Complaints

This profile includes complaints for Bonneville Billing And Collections, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bonneville Billing And Collections, Inc.

  6026 Fashion Point Dr Ogden, UT 84403

• 

  Bonneville Billing And Collections, Inc.

  8752 W Overland Rd Ste 103 Boise, ID 83709-1604

• 

  Bonneville Billing And Collections, Inc.

  PO Box 821449 Vancouver, WA 98682-0033

• 

  Bonneville Billing And Collections, Inc.

  12013 NE 99th St Ste 1690 Vancouver, WA 98682-2324

• 

  Bonneville Billing And Collections, Inc.

  PO Box 150621 Ogden, UT 84415-0621

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 7, 2024 I was seen at Primary Healthcare on Chinden and Linder. After that date, I received mail requesting payment. I responded by mailing back a form with my insurance number. I have not changed insurance companies, but another Doctor’s office kindly informed me that my insurance company changes the member ID. I sent the corrected information to Primary Health. In the following months, Primary Health failed to submit a claim, but did forward my bill to Bonneville Collections for nonpayment.
  
  Then, I spoke with Bonneville Collections and provided their employee with my insurance information. She stated she would send it back to Primary Health to submit to my insurance. On December 5th, I answered a phone call from Bonneville Collections. I have multiple medical bills for my family of 4. I was attempting to gather the information about which bill the call was regarding. The employee who answered the phone was hostile to me. I attempted to explain, but she started telling me that I was not answering calls, emails, etc. I hung up. She was lying to me. I have spoken to this company. I confirmed tonight that Primary Health has never submitted this claim. I’ve spoken with my insurance company, Bonneville Collections, and Primary Health. I am awaiting calls from the latter two. Yes, I have medical bills that I cannot pay. I cannot afford to pay extra because these companies can’t get their own stuff straight.

  Business Response

  Date: 12/06/2024

  As a collection agency, we work on behalf of creditors to resolve balances, but payment responsibility ultimately rests with the patient or guardian, even when insurance billing is offered as a courtesy.
  Our records show that we spoke with you about this account, and you indicated you would contact your insurance directly. When we followed up, you mentioned having multiple bills and ended the call.
  We’re happy to assist in resolving this matter and encourage you to continue working with your insurance provider. In the meantime, we’re available to discuss flexible payment terms.

  Customer Answer

  Date: 12/08/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: if I pay this money none of it goes towards my medical deductible. Primary Health never submitted this claim to my insurance. Yes, I absolutely hung up on Thursday evening. I was at work, and I was attempting to get specific infomation on which medical bill this was regarding. Your employee became aggravated that I was requesting details. She launched into a rant about how I don’t answer my phone, email, letters, etc. I have multiple bills out in collections. I don’t carry around these documents all the time. I left work shortly after that and went home. I checked my medical insurance claims website to verify that Primary Health didn’t submit a claim for February 7, 2024. In fact there were other claims submitted during the year by Primary Health, but this particular claim was not. 
  

  It’s odd that you tell me you have nothing to do with Primary Health in this situation, because I have spoken to you previously regarding this bill. Previously, I spoke with a better customer service representative from Bonneville Collections who listened and took down my insurance information. She stated that she would try to resolve this by speaking with Primary Health. On Thursday, that’s what I was trying to ascertain from the other employee. Once she gave me information and I realized it was this particular claim, I tried to ask if Primary Health had submitted it. I didn’t ever have a chance to explain, and I wonder why she appeared to have no notes about my previous conversation. My insurance provider ended up being able to hopefully rectify this situation. I called back twice but you didn’t answer the phone. I left 2 messages requesting a manager call me back so I could explain what I found out. Apparently you don’t care. I spoke with Primary Health and Regence insurance company. I did not hear anything back on Friday. No one from Bonneville Collections Customer service has called me. Regence took the information I provided and said they will call Primary Health directly. 
  

  Please tell your collections agent not to yell at people who answer their phone. No amount of her yelling is going to produce money to pay you. It only sends blood pressure and heart rate through the roof. That leads people to have to go back to the hospital and end up with more medical bills. I guess that’s your business model.
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:11/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Bonneville Collections. I do not have a contract with Bonneville Collections. They did not provide me with the original contract as requested.

  Business Response

  Date: 12/02/2024

  We appreciate the opportunity to respond to this complaint. Upon review, we are unable to identify the specific account being disputed, as we have identified more than one account that may pertain to the complainant. We kindly request that the complainant provide additional information to help us confirm the disputed account.
  
  It is important to note that our records do not reflect any request for debt validation from the complainant. Additionally, as a third-party debt collector, Bonneville Collections does not hold direct contracts with consumers. Instead, we act on behalf of the original creditor who holds the contractual agreement with the complainant.
  
  Based on the language of this complaint, it appears to align with a credit repair matter, which is beyond the scope of the Better Business Bureau's purview.

• Initial Complaint

  Date:11/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Bonneville Collections. I do not have a contract with Bonneville Collections, they did not provide me with the original contract as requested.

  Business Response

  Date: 11/21/2024

  As an agency acting on behalf of *************************, we do not directly hold contracts with consumers. Furthermore, there is no record of the complainant requesting validation from us. For any further inquiries, we kindly request that the consumer/complainant directly contact us. The Better Business Bureau is not the appropriate venue for credit repair matters.
  

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 22579836
  
  I am rejecting this response because:

  Bonneville Collections is a third party debt collector. I never received a bill from *** and they sent it to collections without letting me know I have an outstanding balance. So if I do not have a contract with Bonneville saying I will pay the debt collector please remove it off of my credit. 
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 11/22/2024

  In my last message I said I never received a bill from *** and they sold it to collections without letting me know I have an outstanding balance. So why would I have contacted *** if I didnt know I have a balance? If I had an outstanding balance I should have received a bill and been notified instead of seeing it in my collections without any clarification. 

  Business Response

  Date: 11/22/2024

  The additional information provided does not further clarify the initial complaint. The debt was assigned to us on 9/15/23. Since then, we have made many attempts to contact ***** ******, but this complaint has been the only response.
  

• Initial Complaint

  Date:11/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *************. I do not have a contract with BONNEVILLE COLLECTIONS. They did not provide me with the original contract as i requested

  Business Response

  Date: 11/13/2024

  As an agency acting on behalf of *************, we do not directly hold contracts with consumers. Furthermore, there is no record of the complainant requesting validation from us. For any further inquiries, we kindly request that the consumer/complainant directly contact us. The Better Business Bureau is not the appropriate venue for credit repair matters.

• Initial Complaint

  Date:10/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent a collection notice for $60 February 4th 2024 reference Number ******** which I disputed because company they are trying to collect for (Fybercom) fraudulently imposed my signature into a contract I did not sign and was never given a copy of until I tried to end my service with them. Now today I received another attempt by bonneville to collect on thier behalf for ****** reference ********. Not sure how I would owe an ISP that much money, when Ive never been sent a bill for that about or been contacted by company Bonneville is attempting for.

  Business Response

  Date: 10/23/2024

  Thank you for bringing this matter to our attention. We have carefully reviewed the accounts referenced in the complaint.
  
  The account referenced as ******** was assigned to us on January 24, 2024, and pertains to charges related to hardware removal fees for canceled services. After contacting our client, we confirmed that the equipment retrieval and late fees had been applied to both this account and a subsequent account. We have since canceled this account and returned it to our client.
  
  The second account referenced as ******** was assigned to us on October 7, 2024, and includes the following charges:
  
  $68.99 for service on February 11, 2023
  $68.99 for service on March 11, 2023
  $50.00 for equipment retrieval on July 17, 2023
  $250.00 for an early termination fee on July 17, 2023
  $10.00 for a late fee on July 27, 2023
  Total: $447.98
  While the consumer disputes the charges, on March 4, 2024, we received a letter from the consumer in which they refused to pay but acknowledged receiving services for which these charges were imposed. The complaint further indicates that the consumer did, in fact, have services provided by our client.
  
  We appreciate the opportunity to clarify this situation and have worked to ensure that only valid charges remain for collection. If the consumer has any additional questions or concerns, we encourage them to contact us or our client directly for further resolution.

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to urgently address the inaccuracies on my credit report that have resulted from the unauthorized sharing of my personal information with credit bureaus. This situation has caused me considerable financial and emotional *********** specified in 15 USC 1681 Section 602, I have a right to financial privacy and expect my information to be treated with strict confidentiality.Moreover, according to 15 USC 1681 Section 604(a)(2), a consumer reporting agency is not permitted to disclose account information without my explicit consent, which I have not provided.The discrepancies linked to BONN COLL have adversely affected my financial stability, and I am requesting immediate correction of these errors.Additionally, I remind you of 15 USC 1666(b), which prohibits creditors from marking credit card payments as late under specific conditions.For your reference, my account details are as follows: Account Number: 1041****I request a detailed review of my account and immediate correction of these inaccuracies to ensure compliance with federal laws.If this matter is not addressed promptly, I may be forced to pursue legal action. I appreciate your urgent attention to resolving this issue.Sincerely,********* ****

  Business Response

  Date: 10/22/2024

  The account in question is a valid collection account assigned to us by Rocky Mountain Power. As part of our obligations under the Fair Credit Reporting Act (FCRA), we are required to accurately report collection accounts to credit bureaus. In this case, the account has been reported properly as a collection for the outstanding debt owed to Rocky Mountain Power.
  
  In regard to the concern about the unauthorized sharing of personal information, please note that under 15 USC 1681 Section 604, debt collection agencies are legally permitted to report unpaid debts to credit bureaus without requiring explicit consent. Additionally, the statute referenced under 15 USC 1666(b) applies specifically to disputes involving credit card billing errors, which is not relevant to this collection matter.
  
  After conducting a thorough review, we can confirm that all information reported to the credit bureaus is accurate. Our records also show that in our previous contact, you declined to pay the debt, and as a result, no further communication was initiated from our side.
  
  We are committed to adhering to all federal regulations and maintaining accuracy in our reporting. If you have additional concerns or believe there are specific inaccuracies, please provide further details, and we will gladly investigate.

• Initial Complaint

  Date:09/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with PARK CITY FIRE DISTRICT, I do not have a contract with BONNEVILLE COLLECTIONS, they did not provide me with the original contract as I requested.

  Business Response

  Date: 09/25/2024

  We are unable to process this complaint due to insufficient information provided by the complainant. Please request the complainant to supply their account number, date of birth, and previous address history so we can verify their identity and address the complaint accurately.

• Initial Complaint

  Date:09/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt to PGE. I do not have a contract with Bonneville Collections. They did not provide the original contract as requested.
  I demand that this account be removed from my credit report. Two months ago, I requested that they remove the information on the telephone. Bonneville Collections has not yet corrected the report.

  Business Response

  Date: 09/09/2024

  Bonneville Collections acts as a third-party agency for Portland General Electric (PGE) and does not hold contracts directly with consumers. We have no record of the complainant previously requesting validation or a contract from us. On July 19, 2024, the complainant contacted our office stating the debt was paid by "Community Action," but we have no record of such payment. We have marked the account as disputed, and this will be reported to the credit bureaus in the next reporting cycle.
  Credit report disputes should be addressed directly with the credit bureaus, as the BBB is not the appropriate forum for these matters.

• Initial Complaint

  Date:09/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************************ I do not have a contract with Bonneville Collections, they did not provide me with the original contract as I requested.

  Business Response

  Date: 09/06/2024

  Bonneville Collections is acting on behalf of ************************ and therefore, we do not have a direct contract with the consumer. The consumer has not previously requested validation or a contract. We have had ongoing communications, including a repayment arrangement on 4/4/2023, where three payments were received. Our last contact on 9/13/2023 ended when the consumer expressed financial hardship.
  
  This complaint appears to be related to credit repair, which is outside the scope of the BBB's purview.

• Initial Complaint

  Date:07/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Bonneville Collections. I do not have a contract with Bonneville Collections. They did not provide me with the original contract as I requested.

  Business Response

  Date: 07/12/2024

  As an agency acting on behalf of NW NATURAL, we do not directly hold contracts with consumers. Furthermore, there is no record of the complainant requesting validation from us. For any further inquiries, we kindly request that the consumer/complainant directly contact us. The Better Business Bureau is not the appropriate venue for credit repair matters.