Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Market Research

Clear Insights Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Research.

Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Calling the house after 8:30 PM CST. I do not do surveys and have been on the do no call list for years.

    Business Response

    Date: 10/16/2025

    Hi *****, 

    Thank you for sending in a response with your preferences. Sadly, we do not have access to the National Do Not Call Registry so we run into this occasionally. I have taken the phone number from your BBB account and added it to our internal Do Not Call List. If that information is not correct, please email me directly at [email protected] and I can update the number for you. 

  • Initial Complaint

    Date:10/14/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received numerous phone calls, referencing my name and personal information, at all hours of day and night regarding my banking, USPS mail, and other private matters wherein this company threatens return call urgency. I don't know anything about this company, never heard of them until now. I consider this telephone harassment and want it stopped now; and the company reported to the FTC and sanctioned..

    Business Response

    Date: 10/16/2025

    Hi ******, 

    I sincerely apologize for the constant contact from our team. I have added your phone number associated with your BBB Account to our Do Not Contact List. You should no longer be receiving contact from our team. If you phone number has changed, email me directly at **************************** and I will update it for you. 

    Customer Answer

    Date: 10/16/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 24015892, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ********

  • Initial Complaint

    Date:10/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been called and texted many times by a group called clear insights even after telling them I do not want to be contacted bythem any longer and explicitly telling them five times to take me off their list. They have continued to call and I am angry. They have interrupted two naps for my child and woken him at night as well by calling. I am FURIOUS and do not want to be called again.

    Business Response

    Date: 10/11/2025

    Hey ****, 

    I am so sorry our team did not recognize your request to cease all contact. I sent our team the phone number that is associated with your BBB account, if that is accurate, you will be off of our contact list first thing in the morning. If it is not accurate, please contact me directly at ****************************** with your phone number and I will get it taken care of ASAP. 

    Thank you for the patience. 

    Customer Answer

    Date: 10/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me so long as they fulfill their agreement to desist.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:10/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I get spam calls from Clear Insights multiple times per day. The calls come from a 469 area code and even though I block every single call, more keep coming from different numbers. I'm so sick and tired of this harassment.

    Business Response

    Date: 10/06/2025

    *****,

    I am so sorry for the inconvenience of our calls. I have sent your phone number to our team for removal and sent you an email for any future concerns. 

    CIG Team

  • Initial Complaint

    Date:10/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clear Insights has been calling daily 2-3 times a day. I told them I was not interested and they have called me for 2 weeks straight. I said do not call me I am not interested and they continue to call me Clear Insights is a harassing company and should be penalized. I told them to put me on the do not call list but it is CLEARLY ignored.

    Business Response

    Date: 10/06/2025

    Hi ********, 

    I am so sorry that our team has disregarded your wishes. Please send me an email directly at **************************** with your number and I will have our team remove it immediately. 

    Thank you for your patience. 

    Business Response

    Date: 10/06/2025

    Hi ********, 

    I am so sorry that our team has disregarded your wishes. Please send me an email directly at **************************** with your number and I will have our team remove it immediately. 

    Thank you for your patience. 

  • Initial Complaint

    Date:07/28/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been harassing me. I’ve never consented to them calling me to give me a survey. They called me once on Saturday and then twice in the span of three hours on Sunday. Finally I called and left a voicemail saying if they don’t stop calling I will file harassment charges against them. There is no way to contact them to talk to an actual person on the phone

    Business Response

    Date: 08/13/2025

    We sincerely apologize for the inconvenience caused by the frequent calls from our team. We completely understand how frustrating this must be, and we truly regret the experience. While we strive to keep our database on a rotating cycle, errors can occur, and we are committed to ensuring this doesn’t happen to you again.

    If you would like to be removed from our calling list entirely, please email us at **************************** with your name, phone number, and the subject line “DNC Individual.” We will process your request promptly.

    Thank you for bringing this to our attention, and we appreciate your understanding.


  • Initial Complaint

    Date:06/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been contacted twice within 24 hours by Clear Insights Group *****s. Ive politely asked twice to be added to their Do Not Call list which is listed by their company at ******************************************************* *****s calling me told me this was not possible. When I quoted the website to the second ***** they paused and were confused. The company is not following its own policies. They do not properly train their employees and/or they do not follow their own core values of integrity and violate their own policies to advance their business/research goals.

    Business Response

    Date: 06/13/2025

    Good morning, 

    We completely understand the frustration that has been caused in this situation. Our employees should be upheld to the highest level of integrity and they obviously have not been exemplifying this - given your experience. That is not something we are comfortable with and will bring up to our supervisors immediately. 

    Please contact us at ****************************** with your name and phone number and I will personally ensure you are taken off our call list. 

    Thank you for bringing this to our attention, please allow us the opportunity to resolve the frustration for you. 

  • Initial Complaint

    Date:05/22/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clear insight has been repeated calling my phone and that off my family members. They have been told that their calls are unwanted and they are bothering me. Just because they found a loop hole in the do not call law. Does not mean they can harass people with phone calls. Just because they act polite and nice do not mean they can call every day and from different phone number harassing people. Clearly a means to gather free marketing research for which they generate income for their corporation at the expense of people they call repeatedly. This complaint is being filed so that others who are going though the same thing can see your not alone and only one being bothered by company who is truly bothering people by repetitive unwanted calls.

    Business Response

    Date: 06/13/2025

    We would love to help you in this situation. If you email us at ****************************** with your name and phone number we would be more than happy to add you to our Do Not Contact List. We apologize for this situation and hope to be able to aid in the resolution. 

  • Initial Complaint

    Date:04/26/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clear Insights continually texts me from different numbers, even AFTER I responded “STOP” to opt out. No matter how many times I block their texts, they continue to target me for a survey in a city I NO LONGER LIVE IN nearly every day. Most recent contact was this morning from ************. This is harassment and entirely unethical. I did not sign up to participate in this survey and for whatever reason, they will not stop harassing me.

    Business Response

    Date: 04/29/2025

    Good evening,

    We sincerely apologize for the inconvenience caused by the frequent text messages from our team. We completely understand how frustrating this must be, and we truly regret the experience.

    We would be happy to update your location information for you. However, if you would like to be removed from our messaging list entirely, please email us at **************************** with your name, phone number, and the subject line “DNC Individual.” We will process your request promptly.

    Clear Insights Team 

  • Initial Complaint

    Date:02/22/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked multiple times to be removed from this list, but I am still getting calls. Most recent caller told me they don’t have to abide by my do not call and will continue to call

    Business Response

    Date: 02/24/2025

    Hi there, 

    I sincerely apologize for our team not respecting your wishes. One of our Core Values is "Integrity" and it seems as though our team member did not exemplify this quality in this situation. We would appreciate the opportunity to fix this for you. If you would, please email us at [email protected] with your phone number and I will personally ensure you get added to our Do Not Contact List. 

    Thank you for your patience and bringing this to our attention. 

    Customer Answer

    Date: 02/24/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** ********

Clear Insights Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.