Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

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  iFIT

  230 S Main St. Highlands, TX 77562

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  

Review Details

• Review fromTammy B

  Date: 11/18/2023

  1 star
  I always use virtual card numbers from my cc company. This prevents recharging by the company. Well IFIT tried running my cc# for unapproved charges and were unable. This caused them to not process my order. Confirms their con with charging ccs they dont have approval for.

• Review fromAllen L

  Date: 11/17/2023

  1 star
  I have c990 6 years old with very minimal usage . Machine is essentually brand new . Will not load to operate . Was told machine is outdated and not supported anymore . I guess Nordik Track does not want repeat customers . Service told me if i replace the console for above $300 it will do same thing . *************** who cares less about people and more about profits . Do not buy from them no help in any way . Giving 1 star becUse I had to.

• Review fromPatrick L

  Date: 11/07/2023

  1 star
  My complaint is for Freemotion a division of IFIT Health and Fitness. I called to have a treadmill repaired and was told that they have no technicians in my area and that I should find myself a technician on Google to do the repair. I cannot believe that a company would sell product that they have no way of repairing and then tell the customer to find someone to do it on the internet.

• Review fromJustin F

  Date: 11/01/2023

  1 star
  I currently have a Nordictrack commercial x32i. The machine has 42 hours on it. Recently i turned on the treadmill and the screen has lines through it. I contacted Ifit and due to not having a warranty they told me i needed a replacement console. This item has a 30 day warranty and cost around ****************************************************************************************************************************** dropped it. Keep in mind no one in my house hold was home. Pretty much calling me a lier. This never happened. The treadmill worked absolutely fine beforehand. Nordictrack does not stand by there product. The customer service was zero help. Now im stuck with this expensive unit. I wish i would have done my research before purchasing. I did enjoy Ifit, but what good is the program if you can afford to replace the faulty part. I hope others read this before they make a choice on what equipment to purchase. Nordictrack needs to start taking care of there customers and reinsure that the products they produce are not faulty before shipping.

• Review fromSteve H

  Date: 10/28/2023

  1 star
  IFit membership is a HUGE SCAM!!!!They charge you monthly without any authorization or acknowledgment. I have clearly stated I DONT WANT ANY MEMBERSHIP PERIOD The sales clerk acknowledged you have opt out on our free membership and no further action is needed on my end. 3 months later I have charges on my credit card. The weirdest thing is I purchased the product on my Citi credit card but I have reoccurring membership charges on my Discover card. I have never given my credit card number on my discover card except for paying the 3rd party for delivery and installation. Furthermore, what I found out **** credit card has denied charges that iFit was attempting and when they exhausted their resources, they found my Discover credit card and proceeded to make changes and doctor up fake billing statements as their evidence of proof that my acknowledgment was legitimate. What they couldnt find was my signature or initials for approval. I also requested recording of my conversation with the sales manager and they said it was confidential and no further actions can be assessed unless I obtain it from the court. IFit is a HUGE SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Dont purchase anything that has IFit as their primary source of exercise or training programs.

• Review fromMichael P

  Date: 10/27/2023

  1 star
  I am a very loyal iFit/Norditrack customer and have 3 current machines including a **** Commercial Treadmill, s22i Bike and Fusion. I also have active service plans on all of them through iFit (who uses Icon). For my **** Treadmill (spent $3,000), when it was delivered 2 years ago, the fans did not work out of the box. I called and Nordictrack/iFit sent someone out to replace the dead fans. Later in the first year, one of the two fans died and again no problem Nordictrack/iFit sent someone out to replace the dead fan. Now today ~ 2 years old, one of the fans is not working again and incredibly noisy. I called Icon Fitness who I bought the $500+ service plan through iFit and the representative said they do not cover fans because they are not needed to use the machine. I told him about the past fan issues and he said the manufacturer covers fans, but the $500 extended warranty I purchased does not. I explained to him that the fans are built into the machine and are extremely loud so I am having issues hearing my workouts. He said they still would not cover it because there is a headphone **** and I could simply not use the speaker and plug in headphones. What?!?! He also said he personally recommends just putting another fan on the ground because the treadmill fans really are not that good anyway. For someone who has spent $8000+ on new exercise equipment from iFit and $1000+ in service plans in the past couple years, this was just terrible customer service. The fan IS a part of the treadmill and this is the 3rd time it has broken. I hope iFit makes this right and contacts me.

• Review fromGarrett B

  Date: 10/20/2023

  1 star
  I-fit has double charged me for months and refuses to refund the over charge, never sent statements to my email or by mail, started charging a second card out of the blue. The agent I was speaking to hung up on me.

• Review fromandrew s

  Date: 10/14/2023

  1 star
  Bought a nordic track FS5i from a ******* retailer. I took it home and the left leg/arm are off alignment and dont fit into the roller. Called Icon who handles warranty claims for Nordic Track and was told the parts are no longer available, I was directed to 3rd party treadmill repair websites instead to purchase my own replacement parts (they arm and leg are like $200 each, and I just paid $1000 for a brand new unit so why should i have to do that?). The unit was defective on arrival and less than a week old since it was purchased. Anyway, beware if you're thinking about buying this. The machine looks great but if anything goes sideways they won't honor the warranty or give you any service at all. There is supposed to be a 1 year warranty on defect and a 30 day refund option. this is a blatant lie

• Review fromPablo L

  Date: 10/06/2023

  1 star
  NordicTrack treadmill keeps breaking down. They sent a replacement part and told me to figure out how to change it myself. Now the console has stopped working and they are not doing anything about it, telling me to do the thing I keep telling them it does not work.Support is non existing.

• Review fromTracy C

  Date: 10/04/2023

  1 star
  It seems to me like I'm not the only one with issues. I will never buy another treadmill from NordicTrack. I had hardly used this treadmill at all and it's under warranty. The treadmill got stuck on incline and it's been 4 months and replaced 6 different parts on the treadmill and they are still replacing parts and the machine is not fixed yet. They have people working there that have no idea what is wrong with it if it breaks, or something happens to it. It's a guessing game and in the process, you are stuck for months with a product you paid a lot of money for that still doesn't work. I have never been through anything like it in my life. I will never buy another product from them.