Complaints

This profile includes complaints for Ecoshield Pest Control SLC, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control SLC, LLC

  1142 W 2320 S Ste A1 West Valley City, UT 84119-8500

  
• 

  Ecoshield Pest Control SLC, LLC

  445 N 2000 W Ste 7 Springville, UT 84663-3337

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2025 – can’t recall the exact date- a young man rang my doorbell (despite having a no soliciting sign) attempting to sell me his pest control service. After listening to his sales pitch and with me needing to rid myself of a few wasps nests I agreed to the service but ONLY after confirming it was a one-time service. He assured me it was a one-time service so we proceeded. It wasn’t until shortly afterwards I learned that it wasn’t a one-time service and that I had been lied to. I believe that as 78 year old widowed woman with a few medical issues, I was taken advantage of with the smooth talking and deceptive talk. Anyway, I tried to cancel and was told and presented with a bill for early termination, in the amount of $250 which I cannot afford. I was told it’s in the contract and that I should have read the contract before signing it. Another problem, I can’t recall signing anything and even if I had, I couldn’t have read the wording in the fine print with my eyes the way they are. All of this has given me anxiety and I feel I was taken advantage of. Living on Social Security, I don’t have the funds to pay the $250 cancellation fee and don’t feel I should have to as I was deceived. My hope is for EcoShield to remove the $250 fee and for them to educate and train their sales people to not lie and take advantage of us older folks.

  

  Business Response

  Date: 07/22/2025

  Dear ********,

  Thank you for your message. We understand your concerns and want to clarify the steps that have taken place on your account.
  
  At the time of sign-up, you were sent a digital service agreement and a welcome text on May 13 explaining that you enrolled in a quarterly service plan. That message also outlined the cancellation terms, including the early termination fee, and gave you the option to cancel by replying “2.” You replied “1,” confirming your acceptance of the service plan and its terms. On June 13, you contacted us to cancel due to financial reasons, and our team explained the cancellation process and applicable fee. Then on July 15, you reached out requesting our address and confirmed that your check was in the mail. As of July 19, you stated that the payment had been sent.
  
  The early termination fee was generated in accordance with the terms of your service agreement. We’ve reviewed the timeline and confirmed that the fee was communicated properly during the cancellation process.

  Regards,

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield Pest control continually has their sales guys stop at our house even after listening and saying no. They come the next day and the next. They are very pushy and ignore no soliciting signs. They have no respect for anyone and only care about pressuring you into buying their service.

  

  Business Response

  Date: 06/04/2025

  Hi *******,

  Thank you for reaching out. We have added your address to our internal Do not contact list.

• Initial Complaint

  Date:04/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: If I understand correctly, the company waives the "cancellation charges" but will not refund the service charge.  The company offer satisfaction guarantee. the job was NOT completed, why should I pay full payment for 1/2 service. The least I expect for the FULL service charge is to do what they promised me they were going to do.  Spray inside the home, outside by the window wells and hot tub and place bait for mice.  They did not respond to my calls the first few days, then they said they were going to come back and complete the work but they didn't.  Why should I pay for incomplete work?  Can a business just lie and take my money? There has to be accountability and responsibility. I expect for them to either finish the work they charged me for (full service) or refund for the incomplete work performed.  Thank you.
  
  
  
  Sincerely,
  
  
  
  **** *****y did not do a good work and did not fumigate my window wells, garage, around the hot tub, etc. I tried to call next day several times with no response, after waiting on the phone for over 20 minutes, someone answered the phone and told me that he will have someone call me next day but nobody did. I called again today 4/25/25 and after a long wait Hanna the CSR answered the phone. She was not helpful and she basically told me they will charge me a penalty for early cancelation. During the call I realized the company outsource offshore and I was told that the Ecoshield was a family business local from Utah. I want my account cancelled and any charge to my account refunded. Companies need to be honest and respect their customer and do what you pay for or refund your money. I hope this serves as a warning to the general public.

  

  Business Response

  Date: 05/06/2025

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. Unfortunately, I am unable to refund a service charge. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  

  Business Response

  Date: 05/13/2025

  Hi ****, 
  
  Thank you for reaching out. I am emailing with you back and forth right now and just updated you with letting you know I needed to speak to management before promising something further. I will get back to you once I get clarification from your Local Office management. 
  
  Best, 

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 01/14/2025

  Hi *****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:10/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22375475
  
  I am rejecting this response because:
  

  Before I accept the resolution I needed clarification. The waiver that EcoSheild is referring to would be the $185 in this dispute and would effectively show a $0 balance and closed account and EcoSheild would not be pursuing any further payments whatsoever. If that is the case yes I accept. If the fee waiver refers to something else than Id need further explanation. 

  
  Sincerely,
  
  **** *****

  shield anything

  

  Business Response

  Date: 10/09/2024

  Hi ****,

  Thank you for reaching out and providing details regarding your experience. We have completed an internal review of your account and verified the waiver of the outstanding balance, confirming that your account is now closed. No further charges will be applied, and we appreciate your cooperation during the resolution process.

  

  Business Response

  Date: 10/19/2024

  Dear BBB Representative,
  
  We confirm that the $185 balance from the initial visit, along with the Annual Commitment Discount Payback (ACDP) for the early cancellation of the agreement, has been waived. There is no remaining balance on the account, and it is now considered closed. EcoShield ************** will not pursue any further payments.
  
  Please let us know if any additional clarification is needed.

  Customer Answer

  Date: 10/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****