Complaints
This profile includes complaints for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,165 total complaints in the last 3 years.
- 218 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our treadmill console failed under warranty and we were told the technician would not order parts, and that we would need to contact the manufacturer to get a replacement shipped. This started on December 5th, *****. We have to be able to reach a human to order parts for us. Combined my wife and I have spent approximately 14 hours on hold with customer service. There have been emails and ******** messages sent. The customer service is nonexistent and we are stuck with a useless treadmill during the winter months where we could desperately use it. I'm extremely disappointed but I should not be surprised. Their ******** page is full of comments from others experiencing the same disappointing customer service experience. Highly recommend no one purchase any Ifit products as they will not stand behind their product and take care of existing customers.
Business Response
Date: 01/16/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
Please provide an image of your receipt from the time of purchase and an image of the notes from the technician.
Thank you!
Initial Complaint
Date:01/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I own a **** commercial treadmill and ifit did a software update a fried the console , we contacted nordictrack and they agreed that there was a problem and they would send out a new console 2 months later we have not received or heard from anyone to resolve this problem , i haven't been able to use a machine that we spent a ton of money onBusiness Response
Date: 01/17/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
I have reached out to parts team and the current ETA for your part is 2/28/23.
We do apologize for the delays and we will get your part out to you as quickly as we are able.
You are welcome to reach out to our ****** Services at 1-833-680-iFit (****) with any questions.
Thank you
Customer Answer
Date: 01/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. although not completely satisfied i have not other option other that to go out and spend another $2700 for a new treadmill so i guess i'll have to wait
Sincerely,
***************************Initial Complaint
Date:01/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dec 14th 2022 my son bought me a Tread Mill for Christmas. I followed directions and it wont start. The belt doesn't move. I called ifit and was on the phone for 3 hrs. I allowed her to come into my phone and I showed her the control panel and everything else. She said she would order me a new controller and I would get it in **** business days. That was on Dec 19th 2022. I got the email showing the part order# ICS9564668 /Part# ****** CONTROLLER.When I track it it says the order is in process Ive tried calling, emailing ( all emails are undeliverable) and chats ( i wait for for an agent over an hour and no one ever comes on the chat) I just want my part so I can use my new tread mill. Its been 3 weeks and it still says "in process" Wish I would've bought a different one. Very poor customer service.Customer Answer
Date: 01/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It's very sad that I had to file a complaint for them to acknowledge me. Not sure why someone could not have emailed me or called me to let me know. Still not happy but what else can I do. By the time I get the part the warranty will probably be close to over. And the window to return will be closed if it still does not work.
Sincerely,
***********************Initial Complaint
Date:01/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My elliptical that I purchased has broken, the warranty is still in effect, but I cannot get through to the company! I have submitted forms, attempted chats, phone calls, but to no avail. It is unacceptable and the warranty expires in a few days!Business Response
Date: 01/12/2023
*******,
I am so sorry that you have had a hard time getting in touch with us. I assure you we understand that it is no small undertaking so we appreciate your patience and diligence so very much.
Due to the circumstance of your situation I am going to have one of our agents make an outbound phone call to you sometime tomorrow. I cannot guarantee a time simply because we are so busy, but just know at our earliest availability someone will be in touch to troubleshoot your issue and get things taken care of.
Hopefully this brings some relief to the situation. We look forward to speaking with you more soon! Thank you!
Customer Answer
Date: 01/17/2023
Complaint: 18730644
I am rejecting this response because:No one has contacted me despite assurances that they will.
Sincerely,
*****************************Business Response
Date: 01/23/2023
I am so sorry that someone was not in contact with you.
I am unsure of how this happened as we had the callback arranged and all set-up. I am going to go ahead and arrange for another one to make sure that this is all taken care of for you. Please just keep your phone close by, and expect a call sometime within the next ***** hours. Thank you for your ongoing patience, and if you do have any other questions or concerns please let me know.
Customer Answer
Date: 01/28/2023
Complaint: 18730644
I am rejecting this response because:While I did receive a phone call - well after the time frame given - on a friday evening when I was unable to get to the phone, the voicemail did not provide any assurances that contact would be attempted again, or leave any method of communication to reach the caller.
Sincerely,
*****************************Business Response
Date: 01/30/2023
I will be sure to reach out to you sometime this week to get things coordinated. Please advise on a time that works best for you, and I will put you on the schedule. Thank you!Customer Answer
Date: 02/03/2023
Complaint: 18730644
I am rejecting this response because:I have not heard back yet, and have no way to provide the info requested without doing so.
I am available anytime Sunday through Thursday, and Friday until noon. Should I miss the call for whatever reason, please provide a way to return the call.
Sincerely,
*****************************Business Response
Date: 02/06/2023
Perfect *******.
I will plan to call you sometime between 3-5PM on Wednesday. Thank you!
Customer Answer
Date: 02/14/2023
Complaint: 18730644
I am rejecting this response because:Waiting for follow up.
Sincerely,
*****************************Business Response
Date: 02/16/2023
*******,
I apologize greatly for my delay in response, as well as that it took a few additional days to get things straightened up as far a downtime on your warranty and everything goes. However, I am happy to report that at this point I have arranged to have a technician come out and troubleshoot the issue hands on with the machine so we can ensure we are sending the correct parts and are not delaying this process any more. This is not something we would typically do without troubleshooting first, however, as a one time courtesy we have gotten the clearance to do this for you guys.
SO-2727451-This number just verifies that the Service Order has been set-up. Please prepare to be contacted by a *********** the next 3-5 business days regarding further scheduling with them. I appreciate your patience and willingness to work with us so much. Please let me know should you have any other questions or concerns.
Initial Complaint
Date:01/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a treadmill from Nordictrack in May 2020. Since then, the incline motor has broken twice. I was able to get them to send the part out the first time and my husband changed out the part. I also purchased an extended warranty on it. The incline motor then broke again. It's going to be almost a year since the motor has been broken and they keep shipping out the wrong part. The technician from the third party company who is hired by the extended warranty company has come to our house 3 times in the last one year and it always turns out to be the wrong part. I had paid so much money for their machine and expected better customer service. I have emailed them to twice in the last two weeks ask for someone to call or email me back but no one emails me back. I have called them. I was on hold for two hours last week trying to get hold of someone to talk to and then the call eventually got dropped. I tried calling them again today and was on hold again and I requested to be called back. I am on their website too and I've been trying to chat to someone online but it says "an agent is on the way" for the last 45 mins now. It should not be this hard for a company to be responsive to its customers. Any consumer or customer expects better customer service, especially for the price that they charge for their machines. This kind of service is just not acceptable. All I want is for my machine to be fixed.Business Response
Date: 01/16/2023
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
We have reviewed your account and noticed that you were able to get through and have been assisted.
Is there anything else we can do to help?
Please let us know.
Thank you.
Customer Answer
Date: 01/19/2023
Complaint: 18728417
I am rejecting this response because: The Ifit warehouse sent me the wrong piece AGAIN for the 4th time. My treadmill (which I paid a lot of money for), has not been able to be fixed for almost a year now because the warehouse keeps sending the wrong piece. This is the 4th time in a row that we have received the wrong wire casket. If Ifit can't fix the machine, they need to replace my treadmill as I still have extended warranty on the machine. I have been paying money for the extended warranty that they can't get fixed! They owe me a new machine.
Thank you!
*********************Business Response
Date: 01/20/2023
Hello,
Please provide the part number of the correct part you're in need of.
We will get this resolved as quickly as possible.
Thank you!
Initial Complaint
Date:01/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a Nordictrack T6.5si treadmill that was purchased in 2019 and is controlled by an iFit panel and I use this treadmill daily. Yesterday, the IFit panel initiated a software update. After the update was completed, the iFit panel no longer worked and my treadmill was inoperable. I spent hours on the phone trying to get support and after 7 hours was told I was in the wrong queue. I called again this morning and spoke with someone at IFIT support who told me I needed a new console and transferred me. After another hour on hold, I was told that I would have to pay for the replacement console, $455.20 because my equipment is out of warranty. I understand paying if this was something I did, but this software update destroyed my machine and I should not be charged. According to the internet, others are having the same issue. I expect IFit to repair or replace my perfectly functioning treadmill that is not working due to their negligence.Business Response
Date: 01/16/2023
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
We're happy to get this resolved for you. Is your console displaying an error code? If so, please provide a picture of the display.Thank you.
Customer Answer
Date: 01/16/2023
Complaint: 18727407
I am rejecting this response because:there is no error code. It boots to the white screen with the IFIT logo and then turns to black. Continues looping like this indefinitely. Tried working with tech support to enter a special mode to allow forced reboot and it does not work. Tech support advised the console has gone bad and must be replaced. The console tablet worked until the update was pushed to it. I should not have to pay for a replacement due to the update being the cause of it to quit working. The entire treadmill is non-functional. There is not even an option for a manual start.
Sincerely,
*****************************Business Response
Date: 01/17/2023
Hello,
Our iFit team has ordered a replacement console on your behalf to resolve this issue.
Order number-ICS9584476
These consoles are currently out of stock.
We expect your order to ship out within the next **** business days.
Please let us know if you have any questions.
Have a great day!
Customer Answer
Date: 01/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:01/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a current (and may I add, satisfied) NordicTrack and iFIT customer. On September 26, 2022, I received an email from NordicTrack with a referral link offer. The terms of this referral link clearly state "Give your friends $150 off, and get a $150 gift card when they buy." I have done this in the past and received the $150 visa gift card reward without any issues. So I went out of my way to do this again and was able to convince 3 people to buy NordicTrack equipment. To my surprise, 30 days later I received 3 emails from NordicTrack, each with a $50 off accessories coupon code that expires in 30 days. This was not the terms of the email offer I originally received, and I would not have gone to this trouble for $50 off an accessory.
As such, I called in twice to address this. Both agents I spoke with were friendly and I believe genuinely tried to help, but didn't really know what to do. I sent them both emails documenting the above facts. The second agent I spoke with told me he would get a resolution and I would hear by Tuesday, January 10. I did not hear anything. I emailed him today and he said the best he would do was a $100 credit because the offer had ended.
As I'm sure you can understand, I feel like this was a bait and switch. I was promised $150 per person referred and am now being offered $100 total ($33.33 per person). I held up my end of the bargain, NordicTrack was able to make 3 new sales, and now they are trying to pay me 78% less than promised.
I'm requesting a check or visa gift card for $450 as promised.Business Response
Date: 01/16/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with this issue. We completely understand where you are coming from on this matter.
As this is something our sales department was offering you will need to contact our sales department at ###-###-#### so they can look further into this for you.
Thank you!
Customer Answer
Date: 01/17/2023
Complaint: ********
I am rejecting this response because: I have already called sales as stated in my original complaint. I would request that the BBB complaint is routed and escalated to the sales department. Asking me to call your number is not a resolution.
Sincerely,
****** ******Business Response
Date: 01/17/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with this. We completely understand where you are coming from on this matter.
This is something only our sales team is able to look into for you. You will need to contact them directly at ###-###-#### to discuss this further.
Thank you!
Initial Complaint
Date:01/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The console (screen) on our pro form **** treadmill is stuck with the iFit logo and the treadmill will not operate. I have called the customer service number at ********************** beginning on Monday afternoon after having first looked online and followed instructions for resetting the console, and was on hold for 45 minutes before talking to a representative. We again went through all the reset procedures which did nothing. I was put on hold so the representative could talk to her supervisor, and was cut off after waiting another 30 minutes, when their business hours were over. I called back on Tuesday, and the call was answered after a brief hold, and after again describing what I had done with previous reps on the calls, was told I would be transferred to a different department and was on hold for 2 hours and 20 minutes, and no one ever took the call. Called back today, and after holding, talked with a representative again, and again explained that I had been through all the reset procedures with multiple people, and had been on hold for a cumulative time of 4 hours. This person put me on hold to talk to a supervisor and then retuned to our call, saying he is filling out a case report, but he is going to call me back when I return home, so I can send him pictures of the console, which he has to submit to the US office of iFit, because "the office in the US makes it very difficult for claims to be approved". I cannot believe a company can get by with having people call in for service questions and be expected to spend hours on hold, and then still not provide service. Why do I have to provide a picture of the console? The person I talked to on Monday had me download an app which allowed her to see the console as we were talking. The company has that information already. Apparently there was a software upgrade recently which is causing this problem and I'm expected to spend hours and still not have the issue resolved!Business Response
Date: 01/16/2023
Hello,
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.
We're happy to get this resolved for you.
Please provide a visual of the console issue and we'll get your replacement ordered.
Thank you!
Customer Answer
Date: 01/16/2023
Complaint: 18726468
I am rejecting this response because: I need to know to whom the visual of the console should be sent to, because one of the reps I talked already had the visual of the console. I need a specific email address for iFit corporate to send the visual to.
Sincerely, Mark
*************************Business Response
Date: 01/17/2023
Hello Mark,
A replacement console has been ordered on your behalf.
Order number-ICS9584448.
These are currently out of stock.
We will get you order sent out as quickly as possible.
You can track your order at anytime at iconservice.com with your order number.
Please let us know if you have any questions.
Have a great day!
Customer Answer
Date: 01/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:01/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on or about 12/20/2022 IFIT sent out a digital update to their machines (I400 treadmill) which stopped the machine from working. The main complaint seems to be that their update caused a corruption of the control unit of the machines. The symptoms of which my machine seems to match. I have attempted to call customer service 3 times each spending over 2 hours on hold with no response from the company. I have sent 3 requests through their internal email help screen with no response from the company. I have sent several requests for help through their "chat" window with no response other than "I don't understand your question". It is alleged that customers that have been able to contact customer service have been told the replacement part would cost over $500 for the replacement part to fix the problem they caused with a corrupted update. This is unacceptable from a company of their size. I need help to resolve this issue.Business Response
Date: 01/13/2023
*****,
First and foremost, I am very sorry that you are currently facing issues with your machine, it is always our hope that your experience will be seamless, so it is saddening when that is not the case. I understand it is no small undertaking to get in touch with us so we appreciate your patience greatly. In an effort to see what can be done from our end to aide the Console/software related issue that you are facing I was trying to find an account or a registration for your machine within our systems, and was never able to do so. Before we can assist in sending parts/service, or in troubleshooting we must first register the equipment and confirm the machinery and your warranty. Below I will list the information needed to do so, and as soon as your are able to advise we can get this situation taken care of.
First Name
Last Name
Address
Email
Phone Number
Model Number
Version Number (number following the decimal point on the end of the model number)
Serial Number
Date of Purchase
Place of Purchase
Thank you for all you do, we truly appreciate you!
Business Response
Date: 02/03/2023
*****,
Thank you greatly for getting me those visuals. As I had assumed would most likely be the case, your Console has entered into the API 3 error mode, which was a malfunction of some more recent updates, because of this the Console as a whole will need to be replaced. You technically are not covered under a manufacturers warranty with us any longer, but because the issue is due to one of our updates we will replace the piece free of charge to you.
Because we have had to replace many Consoles due to this error, we are currently facing some delays in filling the orders, however, we have large shipments coming in soon, so it is anticipated the delay should not be too lengthy. The order number pertaining to the one I just instated for you is **********, and it can be tracked at iconservice.com/order/status.
I am hoping this takes care of any present concerns you had! Thank you for your ongoing patience, and willingness to work with us to get you taken care of.
Customer Answer
Date: 02/07/2023
Thank you , please forward any tracking numbers to me at ************************
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:01/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We own a Proform Carbon T10 have had it for a little over a year now with no problems. There was an IFIT update now my treadmill is a big floor weight. I called customer service they want 150 dollars to send a tech out to look at it and from what i have been reading online it is IFIT fault for a corrupted software update. To replace the console is about $800 dollars why do i have to pay for something i did not break.Business Response
Date: 01/16/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced with the machine and machine issues. We completely understand where you are coming from on this matter.I happy to help get this resolved for you, are you getting anykind of error code your machine? Please confirm the model and serial number off your machine. Thank you
Customer Answer
Date: 01/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and here is my response to themThere was no error message no nothing it worked one day and then the next nothing i called customer support that day, it stopped working. Something just does not work one day then stops working the next for no reason at all.
Model # **** ***** Proform Carbon T10
Serial # *************
Thank you,
*****************************
Customer Answer
Date: 02/21/2023
Complaint: 18725574
I am rejecting this response because: I was waiting for the part to be sent to me. Before I responded. The part they sent was not the fix as I assumed it wouldn't be.
Sincerely,
*****************************Business Response
Date: 02/22/2023
Hello-
We are so sorry about the inconveniences and the frustrations that you have experienced. We completely understand where you are coming from on this matter.
We have sent this information over to our iFit software team for you and had them further review your account. They have confirmed they are going to have a representative call you today to troubleshoot and resolve the software issues you are experiencing.
If you have any further questions, please contact our iFit software team directly at **************.
Thank youCustomer Answer
Date: 02/23/2023
Complaint: 18725574
I am rejecting this response because: Yes, i have a gentleman calling me tonight, this seems to be a big run around instead of getting to the actual problem.
Sincerely,
*****************************Business Response
Date: 02/24/2023
Hi *********,
Please let us know if you are still needing assistance after the call. Thank you
Customer Answer
Date: 02/24/2023
Complaint: 18725574
I am rejecting this response because: I did not receive a phone call last night as promised.
Sincerely,
*****************************Business Response
Date: 02/24/2023
Hello,
We have reached out to our Membership team and they have confirmed that they tried calling on 2/22 and they followed up with an email. I have advised them to try contacting you again.
Thank you
Customer Answer
Date: 02/27/2023
Complaint: 18725574
I am rejecting this response because: You are correct they did call me on 2/22 and after he called me, he sent an email, to confirm my phone number and a good time to reach me he said he was available Monday-Friday 8:30 am to 5 pm MST. I replied with an email on on Feb 2/22 with my phone number and my available time would be @ 5:30 pm CST which would be 4:30 MST and i have heard nothing since the 2/22, until I received an email from him this morning.
Sincerely,
*****************************Business Response
Date: 02/28/2023
Thank you,
Were you able to get the issue resolved with them?
Customer Answer
Date: 02/28/2023
Complaint: 18725574
I am rejecting this response because: He did call last night and a part has been ordered so we will see if I actually get it
Sincerely,
*****************************
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