full with the card that they have on file.
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:01/31/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  89 year old gentleman Alder original contract signed in May 2016. The Company Alder came back in November 16,2022 and upgraded his system and started another 5 year contract without him fully understanding it would be another ******************** place for $49.99 per month. After 2 hours on phone with Alder trying to get resolve. Alder were no help only offered to drop $5.00 his monthly payment by $5 per month but it would require him signing another 5 year contract with them!

  Business Response

  Date: 02/02/2024

  We called **************** and his daughter in law to discuss this complaint but neither answered. Voicemails were left. Please return our call so we can find a resolution.

  Customer Answer

  Date: 02/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ***********************************************

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a remote home in April of 2020, and since I didn't have a dog, I wanted to get a home security system. Alder seemed to be a good choice, offering a decent price, 24/7 monitoring, and remote help as needed. In-person help was also offered if the remote help didn't correct an issue. I have had repeated problems with this company, in the last 6 months discovering that my home was NOT being monitored as I was told. After 2 months of daily alerts that there was a 'communication failure" with the panel, I found out that this meant that I was not being monitored. In early December, I spoke with a company representative that explained all this to me and assured me that I would not continue being billed monthly until this issue was resolved. I was sent a chip to put into the panel, which was supposed to update the system, but a few days later I began hearing the panel communication failure message again, several times per day. I called Alder back, was told that a tech would be able to visit my home in late January (earliest availability) and that the scheduling ***** would contact me to set up a mutually convenient time. I asked about the possibility of a Saturday appointment and was told, Yes, we can do a Saturday appt. A week ago, I was called by the scheduling **** who wanted to schedule me for a weekday. When I explained my work schedule, and that I'd already been told that they DID do Saturday appointments, he said that he'd call me right back, That still hasn't happened, and Alder is STILL taking at least $45.00 out of my bank account monthly.

  Business Response

  Date: 02/01/2024

  Thank you for bringing this to our attention. The complaint has been reviewed and we will be in touch with you soon to discuss a resolution.

  Customer Answer

  Date: 02/01/2024

   
  Complaint: 21200933
  
  I am rejecting this response because: If I accept the response, the BBB will close the case. So I hope that you ARE investigating and that you WILL be in touch very soon. I did have a missed call that came from **** today, but no message was left. I cannot answer my phone while at work as I drive for a living. As many times that i have called Alder, they should be well aware of my work schedule and that I can only answer my phone between 9 am and 2 pm, Monday through Friday UNLESS it happens to be an early release day for students. There is no reason that a tech from the scheduling department can call me twice within a one hour period, but cannot call me back as promised with my appointment time/date. I was told in December that this would occur in late January and that I'd be called closer in to finalize the time. I'm still waiting for that call and it's now the 1st of February. Please STOP taking money out of my bank account until this is repaired. If you cannot repair this, I want to be refunded the past 3 months at a minimum, and my contract cancelled with no further financial obligation. in addition to being frustrated at paying for a non working device that I purchased to help me feel safe, I am startled sometimes hourly by the panel voice telling me communication failure. This is causing me stress, as I do not like being startled.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/05/2024

  The complaint has been reviewed and a member of our scheduling team will be in touch with you shortly.

  Customer Answer

  Date: 07/10/2024

  After 2 months of waiting for an appointment, I was provided a new 'allegedly' better alarm console. It came with cables to connect to my internet router. I told the technician that my contract with Alder did not mention anything about needing internet in order to work, and he said "Ok, you don't have to use the cables". I asked if the new system needed internet in order to work and he said that it didn't, but that it would improve its performance. The new console did not work at all. I waited 2 days, hoping it would magically start working but it did not. I called the company again, told them that it was not working and when they tried to troubleshoot it over the phone, I was told that it needed to be plugged in to my router in order to work. So I explained everything that had occurred previously and that I just wanted the basic console that I'd initially signed up for, that would work without needing any internet, as my internet is not reliable AND it was not stipulated in my contract that internet was required for their system. it took two months as usual, to get another appointment. The same tech that had replaced my initial unit brought me what looked like my original unit, but he said that it was a newer better unit. When I asked why he hadn't provided me that one two months prior, when I told him I didn't want an internet dependent system he said that the company was going through a transition, as if that made his prior comments acceptable. During the 6 months that my system was not working most of the time, and not at all for 2 months, I was promised a credit for the time that the system was not working, which to date I have not received. Today, I was on hold for 25 out of 35 minutes total call time, only to learn that they would be in touch with me over the next 48 hours to tell me if, when, and how much of a credit I would receive.
  
  Desired Resolution / Outcome
  Desired Resolution:
  Billing Adjustment

  Business Response

  Date: 07/11/2024

  Thank you for bringing this to our attention. A four month credit has been applied to your account.

  Customer Answer

  Date: 07/19/2024

  Alder recently promised me a 4-month credit, telling me over the phone, that my auto deductions from my checking account would stop until December 2024. However, I have received nothing in writing from Alder.
  
  Furthermore, Alder recently sold out to ADT, and told me that my payments would continue to be auto deducted from my checking account with no further action required on my part. So, they had time to assure me that they will continue taking my money, but they didn't have the time to write me to notify me of the 4-month credit. So far, I have received 2 emails notifying me of the transfer to ADT and one US mail letter, but not a single notification of any credit extended.
  
  I have no agreement or contract with ADT, and I have no doubt that they will deny the credit as it was not a guarantee given by ADT.
  
  Sincerely,
  
  *****************************
  Complaint # ********
  
  Although I appreciate that an alleged credit was promised, I would have preferred a check.

  Business Response

  Date: 07/19/2024

  Please reach out to ADT using the information they sent you. They will be able to confirm the credit. The account is no longer owned by Alder so we are very limited in what we are able to do going forward.

• Initial Complaint

  Date:01/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/26/2023, I spoke with a representative of Alder to set up an account for a home ********************** system. He gave me misleading information about my contract. He tried ******* me through the process to get me to sign the contract without fully understanding the contract. I was led to believe that I could cancel my contract at any time without penalty, which is the only reason I signed up for their services. He also indicated that he would discount my bill because they couldn't find my bank information in their system, but I received no proof of this. I received the equipment which doesn't even work well. The door sensors are incompatible with my door frames, and sometimes fall off. My front door alarm is registering that my door is open when it is closed. I'm also unable to log in to their mobile application which indicates that I don't have an account. On 1/25/2024, I called Alder to cancel my account. The first person I spoke to tried to encourage me to keep my account and I declined, so he transferred me to another representative. This representative repeatedly tried pressuring me to keep my account or transfer it to someone else even though I made it very clear multiple times that I wanted to cancel my account. He finally told me I could cancel but I would have to pay off my contract which would be well over $3000. None of this was clearly explained to me when I set up services. I also found out that they have numerous complaints from customers for the deceptive practices. When I said my girlfriend was able to transfer her ADT account to our residence, the representative tried claiming that Alder and ADT would be merging companies, which there is no proof of this. When I looked up information about Alder and ADT, the only information available showed that ADT sued Alder for deceptive business practices and ADT won the $4 million lawsuit. The representative lied to me. I also think that not disclosing these past lawsuits about deceptive practices is deceptive.

  Business Response

  Date: 01/30/2024

  We called to get this resolved and left a voice mail. Please return our call at your earliest convenience.

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grandmother was using ***** services on a house she was renting. She passed away in July and on 8/5 I called to cancel services. I continued to be charged for months despite reporting of her passing and when I submitted the death certificate was told that I wouldn't be refunded for the amount overpaid. These business practices are deplorable and I will be reaching out to my lawyer regarding this matter.

  Business Response

  Date: 01/25/2024

  Please provide your grandmother's account number or the monitoring address so we can locate the account.

• Initial Complaint

  Date:01/22/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ********, *****. A door-to-door salesman came to my home on September 30, 2023 selling home security systems. I was interested as I am a widow and wanted the cameras. The salesman told me about the company, Alder Security, in ****, ****. I specifically asked if their was a contract involved; he said no. He gave me his IPad to sign to give my permission for the equipment to be installed. I could see only the page concerning the equipment. I also signed, on his IPad a one page document, I checked, giving my permission for the monthly payment to be withdrawn from my checking account. I never spoke to anyone else, other than the technician who installed the equipment. My sister was looking for a security system and I told her about Alder Security. She too got this system, also asking the salesman about a contract and being told no. A few weeks later, my sister's system stopped working. She had to try several times to talk with someone and was told it would be February **** before her equipment would be replaced so she requested that the equipment be removed and she would find another security system. She was told she had a 60 month contract and must buy it out to leave. She suggested that I talk to someone and find out about a contract. I was told I had a 60 month contract also and that I had agreed to it per a video recording. I never gave my permission to be recorded. I was also told that I had signed a contract for the 60 months. I never signed any contract, only the two single pages on the saleman's IPad. My son found the *** of Alder, *********************, on LinkedIn and sent him a message explaining the situation. This was on December 7, 2023; he said he would look into it personally and contact him the next day. He also said there is always a recorded phone call explaining the 60 month contract; I never received this call. I can get phone records if needed. I am requesting to be let out of a contract I never signed and was lied to about.

  Business Response

  Date: 01/24/2024

  We have spoken with ******************** regarding this issue. We played back the recording of ** discussing the terms of the contract and her agreement to each. The terms were also clearly explained in the contract that she signed. If there is any part of the service that is not meeting her needs we will be happy to make adjustments, however, we cannot cancel the account at this time.

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 21148645
  
  I am rejecting this response because:

  I was not asked permission to video me; I never spoke to a woman, I only talked to the salesman and the man who installed the equipment. Yet, on the video, I am talking with a woman. So, how did this happen? This video is supposed to be when I was informed of the 60 month contract; if I never talked with a woman, I was obviously never informed. 

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/01/2024

  We have already spoken with ******************** and canceled the account as she requested. The woman was not there in person. It was a survey conducted on the representatives tablet. He handed it to ******************** and her answers were recorded through the tablets camera.

  Customer Answer

  Date: 02/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grandmother canceled her services and sent her equipment back two years ago. They have continued charging her. They resigned her up after her contract ended in November of 2022 and now want her to pay for that contract renewal. She was never sent any information to sign off on the new contract. Her address was current on their file. So she has been paying monthly for a service she never uses.

  Business Response

  Date: 01/18/2024

  Please provide us with your grandmother's account number or the monitoring address so we can help you.

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved in 2020. A technician was unsuccessful with assisting with getting the security system working properly. I've called several times to update the service address and was never successful. We never chose to keep services off. Spoke to a rep who indicates they have no records of contacts for address updates, calls with a techs are not documented with them. A tech would transfer to the serving department, there would be very long wait times and we would be refused an address update.Alder renewed our contract in September of 2021, again we did not ask for services to be shut off or on hold, technicians never were unable to help have the services up and running. It was supposed to be "self install" but we called to get assistance with the installation. I cannot see how nit is the customer fault that no one at the company could successfully walk us through set up or check that our network was online. We have been charged monthly for a service that has not been provided since 2020. Again, not by our choice but by Alder sonce no one cared to get our services turned on. We are now getting charged 2 times a month because we are apparently past due.I asked for cancelation today and was flat out refused because we cannot transfer the service to another party as the house is vacant and we do not own where we are staying now. We were advised we cannot have the over $2000 cancelation fee waived. We cannot afford to continue to pay the fees nor do we have the funds to pay the cancelation fee. I feel that the fee is absolutely outrageous to begin with, but it would be the least Alder could do to waive that fee. I have never been so displeased and appalled by the way a company has treated its customers. This been a truly terrible and frustrating experience. I am asking to have this account completely canceled and any fees be waived. I want all agreements to be null and voided. I do not want any future charges from Alder and need action to be taken as soon as possible.

  Business Response

  Date: 01/18/2024

  We were unable to locate the account using the information provided. Please provide us with the account number or the monitoring address.

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alder Security acted with deceptive Business practices when they approached my mother the day of my fathers funeral saying they were there to install a security system he ordered. She kept this service for the 5 year contract but would get the run around trying to cancel it with being r4ansfered and the call dropping. The system has not worked correctly for a couple of years with no help from Alder. She contacted them on October 13 ****************************************************************** writing to them. They are saying she is at fault for not cancelling the service before it auto renewed and want an exorbitant amount for a cancellation fee. We would like them to honor the cancellation they have made difficult and waive the cancellation fee. I did try and resolve this with an account manager on 1/17/24 but after being on the phone with them for 47 minutes they refuse to cancel the service.

  Business Response

  Date: 01/18/2024

  Thank you for bringing this to our attention. This issue is being reviewed and we will have a solution for you shortly.

  Customer Answer

  Date: 01/19/2024

   
  Complaint: 21159487
  
  I am rejecting this response because: they are offering no resolution. They keep trying to delay a resolution in hopes that you will drop it. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 01/24/2024

  We have reviewed the complaints and we will be calling you shortly to discuss a resolution.

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 21159487
  
  I am rejecting this response because: the business has not offered a resolution at this time. Seems to be another delay tactic
  
  Sincerely,
  
  *******************

  Business Response

  Date: 01/26/2024

  We called yesterday but  we were unable to reach **************. A voicemail was left. Please return our call.

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21159487
  
  I am rejecting this response because while there was a missed call the speaker was talking too low to make anything out. Please call back with a Name and contact number so we can try and resolve this issue. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/01/2024

  We spoke with ************** on the 30th. Thank you.

  Customer Answer

  Date: 02/02/2024

   
  Complaint: 21159487
  
  I am rejecting this response because:while we did talk they did not offer a resolution other than paying 90% of the remaining auto renewed contract that she was not made aware of when they scammed her into the system
  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/07/2024

  The account has been canceled and the balance has been waived.

  Customer Answer

  Date: 02/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************