Complaints

This profile includes complaints for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

iFIT has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
• 

  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

• 

  iFIT

  230 S Main St. Highlands, TX 77562

• 

  iFIT

  230 S Main St Highlands, TX 77562-3812

• 

  iFIT

  E 1725 N #727W River Heights, UT 84321

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a free 12 month family plan with iFIT that was given as part of a promotion for buying a rowing machine. As per my account, my membership expired September 7, 2023. My credit card was charged $ 41.34 twice, July 7 and Aug 7, 2023. When I brought this to their attention they said my member ship ended on July 7th. When I brought this to their attention they would only reimburse me the august payment. This is predatory and fraudulent. I would like the July billing of 41.34 to be reimbursed.

  

  Business Response

  Date: 08/10/2023

  Hello-

  
  We are so sorry about the inconveniences and the frustrations that you have experienced with your IFIT Membership. We completely understand where you are coming from on this matter. 

  
  We have sent this information over to our Billing team for you and have them further review your account. They stated that there was a dispute submitted for the refund, which is currently still in progress. We are unable to release funds until the dispute is resolved which takes up to 120 days. The dispute process will take time to be completed. Unfortunately when a dispute is submitted, you as the buyer need to stay in contact with your bank on where the dispute process is at. We can’t do anything with this account until the dispute has settled. 

  
  If you have any further questions, please call our Billing team at ###-###-####.
  

  
  

  Customer Answer

  Date: 08/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the dispute was settled by the customer service agent who stated they they deactivated my account and would reimburse me the August billing but not the July billing due to their strict refund policy. 
  

  it has not been acknowledged that my membership was active until September 7, 2023 and I should not have been billed for the months of July and August. 
  
  
  
  Sincerely,
  
  
  
  *** ********

  

  Business Response

  Date: 08/14/2023

  Hello, 

  After looking at this today after the weekend, it looks like both charges have been refunded and will be returning in 7-10 business days. Please let us know if you have any further questions. 

  Thank you 

  Customer Answer

  Date: 08/15/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ********

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/25/2023 I called about an issue with my treadmill fans. A service appointment was set up, and parts ordered under my warranty (presumably the extended warranty as that is the only one active)
  
  On 8/1/2023 the technician came to replace the fans. The new fans did not work and the technician requested a new console to be ordered. The console was sent to my home.
  
  On 8/7/2023 I called UTS to set up service because that is what I was instructed to do. They will not set up service because 'they do not cover fan issues'. I tried to have ICON set up service directly like they did in the intial call but they refused.
  
  On 8/8/2023 I sent the timeline of events to ICON and they again referred me to UTS even though they knew that I already tried that.
  
  As a consumer, this is very distressing. ICON sells extended warranties but appears not to service them. In my initial interaction I was led to believe all would be taken care of and sent both parts and a person to install them free of charge. When that did not work, they re-directed me to another company and not the issue is not covered. If the issue isn't covered, why was someone out here fixing it free of charge? My perception is that they messed this up. They either never should have sent a service person and explained what is covered, or finish the task they said they would take care of. Now I have parts here and nobody to install them. They didn't even have the decency to refer me to someone I could pay to take care of this.

  

  Business Response

  Date: 08/09/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter. 
  

  After reviewing your account, I can see that a service request has been set up for you as of 8/7/2023 and the tech has been notified to reach out for scheduling. Please allow 3-5 business days for the tech to reach out for scheduling. 

  Thank you 

• Initial Complaint

  Date:08/07/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an incline trainer from iFit, Inc. on 7/20/2022. The order included white glove delivery and assembly. The incline trainer was delivered to my home on 8/2/2022. The delivery team was also the assembly team. The machine exceeded the weight the team could carefully handle and, by their own admission, they had no prior assembly experience with this machine. Due to these circumstances, the machine has never worked properly. In fact, it was recently discovered by a technician sent by iFit, that a screw located in the frame is stripped. This has caused the platform to drop while in use but there were no resulting injuries. I contacted iFit the morning after the installation to inform them of the issues I could see without removing any panels or other parts. I phoned them twice and was on hold nearly two hours the first time and an hour and a half the next time. I am in meetings for work very often and do not have this kind of free time. After almost a year of waiting for all the parts to arrive, a technician from Assembly Experts came out to repair the machine. That is when he discovered the stripped screw as well as other missing hardware. He told me the machine could not be safely repaired, that it would need to be replaced. He also uploaded pictures and videos of the machine as well as a report of his findings. I have asked iFit repeatedly for an update on what is being done to correct this situation but I have heard nothing. I am asking for a new machine be delivered to my home, the assembly be done by a technician from Assembly Experts and the old machine and parts be removed from the premises. My order # is *******, web order # is **********, invoice # is ********. I paid $4,364.00 for the machine + $149.00 delivery + $418.99 for a 4-year extended warranty. The model # is NTL39222.2 and the serial number is **************. I feel as if I have been extremely patient during this whole ordeal and would like this matter resolved as soon as possible.

  

  Business Response

  Date: 08/08/2023

  Hi ****, 

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
  

  I have further reviewed your account and reached out to our service department regarding the results of your tech visit. It looks like we need to gather further infomation to add to your case for approval. Can you please provide a picture of the machine’s issue, a picture of the full machine taken further back, a picture of the serial number decal, a picture of your receipt, and verify your email for us.

  Thank you!
  
  

  Customer Answer

  Date: 08/08/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  A technician has already been out to my house twice and provided many pictures and videos of the issues with the machine and all of those are already on file. I have attached a picture of my receipt and I confirm my email address is *********************.  
  
  
  
  Sincerely,
  
  
  
  **** ***********

  

  Business Response

  Date: 08/09/2023

  Hi ****, 

  I apologize for the frustration, I was able to locate most of the pictures, however we do need a picture of the full machine further back, can you please supply this picture so that we may get this case submitted for approval? 

  Thank you 

  Customer Answer

  Date: 08/09/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have uploaded the requested picture of the full machine.
  
  
  
  Sincerely,
  
  
  
  **** ***********

  

  Business Response

  Date: 08/10/2023

  Hello-

  
  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.

  
  In looking into your account, we can see a product replacement has been submitted for you. Our product tracking team will be reaching out to you via email regarding your replacment. 
  If you have any questions, you can contact our Member Services at ************** (****)
  Thank you.
  

  
  

  Customer Answer

  Date: 08/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  In addition to the replacement machine offered, I am requesting white glove service be provided at no additional charge and the original machine and parts be removed from my premises.  The original machine weighs approximately 550 pounds so I cannot remove it myself.  I ordered the original machine with white glove service but did not receive what I would consider acceptable white glove service.  The machine was brought into my home out of the box, was damaged aesthetically, crucial hardware was left off and the machine did not work properly from the beginning.  I would like the new machine delivered in the box to the room it will reside and then I would prefer Assembly Experts come assemble the machine so I can feel safe while using the machine knowing that it was assembled by people with experience that will not leave off hardware that could result in injury. It has been over a year since the original treadmill was delivered.  I have been a loyal customer of iFit, I have owned six pieces of high-end NordicTrack equipment and I do not think this request is unreasonable.  

  
  Sincerely,
  
  
  
  **** ***********

  

  Business Response

  Date: 08/14/2023

  Hi ****, 

  I have reached out to our Product Replacment team and they are still waiting for you to respond to their email so that they can coordinate the replacement with you. The email should be from *************************** please check your spam folders as well as sometimes it goes to them. After you respond to them they will be able to see what options we can do for you set up wise. 

  Thank you 

   

  Customer Answer

  Date: 08/15/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ***********

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new Pro-form Rower from ****** that runs on the iFIT system. The equipment came with a 1 year membership card. Operating the equipment requires it to be registered, during registration, I entered the 1 year membership code but the software also forced me to enter credit card information. iFIT by default also comes with a 1 month membership. At the end of 1 month free trial, instead of using the 1 year membership code, the software ended up charging the credit card. When brought to the attention of customer service, and proving that the 1 -year membership was bought with the equipment, the only response is they cannot refund and would start the 1 year membership from now.

  

  Business Response

  Date: 08/04/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with your iFIT membership. We completely understand where you are coming from on this matter. 

  When reviewing the account, we do not see anything about a activation code being activated. The account was created in January of 2023 by starting the free 1 month trial. Because the activation code was never entered, it started charging the monthly fee after the free trial ended.

  Because there is no documentation of the activation code, we can not refund the monthly charges but can add the 1 year for you if you'd like.  As a courtesy we can also add an additional two months to this.  If you'd like this added, please let us know.

  Thank you!

  Customer Answer

  Date: 08/05/2023

   
  Complaint: 20421120
  
  I am rejecting this response because:
  All receipts were provided to support team to confirm that membership was purchased on Dec 2022. IFIT wants to intentionally wants overlook it. The membership number was provide during registration, but based on your response it seems your billing software  did not take up the code. 
  what I dont understand it, I have produced a proof of purchase for the card, provided that card number, why cant the 1 year membership start from Jan and refund incorrectly charged credit card. It seems the intention of the business is to unknowingly rip-off the customers. 
  
  Sincerely,
  
  *****

  

  Business Response

  Date: 08/07/2023

  Hello-

  We have a refund policy to follow as it's a company policy. You did not reach out within the 30 day timeframe nor did you confirm the activation code/card went through and updated your membership. On our internal documentation, it does not show the card ever went through or was it attempted, it's not showing up at all, which is how we are able to confirm it was not entered. If you would have reached out back in January, when you started getting charged, we would have been happy to refund and take care of you. At this point, those charges are too far out and are not able to refund them.

  Again, we do apologize!

  Thank you.

  Customer Answer

  Date: 08/07/2023

   
  Complaint: 20421120
  
  I am rejecting this response because:
  I can assure that membership number was entered. Considering that the 1 year membership card was purchased in Dec, why cant the membership predate.

   there is no logic why I wouldnt enter 1 year membership card when I had it in Dec 2022,  but its seems the logic is clear that you intend to cheat and rip of customers. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/08/2023

  Hello-

  We do sincerely apologize for any inconvenience this has caused.

  As this is not showing it was entered at the time we are unable to  refund this, we do apologize! 

  You are welcome to reach out to our ****** Services at 1-833-680-iFit (****) with any questions.

  Thank you 
  
  

  Customer Answer

  Date: 08/08/2023

   
  Complaint: 20421120
  
  I am rejecting this response because:
  Did not resolve the billing issue 
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a treadmill from Nordic Track, now iFit and they have locked the device to their ********************** commercial software. The hardware doesn't work without their subscription. When the treadmill was sold, it wasn't a requirement and now it is. I feel this is a rug-pull; an unfair change to our deal. A workaround exists but it involves having their support reset the software to before their change and then ignoring their steps to update it and cutting Internet access. It's not a reasonable workaround for the average person.

  

  Business Response

  Date: 08/04/2023

  Hello-

  
  We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your membership. We completely understand where you are coming from on this matter. 
  

  I'm happy to look into this for you, first I need a few things to add to your case, please provide the following: 

  Serial Number:
  Model Number: 
  Where Purchased:
  Date Purchased:
  Please also send a visual of the issue.please provide a picture of what your screen looks like. 

  Thank you 
  
  

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Defective equipment, poor customer service

  

  Business Response

  Date: 08/03/2023

  Hello-

  We apologize for any trouble you're having! Please provide additional information on the issue you're having and please verify the machines model and serial number.

  Thank you!

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20416152
  
  I am rejecting this response because:
  I have not received timely service in which I paid for and have been having difficulty with the commercial x22 treadmill since I received it in January 2021, the screen, the motor and wiring harness all have been replaced, it did not work properly until 6 months after receiving it. It has worked well since then but as of July 16 it stopped working again. I reached out to customer service , they took payment and said a repair person would contact me in 3-5 days, They didnt. I called back and customer service stateded the same thing and gave me the repair persons number, I waited the 3-5 days and no call so I called the repair person , they also said they would contact me in 3-5 days to set up appointment, it is now 7 days since the call. Please get you act together, the reason I purchased the treadmill was due to Nordic tracks reputation, but your leaving me with a poor impression. 
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/04/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
  

  I have escalated this to the service coordinator and have asked that you are contacted as quickly as possible for scheduling.

  Thank you!

  Customer Answer

  Date: 08/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Treadmill that we purchased in January 2022 has not been working properly since November 2022. Tech came out in June with wrong parts. Came back out in July 2023. Machine still not working properly - machine stops. The previous tech says work order closed cannot come back out but told us the motor and controller need to be replaced. Called IFIT - they are telling g us we literally have to take a cover off of the machine and troubleshoot with them over the phone before they will send a tech out. They know what the problem is yet are putting us through this. Im furious with this company. I purchased an extended warranty and expect them to hold up their end of the bargain. Im still making payments in the machine. Had I known them what I know now I would have never purchased a Nordic Trac and IFIT program.

  

  Business Response

  Date: 08/03/2023

  Hello-

  
  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
  

  I have gone ahead and made a replacment part order for the controller and drive *************. Your order number is ICS9727731. You may track it once it ships at www.ifit.com. As for the tech to return where you are strickly covered under the extended warranty for service you will need to reach out to them directly to schedule an appointment at **************. Let them know your part order number and they can get that all set up for you. 

  If you have any questions, you can contact our ****** Services at 1-833-680-iFit (4348)
  Thank you
  
  

  
  

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Proform treadmill model # PFTL59420.0 in March 2022 from Dunhams Sporting Goods in ********** , **.. In February 2023 it suddenly quit running after a few minutes walking. On Feb 27, 2023 I called I Fit with my problem and they had me remove the motor cover and video the motor's flashing lights til it quit. Based on that video, they decided I needed a new motor controller. They said they would send me a new one and contact a technician in my area to install. The girl I spoke to at I Fit assured me that since I reported my broken treadmill before the year warranty was up, it would be covered. After several attempts of the contracted techs to replace parts, it still isn't working. The contracted tech is 2 1/2 hours from here. I feel like it's been a guessing game from the beginning. Now I Fit is saying I have to pay for additional parts and hire someone to come to install because it's out of warranty. If something is reported broke while under warranty, shouldn't it be covered? It's not my fault they can't get someone here to fix it before the warranty is up.

  

  Business Response

  Date: 08/03/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
  

  I have looked over your account and do see the issue was reported within your warranty.  I have gone ahead and ordered the parts the technician requested and set up a service order for the technician to install the parts.  Your order number is ICS9727736 and your service order number is SO-2793018.

  Thank you!

• Initial Complaint

  Date:08/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an issue since i bought my treadmill in 2020. I have numerous amounts of emails back and forth with IFIT to trouble shoot and resolve the issue. My machine does not work as intended. After trouble shooting, the problem is fixed for a few days, then my machine no longer works. The screen is blank white and does not allow me to do anything. I have had this issue since the machine was under warranty. A subcontracted technician was sent out a few months ago to fix the screen. This worked but now the issue as arisen again. This has been ongoing for over 2 years now with no ultimate solution. At this point, it would seem the product should be replaced. The treadmill has not worked correctly more than it has actually worked. I am tired of calls and emails that have not succeeded to resolve the issue.

  

  Business Response

  Date: 08/02/2023

  Hello, 

  We are so sorry about the inconveniences and the frustrations that you have experienced. We completely understand where you are coming from on this matter. 

  ****** will be in touch with you to get this resolved as quickly as possible. 

  Have a great day! 
  
  

• Initial Complaint

  Date:08/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had this nordictrack t 6.5 si treadmill for three years now. Within the first year the console had to be replaced 3 times due to nonfunctional parts. The first time the speakers. The second the whole console was bad and was nonfunctional. The third time has fixed the issue mostly. The ifit app I had was wasted for 6 months waiting on replacement parts. The ifit app doesn't work half of the time. You cannot use other apps even though the tablet has the ability nordictrack and ifit has deliberately locked these functions out in order to try and force you to purchase their apps service which doesn't work 90% of the time as advertised. I just want to listen to music or watch a video while running or maybe even the news. I paid **** dollars for a machine not worth 300 it seems. This is not buyers remorse. This is consumer frustration. Do not sell products and lock it out from being able to use all the functions available.

  

  Business Response

  Date: 08/02/2023

  Hello, 

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and the machines issues. We completely understand where you are coming from on this matter.
  
  

  Unfortunately we are not able to modify the tablet capabilities.

  Are there current issues with your machine?

  Did you purchase an extended warranty?

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20410344
  
  I am rejecting this response because: individuals online are able to bypass your intentional lockout of privileged mode and use other apps. Your company is is deliberately handicapping devices. I do not have an extended warranty nor do I wish to purchase one. This will be the last machine that has Ifit in my home due to the shady business practices you run. There are constant problems with the nordictrack machines mainly due to Ifit. Ifit is a pretty awful service especially for the price. You absolutely can modify the tablets to allow third-party apps. You just refuse to give up control and try to force consumers to purchase your terrible service.

  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 08/03/2023

  Hello, 

  We apologize, without an extended warranty this machine is no longer under warranty. You will need to contact our non-warranty department directly at- ************. 

  Let us know if you have any questions. 

  Have a great day!