Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2026

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I repeatedly demanded Podium to stop calling our business for years. They never stop calling and if you don't call them back, they will never stop leaving voice mails. Now I must take action.

  Business Response

  Date: 05/06/2026

  Hi REMOVED! I'm sorry to hear about this experience. It looks like there was a bug in our system that continued to surface your dealership. I'll make sure we get you removed as well as send you an email with my personal contact info to make sure this doesn't happen again. Thank you for your patience as we get this issue resolved. The email with come from REMOVEDon our Marketing Team. 

  Customer Answer

  Date: 05/06/2026

  Years of calls and voicemail torture to finally reach out to the BBB (which is the first time I have ever done so). I couldn't take it anymore and your company would NEVER listen to me when I begged to back off. Worse part, we could have done business if it wasn't so obnoxious. Thank you.
  

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVEDGreenway_jr

• Initial Complaint

  Date:03/03/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Statement
  
  I am submitting this complaint regarding Podium, Inc., a software communication and marketing platform based in Lehi, Utah.
  
  My business, REMOVED, entered into a subscription agreement with Podium in June 2025 for services intended to support business communication, messaging, phone services, and social media integration. The monthly cost of the service is $609.15.
  
  Since the beginning of the agreement, the platform has not delivered the functionality represented during the sales process. A major issue has been the inability to connect and use Instagram integration, which was presented as a key marketing component of the platform. Despite repeated communications with Podium representatives, this integration has never functioned for my account.
  
  Additionally, the phone communication system has not worked as an effective business channel. The vast majority of calls and messages received through the system are unrelated to my medical aesthetics business. As a result, the platform has not provided the expected business functionality or value.
  
  For approximately the past two months, I have attempted to resolve these concerns directly with Podium and requested a reasonable termination of the agreement due to the lack of service performance. Unfortunately, I have not received a meaningful response or resolution beyond being told the contract will continue until the end of the annual term.
  
  Podium continues charging $609.15 per month for services that have not functioned as represented.
  
  I am requesting assistance in resolving this matter and asking Podium to release my business from the remaining contract obligation without penalty due to the ongoing service deficiencies and lack of response to repeated concerns.
  
  Sincerely,
  REMOVED 

  Business Response

  Date: 03/04/2026

  Hi REMOVED. I'm sorry to hear about this experience. I just got this escalated with your Customer Success Manager. She will be reaching out today for next steps. 

• Initial Complaint

  Date:02/23/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work for the company Port Hope Chrysler, Podium has been repeatedly contacting us for about a year now, we have repeatedly declined their services and told them we are not interested, they just keep calling and refuse to stop, we have asked to be placed on their do no contact list and they wont do so, they just keep assigning us to new agents and the whole process starts over. We would like them to stop contacting us across the board, we have unsubscribed from their emails and advised them not to call, but they refuse to stop.

  Business Response

  Date: 02/23/2026

  Hi REMOVED. I'm sorry to hear about this experience. I'd like to apologize on behalf of Podium. I just spoke with our team to add you to a do not contact list. I'll also send you an email now so you have my personal cell to get this escalated if needed. 

  Customer Answer

  Date: 02/23/2026

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 24559839, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  REMOVED

• Initial Complaint

  Date:01/24/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am formally disputing charges from Podium for software that was misrepresented and unusable. The salesperson promised the system would integrate with my CRM, provide reliable text-to-chat and web-to-chat, and operate without issues. In reality, web-to-chat was never provided, text-to-chat was unreliable, and the voice AI performed poorly. The system double-booked appointments and repeatedly failed, frustrating my customers and harming my business.
  
  I spent significant time meeting weekly with Podium engineers to help fix the platform, but the system progressively worsened. Despite a 12-month contract, the service never functioned as sold. I stopped using the system over six months ago because it provided no usable value. Podium failed to deliver a working product yet continues billing and is now threatening collections.
  
  I have notified Podium multiple times in writing that the software was unusable and that I dispute the charges. I have requested documentation of the contract, billing authorization, and proof of usage. Podium has not resolved the issue and continues collection pressure.
  
  Desired Resolution:
  Immediate cessation of all collection activity, removal of disputed charges, and written confirmation that the account is closed with a zero balance.

  Business Response

  Date: 01/26/2026

  Thank you for taking the time to share your feedback. We take concerns like this seriously and want to make sure we fully understand your experience.
  Your Customer Success Manager will be reaching out to you directly to discuss your account, address your concerns, and talk through next steps. We appreciate the opportunity to connect and work toward a resolution.
  Thank you again for bringing this to our attention.

• Initial Complaint

  Date:01/07/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has relentlessly contacted us; has spoken to multiple people here and has been told many times that we are not interested and to stop contacting us. After being told this multiple times on the phone, now they are emailing us and I don't even know how they got our email address. They lied to us from the start about what they were calling about and then after being told not to contact us, then they email us. We tell them we don't want to be contacted and they just obviously put us on the bottom of the list and then somehow our name rotates back up to the top every so often. We have even tried not answering the phone when their name comes up on caller id and they just keep calling back until they are told AGAIN that we are not interested. DO NOT GIVE THIS COMPANY ANY OF YOUR TIME

  Business Response

  Date: 01/09/2026

  Thank you for sharing this feedback, and I’m sorry for the frustration this has caused. We’ve added your organization to our Do Not Contact list, and this will be fully implemented across our systems within the next 24 hours so you should not receive any further outreach from us. Thank you for bringing this to our attention.

  Customer Answer

  Date: 01/12/2026

  
  
  Complaint: 24366345
  
  
  
  I am rejecting this response because: we have been told before that we would not be contacted again by multiple people. Now that we submit a BBB complaint; now someone wants to state again we will not be contacted? 
  
  
  
  Sincerely,
  
  
  
  REMOVED

  Business Response

  Date: 01/16/2026

  Thank you for your message, and I sincerely apologize that you were contacted after clearly expressing that you did not want outreach. I understand how frustrating that is, and we should have respected your request sooner.
  Your organization has now been added to our Do Not Contact list, and this has been implemented across our systems. You should not receive any further calls or emails from us.
  We appreciate you bringing this to our attention and regret the inconvenience this caused.

• Initial Complaint

  Date:12/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Filing the Complaint: Lords of REMOVEDBeing Filed Against: Podium Type of Complaint: Contract Terms / Billing Practices / Service Quality Desired Resolution: Immediate cancellation without penalty and reversal of all renewal charges ?Complaint Details Lords of Luxury signed up with Podium at a trade show and used the service for over two years. After 2 years and 2 months, we contacted Podium to cancel the account and were informedonly at that REMOVEDthe contract had automatically renewed for an additional 12-month term, and that cancellation was not permitted.This auto-renewal provision was not clearly disclosed at the time of sign-up, and no meaningful renewal reminder or warning was provided prior to being locked into another full-year term. This type of contract structure is predatory, particularly for small REMOVEDaddition to the contract issue, the service itself was unreliable. Calls were frequently droppedoften every other callwhich seriously disrupted daily business operations and defeated the purpose of having a business communications platform.Despite these performance issues, Podiums customer service was unhelpful, rigid, and dismissive, offering no reasonable resolution or acknowledgment of the service failures.Lords of Luxury is now being forced into another 12-month financial obligation for a product that did not consistently function as advertised.?Requested Resolution Immediate cancellation of the Podium contract without penalty Reversal or credit of all charges related to the automatic renewal Written confirmation that the account for Lords of Luxury is permanently closed with no further billing

  Business Response

  Date: 12/15/2025

  Thank you for reaching out to us regarding your account cancellation. We appreciate you taking the time to provide us with your feedback, and we are genuinely sorry to hear that your experience did not meet your expectations.
  We understand your desire to terminate your account immediately. We want to be transparent about the terms of your service, which are structured as follows:
  Your account is on a REMOVEDterm that renews annually.
  The terms require written notice at least 30 days before the renewal date to prevent auto-renewal.
  Due to this contractual structure, we are unable to end the account mid-term.
  We have processed your cancellation request, and your account will be officially terminated on its next eligible date: June 29, 2026.
  What Happens Next?
  Access Continues: You will retain full, uninterrupted access to your account and all features until June 29, 2026.
  No Further Renewals: This cancellation ensures that your account will not renew for another term following June 29, 2026.
  We value your business and hope that you can continue to utilize the service fully until your cancellation date.

  Customer Answer

  Date: 12/16/2025

   
  Complaint: 24247931
  
  I am rejecting this response because, 

  I was a customer of REMOVEDfor 2 years I was never told during sign up that it would automatically renew every year. The contract is should not renew especially on year 2 without the ability to cancel at anytime. It is a predatory behavior and should be investigated. Company with good morals and product does not have to use such practices. 
  
  Sincerely,
  
  Taylon Benin

  Business Response

  Date: 12/17/2025

  Thank you for reaching out to us regarding your account cancellation. We appreciate you taking the time to provide us with your feedback, and we are genuinely sorry to hear that your experience did not meet your expectations.
  We understand your desire to terminate your account immediately. We want to be transparent about the terms of your service, which are structured as follows:
  Your account is on a REMOVEDterm that renews annually.
  The terms require written notice at least 30 days before the renewal date to prevent auto-renewal.
  Due to this contractual structure, we are unable to end the account mid-term.
  We have processed your cancellation request, and your account will be officially terminated on its next eligible date: June 29, 2026.
  What Happens Next?
  Access Continues: You will retain full, uninterrupted access to your account and all features until June 29, 2026.
  No Further Renewals: This cancellation ensures that your account will not renew for another term following June 29, 2026.
  We value your business and hope that you can continue to utilize the service fully until your cancellation date.

• Initial Complaint

  Date:12/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because Podium is attempting to enforce an automatic annual contract renewal even though they cannot produce the contract that supposedly contains the renewal terms.
  
  Our company originally signed an agreement with Podium in 2021. In 2022, we signed an amendment that specifically stated it was “coterminous with the Existing Agreement dated 6/8/2021,” meaning the renewal terms, cancellation window, and contract length are determined entirely by the original 2021 agreement.
  
  When Podium notified us of a renewal in November 2025, we requested a copy of the 2021 contract so we could verify the renewal clause and the required cancellation process. Podium then informed us that, due to a system migration, they no longer have the 2021 agreement and cannot provide the terms they are trying to enforce.
  
  Podium has only provided a 2022 amendment, which does not contain any renewal language on its own and is not a standalone agreement. Without the original 2021 contract, there is no way for us to confirm or validate:
  
  • whether an auto-renewal clause was part of the agreement
  • what the renewal term length was
  • what the cancellation window was
  • what method of cancellation was required
  • what terms we were expected to follow
  
  Despite being unable to produce the governing contract, Podium continues to insist we are bound by a renewal they cannot substantiate.
  
  Our requested resolution is simple and reasonable:
  REMOVEDTermination of the renewed term and release from any associated chargesREMOVED, since Podium cannot produce the contract that they claim authorizes the renewal.
  
  We are not disputing past valid payments, only the enforcement of an unverified renewal based on missing documentation.
  
  We have attempted to resolve this directly with Podium, but they maintain their position while still unable to provide the underlying agreement.
  
  We are asking for BBB assistance in resolving this matter.

  Business Response

  Date: 12/08/2025

  Thank you for bringing your concerns to our attention through the Better Business Bureau. We take your complaint very seriously and appreciate you giving us the opportunity to review this matter.
  We have conducted a thorough investigation into your account history regarding the 2021 Service Agreement and the subsequent 2022 Amendment.
  We can confirm that, as you stated, we were unable to locate a definitive copy of the original 2021 Service Agreement in our current system, which contains the governing terms for the contract length, auto-renewal clause, and required cancellation window. We sincerely apologize for the inconvenience and frustration this system migration issue has caused.
  Since we are unable to produce the foundational document that establishes the auto-renewal terms we were attempting to enforce, we agree with your requested resolution.
  We will be processing the cancellation of your service and terminating the alleged renewed term.
  Your dedicated Customer Success Manager will be calling you later today to finalize this cancellation process, discuss the exact date of termination, and ensure all your remaining questions are answered.
  We recognize the importance of providing full documentation for the terms of service, and we regret that we fell short in this instance. Thank you for your patience as we worked to resolve this.
  

  Customer Answer

  Date: 12/08/2025

  
  
  Better Business Bureau:

  Thank you for facilitating this resolution. I accept the business’s response and appreciate their agreement to cancel the renewed term and close the account. I look forward to receiving written confirmation of the termination and final details from the Customer Success Manager as stated. 
  
  
  
  Sincerely,
  REMOVED

• Initial Complaint

  Date:10/14/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attention: Better Business Bureau
  
  Subject: Formal Complaint Regarding Misrepresentation and Deceptive Practices by Podium
  
  Dear BBB Representative,
  
  I am submitting this complaint regarding Podium, a company that provides communication and marketing software for businesses.
  
  When I signed up for Podium, I was misled by the salesperson, REMOVED, regarding the features of the plan. I made it very clear that my main purpose in joining Podium was for marketing and client communication through text messaging. REMOVEDassured me that the plan offering “250 bulk texts” would be sufficient — and I was led to believe this meant I could send up to 250 separate bulk text campaigns per month.
  
  However, during the onboarding process, I discovered that the plan only allowed one bulk text per month to up to 250 recipients — which is completely different from what was represented. I immediately informed REMOVED, the onboarding representative, that this plan would not meet my needs.
  
  Additionally, REMOVEDasked me to falsely state that I had two employees, which I found highly unprofessional and unethical. When I reported this to REMOVED, he appeared very concerned, and REMOVEDwas later terminated from Podium.
  
  This experience has left me with serious concerns about Podium’s sales practices. The misrepresentation of service terms, combined with deceptive behavior, invalidates the contract I signed under false pretenses.
  
  Furthermore, I have been receiving fake phone calls that all start with the number “2” through the Podium system. I had previously told them that my business rarely receives phone calls, so the sudden surge in these suspicious calls seemed designed to make it appear as though the platform was generating legitimate activity — when it clearly was not.

• Initial Complaint

  Date:10/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Podium was unable to fulfill the promises made during the initial meetings. The primary purpose of signing up was to obtain a service that would provide text updates to my customers. Podium stated that they could do this. Once the contract was signed, it was determined that the texting request could only be fulfilled by having an outside contractor write code at CAP's expense. However, we later discovered that the CRM was not compatible. I simply want this contract cancelled and monies refunded, since Podium cannot provide the services promised.

  Business Response

  Date: 10/13/2025

  Hi REMOVED,
  Thank you for taking the time to share your feedback — I completely understand your frustration and am sorry this experience hasn’t met your expectations.
  After reviewing the details with our team, including notes from the original sales and onboarding discussions, it appears that the integration you were hoping for (automated text reminders through your CRM) would require custom development by a third-party developer. This was discussed during onboarding, as it’s not a native feature currently available within the Podium platform.
  Your account remains active with full access to the core services included in your plan, and our team is happy to help you continue getting value from those tools. While we’re unable to cancel or refund the contract, we’d be glad to work with you on alternative ways to achieve your goals — such as exploring workflow automations or other texting solutions within Podium that don’t require custom coding.
  Please let me know if you’d like to schedule time to review those options together.

  -Podium Team

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We receive multiple phone calls from REMOVEDand REMOVEDat REMOVEDto solicit our business.We made it clear we are not interested and asked to have our number removed from their call list.They are very aggressive. We have no interested in doing business with them and their bullying makes it clear they have no respect for their clients.

  Business Response

  Date: 04/18/2025

  Thank you for bringing this to our attention. We apologize for the inconvenience and have added your number to our Do Not Contact list. You will not receive any further outreach from our team.
  We take concerns like this seriously and will address the matter internally to ensure it doesn't happen again.