Complaints

This profile includes complaints for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
• 

  iFIT

  230 S Main St Highlands, TX 77562-3812

• 

  iFIT

  230 S Main St. Highlands, TX 77562

• 

  iFIT

  E 1725 N #727W River Heights, UT 84321

  
• 

  iFIT

  945 S Main St Smithfield, UT 84335-2303

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Treadmill that we purchased in January 2022 has not been working properly since November 2022. Tech came out in June with wrong parts. Came back out in July 2023. Machine still not working properly - machine stops. The previous tech says work order closed cannot come back out but told us the motor and controller need to be replaced. Called IFIT - they are telling g us we literally have to take a cover off of the machine and troubleshoot with them over the phone before they will send a tech out. They know what the problem is yet are putting us through this. Im furious with this company. I purchased an extended warranty and expect them to hold up their end of the bargain. Im still making payments in the machine. Had I known them what I know now I would have never purchased a Nordic Trac and IFIT program.

  

  Business Response

  Date: 08/03/2023

  Hello-

  
  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
  

  I have gone ahead and made a replacment part order for the controller and drive *************. Your order number is ICS9727731. You may track it once it ships at www.ifit.com. As for the tech to return where you are strickly covered under the extended warranty for service you will need to reach out to them directly to schedule an appointment at **************. Let them know your part order number and they can get that all set up for you. 

  If you have any questions, you can contact our ****** Services at 1-833-680-iFit (4348)
  Thank you
  
  

  
  

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Proform treadmill model # PFTL59420.0 in March 2022 from Dunhams Sporting Goods in ********** , **.. In February 2023 it suddenly quit running after a few minutes walking. On Feb 27, 2023 I called I Fit with my problem and they had me remove the motor cover and video the motor's flashing lights til it quit. Based on that video, they decided I needed a new motor controller. They said they would send me a new one and contact a technician in my area to install. The girl I spoke to at I Fit assured me that since I reported my broken treadmill before the year warranty was up, it would be covered. After several attempts of the contracted techs to replace parts, it still isn't working. The contracted tech is 2 1/2 hours from here. I feel like it's been a guessing game from the beginning. Now I Fit is saying I have to pay for additional parts and hire someone to come to install because it's out of warranty. If something is reported broke while under warranty, shouldn't it be covered? It's not my fault they can't get someone here to fix it before the warranty is up.

  

  Business Response

  Date: 08/03/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
  

  I have looked over your account and do see the issue was reported within your warranty.  I have gone ahead and ordered the parts the technician requested and set up a service order for the technician to install the parts.  Your order number is ICS9727736 and your service order number is SO-2793018.

  Thank you!

• Initial Complaint

  Date:08/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an issue since i bought my treadmill in 2020. I have numerous amounts of emails back and forth with IFIT to trouble shoot and resolve the issue. My machine does not work as intended. After trouble shooting, the problem is fixed for a few days, then my machine no longer works. The screen is blank white and does not allow me to do anything. I have had this issue since the machine was under warranty. A subcontracted technician was sent out a few months ago to fix the screen. This worked but now the issue as arisen again. This has been ongoing for over 2 years now with no ultimate solution. At this point, it would seem the product should be replaced. The treadmill has not worked correctly more than it has actually worked. I am tired of calls and emails that have not succeeded to resolve the issue.

  

  Business Response

  Date: 08/02/2023

  Hello, 

  We are so sorry about the inconveniences and the frustrations that you have experienced. We completely understand where you are coming from on this matter. 

  ****** will be in touch with you to get this resolved as quickly as possible. 

  Have a great day! 
  
  

• Initial Complaint

  Date:08/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had this nordictrack t 6.5 si treadmill for three years now. Within the first year the console had to be replaced 3 times due to nonfunctional parts. The first time the speakers. The second the whole console was bad and was nonfunctional. The third time has fixed the issue mostly. The ifit app I had was wasted for 6 months waiting on replacement parts. The ifit app doesn't work half of the time. You cannot use other apps even though the tablet has the ability nordictrack and ifit has deliberately locked these functions out in order to try and force you to purchase their apps service which doesn't work 90% of the time as advertised. I just want to listen to music or watch a video while running or maybe even the news. I paid **** dollars for a machine not worth 300 it seems. This is not buyers remorse. This is consumer frustration. Do not sell products and lock it out from being able to use all the functions available.

  

  Business Response

  Date: 08/02/2023

  Hello, 

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and the machines issues. We completely understand where you are coming from on this matter.
  
  

  Unfortunately we are not able to modify the tablet capabilities.

  Are there current issues with your machine?

  Did you purchase an extended warranty?

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20410344
  
  I am rejecting this response because: individuals online are able to bypass your intentional lockout of privileged mode and use other apps. Your company is is deliberately handicapping devices. I do not have an extended warranty nor do I wish to purchase one. This will be the last machine that has Ifit in my home due to the shady business practices you run. There are constant problems with the nordictrack machines mainly due to Ifit. Ifit is a pretty awful service especially for the price. You absolutely can modify the tablets to allow third-party apps. You just refuse to give up control and try to force consumers to purchase your terrible service.

  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 08/03/2023

  Hello, 

  We apologize, without an extended warranty this machine is no longer under warranty. You will need to contact our non-warranty department directly at- ************. 

  Let us know if you have any questions. 

  Have a great day! 

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pro from 7.0 treadmill 24 months ago. The electrical on it has been malfunctioning for 3 months. I called proform and they said I dont have a warranty however Best Buy and my paperwork say I have a 2 year manufacture warranty and 10 year frame warranty. When I attempted to speak with a supervisor they said the paperwork they had says 1 year and disconnected the call. Its an $870 purchase for a treadmill that is unsafe. It stopped mid run and Im pregnant and now they wont do anything to help me

  

  Business Response

  Date: 08/02/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your machine. We completely understand where you are coming from on this matter. 
  

  I do see your machine is no longer covered under the manufactures warranty.  You can contact our non warranty department at ************ so they can assist you. Parts and labor are warranted for one (1) year from the date of purchase.

  Thank you.

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20406933
  
  I am rejecting this response because: the original warranty said 2 years. I have called the warranty department before using BBB and they quoted an unreasonable amount and said I would have a 2 year warranty but because I purchased through Best Buy I only get one. The document says 2 years that should be honored
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/03/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
  

  Please provide an image of the document you are referring to.

  Thank you!

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Proform studio cycle in 2021 with additional protection until 2025. The display was flickering and partially failing. After multiple attempts and long waiting times (2-3hours) I finally explained the issue and they suggested sending a new screen which does not work or not compatible. I tried to reach them but no use. So I ended up using the original broken screen till July 2023. The original screen completely stopped working in July 2023. I called again and they again sent a new screen which is not compatible with the equipment we have at home. We are tired and exhausted trying to get it to work. We spent close to 1900$ purchasing the equipment which didn’t work for 90% of the time and my is wasted trying to reach them and there I no response to emails or calls. The calls get disconnected automatically after waiting for an hour. Please help us resolve this issue.

  

  Business Response

  Date: 07/31/2023

  Hello, 

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and the machine’s issues. We completely understand where you are coming from on this matter.
  
  

  After reviewing your account it appears that your manufacture warranty has expired. Please contact our extended warranty team directly at- ###-###-####. 

  Let us know if you have any questions. 

  Have a great day !

  Customer Answer

  Date: 07/31/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have tried reaching several times.They just keep sending wrong part and they do not understand or try fix the issue by sending right part. They don’t listen to the problem. I spent hours trying to reach them and the issue is never resolved. I have three non functioning wrong parts and it keeps repeating every time I call them. They end up sending wrong part.

  
  
  
  Sincerely,
  
  ******** *******
  
  

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2022 purchased Nordic Trac with extended warranty and IFIT subsciption for $4K. Wanted one with Decline function. Due to size limitations & desired functions, opted for X22i, though was on the fence about that or X32i. Paid for the white glove setup service to have it set up on the padded flooring area that I purchased to fit the machine specs. When they said they were done, I was confused to see the machine hanging out over the padded area and into the hall by a couple of inches & and after further inspection/discussion with installers it was determined that they had sent the wrong machine, X32i, which has a 6 inch bigger footprint. As it had already taken a long time to get the machine, they said I could keep it or send it back for the one I ordered. I figured I'd live with the larger footprint and could still get around it. We didn't use it much over the next 6 months as we were in CA and on return to ** the winter in ******* is great. May 2023 marked a different story as it gets hot ************** started making a clicking noise and the belt seemed to be ripping when we started using it regularly. Contacted IFIT numerous times and got the runaround and no service. Went back to CA for a couple months, and came back in July. We started using the machine daily & problems got worse. 1) Part of belt ripped and sticks up, striking the hood every revolution. 2) Buttons on console don't work (speed, incline, start/stop). 3) Screen started saying workout would end in 9:59, we'd hit the arrow button and it would go away and continue for awhile, but then it just started to stop the workout. We worked around these issues while emailing/calling IFIT dozens of times with no resolve. Then 4) machine started bouncing dramatically & is like running on trampoline, making it unusable. We've asked MANY times for a tech to come fix it, and requests go ignored or they ask for more info we've already sent them. Warranty seemingly useless.

  

  Business Response

  Date: 07/31/2023

  Hello, 

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and the machines issues. We completely understand where you are coming from on this matter.
  
  

  We have reviewed your account and have escalated this with the tech to make sure they contact you as quickly as possible. 

  We apologize for the delay and appreciate your patience. 

• Initial Complaint

  Date:07/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about April 4, 2022, we ordered a product from Nordictrack. We were very specific with the delivery company that works with Nordictrack that we needed this product delivered on days that we were off, but they wouldn&#**;t agree with that and that it had to be on the day and time of their own choosing. The delivery company also told us that the delivery appointment would have to be in their window along with trying to meet our needs in terms of delivery time because we are disabled and have problems waking up early mornings. We finally agreed to their terms due to not having an ultimate choice. We then proceeded to ask, what time and day will you come out to deliver the product. The delivery company replied with "We didn&#**;t know that they would let us know that information sometime in the future." One week later, they finally called us and gave us the delivery date and time. We then proceeded to ask once more if they would work with us a little on the date and time. They replied to us with that&#**;s the only ************* available. They also then proceeded to tell us they could move it up into the future but we would not know the date or time and it would have to be on their own terms again and also would encounter the same problem. My son would also have taken another day off work on top of another day he has sacrificed in order to help us with this delivery and to meet their schedule! The delivery time came and was scheduled for around or about 9am. So the time came, we had no product delivered. We then proceeded to contact the delivery company and they said the driver was running later and would not show up until sometime in the afternoon. The afternoon rolled around (about 2:00 or 3:00), still no product delivered and no communication from the delivery company. We called them back again and told them our product was not delivered. They replied to us, that the driver could not make our delivery to our place today. As a result, they also told us in addition, that a new date and time would have to be made again. At this point in time, my son has lost a day&#**;s wages because of the delivery company&#**;s negligence. So if we&#**;re to set up another day&#**;s wages. We decided from that point, to go ahead and cancel the order. They said that was fine and sent us a refund for the product. This is the most ridiculous, frustrating, stressful thing I have had to deal with. On top of that, my credit score is being negatively impacted and I have been referred to a collections agency which I strongly agree that I or either of my family members should have to deal with. My credit score due to this unnecessary inquiry has been detrimental to a one hundred point decline from about 748 down to 648.Thank you for your time and consideration. I trust that this matter will be taken seriously and look forward to a prompt and fair resolution.

  

  Business Response

  Date: 07/27/2023

  Hello,

  We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your machine. We completely understand where you are coming from on this matter. 

  Our Billing and Returns team did inform us that your order was returned and the return fees are applicable. 

  If you do not pay the balance, the lender will charge fees and report that to your credit. 

  We have withheld the $250 return freight fee and the White ***** Assembly charge of $199. 

  Please let us know if you have any questions. Have a great day!

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased NordicTrack recumbent bike with iFIT screen in 2022. It was delivered missing the main part and screen. They finally sent the part. Then the bike was too hard to peddle on the lowest selection. Both my husband and I could not pedal it!!! They sent another part and a repair put it in. It still does not work properly. WE CANNOTBOEDAL THIS BIKE EVEN ON THE LOWEST SELECTION. I have written and called too many times. Now they just keep you on hold for 2 hours!!!! I want this bike picked up , returned and the balance credited to me. Im not even asking for a refund of the whole amount. Just the balance. Please help me. You are my last resort before I get lawyers involved. Thank you so much. *************************

  

  Business Response

  Date: 07/27/2023

  Hello-

  
  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.

  
  With the information you provided, we confirmed that the machine is no longer eligible for a return or replacement due to you being outside of the 30 day return policy. Your 30 day return policy expired on 5/23/2022. You can go online at ************************************************************ to further review if you would like.

  We will need to continue with parts at this time. Does the resistance reflect the change on your console? Have you done a pin hole reset on the console? Please reply with these answers so that we may continue troubleshooting so we can resolve this issue for you. 

  Thank you 

  
  

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name: ******** *****
  Purchase Date: 11/28/2022 Delivered: 12/6/22 *Deliver truck guys just threw it out of the truck both of my neighbors and myself witnessed this being thrown off the truck.
  Product: NordicTrack Commercial 1750 Treadmill
  Model #NTL14122.0
  Serial #****** *******
  
  BRAND NEW TREADMILL 1750 DOES NOT WORK. I want to RETURN THIS PRODUCT NEW 1750 Commercial Treadmill WAS SOLD/DELIVERED 12/6/22 DEFECTIVE AND ACTIVE WARRANTY 1 YEAR PARTS AND SERVICE IS NOT BEING HONORED. No one from the company knows how to resolve the none working brand new commercial 1750 treadmill I purchased 11/28/22 for $2499 Delivered 12/6/22. I personally assembled the treadmill end of March 2023. It worked for 1 week, total of 5 times and quit working after that. The top part works, display screen works, but bottom treadmill belt does not move at all like nonresponsive. I then registered the product and finally called the support team 4/20/23. Here is why I want a return now due to insufficient customer service, incompetent technicians, owned the product since 11/28/22 and it has only worked for 1 week total, also I am still within 1 year guaranteed a working new treadmill and no one from the company is responding to assist, help, or resolve the issue.
  *4/20/23 – I call NordicTrack tech support says treadmill needs a new “motor”. They put the part order and it was delivered 3 weeks later May 8th. I personally delayed on installing part till June. I install the new part “motor control” and the treadmill proceeds to do the same exact thing as it did with the old “motor control”. Issue not resolved treadmill belt still not moving/responding.
  *6/13/23 – I call NordicTrack tech support for initial 4/20 issue not resolved. This time they think the treadmill needs a new “wire kit control/cons”. Wire part was ordered, and NordicTrack requested for their 3rd party to come install the new “wire kit control/cons.”.
  *6/15/23 – the 3rd party install team Jez Enterprise reached out to me and said call them back once I receive the part from NordicTrack
  *6/29/23 – I received from NordicTrack new part “Wire Kit Control/Cons”
  6/30/23 – I reach out to Jez Enterprise, let them know I have the part and am ready to schedule the install/repair. 7/1/23 Jez Enterprise responds they will get me with me about scheduling tomorrow 7/2/23. I never heard back on 7/2/23, so on 7/4/23 I reached out again to Jez Enterprise waiting for scheduling of repair and they said they will reach out and schedule me. They never called back or reached out to schedule me.
  *7/6/23 – I call NordicTrack tech support team and explain all of the above issue not resolved from 4/20/23 still and install/repair team Jez Enterprise is nonresponsive. NordicTrack responds I have flagged you for a call back to be scheduled and resolved with 1 week. NordicTrack will call to resolve issue in 1 week. I never received a call back WAITED 1 WEEK 7 DAYS.
  *7/14/23 – I call NordicTrack return department and request a return due to machine not working and tech support warranty not being honored within 1 years new product warranty. Returns department does nothing and states no returns after 30 days they cant help and they drop transfer me to NordicTrack tech support and I explain the above with no resolution they say I’ve flagged for a SUPERVISOR to resolve the issue and call you back within 7 days. Once again, I wait for a call back and never get a call back.
  *7/21/23 – I call NordicTrack return department explain the above and returns department again does nothing but say they can’t help no returns after 30 days and they drop transfer me to the NordicTrack tech support team again. I explain all the above to them again and they say they have flagged it and requested a manager be in touch either EOD 7/21/23 or on Monday 7/24/23. Well once again I received no call from anyone.
  *7/25/23 – I call NordicTrack returns department explain above and they once again do nothing but say they cannot return after 30 days. The return representative did warm transfer to the NordicTrack Tech support team and all they say again is sorry someone has been flagged and will contact you in 48 hour…..
  
  Worst customer experience I have every received. I never file complaints, but this experience has been terrible, not helpful, calling with no responses, product is new and broke, warranty not being honored, issues not resolved for a brand-new customer and brand-new treadmill. A RETURN AND REFUND FOR THIS TREADMILL IS EXTREMELY WANTED. Will anyone response since no one from NordicTrack seems to be doing anything to fix this issue?

  

  Business Response

  Date: 07/26/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.

  With the information you provided, we confirmed that the machine is no longer eligible for a return or replacement due to you being outside of the 30 day return policy. Your 30 day return policy has expired as we did not hear from you regarding a refund or return within the first 30 days. With this information, you are not eligible for a return, replacement or refund.

  The return policy states: "You can return your NordicTrack product within 30 days upon receipt. Returns will be charged a return shipping fee of $250 plus a 10% restocking fee. Because of the size and weight of the NordicTrack product, we do not offer a refund for any shipping or delivery charges you may have paid to receive your product. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, misassembly or accidents.

  You can go online at ************************************************* to further review if you would like.

  I have reached out to our service department and escalated the service order so we can get an update so we know how we need to proceed.

  Thank you!
  
  

  Customer Answer

  Date: 08/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  Next day after complaint the Nordictrack had the install team resolve the problem that day. But I’d still wouldn’t buy another one.
  
  
  
  Sincerely,
  
  
  
  ******** *****