Business Profile

Exercise Machines

iFIT

Headquarters

Complaints

This profile includes complaints for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,173 total complaints in the last 3 years.
218 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business is failing to handle warranty claims in a timely manner. Bought a new treadmill from ****'s Sporting Goods - NordicTrack EXP14i - which broke within the first two months. Went to their website - filled out their online form. Got no response. Approximately two weeks later - tried a second time. Still no response. Another week later - sat in an online chat waiting for about a half hour to chat with a customer service agent. After a prolonged session. agent said they would ship a replacement part which should fix the problem. It's been a week - and the part has yet to ship. Have tried to contact someone to inquire about the status of the order (their website simply states "validating") but have had no response. They are making it very difficult to receive warranty coverage of any kind. Consumers need to know that this is no longer a reputable company that is willing to stand behind their products.
Business Response
Date: 12/22/2022
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
I have looked into this part order for you and I do see we are expecting a shipment of this part in the next 1-2 weeks. Once we receive the shipment we will have it shipped out to you as quickly as we are able.
Please reach out to our ****** Services at 1-833-680-iFit (****) with any questions.
Thank you
Initial Complaint
Date:12/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Nordictrack treadmill directly from their website just two years ago. The machine suddenly stopped working and I immediately contacted Nordictrack support to correct the issue. At the first time they were impossible to reach, once I did it was only for them to notify me that the machine's warranty had expired a mere 5 months ago and that I would have to cover the cost of the part which is $500 on a machine that is only 2 years old. Further, the company also had recently pushed extending the iFit membership which is also ~$500 that now cannot be used. I also had a technician call to check the price of the part and he was quoted a different price than I was. This is deceptive and clearly shows the company is just trying to get money of their customers. I'll like to formally complain on this discrepancies by the company. Prices should be quoted the same to everyone and their warranty process should be revised. I am extremely unhappy and disappointed with this company
Business Response
Date: 12/22/2022
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
I have looked over your account and I do see your manufactures parts warranty expired on 7/11/2022 and your manufactures labor warranty expired on 7/11/2021.
Please contact our non warranty department at ************ for further assistance.
Thank you!

Customer Answer
Date: 12/22/2022

Complaint: 18627283

I am rejecting this response because: First of all, the parts warranty expired in July 11 2022 even though the actual machine did not arrive into my house until the end August *********************************************************************************** your process. Secondly, as I had stated the machine stopped working shortly after my coverage elapsed with the machine being only 2 years old. I notified of the issue immediately after noticing, sent a request support that no one picked up on until I had to spend hours on the phone to get support. There needs to be an ability to make an exception when the machine itself is faulty. When I purchased it I was told the machine lifespan was **** years and this one conveniently breaks on its own merely 4 months after coverage ends. This is very disappointing to say the least. The company also refuses to refund me for the iFit annual membership that I had already paid in full and won't get to use since the machine is broken and is half of the cost of the machine to fix. This is not the only complain that your company have in place. Clearly this is your standard business practice. The only way to make this ok is to make an exception and cover the part needed to make the machine function again as it broke on its own while being brand new. Lastly, your customer support provided inaccurate pricing on two different occasions

Sincerely,

*******************************
Business Response
Date: 12/22/2022
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
I have looked over your account and as we don't have any record of issues being reported before the warranty was up we are unable to provide any parts or service. I do see the first case was made on 12/20/2022.
Please contact our non warranty department for further assistance.
Thank you!
Initial Complaint
Date:12/21/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3 months treadmill has been broken, parts ordered 5 times plus 5 techs out to fix, at this point needs replaced. Have called 5 times, always placed on hold, then transferred over and over until hung up on. Can't get ahold.of anyone, seems like since replacement is needed would rather transfer/ignore me. $2000 purchase, ready to file lawsuit due to refusal to help.
Business Response
Date: 12/23/2022
Hello,

We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.

After reviewing your account, we see that additional parts have been ordered and the tech as been requested to contact you to schedule a return visit.
We apologize for your experience and appreciate your patience as we work to get this resolved as quickly as possible.
Please let us know if you have any questions.
Have a great day and Happy Holidays!
Customer Answer
Date: 12/23/2022

Complaint: 18625660

I am rejecting this response because: this is 6th time parts have been ordered and a tech is scheduled to come out. The tech/repair company does not feel this will resolve the issue. I have requested a full refund or replacement treadmill. I have an extended warranty to cover such request. I have not had a functional treadmill in 3 months and feel the current strategy of sending part after part is futile and a way for them to say they are working to fix it without doing so. They have clearly demonstrated this is not the answer. I have been more than patient and want to have a working machine instead of wasting time, energy and money on nothing.

Sincerely,

*************************
Business Response
Date: 12/23/2022
Hello,
We apologize, you're well outside of the 30 day return/exchange. We must continue with parts and service.
The tech will be in contact with you to schedule your visit.
Please let us know how it goes.
Have a great day and Happy Holidays!
Initial Complaint
Date:12/21/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an expensive treadmill through nordictrack in Nov 2021- after a month delay in delivery, it was finally delivered in late Dec 2021. I purchased the extended guarantee and registered the product the same day I received it. In Oct 2022 the treadmill stopped working. The console works perfectly, i can see and hear the trainer workouts but the belt doesnt work run. Over the last two months, i have attempted unsuccessfully to have someone at Nordic track/iFIT helped me with this issue. The treadmill is less than a year old! Ive submitted multiple online requests for assistance and have not been contacted with a response. Ive tried to get assistance via the online chat function countless times. Initially i was told my product wasnt registered. After that was fixed, i was told it was software problem (unclear how this was their conclusion since the console works fine). I was given a **** number to call. I was on hold for over 2 hours, and they referred me back to their website. On a different online chat, it was told to send a video of the motor (I was to disassemble the treadmill and send them a video of the motor running). Again- I paid for an extended warranty to avoid all of this *****. Then they provided me with another phone number to call ************.. Currently, as i type this, I have been on the phone on hold for over 2 hours, at the ~1hour ***** someone came online and promptly told me they would have a technician come to assess the machine for >$100. After I told them (once again) i had extended warranty, they transferred me, and now I am on the 2 hour **** of being on hold. Not only have I not been able to use the machine in over two months, but have not been able to have anyone come to help me assess the problem, despite going through the usual channels, spending hours on hold on the phone, and doing multiple chats and filing multiple service requests.
Business Response
Date: 12/22/2022
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced with your order. We completely understand where you are coming from on this matter.
We were also able to set up a service order for you. That service order number is SO-*******. The Technician will contact you once the parts arrive to schedule your appointment.
Once your service appointment has been completed, if you have any further issues with the machine, please reach out to our ****** Services at 1-833-680-iFit (****) with any questions.

Thank you
Initial Complaint
Date:12/21/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the treadmill on 12/22/21 for $1,993.53 which included white glove in home assemble (order# NT10048668). The treadmill (Commercial **** model) was delivered and setup a couple of weeks later. The treadmill worked fine at first but then the belt started stopping abruptly while I was walking on it. I am older so I fell off because of the sudden stop. I have been trying to get IFIT to fix my treadmill with the warranty for parts and in home labor. But in 4 to 5 months have not had any luck. They have emailed saying they will take care of the issue, but nothing has happened yet. All I want is a treadmill I can walk on safely. On 12/19/2022 I received an email from ************************* (phone ************) asking if I would like to purchase an extended warranty for $179.95 that would cover the treadmill for another 4 years with parts and in home labor by a train technician. I have tried calling him numerous times, no one answers and no voice mail. I want to ask him, why should I, purchase this extended warranty when the original warranty was a joke. I have also sent or received emails to: Received email from - JaCee ** ************ Specialist), Sent email to ***********************. I need to have this treadmill to exercise because I have heart issues and my cardiologist tells me to exercise so mush per week. Please see what you can do any help will be greatly appreciated!
Business Response
Date: 12/22/2022
Hello,

We are so sorry about the inconveniences and the frustrations that you have experienced thus far regarding your machine. We completely understand where you are coming from on this matter.

We're happy to help get this resolved as quickly as possible.
In order to do so, can we please get a video sent here of the issue?
Please remove the motor hood. This can be removed by a few screws. Once removed, you will see a green control board with a red LED light on it. Please run the belt and provide a video of the LED light blinking pattern when the issue occurs.
Thank you!
Customer Answer
Date: 12/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:12/20/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a NordicTrack treadmill on Amazon on October 10, ****. With a three year service agreement. I contacted Nordic track per the agreement to get the service done and last year a gentleman showed up in my house after several months of waiting, said he had to get a part and never returned. Another year down I have a in operable treadmill in my ********* put in a service request through the iFit application 2 weeks ago and still no response. I would like an operable treadmill or a refund. My service agreement number is ********. My iFit case number placed on 6 Dec is ********.
Business Response
Date: 12/21/2022
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
In looking into your account, we were able to order the necessary parts for you. Part order ICS9565760 is you can track that at the following link:
https://my.ifit.com/MC/s/order-tracking

We were also able to set up a service order for you. That service order number is SO-******* the technician will reach out to you once your parts arrive for scheduling.
Once your service appointment has been completed, if you have any further issues with the machine, please reach out to our ****** Services at 1-833-680-iFit (****) with any questions.

Thank you

Customer Answer
Date: 12/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered a treadmill from ****** Track and it was scheduled to be delivered on 12/20/2022. We paid extra for a white glove set up. The delivery drivers attempted to call, but never knocked on the door. We have a two car driveway and vehicles were parked on one side. The delivery drivers left. We called back within 10 min of seeing a missed call and was told "the drivers tried to contact you and there was cars in the driveway so they are moving on". This is not good customer service. The delivery resources were rude and overall a horible experience. Paying extra for a "white glove" delivery is unacceptable for the impact scheduling this around the holiday's has and the disrepectful behavior across the board we received. I am outraged at the absolute lack of respect we recieved when calling to get this resolved with the company.
Business Response
Date: 12/21/2022
Hello,

We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and delivery issues. We completely understand where you are coming from on this matter.

We were not able to pull up an order with the information provided.
Can you please provide your order number?
Thank you!
Customer Answer
Date: 12/22/2022

Complaint: 18619342

I am rejecting this response because: my order number is **********, i fit health & fitness. Additional numbers ive received are ******** and 2451396-801.

Sincerely,

*************************
Business Response
Date: 12/22/2022
Hello,
Thank you. We have escalated this with the delivery carrier to make sure you're contacted as quickly as possible to reschedule your delivery.
We apologize for your experience.
Let us know if you have any questions.
Have a great day and Happy Holidays!
Initial Complaint
Date:12/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Nordic Track treadmill from Dicks Sporting Goods on 12/19/21. In October 2022, the entire console of the treadmill stopped working rendering the treadmill completely useless. It took me several days and many, many hours on hold trying to find out the problem. Ive spoken to customer service, techs, had virtual visits, all to no avail. The treadmill isn't even a year old. After several hours on the phone with a representative, I was told that a replacement console would be sent to me in two weeks. After several weeks of waiting, I decided to contact them again. This time I waited on hold for 2 1/2 hours for customer service, only to be reassured that the part was ordered correctly this time. According to the rep, the part was denied for coverage last call because the rep didn't do it correctly. I received an email saying the order had been placed on 12/2. Again, the rep assured me it would be sent within 2 weeks. Still no parts, I have tried to call and/or chat every day for a week. I was on hold for 1 1/2 hours yesterday then was disconnected, then I waited on chat and was next in line and "connection was lost". I have now been on chat and phone call simultaneously for over an hour. I even purchased extended warranty. I have ask for a refund so I can purchase a better product, ask to speak to manager, called Dicks Sporting Goods. I CANNOT get a resolution. I should be protected as a consumer and not forced to have to keep a product that will not work. PLease help me get this fixed or get a refund so I do not have to deal with the horrendous customer service in the future. I have proof of order from Dicks sporting goods and I have some screenshots of attempted phone calls/wait times if necessary.
Business Response
Date: 12/23/2022
Hello-

We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
We have just submitted a part resolution form to our part specialist. They will look into your order and see what we can do about getting the part out to you quicker. The form should get approved within the next 48 business hours.

You are welcome to reach out to our ****** Services at 1-833-680-iFit (****) with any questions.

Thank you

Customer Answer
Date: 12/23/2022

Complaint: 18618792

I am rejecting this response because you cannot get any help at the number provided I work as a healthcare provider and often work 12 hour shifts I have called multiple times and waited over 2 hours to speak to somebody who can never provide any assistance I get transferred from department to department then always get disconnected and never get a return call Ive waited patiently for 2 months for a resolution and cannot get one I ever purchased an extended warranty now Im questioning that decision because it is impossible to get any customer service I have spoke to several people who have never received any resolution from this company if they cannot get me the part to fix the treadmill, I want a refund so I can purchase another brand or I want a replacement treadmill As a consumer I should not be forced to keep a product that doesnt work and isnt even a year old yet
Sincerely,

*****************
Business Response
Date: 12/28/2022
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with your machine. We completely understand where you are coming from on this matter.
The form that was submitted for your part has been approved. Please allow **** business days for the part to be shipped out, it's currently in the building and shipping stages in our warehouse. We apologize for all you have been through.

Customer Answer
Date: 12/28/2022

Complaint: 18618792

I am rejecting this response because: I have been told this several times but never receive the part. Ive been told the last 3 times that it will be shipped in 2 weeks. There is always an excuse when I dont receive the part. I will not be satisfied until the part is in my possession and the machine is fixed.

Sincerely,

*****************
Business Response
Date: 12/29/2022
Hello,
Thank you for reaching out, we understand how frustrating it can be, we can assure you that with the form submitted and approved your part will be shipping out soon.
Thank you
Customer Answer
Date: 12/31/2022

Complaint: 18618792

I am rejecting this response because: I will not accept response until I have my parts in hand and my treadmill is working.

Sincerely,

*****************
Business Response
Date: 01/05/2023
Hello,
We completely understand where you are coming from and can assure you we are doing everything possible to get those for you.
Thank you
Customer Answer
Date: 01/06/2023

Complaint: 18618792

I am rejecting this response because: still havent received parts as promised.

Sincerely,

*****************
Business Response
Date: 01/09/2023
Hi ****,
Your part has shipped and your tracking number is 1ZX8444W0347088310 shipped **** Please let us know if you have any additonal questions.
Thank you
Customer Answer
Date: 01/09/2023

Complaint: 18618792

I am rejecting this response because:I will accept response once I have parts in hand and it fixes the treadmill.

Sincerely,

*****************
Initial Complaint
Date:12/20/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Purchased a nordic track elliptical 11/8/22 directly from Nordictrack.com.I paid $2,299 for the machine + $299 for white glove service assembly. The machine stopped working after 8 uses (2-3 weeks). I had a VERY tough time getting in touch with customer service, when I finally did the gentleman was helpful in finding the issue, but told me I needed a new part and that it would take **** days to come (which it did). Then When I received the new piece, it was 2 packages of wires, when I was told I only needed one wire. When I tried to get in touch with customer service upon delivery again, it has been hours and can't get someone on the phone. In the chat, they refused to call to help and sent me generic videos and then would sign off or say they were connecting me to another department. I was so fed up, I decided to return my machine, since it was so much money and aggravation with so little help. Again, it was hard to get through to billing, so I tried to chat. As soon as I mentioned BBB, they ended the conversation and I had to start all over again. You can see in the attached document.From there, I was told by Billing (when I finally got through) I would have to pay $250 for freight + $299 for delivery. Not only that, but that I would be responsible for moving a machine down 3 flights of steps after having paid $299 already to have it professionally moved and assembled.I would then have to pay to return the machine (paying for delivery a second time) and separately pay someone to move the machine. All I want at this point is for the machine to be picked up and a refund to be made. I will pay the delivery and freight if need be, but They need to move the machine and be responsible, since I paid there team to move and assemble the machine.
Business Response
Date: 12/21/2022
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine return. We completely understand where you are coming from on this matter.
I have spoken with our billing and returns team and they are able to waive the freight fee however, the white glove assembly is non refundable. You now will be refunded $2491.54 and you can reference number 60356796.
If you have any further questions, please call our Billing team at **************.
Thank you

Customer Answer
Date: 12/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:12/19/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Pro **** treadmill with an extended warranty. The treadmill display malfunctioned within 1 year of purchase. I have multiple support tickets open in an effort to have the problem corrected. The problem has been on-going for more than a month with no resolution. IFit has refused to order the necessary part that needs to be replaced so that my extended warranty, to cover labor, can be used to install the fautly part. I would like to return the treadmill for a full refund of the purchase price including the cost of the extended warranty.
Business Response
Date: 12/20/2022
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.

With the information you provided, we confirmed that the machine is no longer eligible for a return or replacement due to you being outside of the 30 day return policy. Where we didn't hear from you within the first 30 days of having the machine, you are no longer eligible. With this information, you are not eligible for a return, replacement or refund.
The return policy states: If you are not satisfied with the purchase of your new equipment, you can request a return within 30 days of your delivery date. Due to the size and weight of our products, ProForm doesnt offer a refund for any shipping or delivery charges you may have paid to receive your product. Returns will include a return shipping charge of $250. Returning your product may incur additional charges for ordinary wear and tear or damage caused by improper use, incorrect assembly, or accidents.If you wish to read more about the return policy, you can do so at https://www.proform.com/privacy#return

In looking into your account, we can see you have talked with our team to help get this issue resolved. A parts order has been created, order number ICS9564691 and a tech has been requested the service order number for that is SO-*******. the tech will reach out to you once all parts have been delivered for scheduling.
You are welcome to reach out to our ****** Services at 1-833-680-iFit (****) with any questions.

Thank you

Customer Answer
Date: 12/20/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

iFIT is BBB Accredited.