Complaints
This profile includes complaints for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,157 total complaints in the last 3 years.
- 221 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered the ProForm Vue (PFB *****) in October 2022. Upon arrival and assembly of the Vue and it's components, I turned the machine on and it was completely frozen. I called I-Fit and was spend over 2 hours on the phone downloading new software, doing reboots and resets, etc. and finally the representative got the Vue working. Fast forward to the next day, I come home from work on my lunch break to work out and the machine is frozen again. I called I-Fit again and sat on hold for 45 minutes and was forced to hang up because I had to go back to work. I have called I-Fit over 20 times in the past 3-4 months and have been forced to hang up because I work and don't have hours to sit on hold waiting for a representative to answer only to spend another few hours being transferred from person to person, department to deparment with no solution to the issue with how to permanent fix my Proform Vue. I called today and spoke with EIGHT different people and guess what .... the machine is completely frozen. After being on the phone with I-Fit for over THREE hours, I was hung up on and the Vue is still completely frozen and un-usable. I have used the machine literally ONE TIME because it arrived non-functional and unable to be used. I am requesting a full refund of the purchase price and someone to come pick this broken machine up. I cannot use the machine as it does not work (it freezes up right after turning on) and I have not spoken with a representative yet that has been able to fix it and have spent countless hours on hold with I-Fit. I have numerous other ProForm equipment with no issues, but the ProForm Vue I was sent absolutely does NOT work and I need a full refund. My order # is PF11151093.
Business Response
Date: 02/03/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
I have reached out to an IFIT representative and they will be reaching out to you shortly to get this resolved.
Thank you!
Customer Answer
Date: 02/28/2023
Complaint: 19327225
I am rejecting this response because:No, no order number has been provided nor has there been a response received to my email inquiring as to the status of this order that was allegedly placed to hopefully fix the equipment that the BBB complaint was initially opened. Absolutely no additional details or proof of placement of the order has ever been confirmed nor received. After the initial response from iFit, no additional information or proof of remedy of this broken Proform Vue machine has been received at all from the business. Please let me know the next step to follow if BBB will not reopen the complaint and the business will not respond regarding an update to this matter
Sincerely,
*********************************Business Response
Date: 02/28/2023
Hello,
We apologize for the delay, your order number is ICS9600064 you may track it once it ships at www.ifit.com. Please let us know if you have any additonal questions.
Thank you
Customer Answer
Date: 02/28/2023
Complaint: 19327225
I am rejecting this response because: I want to know when this will ship and if it will not ship extremely soon, another solution/remedy to this issue is needed. It has now been 4 weeks with no update/shipping. I find it very suspicious that a company will not provide a refund for a machine that arrived broken, has functioned one time after spending over 2 hours on the phone with iFit downloading new software, doing reboots and resets, etc. and finally getting the Vue working only to fast forward to the next day, I come home from work on my lunch break to work out and the machine is frozen again. I am being forced to make monthly payments on this machine despite not being able to use it and iFit obviously not being willing or capable of providing a timely fix to their broken piece of equipment that is extremely bad business and would appear iFit doesnt guarantee the quality of their equipment nor value their customers time and commitment. I own several pieces of Proform equipment and was a devoted iFit user; however, at this time, I would never recommend iFit or any ProForm equipment due to the lack of willingness to fairly remedy this situation of a piece of broken and non-functioning equipment being sent to me right out of the box.I am paying monthly for a piece of equipment that I cannot not, and have not been able to use since receiving it with the exception of one time. I requested, and still am requesting, a full refund of the purchase price due to the machine (Proform Vue) arriving to my house non-functional and unable to be used brand new out of the box.
Business Response
Date: 03/02/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced. We completely understand where you are coming from on this matter.We have reached out to our parts department regarding your part order. They have confirmed that they have received the shipment in and are currently processing orders. Please allow **** business days for processing. You will receive tracking notifcation in an email once your item has shipped.
Thank you
Customer Answer
Date: 03/02/2023
Complaint: 19327225
I am rejecting this response because : I will update whether or not I am satisfied with this resolution once I receive confirmation that the part has shipped as well as after I receive the part that is supposed to fix the issue of the machine not functioning at all. I have little confidence considering the brand new machine arrived broken and non-functional. I am hopeful for a fix; however, hesitant considering brand new ProForm cannot make a machine that functions for more than one hour after hours of IT work obviously! I will update this BBB status after determining if this part I am supposed to receive truly fixes this broken ProForm Vue machine.
Sincerely,
*********************************Business Response
Date: 03/03/2023
Hello,
Thank you, please keep us updated.
Customer Answer
Date: 03/03/2023
Complaint: 19327225
I am rejecting this response because : I will update whether or not I am satisfied with this resolution once I receive confirmation that the part has shipped as well as after I receive the part that is supposed to fix the issue of the machine not functioning at all. I have little confidence considering the brand new machine arrived broken and non-functional. I am hopeful for a fix; however, hesitant considering brand new ProForm cannot make a machine that functions for more than one hour after hours of IT work obviously! I will update this BBB status after determining if this part I am supposed to receive truly fixes this broken ProForm Vue machine.
Sincerely,
*********************************Business Response
Date: 03/03/2023
Thank you, we look forward to hearing from you.Customer Answer
Date: 03/06/2023
Complaint: 19327225
I am rejecting this response because: I will update whether or not I am satisfied with this resolution once I receive confirmation that the part has shipped as well as after I receive the part that is supposed to fix the issue of the machine not functioning at all. I have little confidence considering the brand new machine arrived broken and non-functional. I am hopeful for a fix; however, hesitant considering brand new ProForm cannot make a machine that functions for more than one hour after hours of IT work obviously! I will update this BBB status after determining if this part I am supposed to receive truly fixes this broken ProForm Vue machine.
Sincerely,
*********************************Business Response
Date: 03/06/2023
Hi *******,
Thank you, we competley understand waiting until the part has arrived. Please keep us informed if you have any other questions. Thank you
Customer Answer
Date: 03/06/2023
Complaint: 19327225
I am rejecting this response because:I will update whether or not I am satisfied with this resolution once I receive confirmation that the part has shipped as well as after I receive the part that is supposed to fix the issue of the machine not functioning at all. I have little confidence considering the brand new machine arrived broken and non-functional. I am hopeful for a fix; however, hesitant considering brand new ProForm cannot make a machine that functions for more than one hour after hours of IT work obviously! I will update this BBB status after determining if this part I am supposed to receive truly fixes this broken ProForm Vue machine.
Sincerely,
*********************************Business Response
Date: 03/07/2023
Hello,
Your item has shipped. Your tracking number is 1ZX8444W0347327561. Please let us know if you have any further questions. Thank you
Customer Answer
Date: 03/07/2023
Complaint: 19327225
I am rejecting this response because:I will update whether or not I am satisfied with this resolution once I receive the part that appears, per the tracking # provided, to be arriving later this week that is supposed to fix the issue of the machine not functioning at all. I have little confidence considering the brand new machine arrived broken and non-functional. I am hopeful for a fix; however, hesitant considering brand new ProForm cannot make a machine that functions for more than one hour after hours of IT work obviously! I will update this BBB status after determining if this part I am supposed to receive truly fixes this broken ProForm Vue machine.
Sincerely,
*********************************Business Response
Date: 03/09/2023
Hello,
We understand where you are coming from, please update us once the machine is repaired. Thank you
Customer Answer
Date: 03/09/2023
Complaint: 19327225
I am rejecting this response because:I will update whether or not I am satisfied with this resolution once I receive the part that appears, per the tracking # provided, to be arriving later this week that is supposed to fix the issue of the machine not functioning at all. I have little confidence considering the brand new machine arrived broken and non-functional. I am hopeful for a fix; however, hesitant considering brand new ProForm cannot make a machine that functions for more than one hour after hours of IT work obviously! I will update this BBB status after determining if this part I am supposed to receive truly fixes this broken ProForm Vue machine.
Sincerely,
*********************************Initial Complaint
Date:02/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Proform treadmill with iFit technology around January 2020. The treadmill worked great and I continued to use it in manual mode when my iFit subscription expired. I was told there was a new update in Dec 2022 to the iFit software and shortly after that, Jan 11 2023 I went to use it and the screen was stuck on the white iFit screen. I called a support technician through iFit and they walked me through a factory reset. When an error message, Supported API:3 showed up, the tech told me I would need to purchase and self install a whole new console. I asked if there was any way to continue to use the treadmill without the iFit software and she told me that there was not. The treadmill was completely useless without a new console and this would need to be purchased on my own. A company that is requiring frequent software updates and having issues with machines following mandatory updates, yet not helping replace or send new consoles for free to customers is fraudulent.Business Response
Date: 02/03/2023
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
After reviewing your account it appears that a console has been ordered for you at no charge.
Are you in need of any further assistance?
Customer Answer
Date: 02/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have now ordered a new console for us! Thank you for your assistance!
Sincerely,
***************************Initial Complaint
Date:02/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Proform treadmill in early December and it did not function immediately upon assembly. Ive contacted customer service by phone, email and chat with no ************** has been over two months and I have been unable to use this expensive equipment.Business Response
Date: 02/03/2023
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
After reviewing your account it appears that you were assisted this morning.
Are you in need of further assistance?
Please let us know.
Have a great day!
Initial Complaint
Date:02/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The January update download crashed my treadmills cpu, there is only the white blank IFIT screen you cannot get off of it. The treadmill is now junk, I NordicTrack T 6.5Si Model # NTL17919.1 SERIAL No #*************Business Response
Date: 02/03/2023
******,
I am so sorry to hear that you are experiencing issues following a recent update. I am hopeful that we can help you out. In order for me to send a replacement Console free of charge, I will just need some visuals of your screen displaying the associated error.
Please advise with this, then we will get you taken care of. Thank you!
Initial Complaint
Date:02/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a nordictrack **** elliptical. Unit was lost in transit. Took them four months to get it to me. Was a complete disaster. Received the machine. Started working out recently, used machine about 50 times. Weld joint that bolts the monitor stand to the unit cracked completely. Machine is unusable. I have filed a customer service ticket. No response whatsoever. Im typing this as Ive been on hold for 50 minutes. No responded. I have had some poor customer services experiences in the past, but Ive never had any type of service that can come even remotely close to the poor customer service of ********************** and their nordictrack unit. Is it so hard to respond to a customer? Let me guess youre understaffed? No excuses. $1700 down the drainfor a young father of 3 trying to stay in shape and set an example for my boys, this is devastating both mentally and financially. Please respond and get this customer taken care of. Next step is the attorney general, final step lawyer. Not about the money at this point. Its about the principle of taking care of the people who take care of you. *********************, get your organization togetheryou have great branding and youre losing customers left and right because of poor customer service? How could your organization squander such an opportunity to own this space? Just take care of your people!Case number: ********Business Response
Date: 02/03/2023
Hi *****,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
I'm happy to get this resolved for you. Please provide the following infomation so that we may get your machine added to your account.
Serial Number:
Model Number:
Date Purchased:Can you also please provide a picture of the machines issue (the damage), a picture of the full machine taken further back, a picture of the serial number decal, a picture of your receipt, and verify your email for us. Thank you!
Customer Answer
Date: 02/09/2023
Customer response:
To be super clear, I purchased the unit and was charged on February 17th 2022 for $1763.36... and it took 3 months to arrive. I do not have a copy of my receipt as I have changed positions at work and lost all access to e-mails prior to July of 22. Attached are the pictures you requested. I am sure you can pull up the invoice in your own records.
Address is **** *********************************** *********** ** 46158.
Model: NTEL71420.5
Serial: *************
Again, I'm not sure the unit is fixable...unless your technicians can weld or unless you send a new machine stand but I am no expert.
Please respond with next steps and with resolution to this claim.
***************************;
Business Response
Date: 02/20/2023
Hi,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
This morning we have looked into your account we will need a few images of the machine, Can you please send us the following images?
A picture or screenshot of the receipt from the purchase of the machine
A picture of the sticker on the machine that shows the model number and serial number
Lastly, three photos of the machine, with the full machine in the image.
Please also confirm the best contact number, email address, and shipping address as well.Thank you
Customer Answer
Date: 02/28/2023
Complaint: 18973345
I do not have the original receipt. I am sure you have the invoice in your system you could help me find, please. Here is the model and serial #there are pictures attached as well.Sincerely,
*********************************Business Response
Date: 03/01/2023
Hello,
I'm sorry I'm not seeing any pictures attached of the requested documentation. Can you please email them to **********************************************************?
Thank you
Customer Answer
Date: 03/01/2023
Complaint: 18973345
I will send them through to your e-mail now.
Sincerely,
*********************************Business Response
Date: 03/02/2023
Hello,
Thank you for emailing me those pictures, We have submitted your case to our Product replacement team. Once they have reviewed your case, they will then communicate with your via email. Please let us know if you have any questions.
Initial Complaint
Date:02/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reached out on January 12th for support to replace my console for my **** NordicTrack treadmill because the console is stuck in a continuous loop as a result of an update sent to my treadmill. I was told to call back after 10 days if my order number ICS9581473 had not shipped and they would see what they could do. I waited 15 business days monitoring the shipping tracker which currently states shipment details not available yet. You will get notified when your item is shipped. When reaching out to the company to see what could be done, I waited 4hrs on hold which helped me progress no further in my quest for resolution to this problem. I reached out utilizing chat rooms only to have the connection disconnected multiple times when I was at number 5 and under to talk to someone. I am now reaching out to the BBB for help with resolving this issue because I cannot make contact with anyone to replace my console for repair of my treadmill or replacement of my **** treadmill if replacing my console is not possible.Business Response
Date: 02/03/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
I have looked into your order for you and I do see this part is currently on back order. Once we receive a shipment we will have it shipped to you as quickly as we are able.
You are welcome to reach out to our ****** Services at 1-833-680-iFit (****) with any questions.
Thank you
Customer Answer
Date: 02/10/2023
Complaint: 18959154
I am rejecting this response because: To date iFit has not provided me with a replacement console or otherwise fixed the defect. As a result, the treadmill has been rendered totally inoperable from January 12, 2023, to present.
Sincerely,
*******************************Business Response
Date: 02/13/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
We are working on getting your order to you as quickly as we're able, we apologize for the delays!
You are welcome to reach out to our ****** Services at 1-833-680-iFit (****) with any questions.
Thank you
Initial Complaint
Date:02/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife bought a studio bike from this company. The studio bikes screen stopped working and is still under warranty. We have exhausted all means of trying to contact this company. Multiple attempts since 1/2/23 to call them, We opened a BBB complaint on 1/23/23 and IFIT responded that they would rectify the issue. NOTHING has been done since then, no contact made to us, nothing. If you call them no one picks up and if you request contact through their portal no one calls you back. What this company is doing is criminal!Business Response
Date: 02/03/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.We are happy to get this resolved for you, did you do any kind of update before your machine went down? also do you have any error code? If not than please remove the motor hood. This can be removed by a few screws. Once removed, you will see a green control board with a red LED light on it. Please provide a video of the LED light pattern. Make sure you are not on the machine while running this test. please email the video to **********************************************************
Thank you
Customer Answer
Date: 02/07/2023
Complaint: 18971224
I am rejecting this response because:Requested information has been sent but Ive heard nothing from the company.
Sincerely,
*******************************Business Response
Date: 02/08/2023
Hi *******,
We have not received anything, can you please try sending it again?
Thank you
Customer Answer
Date: 02/08/2023
Complaint: 18971224
I am rejecting this response because:the original sent email says it was successfully sent and received on 2/4/23 at 8:43pm. I resent the email again to the email address you provided. Respectfully, it seems you are stalling in rectifying this issue.
Sincerely,
*******************************Business Response
Date: 02/20/2023
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
We were able to order parts for you, Your part order is ICS9604095
**************************************************************************If you have any further issues with the machine, please reach out to our ****** Services at 1-833-680-iFit (****) with any questions.
Thank youInitial Complaint
Date:02/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Nordic Track exercise bike exactly one year ago. Lately, the bike has been making strange sounds when pedaling. It needs serviced. I would expect a ***** piece of exercise equipment to last more than a year. I would also expect satisfactory customer service. Their recommended procedure is to fill out a form expressing the issue. I did this almost two weeks ago with no reply other than an automated email that they received my form. Yesterday, I spent an hour waiting to chat with a representative who couldn't help me because she said I wasn't by my bike. She was also rude. When I got home, I spent 2 hours on hold on the phone and finally gave up. So my bike has an issue, and they are not reachable.Business Response
Date: 02/03/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
I'm happy to get this resolved for you, please email me a video of the noise to ******************************************* so that we may troubleshoot a little more to make sure we get this resolved for youThank you
Initial Complaint
Date:02/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My treadmill became bricked at the end of 2022 due to your software update. I've spent HOURS on hold and did all the troubleshooting steps to get told I need a new console and that it would arrive in a couple weeks on 1/3. My treadmill was under warranty since its only 2 years old but my part hasn't shipped. I spent money to have a treadmill at home and now I have to pay to workout at a gym with month to month pricing. This is unacceptable for a business and I need this console shipped immediately to fix the issue YOUR company caused. It has been over 4 weeks and the part has not shipped. Are you shipping out consoles first to the people you are charging vs the ones under warranty???Business Response
Date: 02/03/2023
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
After reviewing your account, we have very limited information about the part order ETA.
We have reached out to our parts team requesting more information about the next restock and ship date.
We typically hear back within 24 hours.
Let us know if you have any questions.
We will be sure to update you once we hear back.
Customer Answer
Date: 02/07/2023
Complaint: 18969021
I am rejecting this response because: have not received a date or resolution on when the part will arrive
Sincerely,
*************************Business Response
Date: 02/08/2023
Hello,
Our parts team has informed us that they have this part available to ship. However, it does not have the written instructions included.
We are able to ship it out if you confirm that you're okay with it not including the written instructions.
Please let us know.
Customer Answer
Date: 02/08/2023
Complaint: 18969021
I agree to have to part shipped without the instructions the tech guy told me there are videos on how to install.
Sincerely,
*************************Business Response
Date: 02/09/2023
Hello,
Thank you.
We have submitted this to our parts team.
Your order will ship out within the next **** business days.
You can track your order at anytime at iconservie.com using your order number.
Please let us know if you have any questions.
Have a great day!
Customer Answer
Date: 02/16/2023
Complaint: 18969021
I am rejecting this response because: I will not consider this as resolved until I have the tracking info and know it has been shipped. The 7 to 10 days have been said 2 times before this and it was in fact not shipped out.
Sincerely,
*************************Business Response
Date: 02/17/2023
Hello,
Again, we apologize for the delay.
We will get this sent out as quickly as possible.
You can track your order at anytime at iconservice.com.
Customer Answer
Date: 02/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:02/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,A couple weeks ago, my Nordic Track **** Treadmill screen now only shows the white background and iFit logo and goes to black - then that repeats. I have tried the reset button in several combinations recommended online. Nothing is fixing this. I called customer service and waited on hold for 1 hour last week to reach an agent only to have them hang up on me. I have sent emails to 2 different email addresses and both have been returned as undeliverable. I have read about a recent update that has crashed the system and there are many others out there like me. Is there going to be a recall and replacements sent out? My treadmill does not have a manual mode so with that screen working, my ******* machine is useless. What solutions do I have available to me?Please please fix this issue.Thank you!Business Response
Date: 02/03/2023
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
We're happy to get this resolved.
Please provide a picture of the console display.Customer Answer
Date: 02/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************************
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