Complaints

This profile includes complaints for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a NordicTrack Commercial **** around January 2020. It is still under warranty for parts. Unfortunately when IFit did a system wide update, many consoles (see all BBB complaints) stopped working completely, thus rending the treadmill completely unusable. They say the consoles are on back order with no time frame available for when in stock and shipping out. This is unacceptable, as this happened to so many users and on top of that, we all pay for IFit membership, that is basically useless now as well. I purchased the membership to use with my treadmill, not for the other workouts. I am extremely disappointed in the customer service and amount of wait time for replacement parts is unacceptable. I think that IFit should provide a new treadmill to me, as it is still under warranty and unfixable.

  

  Business Response

  Date: 02/28/2023

  Hello, 

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.

  With this issue being a wide spread, we currently do not have an ETA for the console restock.

  We are working hard towards a resolution for this issue to hopefully provide more information within the coming weeks.

  We apologize for the delay and appreciate your patience.

  Please let us know if you have any questions.

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19505895
  
  I am rejecting this response because: This is unacceptable for a business and should be compensated with, at the least, extended membership time made for loss of being able to use the IFit programs pertaining to running on the treadmill. What happens when a treadmill is still under warranty but your parts aren't manufactured in the time allowed for warranty? Does this qualify for a class action lawsuit?
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 03/01/2023

  Hello, 

  We apologize for your experience. 

  We're happy to add the total downtime to your warranty and membership once your machine is back up and running.

  Customer Answer

  Date: 03/04/2023

   
  Complaint: 19505895
  
  I am rejecting this response because: Thank you, I do appreciate you adding time to warranty and IFit subscription when back up and running. However, it feels very uncertain whether or not my treadmill will ever be back up and running. I need to question why the parts are available from various supply outlets online and you can not just reimburse for purchasing the part needed, the console part number ****** that is available thru ********************************************************************************************************************. This part is available thru multiple stores.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 03/06/2023

  Hello, 

  Please refer to iconservice.com. This is our part replacement website. You will see that the part is out of stock. 

  We will get this resolved as quickly as possible. 

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19505895
  
  I am rejecting this response because: If the part is out of stock but readily available on multiple other sites, could you explain the process of how you long it will take to get a replacement console if so many consoles were broken after the update by IFIT? Why can't IFIT purchase the readily available parts, or reimburse the customer for doing so? Could you please be more transparent in how long it will be before a console is available?
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 03/10/2023

  Hello, 

  The other sites are not verified vendors are are most likely not the correct model or version of console needed for your specific model. 

  Our current ETA for  a console restock is within the next 4-6 weeks. 

   

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Nordictrack treadmill 'died' on me in November. I've been trying to get it repaired through my extended warranty ever since. There has been little to no communication from them. I have tried to get updates through their email links - no response besides the auto-generated 'we got your email' - chats, which they recommend, take you to their 'new equipment purchase' helpline where they transfer you to their warranty repair chat, which you then wait for HOURS for an agent where they then disconnect you (tried this numerous times since November, one time I left it overnight and they still hadn't come onto the chat by the morning - it was still 'connecting with agent'). I have paid for this warranty. I need my new console so I can use my treadmill. I really need to have some solution here - we are now basically in March. It's been months! Help, please. If they cannot fix it - they should replace it per the Warranty! At minimum - keep me informed on what the heck is happening. I've had zero updates since December. Thank you in advance for any help. Please let me know what else you might need from me. *******************************

  

  Business Response

  Date: 03/10/2023

  Good morning,

  
  

  Although this customer is claiming that they have an extended warranty this member is still covered under the manufacturer's warranty for the parts that were ordered.  Can you please transfer this claim to iFIT Health and Fitness so that the customer can receive the assistance requested?  We are unable to assist due to the active coverage terms.

  
  

  Thank you,

  
  

  
  

  *****************************

  

  Business Response

  Date: 03/10/2023

  Hello, 

  
  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.

  
  With this issue being wide spread, we currently have an ETA for the console restock as 4-6 weeks. We are working hard towards a resolution for this issue to hopefully provide more information within the coming weeks.

  We apologize for all you have been through. Were happy to add the down time to your warranty and IFIT membership (if you have one) once your machine is back up and running. Let us know and we will add the time back onto your machines warranty for the time that it has been down.

  
  We apologize for the delay and appreciate your patience.Please let us know if you have any questions.

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Proform has released updates that render the machine inoperable. Do a quick ****** search you'll see there's already class action being formed. BBB has a responsibility to consumers to take this matter on. IFit is upset folks are not buying their subscriptions and as punishment are bricking people's devices as a cash grab scheme to get them to buy more parts/labor.

  

  Business Response

  Date: 03/01/2023

  Hello-

  
  We are so sorry about the inconveniences and the frustrations that you have experienced. We completely understand where you are coming from on this matter. 

  
  We have sent this information over to our iFit software team for you and had them further review your account. They have confirmed they are going to have a representative call you today to troubleshoot and resolve the software issues you are experiencing. 

  
  If you have any further questions, please contact our iFit software team directly at **************.

  
  Thank you     
  

  
  

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19504444
  
  I am rejecting this response because: you still haven't resolved it
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/07/2023

  Hello, 

  our records indicate that you have been contacted by our ifit team and tehy have gone ahead and ordered you a console. the console order number is ICS9626282. you may track it at www.ifit.com once it ships. 

  Thank you 

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Nordictrack **** treadmill model NTL14129.9 roughly 2 years ago. It is out of warranty. It was not used much over the past 2 years for many reasons, yet the belt/motor typically stops 1 or 2 times within 20 minutes. A total of less than 50 miles and 20 hours. I talked with an Ifit service agent today (Feb 27, 2023 ~11:00 AM EST) and was told it would cost ~$160 for diagnostics. I have read reviews about the service from Ifit, which are not very promising. Most of the service reviews talk about repeated parts replacement, a number of them talk about how the treadmill was never fixed. Yes, it would be nice if they helped with the cost of the repair, but the treadmill is out of warranty. My concern is paying $160 for diagnosis, then paying for parts, and then not having a machine that will work. Based on reviews this will likely happen. When mentioning this concern to the service agent there was not a positive response, you just keep paying. I also considered purchasing parts online and I ran into difficulties when contacting a third party supplier. Upon the further investigation it appears there many **** treadmill models. My model is not listed online. Consequently Ifit has made it a necessity to work with them on repairs. So what do I do now?Again, I understand that the machine is out of warranty. Though I do not think it is right to simply keep charging for what appears to be poor service for what was a poor machine in the beginning. I am not sure if anything can be done, but thought I would ask.

  

  Business Response

  Date: 02/28/2023

  Hello-

  
  We are so sorry about the inconveniences and the frustrations that you have experienced. We completely understand where you are coming from on this matter. 
  

  We have a diagnostics service that you can purchase with us. The initial service visit the diagnostics will start at $159 before state and local tax and any trip fees. The technician will come out and diagnose the problem and try to resolve the issue. If parts are necessary to resolve the issue, the technician will tell you what parts are needed. You will then contact us to order the parts or order them online at www.iconservice.com and then we can set up a return visit for $65 before state and local tax and any trip fees as long as its within 30 days of the visit. 

  We apologize this was not explained more clearly. Please let us know if you have any additional questions. 

  Thank you 

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19504180
  
  I am rejecting this response because:

  My concern was clearly reinforced by the Ifit response. Actually, the response is worse than my original conversation. There are now likely trip fees and return trip fees. I will quickly have more dollars in this treadmill than a new one.

  Again, I understand my treadmill is out of warranty. Though as I have stated, it is essentially new and never worked correctly. Based on many reviews I am very hesitant to start paying for diagnostics or attempted repairs. This is suppose to be a commercial machine that should have worked for many years.

  To start paying likely around $200-$250 for just diagnosis, then even more for parts and then being open ended I am not willing to do. Again, there are too many reviews where the machines are not fixed after repeated attempts. I am not saying that I would not pay anything, as it is out of warranty. I would think the company should stand the actual repairs.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/01/2023

  Hello, 

  We apologize for your hesitation, we can assure you that our technicans will do everything in their power to make sure the machine is repaired in a timely manner. 

  Thank you 

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 19504180
  
  I am rejecting this response because:
  
  At this point I would only have your word that this would be fixed, and I do not know you. There are many reviews that more than suggest that the service will be poor.

  At this point I do not hear where there are any guarantees. From the Ifit responses I see that I have no choice but to proceed on my own at this point. So I certainly do not see this as resolved, but also see little reason to keep wasting my time in hoping that there would be some consideration given considering this is supposed to be a commercial machine. Consequently, I see myself as another dissatisfied customer.

  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/02/2023

  Hello, 

  To schedule a technician please reach out to our member services at  1-833-680-iFit (4348)

  Thank you 

  Customer Answer

  Date: 03/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and continue to find no resolution. The only way I know how to prevent more of my time being wasted by a company that appears to me does not care about the customer is to mark this resolved. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a NordicTrack in December 2018. The treadmill requires the iFit program to be working in order to work. In November 2022, the treadmill stopped working suddenly. I called iFit and spoke with a representative on 11/29/22. I was told that a replacement console would be sent to my attention. It now has been four months, and I have yet to receive any estimate of when the replacement will occur. This problem has affected so many customers that there is even a ******** page for "Victims of NordicTrack 2022."Below is an example of the email correspondence where the company fails to take responsibility for this fault:Begin forwarded message:From: ifit support <**********************************>Subject: RE: [EXTERNAL] Re: WHERE IS THIS PART? Fwd: Order Confirmation ICS9550750 [ ref:_00Dj0JnBt._5003a1Jjkpx:ref ]Date: February 1, 2023 at 9:49:43 AM CST To: ***************************** <***************************>Hello, I see on your file we got with the warehouse for a better ETA but sadly due to part shortages it will be a bit longer. I believe they should have told you this before but in case they didn't. as of the date we put in the form to the ware house it was looking to be 3 to 4 weeks out. That was as of the date you got in touch with us. This is not a guarantied date but an estimate as they did say they don't have a firm eta yet. Sadly due to global shipping being very halted at the moment there is only so much we can do. We apologize.We will get the parts to you. It will just take a little longer than normal. I am very sorry. Best regards,

  

  Business Response

  Date: 02/28/2023

  Hello, 

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.

  With this issue being a wide spread, we currently do not have an ETA for the console restock.

  We are working hard towards a resolution for this issue to hopefully provide more information within the coming weeks.

  We apologize for the delay and appreciate your patience.

  Please let us know if you have any questions.

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19501675
  
  I am rejecting this response because:  this response is unacceptable. Ive been told the same story for months that the *** is uncertain. You have sold me a very expensive piece of equipment that is unusable right now. I would like a replacement and a defined date for that replacement. I also know that others have received the replacement module.  Please see the posting from another one of your customers on Facebook:

  Well got my new console ?in the other day and well it showed up with a cracked screen ?????. I called and after 40 mins on hold with no questions asked they are sending a new one out. This is a lot different then it was the last time I had to deal with them.
  

  Clearly you do have supplies.  Ive been waiting since November and would like the replacement ASAP.
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 03/01/2023

  Hello, 

  We apologize, we are not able to provide a return or replacement as you're well outside of the 30 day return window. We must wait for the part restock. 

  Some members may have received consoles for other models. However, your models console is out of stock with no current ETA.

  Again we apologize for the delay. We will get this resolved as quickly as possible. 

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 19501675
  
  I am rejecting this response because: you have been telling me the same response since November 2022.  For all I know, this may be the issue for the next two years. Overall, you have put your customers, the very people who have paid thousands of dollars to purchase your product, in a very awkward position.  My family has canceled all of their gym memberships with the expectation that we would have the treadmill to use.  Having no access to this expensive productive for 5 months and no sign of resolution is unacceptable.  In addition, most professional companies who sell a product that had suddenly became dysfunctional overnight would have produced a mass email or letter or explanation that would be distributed to their customers within a 5 month period.  For some reason, your company has been incapable of any such transparency.  At the very least, you owe ALL of your customers of a letter of explanation, an apology, and compensation for the inability to use their treadmill.  You need to produce response other than you don't know the ETA.  I also know that you have thousands of customers who feel the same way.  

  

  Business Response

  Date: 03/02/2023

  Hello, 

  We understand your frustrations. 

  Again, we apologize. 

  We will get this resolved as quickly as possible. 

• Initial Complaint

  Date:02/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Nordictrack S22i studio bike fall of 2020 only used for 2 *******. A few months I rode it a couple times then next time I went to ride it was as if it was completely dead. It showed power to the bike but screen was black. We tried the reset button nothing. Contacted them and they told me there is nobody on my area that can service this. They recommended I ****** you tube videos or to contact a local gym that could give me a name of service people. I did all that and no gym could help me out. We tried social media sites and was recommended to replace motherboard. That didnt work. I reached back out to them and they said sorry cant help you??? Seriously I paid $2500 for this bike. There costumer service is the worst and Im very disappointed because I loved the studio bike and was going to be getting a treadmill but now knowing they cant back up there machines I will not nor will I recommend. Im embarrassed that I talked so highly of this machine and also had others choose this over peloton. Regretting not going with peloton now.

  

  Business Response

  Date: 02/28/2023

  Hello, 

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
  
  

  We have reviewed your account and see that your machine is no longer under warranty. 

  For further assistance, you will need to contact our non-warranty team directly at-************ or you can visit iconservice.com to order replacement parts. 

  Please let us know if you have any questions. 

  Have a great day! 

• Initial Complaint

  Date:02/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a treadmill from ********** manufactured by this company on January 2nd, 2023. After getting appoximately 90% of the asssembly complete, the part ot parts required for the next step have either holes incorrectly drilled or we have the wrong part. The instructions in the box say not to contact the merchant that sold the treadmill or return the product, but to instead, contact them to have the problem addressed. I called the first time and was on hold for over an hour before someone answered the phone, I explained the situation to the employee. He seemed bothered by the call and said he was transferring me to the parts department. i was on hold for another hour and no one ever answered. I also tried their chat feature on their website and the same thing--no one ever responded. I have sent multiple emails and not one repsonse. I have used filled out their help request form on their website. I did get an automated reponse from that with a case number but no one attempted to comtact me after that. After seeing all of the complaints on the BBB website, I have no idea how they have a 100% rating. They have our hard-earned money and are obviously done with us. We are left with a 200 pound piece of equipment that we cannot use. I am not upset about the defective or wrong parts--those things happen. What I am livid about is being totally ignored concerning our issue. They will, however, send multiple correspondence asking me to purchase their "maintenance plans". Totally unbelievable and unacceptable. I have little hope of getting this resolved. I am just hoping that others research the BBB and read this before considering purchasing anything from this company. I urge you to reconsider your 100% rating for this company. Thank you for your time.

  

  Business Response

  Date: 02/28/2023

  Hello-

  
  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
  

  I'm happy to get this resolved for you, can you please tell us which parts need to be replaced? along with send us pictures of the items. 

  Thank you 

• Initial Complaint

  Date:02/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 ifit 1 year membership cards that are no longer valid. One was a gift and the other came with my machine I purchased. There wasn't a expiration on my cards and they just decided one day to not validate them anymore.

  

  Business Response

  Date: 03/01/2023

  Hello-

  
  We are so sorry about the inconveniences and the frustrations that you have experienced with your iFIT membership. We completely understand where you are coming from on this matter. 

  
  We have sent this information over to our iFit software team for you and had them further review your account. They have confirmed they are going to have a representative call you today to get those 2 years added for you. 

  
  If you have any further questions, please contact our iFit software team directly at **************.
  Thank you     
  

  
  

  Customer Answer

  Date: 03/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a NordicTrack s22i bike that was supposed to use the iFit software. We cannot use the bike because the software continues to run into connection issues. The console will not load up after the pin reset. The updates will not download to the bike. Before these latest issues we also were not able to complete most of the work outs because the software would just reset itself. This has been going on for over a year. Software is not a warranty issue, and the company has not fixed their issues. We have dumped hours into trying to get support to fix the software issues. They also gate doing a hard reset on the device by not giving the customers the pin until you call in. Overall, this is a company that sold a device for **** dollars and then broke it on us with software updates that were not properly tested and rendered our device unusable and worthless. We could also not pass this device onto anyone else and as it stands this will just end up in a landfill.

  

  Business Response

  Date: 03/01/2023

  Hello-

  
  We are so sorry about the inconveniences and the frustrations that you have experienced. We completely understand where you are coming from on this matter. 

  
  We have sent this information over to our iFit software team for you and had them further review your account.They have confirmed they are going to have a representative call you today to troubleshoot and resolve the software issues you are experiencing. 

  If you have any further questions, please contact our iFit software team directly at **************.

  Thank you 

  
  

• Initial Complaint

  Date:02/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IFit NordicTrak treadmill console died after an update. API 3 error. Reached out to iFit through chat, email, phone. We had to stay on hold for hours just to be disconnected. After days of trying to get support, we finally got someone to answer. They determined we needed a new console. Over 8 weeks later, the order is still being "processed". We own multiple pieces of iFit equipment. This update crashing consoles appears to be an issue for multiple people/units. Please help. Order Number: ICS9570174 Model Number: NTL17219 Part Number: 405943Description: CONSOLE(ARGON)

  

  Business Response

  Date: 02/27/2023

  Hello, 

  
  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.

  
  With this issue being wide spread, we current ETA for the console restock is 4-6 weeks . We are working hard towards a resolution for this issue to hopefully provide more information within the coming weeks.

  We apologize for all you have been through. Were happy to add the down time to your warranty and IFIT membership (if you have one) once your machine is back up and running. Let us know and we will add the time back onto your machines warranty for the time that it has been down.

  
  We apologize for the delay and appreciate your patience. Please let us know if you have any questions.