Complaints
This profile includes complaints for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,165 total complaints in the last 3 years.
- 218 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a FreeStride Trainer Elliptical from Nordictrack. In the last 6 months is has broken in a manner that could cause harm or injury to the user. The machine is poorly made and breaks frequently. On one occasion the frame broke causing the incline to drop rapidly. On another occasion, the glide belt broke causing the user to fall off the machine. I have lost serval weeks of time waiting for parts and repairs to this machine.
Business Response
Date: 10/10/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
With the information you provided, we confirmed that the machine is no longer eligible for a return or replacement due to you being outside of the 30 day return policy. as we did not hear from you regarding a refund or return within the first 30 days, you are not eligible for a return, replacement or refund. The return policy states: "You can return your NordicTrack product within 30 days upon receipt. Returns will be charged a return shipping fee of $250 plus a 10% restocking fee. Because of the size and weight of the NordicTrack product, we do not offer a refund for any shipping or delivery charges you may have paid to receive your product. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, misassembly or accidents. You can go online at ************************************************************ to further review if you would like.
We can see you called in on 10/8/23 regarding your machine. It does not look like you have an open part order for this, You may track it anytime at www.ifit.com, We apologize for all you have been through. Were happy to add the down time to your warranty and IFIT membership (if you have one) once your machine is back up and running. Let us know and we will add the time back onto your machines warranty for the time that it has been down.
Please reach out to our ****** Services at 1-833-680-iFit (****) with any questions.
Thank youCustomer Answer
Date: 10/16/2023
Complaint: 20717839
I am rejecting this response because:
I have lost faith in the safety and durability of this machine. I request an additional 6 months extension on the parts and labor warranty. I have Experienced minor injuries during both machine failures. Unfortunately, both incidents happened well beyond the return period.Sincerely,
*********************Business Response
Date: 10/17/2023
Hello,
We apologize for all you have been through. Were happy to add the down time to your warranty and IFIT membership (if you have one) once your machine is back up and running. Let us know and we will add the time back onto your machines warranty for the time that it has been down. Thank you.
Initial Complaint
Date:10/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've had the treadmill less than a year and it's quit working. I've attempted to contact the seller and they forward the information to ifit. Their customer support keeps asking me the same questions: Model #, serial #, name, and address. I've sent the information multiple times, and the continue asking. They asked me to work on the machine. I dont have tools or time to work on this thing. I've asked for a refund and the response: Please verity the model and serial number, and name/address. For $800 I could've gotten a gym membership and not had to deal with this issue.Business Response
Date: 10/10/2023
Hi ****,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
In looking into your account today, we were able to order parts for you and set up a service order as well. Your part order is **********. You can track that at the link below:
***************************************
Your service order number is **********. The technician will be scheduling an appointment with you once all parts have been delivered.
Once your appointment has been completed, if you have any further issues with the machine, please reach out to our Member Services department at ###-###-####.
Thank youInitial Complaint
Date:10/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My proform performance 900i worked great up until yesterday when the screen went completely black after a UPDATE! There is also tons of people online saying that this has happened to them and they had to replace the console. The machine was gifted to me for my birthday last year do not have a receipt. The customer service was absolute trash. Was on hold for hours and all they said was your out of luck pay $481 for the console replacement :))) messaged them through social media and NOBODY was able to help me.Business Response
Date: 10/10/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.We have set up a one time courtsey service order for you to have a technician come out to diagnose any issues with your machine, as well as diagnose what parts are needed to resolve the machine issues. That service order number is We have set up a service order for you to have a technician come out to diagnose any issues with your machine, as well as diagnose what parts are needed to resolve the machine issues. That service order number is **********. The tech will be contacting you soon to schedule an appointment with you.
You are welcome to reach out to our Member Services at ************** (****) with any questions.
Thank youInitial Complaint
Date:10/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We bought a S22SI studio cycle machine in 2021. A month ago the monitor went black and we can not get it to turn on. We were told this would cost us a service call (not covered) and pay for any device fees and parts. This machine was not cheap and is just over two years old. After looking online I see it is a common issue with this machine that isnt being looked into. No one with the company is willing to help us resolve this issue. I would be cautiousBusiness Response
Date: 10/09/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.I have reviewed your account and it looks like the machine is no longer covered under the manufacturer's warranty as stated in your user's manual in the limited warranty in the back it states your machine came with a 1 year labor and 2 years parts limited warranty. Your warranty has expired as of 4/17/2023. We apolgoize for he inconvienance, I am happy to check out your machine to see what's going on and to see if we can lead you in the right direction. Can you please send us a picture of the machine powered off and then the machine powered on. Is there any kind of back light? is there a bluetooth light on your console? does your power adapter have a green light on it? and have you done a pin hole reset? if not please do so by following the instructions in your users manual under the troubelshooting section.
Please reach out to our ****** Services at 1-833-680-iFit (****) with any questions.
Thank youInitial Complaint
Date:10/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Commercial X22i treadmill from Nordictrack in October, 2020. Since then, the machine has had frequent problems in which the belt randomly stops and starts when someone is walking or running on it - which luckily has not resulted in injury yet. The machine has been repaired 6 times since then, with the first problems beginning in May, 2021. As of the last repair (July, 2023), the machine does not even turn on. The machine is still under warranty. At this point, I do not want the machine repaired again for fear that it will simply stop working next month when it is no longer under warranty. Clearly, none of these repairs have solved the issue. I have asked Nordictrack to replace the machine in its entirety, or refund my purchase price. They have declined to do so and are opting for an additional repair. I am not confident in the safety of this machine with yet another repair. Machine no. NTL29019-NN530c0008132. Purchase 10/15/20 Ifit purchase 1/4/21 Reports re:belt issue 5/17/21, repaired 7/8/21 Report re: belt 7/4/22, repaired late 7/22 Report re: belt 11/5/22, not repaired until 2/7/23 - after multiple emails and phone calls.Ifit purchase 12/27/22 Report re: belt 6/12/23, repairs attempted twice. Machine is now non-operational.Business Response
Date: 10/06/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and the machine issues. We completely understand where you are coming from on this matterAfter reviewing your account, we can confirm that you are not eligble for a return or replacement at this time due to being outside the 30 day return window, we will need to continue with parts and service. We can confirm that parts were ordered on 10/5/23, these parts are parts that were recommended by our engineer.
We apologize for all you have been through. Were happy to add the down time to your warranty and IFIT membership (if you have one) once your machine is back up and running. Let us know and we will add the time back onto your machines warranty for the time that it has been down. Thank you.
Customer Answer
Date: 10/06/2023
Complaint: 20701134
I am rejecting this response because this machine has been repaired 6 times. At this time, I do not have confidence that it can be repaired and feel safe using it. I am requesting that it be refunded or replaced.
Sincerely,
********************************Business Response
Date: 10/10/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
We will need to continue with parts and service at this time. Thank you
With the information you provided, we confirmed that the machine is no longer eligible for a return or replacement due to you being outside of the 30 day return policy. With this information, you are not eligible for a return, replacement or refund.The return policy states: "You can return your NordicTrack product within 30 days upon receipt. Returns will be charged a return shipping fee of $250 plus a 10% restocking fee. Because of the size and weight of the NordicTrack product, we do not offer a refund for any shipping or delivery charges you may have paid to receive your product. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, misassembly or accidents. You can go online at ************************************************************ to further review if you would like.Initial Complaint
Date:10/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email promising a 30% discount from ordering a product associated with one of their fitness instructors on CRAFT. Wnhen I went to ******************************************************************************************************************************************* to order from said catalog I was denied. This is a shady business practice by both iFIT and CRAFT.Business Response
Date: 10/03/2023
Hello,
We're sorry to hear about your experience with your iFIT membership. We're happy to get this resolved.
Please use the following link. There you will fill out a form for a 30% off code. This code will come via email.
****************************************
Please let us know if you have any questions.
Customer Answer
Date: 10/03/2023
Complaint: ********
I am rejecting this response because: the code still does not work for a discount.
Sincerely,
******* *****Business Response
Date: 10/04/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced thus far. We completely understand where you are coming from on this matter.
So to confirm, you filled out the form and then got a separate email with the new code. Once you tried putting that code in, it didn't work at that point?
Thank you!
Customer Answer
Date: 10/06/2023
Complaint: ********
I am rejecting this response because: It does not address my concern. I did what iFIT is asking and not sure why they came back to ask again when that was my complaint.
Sincerely,
******* *****Business Response
Date: 10/06/2023
Hi *******,
If you have followed the instructions as stated then you will need to reach out to Craft Sportswear directly as we have confirmed the code is correct.
Thank you
Customer Answer
Date: 10/07/2023
Complaint: ********
I am rejecting this response because: I have received correspondence from Craft U.S.A. I've been told this is was a partnership with the iFit and RIVS team and they did not have a comparable code that will work with the RIVS product. The code I received from iFIT (attached) does not work to receive a discount and I'm being pushed by Craft U.S.A. towards processing an order as a rebate--this was not what was offered when completing the iFIT RIVS Challenge.------------------------------------------------------------------------------------------------------------------------------------------
Hi ***,
The challenge is that the code was in partnership with the iFit and RIVS team and we do not have a comparable code to give you that will work with the RIVS products.
We are sorry but the solution Victoria offered is our best option.
Cheers,
Laurie
Customer Care
From: ******* ***** <*****************>
Sent: Friday, October 6, 2023 3:20 AM
To: [email protected]
Subject: Re: FW: You earned a 30% discount from Craft Sportswear! #******
Victoria,
I rather not; preferred to get the discount at point of sale versus the rebate that you are offering.
Regards, ***
From: [email protected] <[email protected]>
Date: Tuesday, October 3, 2023 at 09:26
To: ***************** <*****************>
Subject: RE: FW: You earned a 30% discount from Craft Sportswear! #******
Hi *******,
Thank you for your email.
Please place your order and share your order number with us, we will then apply the discount and refund you the difference.
All the best,
Victoria
Customer Experience
Craft Sportswear North America
[email protected]
Performance Training Clothing | Official Store – Craft Sportswear USA
For world champions and everyday heroes
From: Craft Sportswear <[email protected]>
Sent: Tuesday, October 3, 2023 8:36 AM
To: *****************
Cc: [email protected]
Subject: Re: FW: You earned a 30% discount from Craft Sportswear! #******
Hi
Please contact our colleagues in [email protected]
*** ******* ********** / Best Regards
Lena
Phone: *** *** ** *** ** **
Hours: Mon-Fri: 08:00-16:30 CET
Den 2023-10-03 08:17:21 skrev ******* ***** (*****************):
Dear Sir/Ma’am,
I tried to use a promised 30% discount advertised in this email thread after competing an iFIT Team Rivs Challenge. I attempted to order a runners hat from the Team Rivs Catalog but your company denied my discount as not being valid. This does not make sense since this is specifically a Team RIVS discount offer ordering a TEAM RIVS product.
Regards,
******* *. *****
###-###-####
[email protected]
From: iFIT <[email protected]>
Date: Friday, September 29, 2023 at 06:32
To: ***************** <*****************>
Subject: You earned a 30% discount from Craft Sportswear!
Congrats on completing Rivs’ Aussie Adventure Challenge.
30% off Tommy’s go-to apparel!
Congratulations! You’ve completed Rivs’ Aussie Adventure Challenge and earned your 30% off from Craft Sportswear.
Claim your 30% off Craft
Don’t forget to claim your digital reward, tag @iFIT on social media, and use #iFITChallenge. You can also view your reward in your Trophy Case!
Claim your digital reward
Download the mobile app.
Download the channel on to your TV.
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CONTACT | SUPPORT
iFIT Inc. **** ** **** ** Logan, UT, 84321, US.
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--------------------------------------------------------------------------------------------------------------------------------------------
Sincerely,
******* *****Business Response
Date: 10/10/2023
Hi *******,
Can you please provide the code that you are trying to use?
Thank you
Customer Answer
Date: 10/12/2023
Complaint: ********
I am rejecting this response because concern is not resolved but providing requested discount code, which is *************.
Sincerely,
******* *****Business Response
Date: 10/13/2023
Hi,
In regards to the code, yes it is our sponsor, but when you are putting it in the Craft website, that is something we do not have control over and can't make it work at that point. We have not heard of any others having issues with the code and wanted to make sure they are also using the correct code. Please refer to the attachement to ensure you are using the code correctly.
Thank you
Customer Answer
Date: 10/14/2023
Complaint: ********
I am rejecting this response because: Issue was not resolved.
Sincerely,
******* *****Business Response
Date: 10/17/2023
Hi *******,
Becuase this issue is with the craft website and not the code you will need to reach out to craft directly.
Thank you
Customer Answer
Date: 10/18/2023
Complaint: ********
I am rejecting this response because: I've already contacted Craft and they informed me this was an iFIT issue and that I would have to pay full price before they would issue a rebate/refund as the only way they could honor the discount. I do not want to wait for a refund/rebate after paying full price as I am concerned this is an unscrupulous business practice.
Sincerely,
******* *****Business Response
Date: 10/20/2023
Hello,
Unfortunately the code is directly through Craft and there website. We do not have access to there website or coding to understand what is causing it to not go through. There isn't anything we can do on our end and would recommend escalating this with Craft if you do not want to do a partial refund. The code comes directly from Craft, we do not handle anything outside of making sure you receive the code.
Thank you.
Customer Answer
Date: 10/20/2023
Complaint: ********
I am rejecting this response because: issue is unresolved.
Sincerely,
******* *****Initial Complaint
Date:10/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In early 2017 I purchased a Proform exercise bike (Studio Bike Pro model # PFEX01415) manufactured in 2016) that uses the IFIT platform. I also paid for an IFIT membership. Earlier this year, I found I could not load any of the streaming classes, nor could I access the recorded studio classes though IFIT. Thus while I can ride the exercise bike in a manual mode, I cannot access the workouts that controlled the workout resistance and elevation. Essentially the key features that made the bike worth the money I paid have been rendered un-usable. I believe it is reasonable for me to have assumed the bike would operate for at least 10 years or more. I would never have paid $1600 for a standard exercise bike. I contacted IFIT and on 9/27/2023, was assigned a case number (case ********). I received the following reply: Beginning on August 7th, 2023 all iFIT enabled equipment that was manufactured between 2011-2016 have lost access to all iFIT software updates, no longer connect to wifi, and cannot play iFIT workouts. Unfortunately, your machine is included in this group. You are still able to use your machine in manual mode. I would recommend reviewing this article for more information: ************************************************************************** Thank You,****** * ******** iFit *ember Support 1-833-680-iFit (4348)my.Ifit.com"Business Response
Date: 10/03/2023
Hello,
We're sorry to hear about everything you've been through regarding your iFIT membership.
After speaking with our iFIT team, they are not seeing any recent charges on the account associated with the email provided. The last charge on the account was back in 2021.
Are you referring to a membership under a different email? If so, please provide the email address.
Thank you!
Customer Answer
Date: 10/03/2023
Complaint: 20687083
I am rejecting this response because: The issue is not my membership. The issue is that the IFIT platform is not longer working for my exercise bike. This is the issue: Beginning on August 7th, 2023 all iFIT enabled equipment that was manufactured between 2011-2016 have lost access to all iFIT software updates, no longer connect to wifi, and cannot play iFIT workouts. I paid $1600 for an exercise bike that connected through IFIT to the internet that allowed me to play IFIT workouts. Now that functionality is gone. I believe I should be provided with an exercise bike that works as intended (that can connect to WIFI and play iFIT workouts).
Sincerely,
*************************Business Response
Date: 10/04/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your machine. We completely understand where you are coming from on this matter.
In this regard, we do understand that it was an upsetting change for our members and what we offered at that point was a 20% off of a machine through our Sales Team. At this time, if you are looking for a machine with that capability, you would have to purchase the machine.
Thank you!
Customer Answer
Date: 10/09/2023
Complaint: 20687083
I am rejecting this response because:Complaint: 20687083
I am rejecting this response because: It is unreasonable to tell me "sorry" and all you will do is provide 20% off a brand new exercise bike that relies on the same (but newer) Ifit platform. First of all, I have no way of knowing how long IFIT will work with a new exercise machine. I expected IFIT to work with the exercise bike I purchase for much longer that 7 years. You are not providing any guarantee that IFIT will work with a new exercise bike for any length of time. What if it worked for one year? three years? Then I am in the same position - money spent, functionality not lasting. Second, as a consumer, I have reasonable expectations that the well maintained exercise bike I purchased in 2017 will function for at least 10 years. I think the company should provide me with a replacement exercise bike that will operate with the newer IFIT platform.
Sincerely,
*************************Initial Complaint
Date:10/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received my bike second hand from a family member who used it a handful of times. I used it twice, on the third time my screen would not boot up. I could hear it working, the fan worked but I couldnt see anything. I checked all the wires nothing is loose, bent, frayed, nothing. After waiting and waiting i finally got someone to help me. Only to tell me that my bike which has been used probably a combined total of 20 times would need a brand new console for over $700. This bike is almost $2,000 and now it is completely useless to me. It has been proven over and over that when the company does factory updates (which I have no control over) that often this frozen screen is a result. Sometimes it can be fixed and sometimes it cant. I am baffled by this and the fact that they expect me to spent $700 to make my bike usable again. I hope others read this and consider purchasing the competitor instead. Or perhaps Nordictrack makes this right.Business Response
Date: 10/02/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
As the machine was purchased second hand, it is not covered under the manufactures warranty. The original manufactures warranty only applies to the original purchaser, we do apologize.
You can contact our non warranty department at ************ for assistance or purchase parts online at iconservice.com
Thank you!
Customer Answer
Date: 10/02/2023
Complaint: 20682844
I am rejecting this response because: it has been proven time and time again that updates done by iFIT have been shown to cause the monitor to freeze. This is on every single forum I have looked on to try to fix this issue. There is no other explanation for how my screen worked one day and then didnt the next. You do this to your customers regularly and expect us to pay you more money to fix the issue.
Sincerely,
***************************Initial Complaint
Date:09/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a treadmill and it was never delivered to me and I have been incurring fees from nordic trak for up to 700 dollars. They just keep on piling fees for a product that I never received. They turned me into collections and have stolen from me.Business Response
Date: 10/02/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with this. I have spoken with our billing and returns department and they have stated the fees on this are applicable per our return policy.
You can go online at ************************************************************ to further review if you would like.
You are welcome to reach out to our billing and returns department at ************ with any questions.
Thank you
Initial Complaint
Date:09/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Treadmill has constant failures. I have contacted support multiple times over the last year for a resolution. Support has been minimal and unsatisfactory. I still have the issue with the treadmill which is unusable although I am still making payments on it and for the service associated with it (ifit subscription). The treadmill failure has caused me to fall multiple times and once resulted in a knee and wrist injury that took a few weeks to heal.Business Response
Date: 09/28/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine. We completely understand where you are coming from on this matter.I'm happy to get this resolved for you, Because you were injuried while using the machine we need to submit a legal form on you behalf. Please provide the following infomation so we may do so.
Injured Party's Full Name
Injured Partys DOB Date
Time of Incident
Injured Partys Height
Place of Incident
Injured Partys Weight
Did you seek medical attention?
Description of Injury
Surge protector used?
Original proof of purchaseOnce we have this info we may proceed
Thank you
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