Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REMOVEDis disputing Podium's refusal to cancel our new agreement before its stated Start Date. We completed our original two-year commitment with Podium. On September 11, 2026, we signed a new Order Form following discussions about downgrading our services. That Order Form explicitly identifies October 14, 2026, as the Start Date and states that the 12-month Initial Term commences on that date. We notified Podium that we do not intend to continue using its services and requested cancellation before the new Initial Term began. We do not agree to the proposed early termination buyout of $22,094.40. Despite repeated attempts to resolve this directly, Podium has refused our cancellation request, stating that it will honor the agreement's terms. We specifically asked Podium to address the contractual Start Date and explain the basis for its position. We were subsequently told the matter would be escalated and that a decision would be provided by email last Monday. No decision or follow-up email has been received.We have made a good-faith effort to resolve this matter directly with Podium. We are requesting BBB assistance in facilitating a resolution. Desired resolution: REMOVEDthe new agreement without an early termination fee or buyout and provide written confirmation that no further charges will be assessed under the disputed agreement.

  Business Response

  Date: 10/20/2026

  Hey, REMOVED. I'm sorry to hear about your experience. I just escalated this with our Senior Director of Customer Success over REMOVED. Your CSM REMOVEDwill call you to discuss next steps and resolution. 

• Initial Complaint

  Date:10/13/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I initially signed up for this company, I told them that I was interested in them because I wanted to get a separate phone for my business and I wanted to focus more on reviews. They told me that their platform accommodated this. I got a new phone after signing up with this Service only to find out that I cannot keep my business number on my phone. Podium has to own it. Since Ive done this, I no longer receive fraud messages from my bank or any automated text messages from my service providers that I really need. This is because Podium turns your phone into a landline. Anytime my bank wants to check for fraudulent charges and may want to just send me a quick easy text message for me to let them know its me. I no longer get them. If Im trying to log into an account that I may have forgotten the password to I cannot receive the text message to confirm my identity. Not to mention the fact that the calls are constantly dropping. And if there is an issue in the app, I cant receive calls to my business at all. Since I have downloaded this app and started working with Podium, Ive had much more problems than I have had successes. I couldve signed up with REMOVEDand they also send reviews for half the price. They lock you into a one-year contract so I put up with it for the time being. Fast-forward to renewal. They call me on a busy day and ask me if Im enjoying the service and if I want to continue to use the service. I told them yes, but I did not know that that was locking me into another one year contract because that was not made clear to me. I made it clear to the person on the phone that I was looking at my options and they still proceeded to process me into their system and lock me in for another year. They are now telling me that in order to get out of the contract I have to pay off the entire year. 3464. So now Im paying 400+ dollars monthly for a service that I cannot use

  Business Response

  Date: 10/14/2026

  Hey, Derion. I'm sorry to hear about your experience. I just escalated this with our customer success team. REMOVEDwill call you today to discuss next steps and resolution. 

• Initial Complaint

  Date:10/12/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint on behalf of Nonprofit REMOVEDregarding unauthorized billing modifications and an invalid auto-renewal by Podium REMOVEDBackground: In Sept 2025, we signed Order Form Q-656108-2 for software services at $404.00/month. On July 12, 2026, Podium notified us of an auto-renewal with a 5% price increase. On July 28, 2026, we explicitly rejected the 5% increase in writing due to budget constraints, and said that "before any automatic renewal takes place" we need to discuss the pricing.Unexecuted Offers: On August 3, Podium offered counter-proposals requiring multi-year or annual prepayments. We never accepted, approved, or signed these proposals. No mutual agreement on pricing or renewal terms was reached.Unauthorized REMOVEDBreach: Despite our written rejection, Podium unilaterally charged our card $423.95 on September 10, 2026. Billed at an unagreed rate without an executed amendment, this constituted a material breach and unauthorized charge under payment processing rules.Gatekeeping: When in dispute, one of our account representatives claimed no escalation channel existed, and deliberately removed Podium's Legal and REMOVEDfrom email correspondence until we bypassed him to contact them directly. Ineffective Cure: On October 9, after we re-escalated directly to Legal and Billing, Podium admitted the rate error and offered to refund the $19.95 increase. However, they refuse to refund the remaining $404 or close the account, claiming we are locked into a 12-month contract through Sept 2027 ($4,848 liability).Retroactively refunding a portion of an improper debit does not cure the failure of mutual assent or revive a breached agreement.Desired Settlement: Full refund of the disputed September charge and written confirmation of account closure with $0 remaining liability.

  Business Response

  Date: 10/13/2026

  Hi Char. I'm sorry to hear about your experience. I just escalated this with our Customer Success team. REMOVEDwill call you today to discuss next steps and resolution. 

  Customer Answer

  Date: 10/13/2026

  Thank you for the response. To ensure clear documentation and avoid misunderstandings, all communication regarding this dispute must remain strictly in writing. We request that Podium submit its proposed resolution directly through this BBB thread. We will not be conducting phone calls regarding this matter. 

  Business Response

  Date: 10/13/2026

  Absolutely! We can communicate via writing. We just sent an email discussing next steps and resolution. 

  Customer Answer

  Date: 10/19/2026

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  REMOVED
  
   
  

• Initial Complaint

  Date:09/28/2026

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 12, 2026, REMOVEDsent Podium at REMOVEDand REMOVEDa clear written Do Not Contact request suppressing REMOVEDand REMOVED. Podium continued sales outreach afterward, including calls on September 15 and September 17, 2026 (inbound number REMOVED), and a September 28, 2026 meeting-request email from REMOVEDThe owner replied UNSUBSCRIBE / DO NOT CONTACT and copied REMOVEDbut that address bounced as nonexistent (550). We have not purchased anything and are not seeking a refund. We ask Podium to stop all sales calls, texts, emails, and voicemails to REMOVEDremove REMOVED, REMOVED, REMOVED, and REMOVEDfrom all outreach lists; and provide written confirmation. Related filings: FTC ReportFraud REMOVED; FTC REMOVEDcomplaint accepted for REMOVED; FCC Ticket REMOVED. CT DCP redirects out-of-state telemarketer Do Not Call complaints to the REMOVED.

  Business Response

  Date: 09/29/2026

  Hi, REMOVED. I'm sorry to hear about your experience. I just added those two emails to our unsubscribe list and escalated your business with our sales team to add you to our Do Not Contact list. Additionally, you'll also receive an email from REMOVEDon our marketing team to ensure you have a clear and quick path to resolution and escalation. 

• Initial Complaint

  Date:09/17/2026

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Podium has repeatedly called my business with unsolicited sales offers. I have asked them multiple times to stop contacting me, but the calls continue, including from different phone numbers. These repeated sales calls are disruptive and unwanted. I am requesting that Podium immediately stop all calls and messages to me and place my phone number and business on its internal Do Not Call / Do Not Contact list.

  Business Response

  Date: 09/18/2026

  Hi, REMOVED. I'm sorry to hear about your experience. I just searched your name, number, and email address on the BBB Complaint and couldn't find a record in our CRM. I just tried to call you at REMOVEDand got "Your call cannot be completed as dialed. Please check the number and try again". Can you share a better phone number or the name of the business so I can get you added to our DNC List? 

• Initial Complaint

  Date:08/19/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an expansion of our phone options and licences last November 2025. I received 6 new phones as part of the deal, and was purchasing 6 new licenses for said phones. I received the phones, and it is now August of 2026, and still have not received the licenses. I have been fighting this for over 9 months. They are well informed of the issue, and keep telling me they will figure it our and then will ignore me for weeks at a time. I am not at a point where I have to have those lines working. I have also been paying for these phone lines for the duration of the period I have not had access to them. I wasn't seeking compensation for that fact originally, but now I think we should.

  Business Response

  Date: 08/19/2026

  Hi REMOVED. I'm sorry to hear about your experience. I just escalated this with your customer success manager and our director of product support. Your customer success manager will call you tomorrow to get this resolved as quickly as possible. In addition, I just sent you an email to discuss next steps to ensure quick resolution. 

• Initial Complaint

  Date:07/29/2026

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are super expensive for what you get. Almost any modification on your account, you have to schedule an appoinment with your manager. You have little control over what you can do by yourself. Also, they autonew and lock you in for a year at a time. You cannot modify your plan or your 12 month service agreement starts all over. We pay almost $600 a month for the same service other businesses charge a 10th of the price for. Very unhappy with my service. I feel like I'm stuck in it.I called trying to leave the business or make some kind of adjustment to bring my bill down and my lady just said she could send me an email where the contract says in the fine print that it autorenews.

  Business Response

  Date: 07/29/2026

  Hi, REMOVED. I'm sorry to hear about your experience. I've escalated this with your Customer Success Manager and our VP of Customer Success & Support Operations. You can expect a call tomorrow to discuss next steps and resolution. 

  Customer Answer

  Date: 07/31/2026

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  REMOVED
  
   
  

• Initial Complaint

  Date:07/20/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had requested a demo a few years ago, realized the company was not a good fit for my small business. I have been harrassed for over a year with calls from Podium during business hours after I have asked them to please leave me alone. They lie and say they're calling from a vague company or even lie and say they're calling from our current EMR system / website creators. They lie to get me on the phone then do not take no for an answer. It's completely unprofessional and a waste of my time.

  Business Response

  Date: 07/20/2026

  Hi, Hunter. I'm sorry to hear about your experience. I'll get this escalated with our sales team immediately. 

• Initial Complaint

  Date:06/27/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for podium at the beginning of the year. onboarding we had to change podium personal, the new person felt the prior did not do all the things needed either. we are still being charged excessive amount of money for a system that we basically had before that was almost free. the customer response rate prior to our newest person has been terrible. The REMOVEDchanges her name on her own- Instagram still has not been connected was told our number was portable by onboarding before the purchase and it has not been. we gave them contacts and now they report it was done wrong is why it does not work small numerous ongoing issues

  Business Response

  Date: 06/27/2026

  REMOVED, REMOVED. So sorry to hear about your experience. I just got this escalated. REMOVEDor REMOVEDon our Customer Success Team will call you Monday to discuss resolution and next steps. 

• Initial Complaint

  Date:06/23/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our dealership has been cancelled with this company for a couple of months but yet the company still sends us bills for services we are not receiving. I have emailed everybody within the company, and yet they still send us bills. They also make sure there is no way to contact them via a phone call so you can only email. As I can see by other complaints by other dealerships and businesses, this is common practice for them to completely ignore other businesses when they ask to cancel any subscription with PODIUM. What a horrible company that this is the only way they can stay in business is to shove their bills down your throat. I have never had this much trouble and put in this much effort to cancel a subscription with a company. This is truly the most pitiful way I have ever seen a company to do business. BUYER BEWARE! Do not start doing business with this company for any reason. I would love for the BBB to be able to help assist other businesses with preying companies such as PODIUM.

  Business Response

  Date: 06/23/2026

  Hi REMOVED. I'm sorry to hear about you experience. You'll be getting a call today from REMOVEDto discuss resolution and next steps.