Complaints

This profile includes complaints for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
• 

  iFIT

  E 1725 N #727W River Heights, UT 84321

  
• 

  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
• 

  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

• 

  iFIT

  230 S Main St Highlands, TX 77562-3812

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an out-of-warranty Nordic Track Eliptical machine that worked well for many, many months. On August 19, 2022, after experiencing problems with the machine I contacted iFit and paid $139.64 to arrange a service call to determine the problem. A representative from Assembly Unlimited arrived at my home on Oct. 3rd and did an analysis of the machine. It was determined that a part was needed to be order and I paid for an approved the order of the part. On November 27th, a representative from Assembly Unlimited arrived at my house, installed the replacement part and the problem was not resolved. A more qualified tech was then sent in from Assembly Unlimited to further evaluate the problem and a determination was made that a different part was needed. I have been most pleased with Assembly Unlimited in their professional response and especially with the fact that they can be easily contacted but I am tremendously annoyed at the lack of response from iFit. I have tried numerous times to contact IFit with no success. Today, January 9, 2023, I was on hold from 52 minutes with no answer (I finally had to hang up). I did a screen grab of the time to verify my hold time. I then went to the iFit web site and was connected with the iFit Agent Bot. After a laborious process, I was finally provided the message, "Please wait while I transfer you to an agent". This message remained on my screen from 3:31 pm to 3:51 pm with no response. Assembly Unlimited has provided me with the order number on the outstanding part but the iFit system says that no such order exists. My primary complaint is that there is nowhere to find out where NordicTrack or iFit is located so that I can even send an "old fashion" letter of complaint. I do not anticipate any contact from iFit as a result of this complaint but I simply want to memorialize the unacceptable situation (the first I have ever registered in my 71 years). All I wanted was simple update on the status of my situation.

  

  Business Response

  Date: 01/10/2023

  Hello, 

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
  
  

  Unfortunately, since you are not under warranty the part will have to be paid for. In order to pay to the part, you must call in. 

  We apologize for the long hold times. 

  We would suggest calling later in the week. 

  The beginning of the week is typically our busiest. 

  Please let us know if you have any questions. 

  Have a great day! 

   

  Customer Answer

  Date: 01/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  First, I have already ordered and paid for a part that did not work.  It would seem logical that if an additional replacement part is required and advance payment is required for that new and additional part, then I should be given credit for the part that did not work. That was never even provided as an option.  Second, I have no clue what part needs to be ordered since an intermediary organization (Assembly Unlimited) is responsible for evaluating the problem and determining the new part needed.  I have never heard what that part is, how much it cost and whom I should pay. Secondly, it seems absolutely outrageous that there would not be a mailing address that I could simply send my payment and be allowed to order the part since the telephone system and "bot" service on the web site are totally a waste of time and unreliable. The businesses suggestion that I simply call when it is not busy doesn't present a reasonable resolution to the problem.  May I suggest that someone from the company send an email or text to me to let me know what I owe, whom I should pay and when I should expect delivery. My email has previously been provided by it is: *************.  My telephone number (for text purposes) is ###-###-####. My product may be out of warranty but I am still a customer and I will still be making purchasing decision on the important "after the sale" response.  As a final note, I would be happy to pay the intermediary service organization (Assembly Unlimited) since they are easily accessible and seem to understand customer service but they state (just as the business does) that I can only handle the matter if I contact the company directly (although they don't answer the phone).   
  
  Sincerely,
  
  ****** ******
  
  

  

  Business Response

  Date: 01/10/2023

  Hello, 

  We apologize that we did not include all of the information needed. 

  The part that you're in need of according to the tech's report is a lift motor. Part number-******. The price of the part before shipping and tax is-$157.93.

  You can purchase this part online by visiting iconservice.com. 

  Please let us know if you have any further questions. 

• Initial Complaint

  Date:01/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ifit has the WORST customer service I have ever experienced. I have tried for weeks to get ahold of a representative to complete my order and schedule a technician to my house to finish the job that I have already paid for. I have been on hold for HOURS, left call back info with no call back, several request online with no help! This is awful, and Ifit should be embarrassed!!!!!!!!

  

  Business Response

  Date: 01/10/2023

  Hello-
  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
  
  As your machine is no longer covered under warranty, please call our Non Warranty team at ************. They are available Monday-Friday 6AM-8PM, and Saturday-Sunday 6AM-6PM Mountain Standard Time. They are happy to help you regarding the service of your machine. 
  

  Thank you 

  Customer Answer

  Date: 01/10/2023

   
  Complaint: 18711801
  
  I am rejecting this response because: This is the number that I have been calling. You are not owning up to your poor business practices. This number takes you to no mans land as it does not get answered. I have tried for WEEKS and for HOURS at a time. Yes, you bet it is frustrating. My bike has been in pieces and I can't ride it because there is no one to help.  If you really want to help, please have someone contact me directly at ************. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 01/11/2023

  Hello-

  
  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine. We completely understand where you are coming from on this matter. 
  

  We apologize for the long wait times, due to our busy season, you will need to call into that number and they should have a call back option as well. 1-833-680-iFit (****)

  Thank you 

  Customer Answer

  Date: 01/13/2023

   
  Complaint: 18711801
  
  I am rejecting this response because: I don't appreciate your generic responses. You are not listening! I just hung up the phone after being on-hold for 3 hours and 14 minutes. This is a problem. Every day I call, and every day I wait at least 2 hours and get frustrated and hang up. How is this acceptable? You do not return email submissions , nor call back. Please don't give me another generic response, and actually tell me how you are going to solve the problem!!!!!!
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 01/18/2023

  Hello-

  
  We are so sorry about the inconveniences and the frustrations that you have experienced with your machine. We completely understand where you are coming from on this matter. 

  
  We have sent this information over to our iFit team for you and had them further review your account. They have confirmed they have had a representative call you today to troubleshoot and resolve issues you are experiencing. 

  
  If you have any further questions, please contact our iFit team directly at **************.
  
  

  Thank you

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a NordicTrack Commercial **** Treadmill roughly 2.5 years ago. Was working fine. At some point in December 2022, they pushed through a software update to their iFIT console. This update corrupted the console and now the treadmill will not operate. Turning on/off, unplugging, performing a factory reset, etc. do not solve the issue. After researching, it seems that this issue has impacted hundreds if not thousands of customers. Not only of their treadmills, but any owner of NordicTrack exercise equipment that includes the iFIT software.I am trying to contact them, but there are extremely long wait times and no one is eager to help. Per other customers, this is an issue they are aware of but are reluctant to fix the issue. I would like to request for them to replace the console to the treadmill or perform whatever other repair is necessary to remedy the issue.Thank you!

  

  Business Response

  Date: 01/10/2023

  Hello, 

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.

  We have reviewed your account and have placed an order for a replacement console on your behalf. Order number-ICS9579328.

  Please let us know if you have any questions. 

  Have a great day. 

• Initial Complaint

  Date:01/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their customer service and support is extremely inadequate and does not help resolve any issues. I've been calling almost every week, been placed on hold for either long periods of time or getting callbacks much later than my call, and there's no resolution to the many issues I'm having with a very expensive treadmill I bought.The last person I called unfortunately had incorrect information about how to operate the treadmill or connect Bluetooth heart rate monitors, and simply refused to escalate the issue or open a ticket to have my issue resolved.I'm calling a second time about the same issue and have been holding for more than 30 minutes, without any opportunity to speak with someone.Their claims for customer service or any kind of support for a very unreliable product are simply false and inaccurate.

  

  Business Response

  Date: 01/10/2023

  Hello,

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
  

  We're happy to assist you. 

  Can you please provide more information about the current issue?

  
  

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18711386
  
  I am rejecting this response because:

  Hi ******, thank you for contacting me. My main issue isn't necessarily with the treadmill issues, it's with the customer service. You can't claim that you have customer service that's even close to reliable or usable for any of your equipment owners. The response and hold times for calls going to iFit are far beyond reasonable. The automated message urging customers to go to iFit.com actually does not work, the website is not ready for use and most of the functions don't work.

  In regards to the treadmill and my issues, along with their corresponding customer service failures are as follows:

  1) Treadmill freezing, buffering for long periods of time, or crashing in the middle of a workout.

  This is extremely dangerous. During a high intensity workout interval that could be less than a minute, a treadmill crash at high speeds will not drop the speed down automatically, and the user has to manually reduce the speed while running, which is very difficult and dangerous. The only alternative is to pull the safety key to completely stop the treadmill.

  Failure point from customer service. I called about this several times, and the last time I called the support person helped me run a network analysis and determined my network (which doesn't present any problems for any of the other devices in my house) was not providing adequate bandwidth for the treadmill. She said that she would email me instructions or details on what needed to change in terms of router settings. As we were finishing up the call, her line disconnected (my service was fine and my phone was on speaker, so I didn't touch it to hang up), and she never sent any email or followed up. This is still an ongoing issue, but it's actually improved to not happen as often.

  2) Treadmill not detecting or seeing my bluetooth heartrate monitor to connect for a workout.

  I called several times about this issue and have lost hours and hours of time during the day trying to get in a workout within a limited time, to run in to this issue, call support, and sit on hold over several calls for hours throughout the day. This is also an intermittent issue. The first time I called, I would try to connect, restart, connect, restart the monitor, switch in and out of pairing mode, and the treadmill doesn't see my device. After finally reaching someone from support later in the evening, she told me that she cannot start or open a ticket for someone to help me resolve the issue because she claimed that I was connecting the device incorrectly. I tried to explain many times that I am connecting the device the same way I had always done it for well over 20 workouts, and she simply would not listen. She would not open a ticket for support and would not help me. Her name was *******

  I was later able to connect my monitor without making any changes, and ran in to the same issue again two weeks later. I had three different occasions when I had one hour to complete a workout, and wasted all three hours trying to connect my device and call technical support. The only time I was able to reach someone after a total hold time of more than three hours, I urgently explained that I only had ten minutes. She asked me to install a new app to share a video of what I was seeing, then proceeded to waste all ten minutes with irrelevant questions, and told me that she would call me back after one hour. She called me back much later than this hour when I was having dinner, left a message to call back, and I ended up calling back and sitting on hold for a very long time until I wasn't able to stay on the phone any more.

  All of the issues I mentioned above are still not resolved. Again, the customer service is completely inadequate and not helpful for warrantied equipment that is very expensive. Please contact me at ************ or ************************ to work through this. I am very dissatisfied with your service and urge you to improve this for myself and your other customers.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/17/2023

  Hello, 

  Thank you for the additional information. 

  Can you please send a video of the issues to *************************************** for review and reply here once it has been sent?

  Thank you! 

  Customer Answer

  Date: 01/20/2023

   
  Complaint: 18711386
  
  I am rejecting this response because:

  Unfortunately, the videos I took of this exceed the attachment limit. Once again, I tried to call iFit support, and also tried using the original heartrate monitor that came with the treadmill, neither will work. I also tried resetting app data, which the support representatives had suggested doing in the past, and that also didn't work.

  For the current support call, I'm now on hold for more than 12 minutes and am not able to speak with anyone. As I stated, the support from any method that you suggest to get help with the equipment is simply inadequate and can't be considered as sufficient for any issue.

  I also got an email back for an issue that I'd submitted from the beginning of December. It's been more than a month since I submitted this request for help.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/23/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
  

  Can you please try shortening the video to send to us through here? Please provide additional information on the issue you're having and please send us the machines model and serial number and provide an ********************** of your receipt from the time of purchase.

  Thank you!

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/09/2023 I have a Nordictrack **** and have been trying to reach a representative for 2 weeks now. First attempt 12/30/2022. I experienced the same issue that another customer recently posted. Although, I have never been able to reach the appropriate LIVE person to get any resolution. I own a NordicTrack Commercial **** that worked perfectly until IFIT sent a software upgrade a few weeks ago and corrupted thousands of machines including ours rendering the console inoperable. I tried multiple rebooting techniques through the trouble shoot chat with NO success. I can no longer use my treadmill. Its Impossible to reach anyone after emails and phone calls, CHAT boxes. I am going on 2 weeks, I have been placed on hold for hours and hours. Transferred multiple times just to sit on hold. I have asked for managers with no success and have been hung up on. I purchased an extended warranty. I call that number and they transfer me to IFIT, then I call Ifit and they transfer me back to the ***************. It's unbelievable!! 2 weeks now! I have been told I need to order a console, through a chat box...yet I can never reach anyone to help me. Dozens of calls, hours on hold, the worst customer service I have ever experienced. I still have no resolution, cannot use my machine. I'm left with an expensive piece of junk and an extended warranty I cannot use.

  

  Business Response

  Date: 01/10/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and delivery issues. We completely understand where you are coming from on this matter.
  

  I have reviewed your account and I have ordered a new console for you.  Your order number is ICS9579179.

  If you have any questions, you can contact our ****** Services at 1-833-680-iFit (4348)

  Thank you
  
  

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am beyond frustrated. I have been trying to get some help from NordicTrack/iFit for weeks now. I have submitted at least two requests, sent numerous emails and sat on hold for either chat or phone call for hours now, to no avail.I purchased a NordicTrack S22I STUDIO CYCLE October 14, 2022 - the shipment was cancelled somehow through no fault of my own. After waiting weeks for a shipment that didn't arrive I phoned and a replacement order was placed for me on November 14, 2022. When I finally received the bike in November I registered it immediately - within 30 days of receiving the bike - BUT since my warranty started on October 18 (when the bike I didn't receive was "shipped") it didn't register as within 30 days and I wasn't given the 90-day extension to my warranty for registering within 30 days. I would like my purchase updated to November and I would like the 90 days added to my warranty.I would appreciate a call back so I can speak with an actual human being. I am not impressed with the customer service. Your **************** are of course super helpful and attentive but once you buy the equipment good luck getting any help! I have been given so many numbers and emails to call and none have been helpful!

  

  Business Response

  Date: 01/10/2023

  Hello, 

  We apologize for the experience you have had, I have gone ahead and updated your delivery date and also added those 90 days to your warranty. 

  If you have any further issues with the machine, please reach out to our ****** Services at 1-833-680-iFit (****) with any questions.

  
  Thank you 
  
  

  Customer Answer

  Date: 01/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Zinta Schnore

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the NordicTrack Commericial X22i treadmill for $3,297.99 on 11/29/22 and paid an additional $300 for the "White ***** Delivery and Assembly". The machine was delivered and assembled on 12/22/22. After reading the owner's manual, I got on the treadmill for my first run. The incline/decline function does not work at all and the entire machine wobbles tremendously, I fear I *** get injured using the equipment. I sent NT videos of the defective device so it is cataloged on my issue ticket. I have spent well over 5 hours on hold over several calls, this defective product and awful customer service is unacceptable. I finally was able to escalate my issue to a ****** Care Supervisor after requesting a manager by phone. I WANT A FULL REFUND FOR THE DEVICE WITHOUT RETURN FEES. I did not pay this amount of money to receive a defective machine that *** cause injury. The machine never worked as advertised directly out of the box, how am I suppose to be accountable for that? The billing department told me I would need to pay a $250 return fee and a 10% restocking fee. In addition to the $300 assembly fee, I'm looking at roughly $870 to return a defective machine, this is completely unacceptable. I financed this purchase with TD, they automatically **** $107 out of my account for the first payment. They said they are working to reverse the charge but its disputable as to whether I will get the money back. I am paying for a machine that does not work. I used the piece of equipment for 20 minutes. PLEASE REFUND ME IN FULL and stand by good business principals.

  

  Business Response

  Date: 01/10/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
  

  We have reached out to our Billing and ****************** regarding the fees associated with the return. 

  The fees you are being charged abide by the return policy. We will not be refunding any additional money back. You can read more about the return policy at  at ************************************************************

  We are happy to troubleshoot this issue with you if you'd like, please provide a video of the issue.

  Thank you.
  
  

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint against Nordic Track and IFIT.I purchased the treadmill in 2019 and bought the six-year extended warranty. My treadmill stopped working just before Christmas 2022 and I have spent hours on hold with trying to get my treadmill fixed. I did speak to someone on 12/30/22 and was going through a diagnosis test with them and we got disconnected. They had my number, and you would think that they would call you back. They did not. I spent ******** for the treadmill and another ****** for the extended warranty and I can't get it fixed.

  

  Business Response

  Date: 01/10/2023

  Hello-

  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
  

  In looking into your account today, we see you have been in contact with one of our agents and they were able to order parts for you and set up a service order as well. 

  Your part order is ICS9578823. You can track that at the link below:
  **************************************************************************

  If you have any questions, you can contact our ****** Services at 1-833-680-iFit (4348)

  Thank you
  
  

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just like everyone else, I have a Proform **** Treadmill that is completely bricked due to a software update sent to the machine by Proform. My treadmill is completely unusable due to the software update that is causing it to cycle the Ifit screen. The only fix according to Proform is to buy a new console for about half the price of a treadmill that has hardly been used. Outrageous that they could break a product but expect the buyer to pay for it.

  

  Business Response

  Date: 01/10/2023

  Hello-

  
  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
  

  We have reached out to our software team regarding your issue, please confirm that you are have error code API3? 

  Thank you 

  Customer Answer

  Date: 01/10/2023

   
  Complaint: 18709186
  
  I am rejecting this response because:

  I am only rejecting this response as it is a follow up question and not intended to be a resolution from the company. 

   

  Yes, I am getting the *** 3 warning when I try to reset the machine using the pinhole. It just cycles that warning. 

  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/11/2023

  Hello-

  
  We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
  

  In looking into your account today, we were able to order you a new console Your part order is ICS9580233. You can track that at the link below:
  **************************************************************************
  
  If you have any further issues with the machine, please reach out to our ************************** at **************.
  Thank you 
  
  
  

  Customer Answer

  Date: 01/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the console that has shipped, arrives and fixes the issue. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an ongoing complaint that the BBB keeps closing (second time!) even though IFit is actively helping me. I just gave a status report to IFit on 01/03/23 "Complaint: ******** I am rejecting this response because: First package of the few that are coming came in today. Just wanted to update you!Sincerely,*************************"I just received the second package end of last week. I still have the cracked back piece to the bike, but all other parts have been received I believe. We need to schedule a technician to come out and finish the install. BBB it is totally a pain having these complaints closed while the business is helping me! Please keep my complaint open until both IFit and I are done working with each other!Respectfully,*************************

  

  Business Response

  Date: 01/10/2023

  Hi ****, 

  Thank you for keeping us informed. We have let our service department know that you have received all your parts and are ready for installation. They will reach out to the tech and the tech will call you to schedule your appointment. 

  Thank you