Business Profile

Exercise Machines

iFIT

Headquarters

Complaints

This profile includes complaints for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,173 total complaints in the last 3 years.
219 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/05/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a replacement x32i incline trainer (treadmill) in approximately December 2021 to replace the one we had for one year which had numerous issues which had to be repaired over the course of one year of ownership. It finally had a break in the frame which caused IFIT to replace the entire machine. In November 2022, the replacement machine started having issues to include burning smell originating from the fan and a very squeaky sound every time I ran on the machine. I reached out to IFIT customer service as I had over the past couple of years with issues as described above, but this time I was on hold for over 1 hour on multiple occasions without reaching anyone. I finally called back after trying for an hour 3 other days without luck and was finally able to reach someone after just over an hour on hold. The person was not a technician as I was used to speaking with historically, but seemed like someone in another country reading from a script. I was told to take video of the issues and send to her email as she would follow up with a technician. After a couple of days with no response I followed up asking for a status update. I was told IFIT was shipping a replacement fan and that the squeaky was normal. I responded that after having the same type of machine for over 2 years that I was used to what normal was and the squeaking Im experiencing was not normal. I also found a couple of welds I the frame which were broken, so I followed up with photos of that asking for a solution. Now, after several days of continuous outreach via email to several email addresses including the person who told me to send her videos in the first place, nobody will respond to me. Of note, when I purchased the machine originally, I purchased an extended warranty, so my machine is under warranty and they are still non responsive. Ideally at this point Id return the machine for a full refund and be done with IFIT; however, Id also take them honoring their warranty I paid for.
Business Response
Date: 12/06/2022
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
After reviewing your account and talking with our extended warranty professional, they have confirmed that we are unable to set up a tech to install fans as that is not covered by your extended warranty. We apologize for all you have been through.
If you have any questions, you can contact our ****** Services at 1-833-680-iFit (4348)

Thank you

Customer Answer
Date: 12/06/2022

Complaint: 18528692

I am rejecting this response because:

Sincerely,

***********************

nowhere did I request a service tech, I asked for someone to send me all the parts necessary to fix your broken product.
Business Response
Date: 12/08/2022
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine. We completely understand where you are coming from on this matter.
Your replacement order has been shipped and the tracking number is 4202204692748901303938583004680013. It was shipped on 12/2. If you could please provide pictures of the broken welds we will see what we can do for you.
If you have any further questions, please call our Billing team at **************.

Thank you

Customer Answer
Date: 12/09/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Working with your escalation team to address the defective machine.

Sincerely,

***********************
Initial Complaint
Date:12/05/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In October of 2022 (exact date unknown) I reached out to iFit to cancel our monthly membership and close the account. The customer service representative stated she had canceled it.
On November 23, 2022, I reached out to iFit to due to noticing multiple charges on my bank statement. The customer service representative assured me they would reimburse all charges (3 charges at $16.18) for a total of $48.54. One charge was reversed.
December 5th, 2022, I reached out to iFit to due to another charge being made. They have assured me that the payment will be credited back to my account, but after further reviewing, there are multiple charges of $16.18 that are not inline with due payments.
After speaking to a customer service representative today, I was promised a return call from their supervisor. There was no return call and no effort to return funds that were wrongfully charged.
Business Response
Date: 12/06/2022
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with this. We completely understand where you are coming from on this matter.
We have looked into this and see *******************, was activated with an activation code and we can refund the recent charge in Nov of 2022 if you recognize this email. On another found account ***************************, we have refunded the charge for November of 2022.

We are unable to refund for all of the months charged.
Thank you!
Business Response
Date: 12/08/2022
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with your iFIT membership. We completely understand where you are coming from on this matter.
I have spoken with our IFIT department, we did not open any of the accounts. They were opened using an activation code. We are able to refund the month of November for you if you recognize the previous email sent. We are unable to refund you for every month charged.
If you wish to read more about the terms and conditions, please go to https://www.ifit.com/terms-of-use
You are welcome to reach out to our Member Services at ************** (****) with any questions.
Thank you.
Customer Answer
Date: 12/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:12/05/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a machine from Nordictrack. It broke very quickly, while still under warranty. Nordictrack sent out part after part, and repair after repair with no success. They finally sent me out a new one after hours on the phone. The new one did not have most of the parts, and is rendered useless without. I cannot get anyone on the phone in a reasonable time, or any answers.
Business Response
Date: 12/05/2022
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
I would be happy to get any missing parts ordered for you. Please provide the key numbers for the missing parts (These are located in the exploded diagram in the back of the users manual.) Please also include the machines serial number and we can get the parts ordered for you.
Thank you!
Customer Answer
Date: 12/05/2022

Complaint: 18523684

I am rejecting this response because: There was no contact information included. I have made multiple calls, and emails. No response. All that they responded with was their generic response to everything. I need direct contact information, or they need to contact me where I can respond. TO A PERSON!!!!

Sincerely,

***************************
Business Response
Date: 12/06/2022
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
If you'd like to speak to somebody from our member care, please call ************** M-F 6AM-10PM MST for assistance.
Thank you!
Customer Answer
Date: 12/07/2022

Complaint: 18523684

I am rejecting this response because:I have spent hours on hold and have been hung up on multiple times right after someone answers. I would like direct contact with someone to help with this. Your 800 number, and online chat, have become scams since all of the layoffs.

Sincerely,

***************************
Business Response
Date: 12/09/2022
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
We would be happy to get the missing parts ordered for you. Please provide the machines model number, your serial number, shipping address, and the key numbers for the missing parts.
Thank you!
Customer Answer
Date: 12/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/21/2020 I purchased a treadmill from Nordic Track. I followed monthly maintenance schedule suggested of oiling and cleaning machine. On 10/25/2022 it failed outside of it's warranty. I called IFIT(Nordictrack) on 11/4/2022 and paid $159 to have a tech come to my home to repair. I have emailed and called multiple times, and no tech has come. At this point it has been 30 days. I would like my $159 repair fee refunded, as no one has come to my house to fix the machine.
Business Response
Date: 12/05/2022
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
We have reached out to the tech requesting them to contact you ASAP.
We apologize for the delay and appreciate your patience as we work to get this resolved as quickly as possible.
Let us know if you have any questions.
Have a great day!
Initial Complaint
Date:12/02/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a treadmill from nordictrack.com on 11/12/2022. When it was delivered, the delivery guys put it together in our basement and left quickly. We got on the treadmill shortly after and it made a lot of noise and was very unsteady. I called the delivery people right away and they said we cannot come back.I called the customer service line and the people could not even pull up our account. It was a very simple thing we were explaining that someone needs to come back and put it together properly. I called within an hour of the delivery but they could not help me AT ALL!! It was ridiculous. My daughter and I called again the next morning and spent hours on the phone with them, no one AGAIN was able to help. we kept asking to speak with a manager or supervisor but they didn't transfer the call. finally, they told us that someone will call you and come to fix it. IT HAS BEEN 2 WEEKS AND NOTHING. do they just want the 30 day to pass so they don't do anything at all.THIS IS THE WORST PURCHASE WE HAVE EVER MADE. THIS IS THE WORST CUSTOMER SERVICE WE HAVE EVER HAD TO DEAL WITH. How can you delivery something so expensive, not install it correctly and then have no one to help us. we need help immediately with this issue. INVOICE NUMBER ******** ORDER NUMBER ******* WEB ORDER NUMBER NT11236023
Business Response
Date: 12/05/2022
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced with the delivery of your order. We completely understand where you are coming from on this matter.

This morning we have contacted the tech company and notified them that you need to be contacted for scheduling. We have asked that they reach out to you as soon as possible. We have confirmation that the tech reached out to you about an hour ago.
If you have any questions, you can contact our ****** Services at 1-833-680-iFit (****) with any questions.

Thank you

Customer Answer
Date: 12/11/2022

Complaint: 18517598

I am rejecting this response because:
The people came to look at the treadmill to troubleshoot and said the treadmill has a lot of issues with it.he said to contact you all after 3 days. I am not calling the warranty line because they have been useless. I need you to look into this and resolve the problem. At this rate, we dont want a damaged treadmill which was delivered to us.

Business Response
Date: 12/12/2022
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
We have reached out to our Billing and returns Department and they have gone ahead and issued you a new machine, your new order number is 2341435 Please allow 3-5 business days

You will be contacted to schedule pick up on the machine in home within 2-3 weeks, please know we require the machine to be available outside of the home at the time of the appt, and fully assembled.

You are welcome to reach out to our ****** Services at 1-833-680-iFit (****) with any questions.

Thank you
Initial Complaint
Date:12/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Delivered exercise equipment that does not work. After several calls still no resolution. 35 days have passed and now will not even provide a return despite being unable to fix the problems.
Business Response
Date: 12/05/2022

Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
With the information you provided, we confirmed that the machine is no longer eligible for a return or replacement due to you being outside of the 30 day return policy. Where we didn't hear from you within the first 30 days of having the machine, you are no longer eligible.
The return policy states: "You can return your product within 30 days upon receipt. Returns will be charged a return shipping fee of $250 plus a 10% restocking fee. Because of the size and weight of the product, we do not offer a refund for any shipping or delivery charges you may have paid to receive your product. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, misassembly or accidents. You can go online at https://www.nordictrack.com/privacy-policy#return to further review if you would like.
We will need to continue with parts and service at this time, we would be happy to send out a technican to insect your machine and get it up and running for you, please confirm the model and serial number off your machine.
Thank you
Customer Answer
Date: 12/05/2022

Complaint: 18517123

I am rejecting this response because: I reached out to get the items repaired and have not been able to get any response or appropriate assistance. I have tried on 3 occasions. As I purchased two pieces of equipment and can use neither because both are not assembled by the delivery team and are missing pieces, with no ability for anyone to assist, I should be able to return the items. If you can't fix the items then you should allow a return. Period. Stop the run around and do what's right.

Sincerely,

*************************
Business Response
Date: 12/06/2022
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
We are happy to send a tech to get these issues resolved for you, can you please provide the model and serial number off the machines that we need to fix for you as well as what the issue is so we can make sure that we get you any parts that *** be missing.
Thank you
Customer Answer
Date: 12/08/2022

Complaint: 18517123

I am rejecting this response because:
I have tried to do this several times already and am told the serial number on my product is not valid and therefore they can't send a tech. That's not my fault and I've emailed pictures to their customer service of every single inch of the product to show that's the only serial number. I was also supposed to get a call back from a supervisor on Monday and no one has yet to call me. Call me at ************.
Sincerely,

*************************
Business Response
Date: 12/09/2022
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
After reviewing your account, we do not see any images attached to your account, We are happy to get this resolved for you, please tell us which items are need for assembly so we may get those to you and schedule a tech to come install those for you. We apologize for everything you have been through.

Thank you
Customer Answer
Date: 12/12/2022

Complaint: 18517123

I am rejecting this response because:
I sent the images to ************************************** (who then hung up on me and never responded to any of my emails after he also couldn't find another serial number in the pictures and didnt seem to know what to do since the serial number was coming up invalid for him).
My order number is NT11178623 and I need a technician to come assemble the treadmill (they will need to bring the correct parts as they are missing) and to fix the seat on the bike.
I have offered to pay the technicians myself, buy the parts, begged basically for someone to come, and it has yet to occur. I really hope that you actually send a technician so that I can actually use the equipment that I purchased.

Sincerely,

*************************
Business Response
Date: 12/13/2022
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
A service call has been set up for you, your service request is SO-2701377 please allow **** business days for the tech to reach out to schedule your appointment.
You are welcome to reach out to our ****** Services at 1-833-680-iFit (****) with any questions.

Thank you
Initial Complaint
Date:12/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an active service plan with iFit and have been trying for several weeks to schedule a service repair for my two-year old X22i treadmill due to a noisy belt. I have already provided a video of the noisy treadmill to iFit and they have sent me a replacement walking belt. I simply need to have a service provider do the repair work. The last service provider that was sent out (ServiceRX) did not address the issue correctly and is not willing to come back. However, there is another company that is an approved service provider in my area called Integrity Fitness Repair (https://www.integrityfitnessrepair.com/services). However, each time I called iFit to schedule them, I was given different reasons why the service provider cannot be scheduled. On 11/30, after not getting anywhere with previous calls to iFit, I spoke to another rep and was told the issue was being escalated. I was also told I would receive a call within 24 hrs. from an iFit technician to schedule that appointment. Then again today when I followed up due not receiving the promised call, I was told the same thing. No one called me again in the time that was promised so I called iFit again. I spoke to Marco R**** on 12/2 and he insisted there is no approved service provider in my area. He insisted this was correct even after I told him this conflicts with the information provided by the company in my area (they are in West VA and are closer to my side of the Virginia border). The repair company has made it clear that they are an approved provider and I see so on their site. They even called iFit to complain due to their rep giving me false information. They ultimately were able to get me scheduled, but only after they complained to iFit. So my question is why did this happen and why did it require the actual service provider to reach out to iFit to get this resolved? I spent hours of my week just to be turned down multiple times in attempting to schedule them. I do not want just an empty apology.
Business Response
Date: 12/05/2022
Hello
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.

We apologize that it took so long for you to be contacted by the correct tech company. We assure you that we will do all that we can to get this taken care of as quickly as possible.

Thank you for your patience and we again apologize for the delay.

Have a great day!
Customer Answer
Date: 12/11/2022

Complaint: ********

I am rejecting this response because:
In my previous communication for this complaint, I had requested clarity on why this issue occurred repeatedly with multiple representatives and how to appropriately address it when it was evident I was not receiving appropriate scheduling and repair support as part of my contractual service agreement with iFit. However, the most recent response provided does not offer a process I can use for appropriate escalation and resolution, since the phone number provided in the previous response in this complaint directs me to the same support line I used in my previous calls to iFit without success for weeks. Calling this number is what originally caused the issues I experienced as part of this complaint. I even requested to speak to a supervisor multiple times in my calls to iFit which I never received. Since this phone number and proposed process has proven not to be helpful, it appears iFit does not provide any escalation support when there are service related complaints. This leaves its customers without a direct way to resolve similar issues in an efficient and expedited manner. Asking its customers to use the same process that led to the complaint is not an acceptable remedy and does not offer any resolution for what I experienced.

Sincerely,

**** ******

Business Response
Date: 12/13/2022
Hello,

We apologize, the number provided is the most direct phone number for our Member Services team.
Again, you're also welcome to contact us via DMs or instant message through the social media platforms.
We have a member services team there that is happy and willing to help as well.
Please let us know if you have any questions.
Have a great day!
Initial Complaint
Date:12/02/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a brand new treadmill last November. Since purchasing the treadmill has been operational for less than 6 months. Almost every major component on the treadmill has been replaced & its still not working. Hundreds of other consumers have had similar issues. I want a refund on this machine. Its a lemon. The customer service has been terrible. This is a known issue & they do nothing to resolve the matter.
Business Response
Date: 12/05/2022
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
We searched the email, address and phone number you provided, but we were unable to find an account for you with your registered machine, logged calls and part orders. Please respond with the correct information and we would be happy to look into this matter for you.
You are welcome to reach out to our ****** Services at 1-833-680-iFit (****) with any questions.
Thank you
Initial Complaint
Date:12/02/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Poor Service: I've been calling iFit support and attempted to use https://my.ifit.com text bot for over two weeks. Today for the first time an agent picked up my call. He quickly transferred me to *************** but no one picked up the call after 30 minutes. Whenever I use https://my.ifit.com/ their bot says it's referring me to another agent but nothing happens after 45 minutes. I'd like to get my Commercial **** Threadmill fixed to stay healthy.
Business Response
Date: 12/05/2022
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
I have gone over your account and see you're covered under the extended warranty (***). Please contact our extended warranty department at ************** M-F 7AM-5PM MST so they can assist you with this.
Thank you!

Customer Answer
Date: 12/05/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:12/02/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an elliptical on 10/11/22. After it arrived a part (right pedal arm) had a manufacturer defect where the s**** hole had a flat spot. This was a manufacturer defect. After calling Nordic Track I was sent 3 parts, including a bicycle pedal. When the correct part finally arrived it also had a defect where the drilled metal holes would not align with the pedal. When I asked about returning the item, I was told that to return the item it would be a $250 fee even though the issue of wanting to return was solely a manufacturer defect. I was asked by Nordic Track to give them an opportunity to try one more time to correct the situation and reorder the part on expedited order, and they would send a technician to put together the machine at no charge. I agreed and the part was ordered on 11/21/22. On 12/2/22 I contacted them again since the part had not even shipped even though I was told it would be 3 to 5 business days. I was informed that it would be "at least another week or more" before the item would ship. I asked again to return the item since the issue is well beyond my control and I feel I have been more than patient and was informed again that I would still be charged the fee since they are "attempting to correct the issue." I want to return this item and not be charged.
Business Response
Date: 12/05/2022
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
I have looked over your account and see we are expecting a shipment of the part on 12/14. I have also requested that this is expedited to quicker shipping for you.
We would also be happy to offer a refund to you of $94.50 for the inconvenience in waiting for this part. Please let us know if you would like us to apply this.
Thank you!
Customer Answer
Date: 12/06/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However I would like the option that if they do not follow through with the promise and the elliptical is not functional by the end of the month to return it at no charge.

Sincerely,

***********************

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Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

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