Complaints

This profile includes complaints for Ecoshield Pest Control SLC, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control SLC, LLC

  1142 W 2320 S Ste A1 West Valley City, UT 84119-8500

  
• 

  Ecoshield Pest Control SLC, LLC

  445 N 2000 W Ste 7 Springville, UT 84663-3337

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2025 – can’t recall the exact date- a young man rang my doorbell (despite having a no soliciting sign) attempting to sell me his pest control service. After listening to his sales pitch and with me needing to rid myself of a few wasps nests I agreed to the service but ONLY after confirming it was a one-time service. He assured me it was a one-time service so we proceeded. It wasn’t until shortly afterwards I learned that it wasn’t a one-time service and that I had been lied to. I believe that as 78 year old widowed woman with a few medical issues, I was taken advantage of with the smooth talking and deceptive talk. Anyway, I tried to cancel and was told and presented with a bill for early termination, in the amount of $250 which I cannot afford. I was told it’s in the contract and that I should have read the contract before signing it. Another problem, I can’t recall signing anything and even if I had, I couldn’t have read the wording in the fine print with my eyes the way they are. All of this has given me anxiety and I feel I was taken advantage of. Living on Social Security, I don’t have the funds to pay the $250 cancellation fee and don’t feel I should have to as I was deceived. My hope is for EcoShield to remove the $250 fee and for them to educate and train their sales people to not lie and take advantage of us older folks.

  

  Business Response

  Date: 07/22/2025

  Dear ********,

  Thank you for your message. We understand your concerns and want to clarify the steps that have taken place on your account.
  
  At the time of sign-up, you were sent a digital service agreement and a welcome text on May 13 explaining that you enrolled in a quarterly service plan. That message also outlined the cancellation terms, including the early termination fee, and gave you the option to cancel by replying “2.” You replied “1,” confirming your acceptance of the service plan and its terms. On June 13, you contacted us to cancel due to financial reasons, and our team explained the cancellation process and applicable fee. Then on July 15, you reached out requesting our address and confirmed that your check was in the mail. As of July 19, you stated that the payment had been sent.
  
  The early termination fee was generated in accordance with the terms of your service agreement. We’ve reviewed the timeline and confirmed that the fee was communicated properly during the cancellation process.

  Regards,

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield Pest control continually has their sales guys stop at our house even after listening and saying no. They come the next day and the next. They are very pushy and ignore no soliciting signs. They have no respect for anyone and only care about pressuring you into buying their service.

  

  Business Response

  Date: 06/04/2025

  Hi *******,

  Thank you for reaching out. We have added your address to our internal Do not contact list.

• Initial Complaint

  Date:04/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 23, 2025 a solicitor came to my door even though I have a no solicitation sign on the front door but my husband open the door and he call me to hear the salesman product. He was a good salesman and told me how great the product was and how great their product was to the environment and to kill all kind of pest. He told me that the service was satisfaction guaranteed. After a few minutes of talk and the fact that we were leaving to have dinner and was getting late for us elderly couple, I agreed to try the service but he never said that if I was to cancel the service there will be a penalty (Lack of full disclosure) he asked me to sign here and there and I was in a hurry. I told him I wanted to have the inside of the house fumigated too and because the high price I was expecting excellent service and excellent product.
  I told the salesman that I work long hours and will not be home but my husband will and he can open the door for him to fumigate inside the garage, etc. They did not do a good work and did not fumigate my window wells, garage, around the hot tub, etc. I tried to call next day several times with no response, after waiting on the phone for over 20 minutes, someone answered the phone and told me that he will have someone call me next day but nobody did. I called again today 4/25/25 and after a long wait Hanna the CSR answered the phone. She was not helpful and she basically told me they will charge me a penalty for early cancelation. During the call I realized the company outsource offshore and I was told that the Ecoshield was a family business local from Utah. I want my account cancelled and any charge to my account refunded. Companies need to be honest and respect their customer and do what you pay for or refund your money. I hope this serves as a warning to the general public.

  

  Business Response

  Date: 05/06/2025

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. Unfortunately, I am unable to refund a service charge. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 05/09/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: If I understand correctly, the company waives the "cancellation charges" but will not refund the service charge.  The company offer satisfaction guarantee. the job was NOT completed, why should I pay full payment for 1/2 service. The least I expect for the FULL service charge is to do what they promised me they were going to do.  Spray inside the home, outside by the window wells and hot tub and place bait for mice.  They did not respond to my calls the first few days, then they said they were going to come back and complete the work but they didn't.  Why should I pay for incomplete work?  Can a business just lie and take my money? There has to be accountability and responsibility. I expect for them to either finish the work they charged me for (full service) or refund for the incomplete work performed.  Thank you.
  
  
  
  Sincerely,
  
  
  
  **** *****

  

  Business Response

  Date: 05/13/2025

  Hi ****, 
  
  Thank you for reaching out. I am emailing with you back and forth right now and just updated you with letting you know I needed to speak to management before promising something further. I will get back to you once I get clarification from your Local Office management. 
  
  Best, 

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sold on was pest control. Business did not provide contracted service. Reached out to cancel and get refund directly from business was told no less than 15 times I would have my service cancelled and get a refund. Neither ever happened. Filed a dispute with my credit card and won the dispute. After winning dispute was finally contacted and told my service would be cancelled and I would get a refund, I advised at that time I had already gotten my money but still wanted service cancelled. Business is now claiming I owe them funds that were refunded by credit card company for dispute and threatening to send me to collections.

  

  Business Response

  Date: 01/14/2025

  Hi *****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 01/15/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:10/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Ecoshield for pest control in June with the initial treatment costing $185. Sales person said if we were unhappy with treatment a supplemental treatment would be provided at no additional cost. Requested the supplemental treatment through multiple phone calls while also providing documentation of concerns to call center and local office. Local office never called back or scheduled the supplemental treatment. This occurred over the course of several weeks. Disputed the original treatment charge of $185 with credit card and cancelled our contract. Ecoshield then attempted to charge a $200 contract fee, which they subsequently opened an internal investigation and ultimately waived. Credit card dispute sided with me on the original $185 fee and now Ecoshield is attempting to recharge me the $185 fee. Ecoshield did not provide their services adequately or as advertised by their sales force. As evidenced by the successful credit card charge dispute we do not owe Ecoshield anything

  

  Business Response

  Date: 10/09/2024

  Hi ****,

  Thank you for reaching out and providing details regarding your experience. We have completed an internal review of your account and verified the waiver of the outstanding balance, confirming that your account is now closed. No further charges will be applied, and we appreciate your cooperation during the resolution process.

  Customer Answer

  Date: 10/13/2024

   
  Complaint: 22375475
  
  I am rejecting this response because:
  

  Before I accept the resolution I needed clarification. The waiver that EcoSheild is referring to would be the $185 in this dispute and would effectively show a $0 balance and closed account and EcoSheild would not be pursuing any further payments whatsoever. If that is the case yes I accept. If the fee waiver refers to something else than Id need further explanation. 

  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 10/19/2024

  Dear BBB Representative,
  
  We confirm that the $185 balance from the initial visit, along with the Annual Commitment Discount Payback (ACDP) for the early cancellation of the agreement, has been waived. There is no remaining balance on the account, and it is now considered closed. EcoShield ************** will not pursue any further payments.
  
  Please let us know if any additional clarification is needed.

  Customer Answer

  Date: 10/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  EcoShield is a major scam and they are dishonest in their dealings. I initially signed on because I was sold on their vile/mouse products as well as their standard service. My main concern wasnt addressed because the salesmen said I would get two boxes. I didnt even get the first box on my initial service! They had to bring it weeks later and then I didnt get the second until I called multiple times and complained. Well, after all of that the boxes didnt even work! The voles were digging tunnels under and around the box! My initial service was garbage, I walked around after and found multiple areas they missed including a forming wasp nest on an eve that was obvious. I called to cancel because obviously there services were not working and they said they would come out for a complimentary service to address issues and they asked that I keep it for another quarter to give it time to work and that if I did they would waive the cancellation fee if I cancelled. So I paid for another quarter, still find voles a couple times a week, I see just as many insects as I did before. So I called to cancel and had to talk in circles with the customer care *** and after asking to speak with a manager was out on hold and then told because I no longer had a card on file she would close out my account. Thought it was fine until I got an email saying I owe $255 today!! Their product is a scam, their customer service is worse.

  

  Business Response

  Date: 10/03/2024

  Hi *******, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 10/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:08/22/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  a salesman came around in june of 2023 and pitched us a line on pest control and says as long as we use their services for a year you never have to pay a penalty. they seemed to be doing a good job till this year in May my wife tried to call and wasnt able to get thru was on hold for ***************************************************************************************** june my wife called again and was on hold for 30 minutes then disconnected. they did do the bimonthly service with no problem. cant get them out for a follow up. so on july 23rd i sent a text to the number that is automated and no response. then 8/21/24 i received another automated text about the bimonthly service and i just said no and they sent a follow up text asking what we meant and shortly afterwords i get a call asking what was going on and she looked up our information and says we are at the end of the contract and wont be getting charged to cancel. seemed like a easy thing and she was working with me and said she needed to send me over to another department that cancels the pest control. as soon as i get to that department all of a sudden everything changes. now we have to pay $200 cancelation fee and when i told him i was told i wouldnt have to pay it he said according to our control that is the way it is. we argued about this and i kept saying i was apparently lied to by the gal here in *********** when she said i wouldnt have to worry about paying. he didnt care. at the end he was if you took 2 more services he could cut the price down to $99 per service. I DONT WANT ANYMORE SERVICE. we cant get them to come and do follow *** and we have bugs all over. horrible business practice to force someone to do more services when they are not happy but they would release me from our contract if we did. he could alter the contract. hum interesting. i dont want the service and dont want to pay cancellation for crappy service

  

  Business Response

  Date: 09/02/2024

  Dear *******,

  Thank you for sharing your experience with us. We understand your frustration regarding the challenges you faced in getting follow-up services and the confusion about the cancellation fee.
  
  To resolve this matter, we have waived the $200 Annual Commitment Discount Payback, and your account has been closed. No further charges will be applied.

  Customer Answer

  Date: 09/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 7/29/2024, balance on account ? had salesman come to door after noticing dry spots in my lawn, told me i had grubs. i had a one time commitment for him to treat the lawn and spray around house. he quoted me 169.00 to this. i paid with a credit card. and they did the work that day. then i get a text message that they going to due service on 8/22/24. i called the phone number on text message it gave me a option to stop service i did that and sent me to a customer service representative. she told me i signed a service contract. i only signed a credit card payment for this service and this one time application. she no, we have sign document foe service. i told her that was not what i agreed with the salesmen. One time treatment only. i ask her to close the account , then she try to discount what i would owe under the contract. i said no you need to close my account with zero balance. they have my credit card number which i told her she needs to delete it. I keep advising i was totally mislead by their salesman.

  

  Business Response

  Date: 09/03/2024

  Hi Cliff, 
  
  Thank you for reaching out with this information. I took a look into your account and it looks like your account has been completely closed and no further fees will be issued. If there is anything else we can assist with, please don't hesitate to reach out! 
  
  Best,
  

• Initial Complaint

  Date:08/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the last week of April 2024, I was approached by a gentleman as I was egressing my car. He was a sales manager for a company called Ecoshield Pest Control. He proceeded to give me a sales pitch about what Ecoshield could provide for me with regards to my home and surrounding property. He said he could offer me a discount on the services that Ecoshield can provide. At the time I was experiencing some sporadic ant infestations in my kitchen. I decided to give them a try after he said it would cost only $189.00. He had me sign a contract on his I-pad. I didn't receive any paperwork from him. The following day a service technician came to my home and proceeded to do his pest control actions. When he was finished, about 20 minutes later, he mentioned that two more applications were required, one in something like ten days, and a final one in something like 30 days. I asked him if the $189.00 covered all of the applications and he said no. He told me that each application was $189.00. That was not the impression I got from the initial salesperson. On April 23, 2024 I was charged $189.00 on my Visa card. I still didn't receive any paperwork or invoice from this company. I immediately called them and had my account cancelled. Now I'm being harassed on a weekly basis to pay an additional $211.00 for cancelling my account. The initial salesperson never mentioned anything about early cancellation penalties, because if he had I would have never hired them in the first place.

  

  Business Response

  Date: 09/06/2024

  Dear Brian,

  Thank you for sharing the details of your experience. After reviewing your account, I can confirm that the remaining $211 balance has been waived, and your account is now closed. No further charges will apply.
  
  We appreciate your feedback and hope this resolves the matter.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people were canvassing the neighborhood, they approached me and I Intially told them no that I wasn't interested. They kept persisting until I finally agreed to try it! We walked the scope of the yard and he told me what they were going to do. He then came in the house. I have a son who is deathly afraid of spiders and we have a lot of wasps. He pulled an IPad an said I needed to sign so they could bill my card. I again told them I didn't want an o going service. My daughter was there and heard me tell them. The next day they had someone come put. She carried a pack and acted like she was spraying. Absolutey nothing came out of the sprayer. They were supposed to lay traps foe mice and rats. Conveniently they didn't have any and wouldn't until September. The girl handed me a couple of sticky cards. I was flabbergasted and said you have got to be kidding me. I thought definitely not doing this again, complete waste of money. I then get a message telling me they were coming out again for a scheduled visit. I told them no, I only agreed to the one application. It was then that I learned that they signed me to a 24 month contract. I was livid and told them no that I didn't agree to this. Then the harassment started, constant phone calls, emails, text messages. I had to go to my bank and close out my account so they couldn't bill any further charges. It appears all.of their employees are regional managers. They sent out another person to talk to me and I refused to talk to him. He came back 4 times that day and begging what could he do to get my business back. He would not take no for an answer. I told my daughter to tell him that if he didn't leave then I would call the police. To this day, they keep sending me a bill and calling. I have blocked a couple if the numbers that they called from.
  I want to be left alone and I want a refund. I absolutely did not get what they represented.

  

  Business Response

  Date: 08/22/2024

  Dear Melonie,

  We take your concerns seriously and appreciate you sharing your experience. We want to clarify that we offer free follow-up services to ensure your satisfaction with our pest control solutions. Unfortunately, it appears we were not made aware of your concerns back in May when you initially signed up.

  We regret any confusion regarding the terms of your agreement and understand your frustration. As an act of good faith we have waived the $261 ACDP for canceling prematurely. There are no other charges and the account is closed.

  Customer Answer

  Date: 08/26/2024

   
  
  Complaint: 22136952
  
  
  
  I am rejecting this response because: They are still calling me and asking for payment. They did know because I did tell them that I wasn't happy and I had one of their managers that came back 4 different times trying to get me to change my mind. Their product did not work  and I would like my $199 refunded. 
  
  
  
  Sincerely,
  
  
  
  Melonie Curtis

  

  Business Response

  Date: 09/01/2024

  Dear Melonie,

  We have reviewed our records and can confirm that our last contact with you was on 08/22/2024. We have not made any further attempts to reach out to you since that date.
  
  To better understand and address your concerns, we kindly ask that you provide any documentation or details of the dissatisfaction you mentioned. This will help us review the situation thoroughly and respond appropriately to your request.
  
  We appreciate your cooperation and look forward to resolving this matter.