Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an expansion of our phone options and licences last November 2025. I received 6 new phones as part of the deal, and was purchasing 6 new licenses for said phones. I received the phones, and it is now August of 2026, and still have not received the licenses. I have been fighting this for over 9 months. They are well informed of the issue, and keep telling me they will figure it our and then will ignore me for weeks at a time. I am not at a point where I have to have those lines working. I have also been paying for these phone lines for the duration of the period I have not had access to them. I wasn't seeking compensation for that fact originally, but now I think we should.

  Business Response

  Date: 08/19/2026

  Hi REMOVED. I'm sorry to hear about your experience. I just escalated this with your customer success manager and our director of product support. Your customer success manager will call you tomorrow to get this resolved as quickly as possible. In addition, I just sent you an email to discuss next steps to ensure quick resolution. 

• Initial Complaint

  Date:07/29/2026

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are super expensive for what you get. Almost any modification on your account, you have to schedule an appoinment with your manager. You have little control over what you can do by yourself. Also, they autonew and lock you in for a year at a time. You cannot modify your plan or your 12 month service agreement starts all over. We pay almost $600 a month for the same service other businesses charge a 10th of the price for. Very unhappy with my service. I feel like I'm stuck in it.I called trying to leave the business or make some kind of adjustment to bring my bill down and my lady just said she could send me an email where the contract says in the fine print that it autorenews.

  Business Response

  Date: 07/29/2026

  Hi, REMOVED. I'm sorry to hear about your experience. I've escalated this with your Customer Success Manager and our VP of Customer Success & Support Operations. You can expect a call tomorrow to discuss next steps and resolution. 

  Customer Answer

  Date: 07/31/2026

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  REMOVED
  
   
  

• Initial Complaint

  Date:07/20/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had requested a demo a few years ago, realized the company was not a good fit for my small business. I have been harrassed for over a year with calls from Podium during business hours after I have asked them to please leave me alone. They lie and say they're calling from a vague company or even lie and say they're calling from our current EMR system / website creators. They lie to get me on the phone then do not take no for an answer. It's completely unprofessional and a waste of my time.

  Business Response

  Date: 07/20/2026

  Hi, Hunter. I'm sorry to hear about your experience. I'll get this escalated with our sales team immediately. 

• Initial Complaint

  Date:06/27/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for podium at the beginning of the year. onboarding we had to change podium personal, the new person felt the prior did not do all the things needed either. we are still being charged excessive amount of money for a system that we basically had before that was almost free. the customer response rate prior to our newest person has been terrible. The REMOVEDchanges her name on her own- Instagram still has not been connected was told our number was portable by onboarding before the purchase and it has not been. we gave them contacts and now they report it was done wrong is why it does not work small numerous ongoing issues

  Business Response

  Date: 06/27/2026

  REMOVED, REMOVED. So sorry to hear about your experience. I just got this escalated. REMOVEDor REMOVEDon our Customer Success Team will call you Monday to discuss resolution and next steps. 

• Initial Complaint

  Date:06/23/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our dealership has been cancelled with this company for a couple of months but yet the company still sends us bills for services we are not receiving. I have emailed everybody within the company, and yet they still send us bills. They also make sure there is no way to contact them via a phone call so you can only email. As I can see by other complaints by other dealerships and businesses, this is common practice for them to completely ignore other businesses when they ask to cancel any subscription with PODIUM. What a horrible company that this is the only way they can stay in business is to shove their bills down your throat. I have never had this much trouble and put in this much effort to cancel a subscription with a company. This is truly the most pitiful way I have ever seen a company to do business. BUYER BEWARE! Do not start doing business with this company for any reason. I would love for the BBB to be able to help assist other businesses with preying companies such as PODIUM.

  Business Response

  Date: 06/23/2026

  Hi REMOVED. I'm sorry to hear about you experience. You'll be getting a call today from REMOVEDto discuss resolution and next steps.

• Initial Complaint

  Date:05/21/2026

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely disappointed with Podium and our experience as a dealership customer.We are paying nearly $1,500 per month with taxes and fees for a communication system that has caused serious operational problems including:- one-way audio during customer calls,- missed incoming calls,- mobile devices not ringing,- and unreliable call routing that affected our ability to communicate with REMOVEDa dealership, every missed call can mean a lost sale. These ongoing issues have directly impacted our business, customer experience, and revenue.We repeatedly contacted support and spent countless hours troubleshooting with multiple representatives, yet the problems remained unresolved. Even after acknowledging the long history of unresolved technical issues, Podium still refused to reasonably release us from the contract. This company is shady and wouldnt recommend it to anyone looking to inhance their business. This will actually destroy it and you will loose most of your customer base.Instead of helping solve the situation fairly, we were essentially told we must continue paying for a system that has not functioned reliably for our business.This has been an extremely stressful and financially draining experience for our company. We expected a professional communication platform but instead dealt with constant problems, wasted time, frustration, and lost customers.Businesses considering REMOVEDshould fully understand the contract terms and carefully evaluate whether the platform is dependable enough for business-critical communication.

  Business Response

  Date: 05/21/2026

  Hi REMOVED. I'm sorry to hear about your experience. Your customer success manager, REMOVEDwill be giving you a call today to discuss the next steps towards resolution. In addition, REMOVEDon our Marketing team will email you to ensure quick resolution. 

  Customer Answer

  Date: 05/23/2026

   
  Complaint: 24870158
  
  I am rejecting this response because:
  I still havent received the cancelation of contract from them, they did say by phone they agreed to the contract cancellation, but when I send a detailed email to have everything in writing I still havent heard back from them.
  Sincerely,
  
  REMOVED

  Business Response

  Date: 05/26/2026

  Hi, Yasmim. Thank you for working with REMOVEDto get this resolved. He will continue to be your point of contact and reach out again today to confirm next steps. 

  Customer Answer

  Date: 05/30/2026

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:05/15/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REMOVEDJewelry, a small business in REMOVEDMA, has been a paying Podium client since February 2025 at approximately $998/month.Beginning November 2025, the REMOVEDintegration a core part of our contracted service began failing. Podium's own dashboard confirms ZERO automations delivered in January 2026 and ZERO in February 2026. We were charged in full both months with no proactive notification from Podium. Issue continued through May 2026.When raised in April 2026 (ticket #REMOVED), troubleshooting took weeks with contradictory diagnoses from multiple Podium agents. We had to escalate to REMOVEDsupport directly (ticket #REMOVED) to get proper resolution. We documented in writing on April 15 that Podium's dashboard shows "connected" even when broken, providing zero alerts feedback acknowledged but never addressed.We submitted FOUR cancellation notices:April 24, 2026: email stating decision to leave April 30, 2026: ticket #REMOVEDMay 1, 2026: ticket #REMOVEDMay 4, 2026: formal termination notice to REMOVEDDespite this, Podium charged $998.47 on May 8, 2026 (invoice INV-REMOVED). We sent formal refund demand same day, then a good-faith settlement proposal on May 13 offering to resolve for $2,995.41 (three non-delivery months) plus mutual release. Podium has not responded substantively.Separately, Podium's "$500 referral" program was never paid despite REMOVEDreferring REMOVEDAuto Body, an active Podium customer.Desired Resolution:Refund of $2,995.41 for January, February, and May 2026.Mutual release from contract term with no further billing or collections.Written confirmation of account closure.Full documentation available: Podium tickets #REMOVED, #REMOVED, #REMOVED, #REMOVED; Shopify ticket #REMOVED; termination notice; settlement proposal; dashboard screenshots.

  Business Response

  Date: 05/18/2026

  Hi, REMOVED. I'm sorry to hear about your experience. Your customer success manager, REMOVEDwill call you today to discuss resolution. In addition, REMOVEDon our Marketing Team will email you to ensure prompt resolution. 

• Initial Complaint

  Date:05/11/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were initially told that ours pos equipment was out of date/defective and they were sending a new one out. They made an appt with a REMOVEDto install it. The REMOVEDwas a no-show, the equipment was never installed and we were charged $600 with no agreement in place. We immediately requested a cancellation. This was in Dec 2025, we have sent multiple cancellation notices to at least 3 different people at this company and every month they are sending more and more $600 charges when we havent used and do not want their services. I have many screenshots to back this up.

  Business Response

  Date: 05/11/2026

  Hi REMOVED! I'm sorry to hear about this experience. I just shared this with our customer success team and we'll give you a call tomorrow to discuss resolution. In addition, I just sent you an email from REMOVEDon our Marketing Team at Podium to ensure quick resolution. 

• Initial Complaint

  Date:05/05/2026

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I repeatedly demanded Podium to stop calling our business for years. They never stop calling and if you don't call them back, they will never stop leaving voice mails. Now I must take action.

  Business Response

  Date: 05/06/2026

  Hi REMOVED! I'm sorry to hear about this experience. It looks like there was a bug in our system that continued to surface your dealership. I'll make sure we get you removed as well as send you an email with my personal contact info to make sure this doesn't happen again. Thank you for your patience as we get this issue resolved. The email with come from REMOVEDon our Marketing Team. 

  Customer Answer

  Date: 05/06/2026

  Years of calls and voicemail torture to finally reach out to the BBB (which is the first time I have ever done so). I couldn't take it anymore and your company would NEVER listen to me when I begged to back off. Worse part, we could have done business if it wasn't so obnoxious. Thank you.
  

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVEDGreenway_jr

• Initial Complaint

  Date:03/03/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Statement
  
  I am submitting this complaint regarding Podium, Inc., a software communication and marketing platform based in Lehi, Utah.
  
  My business, REMOVED, entered into a subscription agreement with Podium in June 2025 for services intended to support business communication, messaging, phone services, and social media integration. The monthly cost of the service is $609.15.
  
  Since the beginning of the agreement, the platform has not delivered the functionality represented during the sales process. A major issue has been the inability to connect and use Instagram integration, which was presented as a key marketing component of the platform. Despite repeated communications with Podium representatives, this integration has never functioned for my account.
  
  Additionally, the phone communication system has not worked as an effective business channel. The vast majority of calls and messages received through the system are unrelated to my medical aesthetics business. As a result, the platform has not provided the expected business functionality or value.
  
  For approximately the past two months, I have attempted to resolve these concerns directly with Podium and requested a reasonable termination of the agreement due to the lack of service performance. Unfortunately, I have not received a meaningful response or resolution beyond being told the contract will continue until the end of the annual term.
  
  Podium continues charging $609.15 per month for services that have not functioned as represented.
  
  I am requesting assistance in resolving this matter and asking Podium to release my business from the remaining contract obligation without penalty due to the ongoing service deficiencies and lack of response to repeated concerns.
  
  Sincerely,
  REMOVED 

  Business Response

  Date: 03/04/2026

  Hi REMOVED. I'm sorry to hear about this experience. I just got this escalated with your Customer Success Manager. She will be reaching out today for next steps.