Business Profile

Exercise Machines

iFIT

Headquarters

Complaints

This profile includes complaints for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,253 total complaints in the last 3 years.
227 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
IFit did a recent software update NordicTrack Commercial **** treadmill useless. Model # NTL17219.1. Now it ist stuck on the iFit screen. Tried rebooting, nothing happened. Tried factory resetting and nothing happened. The whole treadmill relies on the console in order to work. Treadmill was maintained and in good condition prior. It's ridiculous for iFit to ignore the fact that their update has made the treadmill useless. I've tried emailing and calling customer support/service with no return call or I've been on hold for hours. Do a quick ****** search and you'll see the damage they've caused.
Business Response
Date: 01/24/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
Please provide a short video of the issue with your console and please provide the machines full model number.
Thank you!
Customer Answer
Date: 01/24/2023

Complaint: 18873791

I am rejecting this response because: The video is too large to send in this email. The model # NTL 17219.1

Sincerely

*********************
Business Response
Date: 01/25/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
I have had a new console ordered for you, your order number is ICS9590941. You can track that at the link below:
**************************************************************************
If you have any questions, you can contact our ****** Services at 1-833-680-iFit (4348)
Thank you

Customer Answer
Date: 01/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have order a new console which they believe will resolve the issue.

Sincerely,

*********************
Initial Complaint
Date:01/21/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Nordic Track T8.5S treadmill which received an update OTA and now the console is bricked. It reboots over and over. Diagnosis shows the control board showing solid red light, indicating the console is not connecting. The console receives power, but it shows white screen with ifit logo, then reboots. This loop happens over and over as long as there is power.
Business Response
Date: 01/24/2023
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
We are happy to get this resolved for you, it looks like we need to add this machine to your account. Please provide the following:
Serial Number:
Model Number:
Where Purchased:
Date Purchased:

Thank you
Customer Answer
Date: 01/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. The information they requested is listed below.

Sincerely,

***** Abou ******

the model number is NTL11219.3
the serial number is *************
It was purchased at Best Buy in 2019
Initial Complaint
Date:01/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
IFit did a software update in December that rendered my $1,800 treadmill useless. My treadmill is the Nordic Track Commercial **** Model# NTL14119 . 1. In December a software update was pushed down to the treadmill. Afterwards it was just stuck on the white iFit screen. Tried rebooting, nothing happened. Tried factory resetting it when an Android error appeared and now the screen won't even come on. The whole treadmill relies on the console in order to work. Treadmill was taken good care of. It's ridiculous for iFit to ignore the fact that their update bricked countless consumers equipment. Do a quick ****** search and you'll see the damage they've caused.
Business Response
Date: 01/24/2023
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
In looking into your account today, we were able to order parts for you. Your part order is ICS9589755. You can track that at the link below:
**************************************************************************

If you have any further questions, please feel free to reach out to our ************************** at 1-833-680-iFit (4348)
Initial Complaint
Date:01/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Nordictrack Commercial **** treadmill Model NTL14119 is non operational and stuck on a white ifit screen. Manual attempts to reset have not been successful. There have been several similar complaints about this issue posted online. I need it replaced as soon as possible. I have been unable to reach support via chat but sent them an email. Please help.
Business Response
Date: 01/25/2023
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.

In looking into your account today, we see you have been in contact with one of our agents and they were able to order parts for you. Your part order is ICS9591591. You can track that at the link below:
**************************************************************************
If you have any further issues with the machine, please reach out to our ************************** at **************.
Thank you

Customer Answer
Date: 01/30/2023

Complaint: 18869828

I am rejecting this response because: Item has not shipped yet and displaying status as in progress. When can I expect to receive the item?

Sincerely,

*************************
Business Response
Date: 01/31/2023
Hello,

We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.

With this issue being wide spread, we currently do not have an ETA for the console restock. We are working hard towards a resolution for this issue to hopefully provide more information within the coming weeks.

We apologize for the delay and appreciate your patience. Please let us know if you have any questions.
Customer Answer
Date: 02/02/2023

Complaint: 18869828

I am rejecting this response because:

Sincerely,

*************************
Business Response
Date: 02/03/2023
Hello,
I'm sorry no message came through on your rejection
Thank you
Customer Answer
Date: 02/09/2023

Complaint: 18869828

I am rejecting this response because: Item has not been shipped and there is no date provided. Keeping this topic open until confirmation is received that item has been shipped.

Sincerely,

*************************
Business Response
Date: 02/10/2023
Hello,

We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.

With this issue being wide spread, we currently do not have an ETA for the console restock. We are working hard towards a resolution for this issue to hopefully provide more information within the coming weeks.

We apologize for the delay and appreciate your patience. Please let us know if you have any questions.
Initial Complaint
Date:01/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the elliptical (FS14i) on Oct 31, 2022 and it was delivered around mid-November. I paid for in-room assembly ($300 extra) and less than two weeks later, the left arm was wiggly and loose. I submitted a ticket online to their ************* on Dec 5, 2022 and I have yet to get any resolution. I submitted a video and the serial number as requested and it is Jan 19, 2023 and still no response from Nordic Track. They will ask you questions which you have already answered seemingly to delay addressing the issue. I have not heard back on my last submission of answers to them since the end of December. There are multiple online reviews from others with the same complaints of not able to receive service for these rather expensive machines. I want to bring this to the BBB attention as they are not conducting business fairly given my need for service, and that of others it seems, is within the warranty period.
Business Response
Date: 01/24/2023
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
In looking into your account today, we were able to order parts for you and set up a service order as well. Your part order is ICS9589756. You can track that at the link below:
**************************************************************************

They were also able to set up a service order for you. That service order number is SO-2716418. The tech will reach out to schedule your appointment once the parts have arrived.
Once your service appointment has been completed, if you have any further issues with the machine, please reach out to our ****** Services at 1-833-680-iFit (****) with any questions.

Thank you

Customer Answer
Date: 01/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:01/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a NordicTrack **** Treadmill on January 12, 2023. I paid for their professional service to have it installed, assembled & set up AND to have IFIT turned on, fee I paid was $199. The purchase price of treadmill $2299 plus set up *********** totaled $2704.09. The treadmill was delivered on January 18th, technician put it together & immediately just with turning it on it made a loud knocking banging sound. I got on the treadmill (I am a ****** Marathon runner & run daily) & at running pace the treadmill dangerously slowed down & sped up, then when pushing the Stop button iit comes to an immediate halt, not a gradual slow down as all treadmills do. Meanwhile knocking sound is so loud it can be heard upstairs. Technician said he would put in a repair order, the entire treadmill needs to be replaced. I tried running on it again then noticed threads from the belt & immediately got off, lifted up the ********************** it the belt is shredded. I have had several calls into their customer service **** & all calls have been unacceptable waiting on hold. One of many calls today was 3.5 hours long. I have asked for a refund as it is a dangerous, hazardous treadmill to *********** family. I was told no refund WITHOUT paying their $250 fee PLUS 10% restocking fee. I purchased AND paid for professional assembly of a brand new treadmill, not one that now requires possibly the main component to be replaced with other issues down the line. They will not take it back without me paying the fees so that's what I did as it is too dangerous to run on. I'm looking for some help in getting some resolution to getting my FULL refund of $519.49 of fees. Apparently they also charged me sales tax as well. I shouldn't have to pay a fee plus 10% of an unusable brand new piece of machinery. And their **************** needs to be reported as the worst I have ever experienced. I waited by my treadmill yesterday for a return virtual call for over 4 hours & never received a call back.
Business Response
Date: 01/24/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine return. We completely understand where you are coming from on this matter.
In looking into your account today, I do see a return is already in process.
If you have any further questions, please call our Billing team at **************.
Thank you

Customer Answer
Date: 01/24/2023

Complaint: 18868120

I am rejecting this response because:
We received a refund notification which we do not agree with the refund amount. As a note, there was no breakdown to explain the amount. Amount not being refunded is $250 plus a restocking fee of 10%, and the $199 professional setup fee, plus taxes. So we are being taxed for a second time on this broken and dangerous equipment which makes no sense why they are charging taxes. Total paid was $2716.58, as of today IFIT changed refund amount to $1969.18 which is a difference of $734.91 we are being charged(not refunded.) We don't agree with being charged period for equipment that was damaged at delivery with a dangerous unusable belt.

Sincerely,

***********************
Business Response
Date: 01/24/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
We have sent this information over to our Billing team for you and have them further review your account. They have confirmed that we have a return policy in place that we need to abide by. The return policy states If you are not satisfied with the purchase of your new equipment , you can request a return within 30 days of your delivery date. Due to the size and weight of our products, NordicTrack doesnt offer a refund for any shipping or delivery charges you may have paid to receive your product. Returns will include a return shipping charge of $250. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, incorrect assembly, or accidents. If your equipment is missing parts when the return is received, you may be charged a restocking fee. NordicTrack reserves the right to assess the condition of the returned product and either ***** or deny a refund.
You can go online at ************************************************************ to further review if you would like.
If you have any further questions, please call our Billing team at **************.
Thank you

Customer Answer
Date: 01/24/2023

Complaint: 18868120

I am rejecting this response because:
The machine, **** treadmill was damaged apparently BEFORE it was delivered, BEFORE we even received it. Either by the manufacturer or by multiple shipping. NordicTrack's policy DOES NOT apply to when a customer receives a damaged unusable brand new treadmill. That policy applies if the customer damages it and or changes their mind, neither did we do. NordicTrack shipped to us a faulty machine that we never even got to use. We did NOT damage it & only knew it didn't work by getting on it for a few minutes. NordicTrack IFIT can check the IFIT log that shows I am correct. Their NordicTrack 'policy' is not acceptable. If this was a machine that I had been using for 2 plus weeks & changed my mind when in their 30 day policy that would be different but it's not. It's an unused brand new defective treadmill. If this isn't resolved I will need to resolve elsewhere.

Sincerely,

***********************
Business Response
Date: 01/25/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine return. We completely understand where you are coming from on this matter.
We have sent this information over to our Billing team for you and have them further review your account. They have confirmed that we have a return policy in place that we need to abide by. The return policy states If you are not satisfied with the purchase of your new equipment , you can request a return within 30 days of your delivery date. Due to the size and weight of our products, NordicTrack doesnt offer a refund for any shipping or delivery charges you may have paid to receive your product. Returns will include a return shipping charge of $250. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, incorrect assembly, or accidents. If your equipment is missing parts when the return is received, you may be charged a restocking fee. NordicTrack reserves the right to assess the condition of the returned product and either ***** or deny a refund.
You can go online at ************************************************************ to further review if you would like.
However, we were able to waive the 10% processing fee of $247.89 you can reference this with the following number: 60358894
If you have any further questions, please call our Billing team at **************.
Thank you

Customer Answer
Date: 01/26/2023

Complaint: 18868120

I am rejecting this response because:
Although NordicTrack IFIT waived their "processing fee" this needs to be left open until I receive my full refund. Purchase price was $2704.09 that's including sales tax & $199 for assembly & set up. I understand I cannot get a refund of the set up of that I paid for of a unusable, unsafe treadmill AT delivery & set up so I expect to have that deducted from my refund plus their $250 shipping charge of a returned item(even though it's defective.) NordicTrack states in their policy "NordicTrack reserves the right to assess the condition of the returned product and either ***** or deny a refund." That policy doesn't apply to me as NordicTrack cannot "assess" wear & tear of a machine we did not use AND a machine that was delivered defective.
Sincerely,

***********************
Business Response
Date: 01/26/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with this. We completely understand where you are coming from on this matter.
We have sent this information over to our Billing team for you and have them further review your account. They have confirmed that we have a return policy in place that we need to abide by. The return policy states If you are not satisfied with the purchase of your new equipment , you can request a return within 30 days of your delivery date. Due to the size and weight of our products, NordicTrack doesnt offer a refund for any shipping or delivery charges you may have paid to receive your product. Returns will include a return shipping charge of $250. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, incorrect assembly, or accidents. If your equipment is missing parts when the return is received, you may be charged a restocking fee. NordicTrack reserves the right to assess the condition of the returned product and either ***** or deny a refund.
You can go online at ************************************************************ to further review if you would like.
If you have any further questions, please call our Billing team at **************.
Thank you
Initial Complaint
Date:01/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Pro-Form treadmill in February 2022 at a retailer (BJ's Wholesale. I started having issues with the treadmill in June, the belt would stop working mid work-out, one morning it stopped suddenly and I fell. I called the customer service team at Pro-Form - ********************** to inform them of what was happening and i was sent a U-tube video to watch and was told that the belt was tight. My husband and I watched the video and he fixed the belt, Few weeks after, the problem re-occurred I called, the tech trouble shoot virtually and ordered a part. It took weeks to arrive, the part was replaced, and few weeks after the same issue reoccurred. The machine stop suddenly again. The mother board was replaced twice and the controller. Each time this happen, I am unable to use the machine. The latest problem occurred in November, I tech came out, issue wasn't resolved and I am still waiting on a part. I called numerous time and the wait time each time is 3 hours or more. One day I waited 5hrs only to be told they can't help, I just have to wait. They refuse to replace the equipment stating that I didn't purchase directly from their website even though the product was registered with them and it is still under manufacturers warranty. I haven't been able to use the treadmill for an accumulated 6 months and I have had it for less than a year. The controller doesn't work and I cannot use the equipment. My last called to them on 1/19/2023 I was told that the part is not in stick and I should wait 2-3 weeks and check back. The customer service is horrible, a supervisor or manager won't speak to me. The agents are all overseas and understanding them is difficult most times. One hung up on me once after waiting over 3hrs to get someone. It is unfair that I have an equipment less than a year old, that was registered with the manufacture and they refuse to replace it because it wasn't purchase directly from their website. I have technicians come out 4 times. Please assist.
Business Response
Date: 01/24/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
I have looked over your account and do see we submitted a form to try and get the parts out to you sooner. We are working on getting the parts to you as quickly as we are able, we are very sorry for the delay.
If you have any questions, you can contact our ****** Services at 1-833-680-iFit (4348)
Thank you
Initial Complaint
Date:01/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased exercise bike and a 1 yr ifit membership was clearly advertised. That benefit was the deciding factor to purchase the bike. Received the bike today and setup when I tried to activate the membership it stated it was no longer valid.
Business Response
Date: 01/24/2023
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your membership. We completely understand where you are coming from on this matter.
We have reached out to our Ifit Membership Team, they have let us know if you can take a picture of the code and send it in to us hey will honor that year.
Thank you
Customer Answer
Date: 01/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me pending receiving detailed instructions on where to submit the photo of the membership code to be redeemed.

Sincerely,

*******************************
Initial Complaint
Date:01/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently purchased a Proform Carbon EL Elliptical. The delivery and assembly took place on January 19th. Just after assembly I tried the machine and it made a lot of noise, did not work properly and there is a burning smell. I have tried for hours to reach iFit customer service without success (by phone, chat or customer service website). It seems impossible to reach out to their customer service although the product is brand new and under guarantee. The product model is PFEL55921.1 and the Serial model is *************. I strongly advise not to purchase any product to iFit due to their inexistant customer service.
Business Response
Date: 01/24/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
In looking into your account today, we see you have been in contact with one of our agents and they were able to order parts for you and set up a service order as well.
Your part order is ICS9587549. You can track that at the link below:
**************************************************************************
Service order number: SO-2715484
Once your service appointment has been completed, if you have any further issues with the machine, please reach out to our ****** Services at 1-833-680-iFit (****) with any questions.
Thank you
Initial Complaint
Date:01/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the nortitrack s22i with the mat and dumbbells and all for a total of over $2,400 back in December of 2020 for my wife for Christmas. I would say we used it about a dozen times. They say when your done using it to simply unplug the machine, so we do every time after using it we moved in September 2021 and didnt attempt to use it again until November 2022. When we plugged it in it sparked at the machine and now does every time we attempt to plug it in. They have a 2 year parts warranty on the machine. My wife started emailing iFit 11/11/2022 with no response. Bought and registered in December 2020 and emailed 11/11/2022 so thats within the 2 year parts warranty. For the last 4 weeks I have called once a week and sit on the phone for about an hour until I eventually hang up because I have other stuff to do when I get home. I dont know what to do but for the money I spent, iFit/nortitrack should and needs to stand by their warranties with their machines or give us some sort of refund so we can take that money and I can self diagnose the problem. This whole experience has been a total disaster and I didnt expect this from nortitrack or iFit. Spent a lot of money all ready to build a workout room in our basement and bought other workout equipment just to have a $2,000 bike sitting there and not working, very disappointing!!
Business Response
Date: 01/24/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
We are unable to locate an account with the information provided, please provide the following information so we can register the machine.
FULL NAME:
PHONE #:
2ND PHONE # (optional):
EMAIL:
SHIPPING ADDRESS:
MODEL #:
SERIAL #:
DATE OF ****************** OF PURCHASE:
Thank you!
Customer Answer
Date: 01/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution could possibly be worked out but I would need to be able to respond back to their response. How can I do that?

Sincerely,

********************

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