Business Profile

Exercise Machines

iFIT

Headquarters

Complaints

This profile includes complaints for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,165 total complaints in the last 3 years.
218 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Pro-Form Sport 5.5 treadmill through Best Buy on May 2,2023 for $606.31. It arrived May 6, 2023. I also purchased the 6 year extended warranty for $289.00. After assembly, it stopped working within 30 seconds. I contacted Best Buy, who told me to contact the manufacturer IFIT. It has been over 4 months and the treadmill still isn’t operable. IFIT subcontracts with fitness equipment repair service technicians to repair treadmills. A technician has been sent to my home 4 times. Thus far, the motor, the incline motor, the controller, the console, the upright wire, and other wiring have been replaced. Although the last technician requested another console, IFIT hasn’t approved it or shipped it. I have called IFIT at least 3 times. The last time, they told me they would replace the treadmill if the the most recent technician couldn’t fix it. They did not fulfill that offer. I would like a replacement, agree 1 year IFIT membership, and free assembly of the replacement. I am fed up.
Business Response
Date: 09/14/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
After reviewing your account and service history, we have gone ahead and ordered you a new console. Your order number is ********** I've also upgraded the shipped so that it arrives faster for you. You may track it at www.ifit.com once it ships.
Thank you
Initial Complaint
Date:09/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Jan 2023 my X32i commercial treadmill stopped operating after less than 200 workouts. It would shut down when the speed was set to 6 or higher. Multiple phone calls to the company have provided poor customer service often they do not know which department to send me to and I can be handed off 5-8 times. A typical phone call takes 1.5-2 hours. I have spent about 50 hours on the phone with them. Four technician visits multiple parts have been sent. It has been broken for 9 months now. I believe that it is not repairable and that it is a substandard product which is not worth the $5k that I spent on it. They are evasive on the phone often dragging their feet to get things done. The first technician they sent was non-responsive to phone calls and text messages. Eventually he did show up but could not fix the problem. The second technician managed to get the belt turning again, but the same shut down in the middle of the workout problem persists. I do not believe that Ifit/Nordictrack have any intention of fixing the treadmill. I believe they only want me to stop pestering them to fix it, or to pay for monthly Ifit fees. I want them to take their product back and refund me. This product is a lemon.
Business Response
Date: 09/13/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your machine. We completely understand where you are coming from on this matter.
We have sent this information over to our iFit software team for you and had them further review your account. They have confirmed they are going to have a representative call you today to troubleshoot and resolve the software issues you are experiencing.

If you have any further questions, please contact our iFit software team directly at **************.

Thank you

Customer Answer
Date: 09/13/2023

Complaint: 20588178

I am rejecting this response because:
It does not address my issues which is to say that the treadmill is inoperable, the technician cannot fix it, and it needs to be replaced or I need to be refunded. We are past the point of having me troubleshoot the equipment for Nordictrack. Additionally, I have been unable to get in touch with the customer service representative assigned to me. I have been told that there is no direct way to contact them. This means that if I call the company I will get pushed around their call system, sometimes to 6 or 7 different departments. I have no confidence in their ability to fix the problem. I want my money back.

Sincerely,

***************************
Business Response
Date: 09/15/2023
Hi *******,
I've just spoken to our software team and they have confirmed that they were able to repair your machine and it's all in working order now. Please let us know if the issue arises again.

Thank you
Customer Answer
Date: 09/16/2023

Complaint: 20588178

I am rejecting this response because:
The treadmill is still broken. Within 10 minutes of running on it in any mode it completely shuts off and needs to be unplugged and re-plugged in to start up again. It would not be completely accurate to say that the technician fixed the problem. We only managed to get past the white screen by doing a full restart. This problem has been the same since December of *********************************** Jan 2022. Here is a copy of the message that I sent to iFit after they asked me to attempt to run on it again.
Stormy,

Sincerely,

***************************
Business Response
Date: 09/18/2023
Hello,
I'm sorry to hear of your expereince you have had, it looks like you have a service request for a tech to come out to inspect your machine as of today 9/18. Are you confirming that the tech has already been out?

Thank you
Customer Answer
Date: 09/20/2023

Complaint: 20588178

I am rejecting this response because:
No, the technician has not contacted me. If we are talking about the technician that works for EPH Cyclery, he has been difficult to get in touch with in the past ignoring my texts and phone calls. I requested a different technician after the ticket was incorrectly closed out and the same shut down problem resurfaced on the first attempt to use the treadmill. Even if a technician looks at the machine I don't think they will be able to fix it as there is something fundamentally wrong with it. It either needs to be fully replaced or I need to refund all or a portion of the $5000 I spent on this machine. How much more time, energy and money should Nordictrack and I spend on this problem before we just resolve it?
Sincerely,

***************************
Business Response
Date: 09/22/2023
We apologize, we have escalated this further to make sure you're contacted as quickly as possible.
We apologize for the delay and appreciate your patience as we work to get this resolved as quickly as possible.
Customer Answer
Date: 10/04/2023

Complaint: 20588178

I am rejecting this response because:Jan 2023 my X32i commercial treadmill stopped operating after less than 200 workouts. It would shut down when the speed was set to 6 or higher. Multiple phone calls to the company have provided poor customer service often they do not know which department to send me to and I can be handed off 5-8 times. A typical phone call takes 1.5-2 hours. I have spent about 50 hours on the phone with them. Four technician visits multiple parts have been sent. It has been broken for 9 months now. I believe that it is not repairable and that it is a substandard product which is not worth the $5k that I spent on it. They are evasive on the phone often dragging their feet to get things done. The first technician they sent was non-responsive to phone calls and text messages. Eventually he did show up but could not fix the problem. The second technician managed to get the belt turning again, but the same shut down in the middle of the workout problem persists. I do not believe that Ifit/Nordictrack have any intention of fixing the treadmill. I believe they only want me to stop pestering them to fix it, or to pay for monthly Ifit fees. I want them to take their product back and refund me. This product is a lemon.
Sincerely,

***************************
Business Response
Date: 10/04/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your machine. We completely understand where you are coming from on this matter.
With the information you provided, we confirmed that the machine is no longer eligible for a return or replacement due to you being outside of the 30 day return policy. Your ********************************************************************************** return within the first 30 days. With this information, you are not eligible for a return, replacement or refund.
The return policy states: "You can return your NordicTrack product within 30 days upon receipt. Returns will be charged a return shipping fee of $250 plus a 10% restocking fee. Because of the size and weight of the NordicTrack product, we do not offer a refund for any shipping or delivery charges you may have paid to receive your product. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, misassembly or accidents.
You can go online at ************************************************************ to further review if you would like.
If you are still experiencing any issues with your machine, we are happy to help diagnose your machine and determine what parts are needed to resolve this issue. Please reach out to our ****** Services at 1-833-680-iFit (****) with any questions.
Thank you

Customer Answer
Date: 10/07/2023

Complaint: 20588178

I am rejecting this response because:
I was told that NordicTrack could replace the machine under the manufacturer warranty. The machine is not repairable. I have had 5 technician visits, and multiple parts have been replaced. If you cannot refund the full price of the treadmill then I request you replace it entirely.

Sincerely,

***************************
Business Response
Date: 10/10/2023
Hi *******,
Thank you for reaching out to us, I have confirmed with mangament that a product replacement will be requested by the end of the week. We apologizefor all you have been through and we can assure you that we will get this resolved as quickly as possible.
Thank you
Initial Complaint
Date:09/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The update which was required ti be installed to my proform studio bike in perfect working order has rendered the bike unusable. I pay for a subscription for your services and now tye bike is basically an expensive paper weight. I spent hours trying to reach tech support did the pin reset and it did not work. I want a refund so I can purchase equipment that actually works.
Business Response
Date: 09/12/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine. We completely understand where you are coming from on this matter.
After reaching out to our IFIT software managment they have confirmed that they were able to find an account under a different address and do not see any kind of communication from the member. We are requesting a little more info from you so that we may able to get his taken care of for you. Please send a picture of what the console is showing and what exactly is happening, Also any kind of documentation you have regarding any communication with our agents.
Thank you
Initial Complaint
Date:09/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a NordicTrack treadmill model number NTL14115.2, serial number *************. After recently replacing the motor for $763..00, the software stopped working due to an Ifit update therefore the treadmill will not work, not even in manual mode. The entire treadmill is dead. I tried resolving with both NordicTrack and Ifit we were told our treadmills software is no longer supported so would have to purchase a new one. This was a perfectly functioning treadmill up until the software update. I am disappointed (to say the least) that I own a treadmill that cannot function (and that I just put another $763.00 into it) simply because the software is not compatible with the update. I would like a monetary resolution so I could put this money toward a new piece of equipment.
Business Response
Date: 09/11/2023
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
After reviewing your account and reaching out to our software mangament they have confirmed that any updates that we have perfored did not break any of the consoles. With this, there may have been a firmware update that is automatically done by android, that could have caused issues, but with the software discontinuation that was released, it would not have affected use of the machine in manual mode. Unfortunately we do not troubleshoot these machines anymore.
You are welcome to reach out to our **************** at 1-833-680-iFit (****) for a 20% off discount on a new, upgraded, machine.
You are welcome to reach out to our ****** Services at 1-833-680-iFit (****) with any questions.
Thank you
Initial Complaint
Date:09/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
December 16 2022 Purchase 4,722.69 NORDIC TRACK x32i COMMERCIAL TREADMILL

February 16 2023, Treadmill started shutting off in the middle of a run. First call into customer service. Representative was untrained and didn’t know how to help me. Representative informed my I had to pay for service tech to come (however still under warranty). March 6 2023, Call again and different tech said they will send a tech and cover the repair under warranty. Customer service informed me I must replace a wire to the screen, I said I am not a tech and they will have to do it. Part was ordered and on backorder. April 25 2023 Nordic track tech comes and diagnoses problem and performs repair of wire. Problem still occurring. Orders new mother board. May 9th 2023, service tech returns to install part. Problem still occurring. May 29th 2023, service tech returned and checks to see if the unit is on a 20 amp circuit dedicated to just the machine and it is. Checks to see if machine is on surge protector, it is. June 1st 2023 treadmill is still shutting down mid run causing a hazard. June 20th 2023, tech speaks to a Nordic Track tech, they recommend replacing the motor, part is ordered. July 9th 2023 part comes in, July 11 2023, service tech returns and installs new motor. Problem still occurring. July 13th 2023 service tech informs me that Serena B***** from nordic track (true concepts) voided our warranty because it appears to be in a commercial setting.

The treadmill is the x32i Commercial. I spent 4,722.69 for a commercial treadmill to be told its not commercial.
Business Response
Date: 09/11/2023
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
After viewing your account, I can confirm that the action taken was the accurate action. As stated in your limited warranty in the back of your user's manual it states: This warranty will automatically be voided by the following conditions: (1) if the product is used as a store display model, (2) if the product is purchased or transported outside the USA, (3) if all instructions and warnings in this manual are not followed, (4) if the product is abused or improperly or abnormally used, or (5) if the product is used for commercial or rental purposes. No other warranty beyond that specifi cally set forth above is authorized by ICON.
If you wish to continue with repairing your machine you will need to reach out to our non warranty department at ************** (****).
Thank you
Initial Complaint
Date:09/09/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased equipment on January 15, box states it comes with 1 year of ifit membership. No code given, I have contacted the business and never received any response. I then purchased my own membership at $39 monthly and continue to be billed however the equipment resets and now will not connect with my paid membership. I can't cancel and again I get no contact back.
Business Response
Date: 09/11/2023
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your membership. We completely understand where you are coming from on this matter.
After reaching out to our membership mangament, they have confirmed that they have followed up with you today 9/11/2023 in regards to your issue. They are needing a proof of purchase so that we can get that added for you. Please send in a copy of your receipt.
Thank you
Customer Answer
Date: 09/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********
Initial Complaint
Date:09/08/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-unauthorized charge -told we had a free trial, did not know we were going to be billed yearly without our knowledge
Business Response
Date: 09/08/2023
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your membership. We completely understand where you are coming from on this matter.

In looking into your iFIT account this morning, the charge you received has been refunded. please allow **** business days for the refund to reflect your account. You are welcome to reach out to our ****** Services at 1-833-680-iFit (****) with any questions.
Initial Complaint
Date:09/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I HAVE SPENT COUNTLESS HOURS TRYING TO GET THIS COMPANY TO REMOVE ALP OF MY CONTACT INFO FROM TJEIR WEBSITE!!!!!!! I AM GETTING HARASSED BY EMAIL AND NOOOOO ONE WILL REMOVE IT!!!! THIS IS HARASSMENT! This is illegal!!!!!!! GET ME OFF YOUR SYSTEM AS IT IS MY GOD **** RIGHT!!!!!!!!
Business Response
Date: 09/08/2023
Hi *****,
We apologize for your expereince, unfortunantley we are unable to request that your infomation to be removed we can connect you with the place to do so. You may reach out to ********************************** to request your name be removed, You may also go to www.ifit.com to unsubscribe from our emailing system.
If you have any questions, you can contact our ****** Services at 1-833-680-iFit (4348)
Thank you.
Initial Complaint
Date:09/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My NordicTrack space saver SEi9 has stopped working. Once the paid subscription stopped it, the machine no longer functioned as it should. The incline and resistance are not adjusting. It is not reading speed, distance, cadence or anything.
Business Response
Date: 09/07/2023
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
I was able to locate your account, however I can see that we do not have your machine infomation available. Please provide:
Serial Number:
Model Number:
Where Purchased:
Date Purchased:
Thank you

Customer Answer
Date: 09/07/2023

Complaint: 20563541

I am rejecting this response because: there is not a resolution. They are requesting information which I will provide to you.
model: NTEL14421.1
serial: *************
date purchased: 1/31/22.
order #: NT10435444
purchased by ***************************

Sincerely,

*****************************
Business Response
Date: 09/07/2023
Hi *******,
I have the account under a ************************* Is that a good name?

Thank you
Customer Answer
Date: 09/07/2023

Complaint: 20563541

I am rejecting this response because:
No. The name for the account is ******************************
Sincerely,

*****************************
Business Response
Date: 09/08/2023
Hi *******,
Thank you for verifying that infomation, I was able to go ahead and request a technician to come out and diagnose your machine along with order any parts needed. We sincerly apologize for the issues you have had regarding your machine. Please allow 3-5 business days for the tech to reach out for scheduling.
Thank you
Customer Answer
Date: 09/14/2023

Complaint: 20563541

I am rejecting this response because: no one has contacted me yet to schedule repair.

Sincerely,

*****************************
Business Response
Date: 09/15/2023
Hi *******,
I'm sorry for the delay you are experiencing. We have contacted the tech company and notified them that you need to be contacted for scheduling. We have asked that they reach out to you as soon as possible. You should hear from them within the next 3-4 business days.

If you have any questions, you can contact our ****** Services at 1-833-680-iFit (****) with any questions.
Thank you

Customer Answer
Date: 09/20/2023

Complaint: 20563541

I am rejecting this response because: the part has now been ordered and Im being told by the ifit rep that I will have to pay for the technician to come back and put the part in.
I have now also been paying for another month of ifit classes that I cannot use because my machine is not working.

Sincerely,

*****************************
Business Response
Date: 09/20/2023
Hi *******,
I'm sorry for the expereince you have had, I have gone ahead and requested a one time courtsey technician to come install the control board for you. The tech will reach out for scheduling once your part arrives. Please let us know if you have any further questions.

Thank you
Customer Answer
Date: 09/27/2023

Complaint: 20563541

I am rejecting this response because: it is unknown if the part will fix the issue. It has not been received or installed yet.
This month long issue has now also prevented me from using my machine or ifit classes that I pay for.

Sincerely,

*****************************
Business Response
Date: 09/27/2023
Hi *******,
After tracking your part it looks like it's due to arrive today 9/27/23. Your tracking number is 4203303292748901303938583004944337 via ***** Please let us know if you have any further questions.
Thank you
Customer Answer
Date: 10/02/2023

Complaint: 20563541

I am rejecting this response because:
item has been received. Do I contact the same technician again or will someone else contact me to install the part?

Sincerely,

*****************************
Business Response
Date: 10/04/2023
Hello-
We are glad to hear you have received the parts! As of today we have asked the service coordinator to have the technician contact you for scheduling. They should be reaching out to you within ***** business hours for scheduling.
Thank you!
Initial Complaint
Date:09/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I renewed my annual subscription with iFIT. One month later, in November 2022, iFIT charged my credit card for $510.84 for an additional year of annual subscription. I did not request this nor was I notified of this charge. I just noticed it when I logged into my iFIT dashboard to inquire about a problem with my husband's account. He cannot access his account.

I reached out to iFIT but since it's past 30 days, they will not refund the money.

I believe this is the equivalent to stealing. They should not take money from me without any sort of notification or request.

I am requesting a refund of $510.84
Business Response
Date: 09/08/2023
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your membership. We completely understand where you are coming from on this matter.
In looking into your iFIT account this morning, it looks like the charge for the renewal was after 1 year not 2 we are only able to auto renew after 1 year. Our membership mangament has confirmed this charge was a manual charge by someone on your account. As we did not hear from you within 30 days of this charge, we are unable to offer a refund.
Per the terms and conditions of your membership, we are unable to refund your membership fees. The terms of use state: “MEMBERSHIP FEES ARE REFUNDABLE ONLY IF CANCELED WITHIN THIRTY (30) DAYS OF THE ORIGINAL PURCHASE OR TRIAL DATE, AS PROVIDED HEREIN. TO CANCEL YOUR ACCOUNT DURING SUCH THIRTY (30)-DAY PERIOD, CALL ###-###-#### DURING REGULAR BUSINESS HOURS.” If you wish to read more about the terms and conditions, please go to ****************

You are welcome to reach out to our Member Services at ************** (****) with any questions.
Thank you

Customer Answer
Date: 09/08/2023

Complaint: ********

I am rejecting this response because: What iFit says is untrue. Since I had already renewed for a year just two months earlier, I would not have renewed again for another year at full price. This charge was made without my knowledge or my wishes. Again, I am asking iFit to refund me for the $510.84 they unlawfully charged me and remove the extra one year of membership.

Sincerely,

********* *****
Business Response
Date: 09/11/2023
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your membership. We completely understand where you are coming from on this matter.
After reviewing your account and reaching out to our membership mangament we have confirmed that our records do not show us renewing on your behalf. It was manually done by someone who has access to the account
Per the terms and conditions of your membership, we are unable to refund your membership fees. The terms of use state: “MEMBERSHIP FEES ARE REFUNDABLE ONLY IF CANCELED WITHIN THIRTY (30) DAYS OF THE ORIGINAL PURCHASE OR TRIAL DATE, AS PROVIDED HEREIN. TO CANCEL YOUR ACCOUNT DURING SUCH THIRTY (30)-DAY PERIOD, CALL (866) 608-1798 DURING REGULAR BUSINESS HOURS.”
If you wish to read more about the terms and conditions, please go to *********************************

You are welcome to reach out to our Member Services at ************** (****) with any questions.
Thank you

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Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

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