Complaints

This profile includes complaints for Alder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alder

  450 N 1500 W Orem, UT 84057-2829

• 

  Alder

  2009 Macarthur Dr STE 4 Bldg 8 Alexandria, LA 71301-3774

• 

  Alder

  3135 Millbranch Rd Memphis, TN 38116-1917

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 3 yr agreement June 2020. I had issues with billing in March 2024. I gave them 3 calls to fix problem and they made mistake after mistake. Also I had surgery at this time was in recovery. I called March 29 for the 4th time and decided because of the mistakea I wanted to cancel my service. They offered me 1 free month then 2 to stay I kept denying saying I want to cancel. **************************************************************************************************************** received. It would show NO NEW equipment was ever put on my system and the sent me an electronic contract with an electronic signature and now want almost $400 to cancel. Again I'm disabled and can not afford to pay for something I did not order, receive or use. In fact this "agreement " was not brought up until I refused all the offers if I stayed. I feel i am being scammed by this company I just want to cancel my service as i have lost faith in the integrity of this company. I do not want to do business with them. They also asked me to find someone to take over my services and they qould let me out. But how coyld i try to get my friends scammed. My 3 year contract was up June 2023. I paid every payment on time and was told im a gold customer but i no longer feel they are the company to be in charge ofmy families safety. Please help.

  Business Response

  Date: 04/02/2024

  Thank you for bringing this to our attention. We will be in touch with you soon to discuss a resolution.

  Customer Answer

  Date: 04/03/2024

   
  Complaint: 21505244
  
  I am rejecting this response because: I am no longer using their product or services. I never signed another contract snd my original is over. They called offering me 2 free months and to send me the equipment I did not receive that they are saying I ordered which renewed my contract. They are offering me more free then mysupposrd contract is worth. However I was given a free month 2 weeks ago for ***** while we resolve this but they in fact charged me. My trust is broken withthis company, and I have a new alarm system and are no longer using theirs at all. I do not want offers to stay I want to no longer be involved with this company I feel had scammed me. And again they lied and charged me this month in advance when I amnot using their service at all. Its disconnected.  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/04/2024

  The renewal was signed by ******************** and was confirmed during a recorded phone call as well. We are unable to cancel at this time but we are happy to help in any other way.

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21505244
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 04/05/2024

  I never signed another contract, never received new equipment and never installed new equipment on my service. I paid over 3 years on my 3 year contract and want to cancel my service as ishpuld not be under contract anymore. The company made 3 mistakes in 2 weeks with billing and when I decided to cancel they produced this fraudulent "new" contract. For equipment I never received and never installed. I was also lied to as I was given a free month (April) for all the trouble I had trying to make payment in March. However that was a lie and I was charged.  So how am I to believe further promises of free months. I just want yo cancel my service. My 3 year contract has been paid on time for around 41 months with no late payments except March inwhich Alders mistakes  caused me to want to leave. I no longer use their service, I have a new company installed in my home. I have all the original equipment that I received from Alder and they can have it back. At this point the lies and deceit on this companies behalf makes it impossible for me to use them as a security company with access to my home  and personal info. 

  Business Response

  Date: 04/09/2024

  We have sent ******************** a copy of the renewal call and asked that she review it.

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 21505244
  
  I am rejecting this response because:
  I do not believe that was me and definitely not from this date. And even  if I did agree,  which I did not, on the basis that I received new sensors that were never received and were never installed on my system. So if that was the case the fact that I never received the equipment or installed it should void any claim they have. I'm disabled and never called to change my sservice.i have found nothing but people experiencing the same kinda problem with Alder or just bad experiences....and they are the only company I have problems with. I have good credit but I am risking it because that's how bad I don't want to do business with this company.  They are a scam. 

  Sincerely,
  
  *****************************

  Business Response

  Date: 04/11/2024

  The sensors were shipped on January 5th, 2022. Again, the renewal is well documented and we cannot cancel at this time. If there is any aspect of the service that you need assistance with please let us know.

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21505244
  
  I am rejecting this response because:
  Again the sensors were not received nor installed on my system. Please show me where new sensors were ever installed on my service. I did not ok extending my agreement but if you are choosing that argument then how is the agreement valid when I never received nor used the equipment in question.  Receiving and using an item that extends a contract would be necessary for that contract to be valid, unless it's a scam to keep someone in a contract who doesn't want to be in one. 
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 04/11/2024

  No I have never had a real copy of the agreement.  The agreement I signed with Alder was in June *************************************************** but I don't remember. The agreement I'm disputing, I knew nothing about...I never received the merchandise nor a copy of the agreement,  as I have stated I didn't know about it. And I never received nor used any additional/new sensors on my system. 

  Business Response

  Date: 04/12/2024

  Again, the agreement in dispute is verified in the recording we sent you. Please listen to the call.

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 21505244
  
  I am rejecting this response because:
  This is not getting anywhere. I DID NOT agree to renew my contract EVER. and I did not receive nor use the product they are claiming I ordered that renewed my contract. This in it self should make this void. They would rather make an enemy than make a deal or let an A+ customer out of a 6 to 7 month contract extension they are disputing. All this tells me the reviews they have about being a scam is true. I have removed the system from my house they are welcome to it back. I will warn EVERYONE about dealing with Alder, especially disabled people like myself who cannot fight big companies. This is a very bad look.

  I wasn't sure if the BBB could help, but thank you for listening.  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother can no longer manage her business affairs and we, her children, have discovered that she has been paying $55 a month for 7 years for a security system from Alder Security that we can't locate in her home. She explained to me that she has tried numerous times to cancel the security, but is told she has to have another person buy it out. I thought she was mixing up her information, as happens often these days. Because I have POA I called this company showing up on her bank statement. Turns out she was RIGHT! They are claiming that her original paperwork has a clause that automatically renews every 5 years without any documentation being signed to renew. The automatic renewal also comes with a price increase, that doesn't need to be approved by the customer. Even if my mother moves, she would still be responsible to make the payments if the new owner doesn't want to transfer service into their name! They are also telling me that I will need to buy out the remaining 90% of this eternal contract. My mother was elderly when she signed the contract, has no idea where her paperwork is, is on a fixed income of social security and doesn't even know where the equipment is located. I am still waiting a call back from a supervisor, but have been advised by the *** that the supervisor will tell me the same thing and that there is no way to request a notice of cancellation unless I pay up front or transfer the service to another person.

  Business Response

  Date: 04/02/2024

  This account was paid off and canceled on March 29th. Please let us know if you need anything else.

  Customer Answer

  Date: 04/02/2024

   
  Better Business Bureau:
  
  I ended up just buying out the remainder of the contract at a cost of several thousand dollars so that my mother wouldn't have to deal with this any longer.  They were obviously not monitoring the system or they would have noticed that it had not been connected in several years.  I was finally able to obtain a copy of the contract that my mother signed (looked like a signature on some sort of ipad) and there was indeed a clause that said it auto renews for a period of 60 months with no written notice.  I consider myself pretty business savvy and I struggled to get through all of the hoops to get this account cancelled, I can't imagine being an elderly person trying to navigate this.  In reference to complaint ID ********, this claim can be filed as closed.

  
  Sincerely,
  
  Irish West

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by alder after buying a new house in 2021. I agreed to their service, and was mislead from the beginning. First, I wasn't told that it would be up to me to install the system until after agreeing to use this system. Feel mislead. Then when the box of equipment arrived it was obviously rather low grade equipment.
  I never installed the equipment, never used their website or services, and in general didn't have much contact with alder, except the occasional phone call asking why I wasn't using their services as far as they could tell, and would tell them I'm not happy and would just wait out the contract and not renew.
  The last conversation was with a woman in October of 2023. I do not have her name. She was calling to see if I wanted to renew the contract. I told her absolutely not. She then stated I could pay off the remaining 5 months right now if I liked, or just pay until February 2024 and it would end.
  I was never told there would be a form that needed to be submitted, or any additional steps to be taken. When we ended the call I was under the impression that we had ended our business relationship without renewing.
  On March 19 2024 there was the recurring charge of $44.99 from Alder.
  I contacted Alder around 4:45 pm mountain time on March 22 2024 and was told that my contract was automatically renewed until 2027 and it would cost me $1,350 to get out from under the contract.
  I feel defrauded by this tactic and was really lead to believe in the October phone call that we were ending our contract with each other.
  Any help in resolving this is greatly appreciated

  Business Response

  Date: 03/28/2024

  Thank you for bringing this to our attention. We will be in touch with you soon to discuss a resolution.

• Initial Complaint

  Date:03/20/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alder Security has lied to me in order to attempt to trap me into a 5 year contract against my knowledge. I was informed on a call during 2022 (8-10 months prior to my original 5 year contract running out) that my contract could NOT be auto renewed for 5 years in my state, it would simply rollover month to month and I could cancel at any time. I will not be paying for this service for 5 years. I will not be paying the 90% of the auto renewed policy. I don't know why this company would want to operate so dishonestly in order to obtain business. Feel free to report it against my credit, Alder is a garbage company. WARNING TO ANYONE READING THIS; AVOID THIS COMPANY LIKE THE PLAGUE. THEIR WHOLE SCHEME IS TO TRAP YOU INTO LONG TERM CONTRACTS WITH FINE PRINT.

  Business Response

  Date: 03/22/2024

  Thank you for bringing this to our attention. We will be in touch with you soon to discuss a resolution.

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21453693
  
  I am rejecting this response because: The 7 days to address this response is nearly up, and the company has yet to make contact with me. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/27/2024

  We have spoken directly with **** and came to an agreement. Thank you.

  Customer Answer

  Date: 03/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have agreed to the compromise they proposed. With the help of the BBB I was able to get in touch with the first and only competent person I've spoken with at Alder Security and we came to a new agreement. Thank you Mr. ************************* for being a voice of reason in this otherwise ridiculous situation. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We agreed to five years of service at ***** a month the five year contract ended in November of 2023 My mother who signed the contract is 88 years old and has memory loss and doesnt speak English well didnt know how to cancel .She has never used the alarm system doesnt know how to work it and it has been disconnected for months .We called the company in December requesting to disconnect to no avail we put a stop payment but they insist on taking my senile mothers as benefits for something she has no need for.

  Business Response

  Date: 03/15/2024

  There is no information provided about your mothers account. Please send us the account number or monitoring address so we can locate the account.

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had issues with alder from the very beginning of my use of their system. I have continuously had issues receiving customer service and proper follow-through on my complaints. I changed addresses and called customer service to notify them. They did not change the address. Ive called several times having issues logging in and been notified that they have the wrong email address on file (they do not- I have always received system notifications to my correct email). I have never once been able to access my contract from the website because the link is always broken, and when I have brought this to their attention they do not offer a solution or fix it. Most recently, I have been upgraded to their platinum membership without my knowledge or consent. This does not constitute as a change to the monthly monitoring fee, but an entire change in my membership status. I have still not been sent this notice, as they (surprise!) sent it to the wrong email that they have on file. I have not been sent it at my requests. For all I know, the change in membership must constitute a separate contract because I originally signed up for a standard membership. I did not sign this separate contract. Every time I have called customer service about this I am 1) sent to the account manager and promised an email to arrange a scheduled time to discuss (never once sent) 2) ignored and given a relentless speech about the benefits of my platinum membership (that I never signed up for) and 3) put on hold and never gotten back to (currently Im at the 54 minute **** of being on hold. My camera doesnt work and I cant even get technical support. So currently Im paying my original rate plus five extra dollars that I did not agree to be charged for an improved membership that I cant even use because none of my equipment works and even if it did, it is still registered to the wrong address because they wont change it. Absolutely awful. Wouldnt even recommend this to someone I hate.

  Business Response

  Date: 03/15/2024

  The allegations are being reviewed and we will be in touch with you soon to discuss a resolution.

• Initial Complaint

  Date:03/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service of 1 alarm panel and 4 cameras (alarm panel and cameras dont work together, both are on different apps working independently) but alder was the one who installed both, I pay $80 each month for the last 3 years. My problem started since September 2023 when my 4 cameras stopped working (screen went totally black) so I called them right away, they told me they are going to sent a technician but they kept on reschedule the same day of service, I did still paying even without the cameras until December 2023 when I decided either they come and fix the cameras or I'm done with them. And on December 2023 I requested my bank to put a stop to the payments. Then the company (alder) sent a technician at the end of december 2023 the cameras worked fine for 24 hours then again they stopped working. Since January until now they keep on canceling the appointments to get the cameras fix, again they keep on canceling the same day of the service. Now I want to cancel my contract which is almost finish it too and they not let me cancel the contract, keep on the phone for hours and they hang up on me. The only thing I want from them is to get my contract cancel without any type of fee because I wasn't receiving the service I was paying for.

  Business Response

  Date: 03/15/2024

  Thank you for bringing this to our attention. We will be in touch with you soon to discuss a resolution.

  Customer Answer

  Date: 03/19/2024

  I am rejecting this response because: I'm only get contacted to pay for all the time that my cameras weren't working(even when I was still paying while cameras didnt work)day by day I get calls from different agents from this company asking when I'm going to pay and each time I need to explain the situation again and again, I already requested the cancelation of my contract which is almost finished, I don't want that my contract be auto renewed, I also requested you guys by phone (March 12) to send me the contract I signed with you by email or mail to see the cancelation policy or fees and I still get nothing more than you guys calling me to pay. Even today (march 18) after you guys replied this case I got a phone call from you wanting me to pay instead of sending my contract or canceling the contract right away. I want my contract to be canceled and I don't want that you guys keep on contacting me.

  Business Response

  Date: 03/20/2024

  I called Ms. ****** directly to discuss her issues. A voicemail was left with my direct number. Please have her call me back so we can discuss a resolution.

  Customer Answer

  Date: 03/25/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I keep on waiting for them to send someone to fix my cameras. 
  
  
  
  Sincerely,
  
  
  
  ********* ******

  Customer Answer

  Date: 03/30/2024

  I already talked on the phone with you guys, we agreed that I will give you a last chance to fix my cameras but It's been 10 days since that happened, it's the end of the month so I'm don't want to deal with this anymore, you also mentioned that we will talk about the cancelation of the contract if you don't get a technician to fix the cameras. So now I want the cancelation right away because another month is passing by and nothing is fixed. 

  Business Response

  Date: 04/02/2024

  We have attached a pre-paid shipping label for the equipment. Please contact us about a week after it has been shipped back so we can verify the return and cancel the account.

  Customer Answer

  Date: 04/03/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I want my contract to be canceled. That's it. 
  
  
  
  Sincerely,
  
  
  
  ********* ******

• Initial Complaint

  Date:03/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I renewed my contract with Alder on 1/4/2024. The security system was of line and malfunctioning after the previous contract ended. They scheduled a tech to come out to my house for the first time on 1/18/2024 for 12:30, I explained that I work until 5:00 pm and they said they would try and schedule him after 5;00 pm. They changed to 2:00 pm which I explained again the time I arrive home from work, so they rescheduled for 5:15 and was sent many reminders and then the tech sends a text and email on his way. we waited until 6:30 and he no showed. We rescheduled for the for the next available time which was 2/29/2024 at 12:30 over a month later. I called to advise them the time I get home and they said that was the only time they had. Next we get an email and scheduled for 2/14/2024 at 3:00 pm. I called once again and they changed it to 5:15 pm. The tech called my wife at 6:30 and told her he would be 2 hours because he was in California (Palm Springs). My wife said that was to late so the tech said he would call his boss and call her back. He never called and we have not been contacted by the company. I called them today to cancel the contract. They told me I must honor the contract and pay the cancelation fee. I stated that they have not honored the contract by repairing the system as explained to me when I signed up again. I have bought another system because they did not honor the contract and I needed a security system for my home.

  Business Response

  Date: 03/14/2024

  Thank you for bringing this to our attention. We are reviewing the account and we will be in contact with you soon to discuss a resolution.

  Customer Answer

  Date: 03/14/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The business has had multiple times to correct the situation prior to my complaint filed with the BBB. I do not believe they will follow through and continue that I am obligated to pay early cancelation fine. I also have filed a complaint with The Board of Technical Registration which regulates security companies in Arizona. I would also like the tech's certification number to see if he is registered in the State of Arizona.
  
  
  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 03/15/2024

  Thank you for your patience. We will be in touch with you shortly.

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We switched over to Alder around April 2022 because we were told that we would receive a better deal through them and they would pay our cancellation fee with Vivint. It has been an ongoing situation for a while now where we keep going in circles about this refund check we never received. The vivint bill ended up in collections and we plan on turning this into a legal matter because the reps and anyone that we have dealt with or spoke with from Alder are all a complete joke. We want nothing to do with this company, they can cancel their services and come pick up their s***

  Business Response

  Date: 03/14/2024

  We were unable to locate the account using the information listed in the complaint. Please provide us with your monitoring address or account number.

  Customer Answer

  Date: 03/14/2024

   
  Complaint: 21418041
  
  The service address is *********************************************** under my spouse's name *******************************
  
  Sincerely,
  
  **********************

  Business Response

  Date: 03/15/2024

  Thank you for providing this information. We will be in touch with you soon to discuss a resolution.

  Customer Answer

  Date: 03/26/2024

  You stated that someone will be in touch with us soon to discuss a resolution to our issue on 3/15/24 yet a week later we barely received an email from ****** asking if we ever received a check to pay out the previous alarm company.  If we received that check when we were told we would in the beginning there would have not been a complaint filed.  I don't know how many times we have to keep repeating the same thing over and over to multiple people with no resolution to the problem.

  
  

  Thanks,

  
  

  **********************

  Business Response

  Date: 03/29/2024

  We have been in communication with ********. A check is being sent to payoff the previous company and our technical support department is getting in touch with him to resolve any system issues.

  Customer Answer

  Date: 03/29/2024

   
  Complaint: 21418041
  
  I am rejecting this response because:

  I will mark this complaint resolved once we actually receive the check.  We have been told multiple times before that a check was being sent.

  
  Sincerely,
  
  **********************

  Business Response

  Date: 04/03/2024

  The check was mailed on March 29th. Please let us know if you do not receive it.

  Business Response

  Date: 04/03/2024

  The check was mailed on March 29th. Please let us know if you do not receive it.

  Business Response

  Date: 04/03/2024

  The check was mailed on March 29th. Please let us know if you do not receive it.

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 21418041
  
  I am rejecting this response because:

  We did receive the check but no one has reached out in regard to the other complaint about our doorbell camera.

  
  Sincerely,
  
  **********************

  Business Response

  Date: 04/10/2024

  I had our technical support team call a little while back and they said they left a voicemail and were waiting to hear back. I just asked them to try you again.

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company wil not cancel my contract Ive reached out for years and they keep saying it gas auto renewed even when I have asked them to cancel it several times . My service has not properly worked in over 3 years I believe this is the 7th or 8th year this company has taken advantage to me. I dont want the service I want to cancel but they refuse to cancel my service like Im the only customer they have .

  Business Response

  Date: 03/12/2024

  Thank you for bringing this to our attention. We will be in touch with you soon to discuss a resolution.