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Business Profile

Exercise Machines

iFIT

Headquarters

Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

iFIT has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • iFIT

      1500 S 1000 W Logan, UT 84321-8206

      BBB accredited business seal
    • iFIT

      230 S Main St Highlands, TX 77562-3812

    • iFIT

      230 S Main St. Highlands, TX 77562

    • iFIT

      E 1725 N #727W River Heights, UT 84321

      BBB accredited business seal
    • iFIT

      945 S Main St Smithfield, UT 84335-2303

      BBB accredited business seal

    Customer Review Ratings

    1.14/5 stars

    Average of 322 Customer Reviews

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    Review Details

    • Review fromAaron M

      Date: 02/01/2024

      1 star
      NordicTrack recently pushed out a software update that rendered many of their iFit-enabled devices worthless. My Commercial **** treadmill was one of them. They want $280 to replace the entire panel that their malicious software update corrupted. Absolutely disgusted with this company right now, and I know I am far from alone in my frustration.
    • Review fromSusan G

      Date: 02/01/2024

      1 star
      FALSE ADVERTISING - I have owned my bike to use at home. The iFIT system asked me to update my membership. I viewed on the screen the offer of $29 per month for a 2 year subscription. I attempted to purchase this with a shocking outcome! The company was charging me over $1000 for this. The math is wrong.I chatted with two people through iFIT and was asked to purchase in advance to get the subscription. I declined and explained the situation. I was told the fee was in USD. Why would I know this when I have purchased the bike at Canadian Tire in ***************, ** and use it in the same community. This is false advertising. The chat ended with the offer a much more expensive offer - of $44.55 per month for one year. This is not was was displayed to me on the bike that I use at home. I am very unhappy.
    • Review fromBrett H

      Date: 01/31/2024

      1 star
      I bought a $1700 treadmill from them. It broke while under warranty. That was late November. After several failed attempts, they have still not fixed it appropriately. I was getting help from one of their customer service reps. I filed a ******************** complaint yesterday as they have been unable to fix the problem. Then I was told that my customer representative could no longer help me, and I was being sent to the "escalation department". No one will give me contact information for this department. It was obvious retaliation for the complaint. Not sure what they expect when they can't fix my machine and are unwilling to replace it or reimburse my cost. It has caused me significant stress - the worst thing is I can't run it off (not on my treadmill, at least).
    • Review fromJohn R

      Date: 01/30/2024

      1 star
      This company started charging me $39 monthly for some service I never signed up for. Bought a treadmill, did not buy a monthly subscription. One of their salespeople wrote me after I bought the treadmill if I wanted the service, I did not. Did not ask to opt in for their free month of recorded workouts, neither did I authorize any monthly charges on my credit card (which I used to buy the treadmill, so they had the card info). I dont see how this is any different than theft. I understand companies want to leverage their existing customers for recurring revenue, but it doesnt mean they can steal it.
    • Review fromKatie B

      Date: 01/22/2024

      2 stars
      I love my bike, I bought it for the price over the peloton during the covid era. I am very unhappy about the IFit and how they stopped live classes. I am paying $15.99 a month for the same classes over and over. At this point, I should just buy the classes at a flat rate because there is no new content. I also dislike that I cant mirror my iPhone to the screen. It annoys me that I have to use a peloton app on my iPhone as my big screen goes unused. Why even own this equipment anymore? Its just more of a hassle than anything. Is there a new program in the works? If not, they should change their monthly to $2.99 or something ** $15.99 is not fair IMO.
    • Review fromLiz Z

      Date: 01/11/2024

      1 star
      I am writing to express my extreme dissatisfaction with my recent shopping experience with NordicTrack. Unfortunately, the overall process has been marred by multiple instances of misinformation and a lack of proper customer service.Firstly, during my interaction with a sales agent, I was provided with misleading information. The sales agent falsely claimed that a specific offer was expiring that day, pressuring me to place an order hastily. This tactic is not only unethical but also contributes to a sense of urgency that does not align with transparent and honest business practices.Secondly, upon entering the NordicTrack website, a pop-up promotion promised a $50 discount for purchases over $999, contingent on subscribing to the newsletter. After subscribing, I received a promo code, but it offered a discount for purchases over $1,999. The item I purchased was priced at $1,699, creating a clear disconnect between the advertised promotion and the actual discount provided. This discrepancy is misleading and does not instill confidence in the integrity of NordicTrack's promotional offerings.Furthermore, when I raised this issue with the sales agent, there was a delayed response, and as of now, I am yet to receive any resolution. Subsequently, after placing the order, the sales agent informed me that the discount could be applied, but only if I canceled the existing order. Despite my immediate request to cancel the order, it was shipped out just 10 minutes later. This lack of coordination between customer service and warehouse operations is not only frustrating but also reflects a failure in internal communication and execution.My overall shopping experience with NordicTrack has been extremely disappointing, especially given the series of issues that occurred within a short span of time. As a customer, I expect transparency, honesty, and efficient customer service. Unfortunately, my experience has fallen short of these expectations.
    • Review fromMarco P

      Date: 01/11/2024

      1 star
      I bought a Norditrack Bike on July 31, 2023, and it was delivered two weeks later. However, from the day of delivery, the bike's monitor started making a noise. Over time, the noise became more intense, and I had to unplug the bike after use because there was no on and off button. In October 2023, the pedals started making a ticking noise. In November, I filed claim ****** with IFit Portal, providing all the necessary information. They followed up and asked for my information again via email, which I had already provided. I replied to two more emails with questions, but then they stopped responding. I called their support line, and ***************** took my call. I spent 1.5 hours with her, but she was unable to solve the issue and said someone else would contact me. However, no one did. In December 2023, I called again and spoke to *********************************. He opened another claim ********, ordered the parts, and said a technician would contact me. However, on 1/9/24, he called and said that the parts he ordered were incorrect and asked me to call him back. I called on 1/10/24 and spoke to *****, who said I needed to send them a video to hear the noise. I asked to speak to his supervisor, but he said there were no supervisors available and that one of them would contact me. However, no one has called me yet. It is very frustrating. I feel they are just giving me the runaround.
    • Review fromJenn E

      Date: 01/05/2024

      1 star
      Our elliptical could have resulted in a hospital bill. This is the second elliptical in a year thats frame has cracked and norditrack is holding no responsibility whatsoever.
    • Review fromNur C

      Date: 01/04/2024

      1 star
      I have NordicTrack **** treadmill that I bought from them about 7-8 year ago with a 7 year service agreement and this machine just sat there for most of the time. When I recently wanted to use it, I was prompted to update the firmware and when I did that, it completely rendered my treadmill useless. When I reached out to customer service, I was told the that they no longer provided troubleshooting services. When I told them that I already paid for the the machine and they should provide me the original software that came with it so I can reset to factory settings, they denied my request saying that they stopped providing support for my product. Now I am left with almost brand new treadmill that does not even work in manual mode because Nordic or ifit.com will not provide the original setup files, which they should have included when they sold the machine. Providing firmware documents for a product that they sold should be the least they should do. It seems like they will only help you when you first purchase the product and once the warranty is over, they will not even recognize you. Now I have a brand new treadmill that is garbage! What a waste!
    • Review fromJeymis A

      Date: 01/02/2024

      1 star
      For the 1st time since 2021 when I bought the bike, I needed customer service. I was getting an error message, ***, the representative that picked up my call did not offer me any troubleshooting instructions but offered to send a tech for $159, only to look at the machine not fix. If I needed a console or resistance replacement, it would be $109-120 depending on the piece needed but the tech wouldnt have it, they would mail me the part in **** business days for me to install myself for free OR I could have another tech come out for $115. I requested a supervisor, he refused because the information would be the same. As I am arguing, telling him I wanted to speak to someone above him, I was troubleshooting the bike myself with the online manual I found. I fixed the bike myself surprise surprise. He still refused a supervisor. Horrible customer service, horrible representative. The refusal to escalate the phone call makes me regret having even purchased a bike from this company. When I need an upgrade, I will not be choosing Proform. Representative name is ******, employee ID ******

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