Reviews
This profile includes reviews for America First Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 58 Customer Reviews
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Review fromMohammad M
Date: 08/13/2024
1 starBeware if you want your credit to be impacted negatively. Absolutely no communication will be sent to you, that your auto payment is no longer covering the minimum. I usually plan to pay a little more than the minimum but sometimes, I rely on the auto payment to cover whats due. Found out once they hit my credit for a 30 day late charge, that I didnt pay 40 dollars. Tried to dispute with them literally the day of, that theyre system if flawed, and if Im late they should notify me promptly, by mail, a call, anything that their system doesnt pull out amount due.
America First Credit Union
Date: 09/04/2024
Thank you so much for your feedback regarding your experience with America First Credit Union. We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint. If you need anything else, you are welcome to reach out directly.Review fromdebby W
Date: 08/03/2024
1 starAFCU is OFF the Charts . . . Not What You THINK!During my limited new customer/depositor interface was not impressed. ****** cautious on FRAUD to the point of adnauseam! They ask tons of questions every time you reach out to them, delay your deposits with 30 day holds, keep you on the phone for hours. Talked to a person called ******, who would never give me his last name, phone, or email contact info so we could communicate on my transaction. He told me no worries as I am the only ****** here! Well, when I called and told others in their *********** what ****** said, they laughed as we have over a hundred PARKERS! ****** also told me that he would open my new savings account upon receipt of my Cashier's Check which I promptly obtained and mailed overnight, That he'd call the issuing bank and get a verbal clearing to expedite the process, enabling him to open a CD Account once he received the check, he never did. More Calls, More Delays, More Questions, Locked out of my new account online, and the list goes on. I don't think this credit union is named correctly, America First CU is a joke, it should be America's LAST Credit Union! Last in the sense it would be your last and final choice if you were hard up to conduct business with them. Recommend taking your hard earned money elsewhere, you'll be glad you did. Now, I have to wait 30 DAYS to close my account and get my funds back, losing interest and time on a six-figure deposit, that's right a six-figure deposit, and I even have to pay to wire the deposited funds back to me! It takes most bank 10 days to clear a cashier's check, if not sooner, so why do they need 30 days. I'll tell you why, so they can increase their balance sheet numbers and earn money on my money, a TOTAL SCAM. Totally a waste of time and a loss of money, unbelievable! Trust Me, go elsewhere, you won't regret it!America First Credit Union
Date: 09/12/2024
Thank you so much for your feedback regarding your experience with America First Credit Union. We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint. If you need anything else, you are welcome to reach out directly.Review fromJackie M
Date: 07/11/2024
1 starBeware getting a vehicle loan with this company. We bought a truck through them in 2021. We paid the truck within a year of purchase and the company refuses to send us the Vehicle Title. We have since moved out of state and we need to register our vehicle with the new state and they won't because AFCU won't give us our Vehicle Title. We have been fighting with them for years. We finally had someone from AFCU (in 2024) say they'd send the title and instead they sent a lien release for the vehicle, which does us NO good because the *** in ************** said they can't accept that. They need the actual title. We called AFCU again telling them that and they basically said it wasn't their problem. Long story short, if you borrow from AFCU for your vehicle they won't send you your vehicle title. They don't care that you paid off your loan and they OWE IT TO YOU. They don't care how long you have been a customer. They don't care that you moved out of state. They don't care. Is this even legal for a company to do this?America First Credit Union
Date: 07/26/2024
Thank you so much for your feedback regarding your experience with America First Credit Union. We sincerely appreciate your feedback as we look for opportunities to improve. America First believes that *************************** is the spouse of our member, ***************************** and because of our commitment to privacy regarding ******** loan information, we have contacted ******* personally regarding the resolution of this complaint. If you need anything else, you are welcome to reach out directly.Review fromRi E
Date: 07/05/2024
1 starApplied for a CD with America First, and they ran a credit check without making it clear there would be one. With a CD, you're providing them the privilege of using your money, not the other way around; there should be no credit check. Most places don't require credit checks for CDsthey hide credit checks intentionally. When I called to tell them I was upset over the credit check and wanted to cancel my application, they said they would suppress the credit check, but they never did. So now I'm left without a CD and a credit check on my record, unfairly damaging my credit for the next 2 years.Do not bank with America First.America First Credit Union
Date: 07/23/2024
Thank you so much for your feedback regarding your experience with America First Credit Union. We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint. If you need anything else, you are welcome to reach out directly.Review fromPaula C
Date: 07/02/2024
1 starI have an auto loan with this credit union. I decided to payoff the loan. I scheduled 3 large payments from my bank over a 3 day period. For no reason they cancelled 2 of them without notifying me. When I contacted them they denied cancelling them despite my looking right at the cancellation listed on my account summary. I asked for my payoff amount if electronically funds sent today and was told they could not give it to me because it accrued daily interest and they didnt know when it would clear. I said every other bank will give a payoff amount and a pay by date. Nope! not them. So I was left guessing the payoff when I sent the wire transfer today. What financial institution cannot manage to give you a payoff amount? And why could they not give me a reason my scheduled installments were cancelled? And why did they cancel them and not notify me? And from other reviews it appears they dont send the title after payoff. Worst experience ever.America First Credit Union
Date: 07/15/2024
Thank you so much for your feedback regarding your experience with America First Credit Union. We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint. Based upon our conversation, we believe this complaint is resolved. If you need anything else, you are welcome to reach out directly.Review fromTyson N
Date: 06/26/2024
1 starI had been a customer for ever 10 years with *****************************************. I got scammed out of thousands of dollars in a week I noticed in my online banking. I called in complained they were gonna put a stop on the card to stop it. When there was still money there they continued to let them take my money for days. I have a debit card with them since start and put a limit of no more than 25$ it would let not let me go over for safety. I talked to several people they said it would be good. But they let them keep taking my money until I was in the hole for hundreds more than just my savings drained to pay the card im between jobs needed the money but now I cannot pay bills gonna lose my phone my insurance probably my car cannot buy food which would be fine i could pay for it if I had the money i earned and worked hard for. shouldn't have happened even if it was me making charges which I wasn't I asked they explained that it never would. Turns out that was lie. There advice was to switch accounts get a new card but the money they let them take means the new account would be same in the red not even gonna honor the 25$ limit. Avoid the credit union they make promises about protecting you but they will not. they let 139 ***** charges through r ***** charges and 9 ****** charges through. And told me talk to the merchant who scammed me. Of course the scammers aren't giving up a ***** of they stole. Do not put your valuable savings in that bank 1 scam they won't help and your money goes bye bye.America First Credit Union
Date: 07/12/2024
Thank you so much for your feedback regarding your experience with America First Credit Union. We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution of this complaint. If you need anything else, you are welcome to reach out directly.Review fromLonnell G.
Date: 06/24/2024
1 starAmerica First is not user friendly, I was disrespected on June 21, 2024. They would not work with me.America First Credit Union
Date: 07/12/2024
We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your information, we have contacted you personally regarding the resolution of this complaint. Unfortunately, we have attempted to reach you to further discuss your BBB complaint, and was unable to speak to you. We look forward to hearing from you soon.Review fromMatt D
Date: 06/22/2024
1 starIt took so long to get my login that I was not able to make my first payment on time. The website is horrible and external bank transfers are very difficult. I paid the loan off and 12 months later it started withdrawing from my account into a loan that had been closed due to being paid off for a year. This bank is a scam.America First Credit Union
Date: 07/10/2024
We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your information, we have contacted you personally regarding the resolution of this complaint. Unfortunately, we have attempted to reach you to further discuss your BBB complaint, and have not yet heard back from you. We look forward to hearing from you soon.Review fromShane R
Date: 06/21/2024
1 starI don't think I've ever had such a terrible experience with a small credit union before. And I cannot recommend, under any circumstance that anyone ever take out an Auto loan. They simply refuse to give you the title to the vehicle after it's paid off and sold. It has been four months since I sold a vehicle, and had it paid off, and they still have not turned over the title. I'm someone who never leaves negative reviews, just not leave any, but these folks are morons. And no one should do business with them.America First Credit Union
Date: 07/10/2024
We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your information, we have contacted you personally regarding the resolution of this complaint. Unfortunately, we have attempted to reach you multiple times to further discuss your BBB complaint, and have not yet heard back from you. We look forward to hearing from you soon.Review fromCaryn A
Date: 06/12/2024
1 starI cannot believe the level of difficulty everything has been since my auto loan was sent here. 1. It took over a month to get my required PIN to login to OLB and set up a payment. My loan was due within a few days of finally getting in. The information I received over the phone about easily connecting my FI for payment was false and it took another week to make a payment. 2. The *** process through OLB takes 4 business days to post which is double industry standard. Also had a difficult time finding how to cancel the *** later on and couldnt do it in the app, had to use a computer even though setup was through the app. 3. I decided to refinance for a lower rate. Tried to get a payoff statement. It was sent secure but the code needed expired within 30 minutes and took 45 to get. Finally got one faxed to me instead. Account number was truncated which is no help when mailing a payoff. 4. Called to put an authorization on my account for the new FI to collect the payoff and account number. After getting through their horrible call system, took 15 minutes to get through their insanely tedious verification and confirmed the authorization was good and was told yes. Big Surpise, they still would not confirm the information for the new FI and also will not do a conference call for me to authorize on the spot. And today their website and phone system are down so I cant get anything done. Nothing I have been told by them has been true. Nothing I have done is easy or convenient. I cannot wait to be finished with them and will never go back.America First Credit Union
Date: 07/01/2024
Thank you so much for your feedback regarding your experience with America First Credit Union. We sincerely appreciate your feedback as we look for opportunities to improve. Because of our commitment to privacy regarding your account information, we have contacted you personally regarding the resolution. Based upon our conversation, we believe this complaint is resolved. If you need anything else, you are welcome to reach out directly.
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