Complaints

This profile includes complaints for Young Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Young Automotive Group

  645 N Main St Layton, UT 84041-2230

  
• 

  Young Automotive Group

  570 N Main St Layton, UT 84041-2235

  
• 

  Young Automotive Group

  220 N 650 W Kaysville, UT 84037-2476

  
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  Young Automotive Group

  3920 Riverdale Rd South Ogden, UT 84405-1516

  
• 

  Young Automotive Group

  3745 S 250 W Ogden, UT 84405-1501

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Ram truck with ****** miles on it back in November of 2021. Since that date it has been in the shop more than I have been able to drive it. It has an extended warranty on it. For the first 3 years I would take it in and they would check it and tell me nothing was wrong with it. The symptoms I was experiencing with the truck was a lag or a dead peddle when going from a stop to accelerating. It would happen at stop signs, stop lights often leaving me to turn of the truck and turn it on again. It would happen when I stopped and then turning into a parking lot with oncoming traffic in the middle of the turn the truck would go "limp" or dead, making it very scary for me and my child. I am a Realtor and I drive a lot and I explained the dangers of this to the dealership service department. This last year 2024 the truck got much much worse. It would shake while stopped and turn off if I had it on park while the motor was running. I took it back to the dealership in August of 2024 and they still have my truck to this day. They haven't given me an answer as to what the next step is and they have tried to resolve anything for me. I want to add that during these years of me taking it in I believe it is important to note that this service department has had a complete overturn in employees. They cleared out the department and added all new employees leading me to believe that the years I was taking my truck in to get fixed nothing was really ever checked or done to it. I am curious as to what I am able to do in this situation, I am waiting on a call back from their service manager as their front desk advisor told me to day "I have asked many times and am not getting an answer and at this time my hands are tied"

  

  Business Response

  Date: 01/20/2025

  Young Dodge of Idaho is currently awaiting the necessary parts to rebuild the top half of the engine, a repair that will be fully covered by the manufacturer at no cost to the customer. Our technician has diligently worked to secure this approval on the customers behalf and is confident that this repair will resolve the issue moving forward. While we do not yet have a specific time frame for completion, we are prioritizing the repair as soon as the parts are received.

  In discussions with a service advisor, Young Dodge of Idahos service team has been in contact with the customer over the past week.The customer is aware of the status of the situation.

  
  The truck currently has ****** miles. The first time it came into our shop with this issue was on May 7, 2022, with ****** miles. At that time, we performed all necessary updates and repairs as required by the manufacturer. The truck returned shortly after, on May 18, 2022, for the same issue, and we addressed it again. The truck was not seen again until September 16, 2022, with ****** miles, at which point our technician noted that the high-pressure pump had been replaced, and the module was reprogrammed as per manufacturer instructions. On May 17, 2023, eight months later, with ****** miles, the same complaint resurfaced, and we again replaced the high-pressure fuel pump as instructed by the manufacturer.

  
  Subsequent visits include February 21, 2024, with ****** miles, April 26, 2024, with ****** miles, and finally, August 4, 2024, with ****** miles, all presenting the same issue.

  
  Young Dodge of Idaho has made multiple attempts to offer the customer an opportunity to trade the truck, but unfortunately, we have been unable to reach mutually agreeable terms. The repair process has been slowed due to the customers reluctance to authorize payment for any repairs not covered by the warranty, limiting the dealership to only perform work authorized under the warranty. Regrettably, the repairs authorized thus far have not resolved the issue. Several STAR cases have been opened with the manufacturer,and while maintaining manufacturer involvement has led to additional work being authorized, this process has understandably taken time.

  
  Upon reviewing the situation, including our extensive efforts to address the issue at no cost to the customer, as well as the fact that the truck was driven for ****** miles before experiencing the problem again, the dealership believes they have fulfilled their obligations. They have gone above and beyond to repair the truck for the customer without incurring any out-of-pocket expenses. Additionally, Young Dodge of Idaho has successfully negotiated with the manufacturer to authorize repairs beyond the usual scope.While it is unfortunate that this has taken longer than expected, the dealership remains committed to resolving the issue within the constraints of the warranty.

  
  

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22810193
  
  I am rejecting this response because: I would like to make additional notes to your response.
  

  Please note the length of time the truck has spent in the shop after dropping it off each time, some where for a week and some were for months at a time, each time getting told nothing was wrong with the Ram at the time they returned it. A problem that was extremely hard and dangerous to miss if it was actually driven.

  Additionally, please note that the service department during all these years kept assuring me that nothing was wrong with the truck and that it was fine. I have never disregarded paying for parts as I had to pay for a fuel pump on an occasion because I was told it wasn't covered under warranty only later to get another one installed that was all of a sudden covered under warranty. 

  I question after all these years the integrity with which the service technicians and department have handled this case. Never giving full answers and always stating nothing was wrong with the truck and throwing parts at it. I question why it took until now to diagnose that indeed an engine replacement was needed when the issue remained the same all those years. 

  Please be informed that I was told the last week of December 2024 that they would meet the following week to go over my case because "we don't have a clear picture of what to do with it" was what I was told. I called them last week and spoke with the Service Advisor **** and was told " I have tried to talk to the manager and have gotten no responses or answers from neither him nor the service technician, and without going above him will give him the opportunity to reach out to you." I never heard back from either of them and yesterday 1/20/2025 ****** ******* called and spoke with **** to follow up and was told about the engine replacement. 

  During the last years that I have been dealing with this problem, I have seen the department be fully cleaned out of employees and new ones added to the department and have first had seen the mess the new department employees have had to clean up again leaving me wondering if I was truly being taken care of all those years with the previous employees. 

  I appreciate the current efforts but please do not overlook the lack of communication and miscommunication on your service department's part. 

  To be fair, I was asked to trade it in. Given life changes and the lack of funds at the time I fell back on my warranty to get the job fixed because it is what was paid to do. Service department was asked to give a breakdown of the parts not covered under warranty to get the truck fixed for me to make an informed decision on what would be best. That was never received. 

   

  I am asking that someone higher up and above this department keep track of the service department employees and management overseeing my case so that this miscommunication doesn't keep happening and that things start moving along. 

  Sincerely,
  
  **** *******

  

  Business Response

  Date: 01/28/2025

  The General Manager of Young Dodge Idaho will personally oversee this case daily to ensure that the work is completed as efficiently and promptly as possible. Additionally, The General Manager will keep the customer informed of progress made regarding their vehicle.

• Initial Complaint

  Date:01/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish I didn’t even have to leave this company a star! WARNING!!!!! DONT WASTE YOUR TIME OR MONEY BUYING FROM YOUNG! They do nothing but tell you misinformation, then they say the sell is completed take your money and then 5 days later tell you the sell was never completed you need to bring the car back!! Afterwords they continue to send you emails and texts and propaganda in the mail thanking you for your purchase! They would love to be recommended to family! Don’t waste your time! Buy from Murdock!

  

  Business Response

  Date: 01/13/2025

  On November 27, 2024, the dealership contracted with ********* for a used vehicle. Unfortunately, they were unable to secure financing for him. The General Manager spoke with ********* a few days after the transaction, during which ********* mentioned he was heading out on a family vacation. The GM assured him that the dealership would continue working on the approval process while he was away to see if they could make it work.

  
  Five days later, after returning from his vacation, ********* contacted Headquarters on December 9. By that time, the GM had already been in touch with him. Later that day, at 1:31 PM, the GM received an email from the HQ receptionist and followed up with ********* around 3:00 PM. Unfortunately, they still did not have a financing option to finalize his deal.

  
  The dealership had prepared a check for his down payment and the title to his trade-in, which were ready for him upon his return. When ********* came in, these items were promptly returned to him.

  
  Young Volkswagen believes they did everything possible, communicated thoroughly, and made every effort to assist *********, though they were ultimately unable to secure financing. Additionally, the dealership will ensure ********* is removed from all mailing and email lists in a timely manner.

  Customer Answer

  Date: 01/13/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  It’s is unprofessional! I had financing for the vehicle I have paperwork and documentation to prove and show the vehicle was financed. The company tried to break the written legal agreement and contract we both agreed to. By asking for more of a down payment! The agreement was 2,500 down with payment of 450ish. The dealership requested I put an additional 600 down after the vehicle was paid for financing had been approved! Three days later they request I put 600 more down! They destroyed my credit and have put over 20 inquiries on my credit! I believe they are still continuing to pull credit, as to I continue to receive credit responses from banks almost two months later!
  
  Sincerely,
  
  
  
  ********* ************

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2019 Hyundai Tuscon in April 2020 from Young GMC. I bought an extended warranty because I didn't want costly car repairs since I had to get a loan to purchase it. In November 2022 the engine light came on so we took it down to Young Hyundai. The Catalytic converter needed to be replaced. Less than 9 months later the CC went out again. Young Hyundai did not know why it went out again and now it was burning oil. The CC needed to be replaced again in January 2024. Young Hyundai determined now that I needed a new engine. We requested Hyundai pay to replace the engine since they have "the best warranty in the business" 100,000 miles/10 yr warranty. Hyundai required numerous tests including an oil consumption test which required the CC to be replaced for the 4th time. We couldn't complete the test since the CC went out after 3 weeks. Hyundai determined that the engine failure was not due to the huge recall/ pending class action suit so they "declined to offer any financial assistance". My extended warranty agreed to replace the cylinder head and the timing chain but I was required to pay Young Hyundai $1200.00 for the tear down of the engine and the deductible. I was under the impression that my car was fixed now. Why would they do the repairs if it wouldn't? After less than a month the CC needed to be replaced for the 5th time in less than 2 yrs. After a month and a half Young Hyundai informed me that my extended warranty would not pay for any more repairs until they could see what caused the engine to fail and Young Hyundai did not know what was causing the failure. I asked what my options were and they said my only option was to replace the engine for over $12,000. The CC doesn't go out 5 times in 2 years from regular wear and tear. This is obviously an engine defect. Hyundai, Young Hyundai(which represents Hyundai)or the extended warranty that I bought from Young GMC offered us any other solutions. I can't sell it, I can't trade it in and I can't drive it.

  

  Business Response

  Date: 09/27/2024

  This vehicle was brought in on January 15, 2024, for a check
  engine light. Following the guidance of Hyundai's technical assistance center,
  it was determined the engine was burning oil and that caused the catalytic
  converter to go bad. This repair was covered under warranty to replace the
  catalytic converter and start an oil consumption test as seen from R.O. #
  ****** completed March 13,2024. Customer then brought vehicle back in on March
  19, 2024, for the check engine light returning. The diagnostic showed that the
  check engine light was back on due to the same code for the catalytic converter
  and the O2 sensors. Because the code came on so soon after replacement, we
  contacted Hyundai's technical assistance center to see why the vehicle was
  burning through catalytic converters so quickly. They determined that the
  engine needed to be replaced to fix this issue. We then submitted this request
  to HMA with our tech line notes and HMA declined repair due to it being out of
  warranty. The customer has an extended service contract with Fidelity Warranty,
  so we then contacted them for approval of the engine. Fidelity came and
  inspected the vehicle for this claim, and they determined that it was only in
  their eyes necessary to replace the cylinder heads, and they would not
  approve the full engine replacement. With Michelle's authorization of $1200.00
  we proceeded with repair and the service manager agreed to pay for the
  catalytic converter at Young Hyundai's cost. Customer brought vehicle back
  again on July 8, 2024, for the same check engine light code on. I reached out
  to the customers service contract Fidelity to tell them the cylinder head
  replacement did not fix the issue and as we suggested previously, we need to
  replace the engine. Fidelity informed me that they would not and cannot approve
  an engine replacement unless we have a clear cause of failure that we can
  prove. Tech line suspects the cause of failure to be the pistons rings getting
  worn leaving excess oil inside the cylinder walls which is destroying the
  catalytic converter. To prove this, we need to do a complete tear down which
  would be 15 hours ($2,350.00) that Michelle would need to approve. Fidelity
  said they would not cover the tear down cost to find the cause of failure.
  Michelle and her husband declined to pay anything, so they picked up their
  vehicle.  
  
  Young Hyundai contacted the Hyundai manufacturer and asked
  if they would be willing to replace the engine and their reply is noted
  below: 
  
  THIS ENGINE CONDITION DOES NOT QUALIFY FOR AN ENGINE
  REPLACEMENT UNDER WARRANTY EXTENSION DUE TO THE ENGINE MALFUNCTION BEING
  UNRELATED TO THE CONNECTING ROD BEARINGS. THIS PRIOR APPROVAL REQUEST WAS
  REVIEWED AND BASED ON THE INFORMATION PROVIDED; HMA IS DECLINING TO PROVIDE
  ASSISTANCE DUE TO THE MALFUNCTION BEING OUT OF WARRANTY CAUSED BY THE MILEAGE
  OF THE VEHICLE. NO GOODWILL ASSISTANCE IS BEING OFFERED TOWARDS THIS REPAIR AT
  THIS TIME, THANK YOU.
  
  Also, Young Hyundai is willing to replace the catalytic
  converter at no cost to the customer if the customer pays for a new engine for
  the vehicle.  We are requesting customer authorization for the tear down
  in order to determine the cause of the failure and contact the
  warranty company to find out if it is a covered complaint.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a CFMOTO ATV in may of 2024 .this machine has a safety issue it will not stay in park or shift correctly letting the machine roll without knowing.it also has a manufacture problem that they do not have a fix for this machine has been in the shop multiple times and still has the same problems.this machine has been in the shop over six weeks total.we noticed the problem with the shifting at the time of purchase the salesman told us this was a normal problem and it would go away after it was being used .we have a manufacture warranty and we puchased extended warranty also. we have been told by the dealer that the manufacture was sending the dealer A ecu that would correct all of these problems I called the manufacture they told me that they do not have a flash file built to make the repairs.the dealer made false claim knowing there was no fix at this time.I am paying a bank loan on a machine that is unsafe to drive. I have asked the dealer to buy back this machine they have refused to do so. I have filed a claim with the Lemon law group.I picked up my machine from the dealer two weeks ago they said the shifting problems was fixed after riding it the shifting problem is still there I called the dealer on 09/05/2024 and asked if i could bring it into fix the shifting problems they refused me service due to a picture I sent them .

  

  Business Response

  Date: 09/12/2024

  The customer has issues with the manufacturer, CF Moto, and
  how it drives. We diagnosed the unit finding nothing wrong. The customer then
  took it to Logan, and they couldn’t find anything wrong with it as well. It’s
  how CF Moto drives.  
  
  We offered to remedy the situation by buying back his unit
  for what he paid for it minus taxes, and to put him in a Ranger instead.
  However, he didn’t feel it was right to pay the difference of $7,000 in
  machines. He has since filed a lemon law complaint with an attorney, and the
  letter has been provided to our legal team.  
  

  Customer Answer

  Date: 09/12/2024

   
  
  Complaint: 22244826
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  David Gallegos

  Customer Answer

  Date: 09/23/2024

   
  Complaint: 22244826
  
  I am rejecting this response because: The offer Young Power Motors was to buy back the machine at a much lower cost than what we originally purchased if for. Their counter offer was to sell us a Polaris Ranger at a cost that did not work for our budget. Moving forward, the ******* we purchased has multiple issues, to include a MFG issue they currently do not have a fix for.All we are asking for is a buy back from either the manufacture or the dealer. this machine is currently unsafe this machine has been in the shop multiple times for repairs that have not been corrected.
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 09/27/2024

  As stated in prior response, we are happy to purchase the unit back, minus his taxes. However, customer did not want to proceed with that. We take pride in delivering an exceptional customer experience and will make things right. The customer has filed a Lemon Law claim, and we hope that ******* will take care of him. As far as a business, we dont manufacture the units but will do what we can to enhance the customer satisfaction. It appears the customer is unsatisfied with the manufacture not the dealer.

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22244826
  
  I am rejecting this response because: Not only do they want to not reimburse us for the taxes, but we also put ***** dollars down in cash that should have been returned back as well. There was also a trailer included in the sales contract at the time of sale. We have made approximately1,460 in payments to date. So that would be close to ***** (minus interest} we lose out of pocket that was not taken into consideration at the time they offered to trade for the Polaris. We would take into consideration them taking CF Moto back and paying off what we owe, and keeping the trailer for the difference of what we have already put into the loan.
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 10/04/2024

  We have offered everything we can as a dealer. The customer has filed lemon law with *******, so hopefully we get some resolution with the manufacturer. Thank you.

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22244826
  
  I am rejecting this response because:
  
  Sincerely, we would like to know why the dealer can't just buy back this machine and deal with the manufacturer make it right for the consumer I hope the dealer has stopped selling the cf moto xl 1000 to its customers knowing the issues that this machine has before it leaves their lot cf moto does not respond to consumer complaints why would anyone sell their products this just gives the dealer a bad rep.the dealer knows the moral thing to do buy buying this machine back. I have not shared my experience with anyone due to trying to protect the dealer moving forward I must make the public aware of the manufacturer commitment to ther customers.
  
  ***** ********

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original transaction - 6/23/23
  Amount Paid - $15,000
  Info - I bought a 2023 Kia Sportage from Young Kia for $39,999 that broke down on 7/4/23. The dealership worked on it for three weeks initially stating that the battery was faulty and then I didn't hear back for two weeks despite calling several times. I was finally told that they were going to get me into a new car after I tried asking for my money back and was told that wasn't an option. I ended up buying a 2017 Subaru Outback for $29,661 as it had most the features I was looking for, but the dealership neglected to tell me that Subaru discontinued Starlink for Subaru's built between 2016-2018 which allowed for a majority of these features to work. I did find out there is an available upgrade needed for the features to work but it cost an additional $80, They traded in the Sportage for $33,800 and only put $4,943 of my $15,000 towards the Subaru. I questioned why it was so low and was told that was the best they could do for me. After dealing with their rude and unprofessional mechanic, getting the runaround from everyone I tried working with, and then being told I had no option but to buy a car it didn't seem like I had any options but to buy the Subaru.
  
  I've looked into what I can do to help myself and found a resource through my work that led me to the BBB. Anything that can be done is greatly appreciated. I do have the Sportage and Subaru contracts but they were too large to attach here and compressing the file made it unreadable but I'd be happy to send it via email.
  
  Thank you!

  

  Business Response

  Date: 09/03/2024

  Echo purchased a used Kia Sportage from Young Kia on June
  23, 2024, for $39,999. Not long after, on July 6, Echo brought the car back
  into the Service department because the battery wouldn’t stay charged. Young
  Kia ran this through the warranty process and had to report back to Kia
  techline several different times in order to see what was wrong with the problem.
  Echo is reporting back that the Young Kia service department never reached out
  to her during this time. This is probably the case. We have since parted ways
  with this service advisor for failing to communicate with customers. Echo
  finally got back in touch with her sales rep and said she wanted her money back
  and to be done with the car. He explained that we were fixing the car, and it
  wouldn’t be any money out of pocket. If she wanted to get out of the car, she
  would have to trade it in. She chose to do this and trade for a 2017 Subaru
  Forester.
  Young Kia treated this like any car deal and went through
  the negotiation process with Echo. She agreed to a $35,000 trade value which
  left her a small portion of equity. On the new deal, Young Kia cancelled her
  ancillary products from the Sportage purchased and moved that over as down
  payment along with her equity. Since the Sportage was a trade there was no
  sales tax on the transaction. Dallin B******** at Young Kia has gone over the
  figures with Echo, and she remembers going through all of these and is
  disappointed in the trade figure. Echo had dealt with 4 people at Young Kia
  during this transaction and none of them are employed here anymore so it is
  difficult to find out what happened besides reviewing the contracts that both
  sides agreed to. There are no phone calls with Echo recorded before September either,
  so we don’t know what was said. Echo said that she waited so long to report
  this because she was busy.
  Dallin B******** offered her a free detail every time she
  brings the vehicle in for service as well as a $500 gas card. Echo agreed that
  this would go a long way to make this right. Echo has Dallin’s phone number and
  will let him know if anything else comes up that Young Kia can make right.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a 2023 cbr500r from Honda power house in Centerville after 2000 mile the bike failed it was burning oil I toke it in they had it for two months an finish up the repairs the bike is still haven the same problem I talk to the sells people to see about trading in the bike but now I don’t have the credit to do so at the moment on the buy I had it an not I just don’t want to deal with it there is no reason why a new bike should have these problems only having 2000 mile on it I was sold a defective unit now I’m stuck ridding a bike I can’t trust the bike is still under warranty I toke it to another Honda dealer to see what can be done an they tell me I have to ride the bike an keep a log on how much oil it is consuming there should be no reason why I should have to be dealing with this iv been to two young power sports trying to trade it in ether they tell me my credit isn’t good or they try to make me a stupid offer on on the bike there should be no reason why I should take a lose on this unit because the dealer wants to look out for there own pockets they should be looking out for the customer all they tell me is that they can’t do bother for me what if the bike blows up while I’m riding it or locks up in the middle of the free was an I get hurt this bike is a liability for my safety I should have to be paying for something that I have to worry about braking down or getting hurt on it I want to trade it in but not I can’t be help because I don’t have the credit I I owe almost 7000 on this bike an they want to offer me 5000 for it it’s not my fault it failed I just want a to salve this problem an so far I haven’t had anyone willing to help me I’m not worried about the dealers pocket because at the end of the day they aren’t worried about mine the bike is not ok I need to figure out how we can fix this problem an get on a different bike asap I put 2000 down an I want a different bike an I need at least a credit on the 2000 so that can be put down for the new bike

  

  Business Response

  Date: 08/26/2024

  Mr. Rivera,
  
  It was good to talk to you on the phone today as we would
  like to ensure that your machine is in good working order. We were surprised to
  hear that it was still having issues as it went to another Honda dealership
  outside of our group to be diagnosed. As we discussed on the phone, I am happy
  to take care of diagnostic expense in-house this time around and make sure we
  work with Honda corporate for a solution to our problem with this new
  motorcycle.
  
  I am told by my team that you are no longer satisfied with
  the ******* that you selected. I only mention this because if Honda decides to
  get you out of the bike due to a problem with oil consumption, the replacement
  would be the same model you currently have now.
  
  You told me on the phone that today wasn’t a good time and
  that we could chat on the 30th. I’ll look forward to your call or
  will reach out shortly after that, if I don’t hear from you.
  
  Thanks,
  
  Nate G*****
  General Manager
  Young Honda Powerhouse
  

  Customer Answer

  Date: 09/03/2024

  
  
  Complaint: 22182378
  
  
  
  I am rejecting this response because: I would like to sit down with the GM and discuss what the next step is going to be for the bike every time I go in and talk to a sales person they tell me they need to get into the bike and deal with the warranties. I’m done dealing with warranties. I feel like I’ve already paid a quarter of the bike off already and get stuck making payments on a bike that’s not OK so I would like to sit down and talk and see what it is that solution we can come by and fix This ridiculous problem I sat outside for three hours, waiting for somebody to come talk to me and at the end all I did was talk to a sales person and told me I had to leave the bike behind so they can get into it and see what’s going on with it and my opinion, I feel like that bike should not be put back on the road and I should be given a different machine or given the option to pick a different option I purchased that bike to fix my credit and instead of doing that it became a nightmare. I don’t feel comfortable riding. It doesn’t feel safe and there should be no reason within 3000 miles. That should be that way I’ve spoken to various motorcycle technicians, certified technicians and they’ve told me the same thing, the machine should be put on the way the bike feels it feels like the bike had 24,000 miles on it. One of the technicians told me. Another thing that I was told as well is that if they do a buyback on it, they can only buy a back for what it’s worth so what they’re telling me is that I purchased a bike as soon as I wrote it off the lot it’s worth $4000 less that’s ridiculous in my personal opinion, the way I feel like this should be fixed is give me the option to pick a different machine and not require me to put a $2000 down payment because it’s ridiculous that I have to put more down towards another bike on the bike that I was sold to me was defective I would like to solve this in a silver matter without arguments without fighting, but I don’t feel like I should get stuck without a bike for another two months and make payments on it while I get warranty worked done on it. I did it once and I’m not gonna do it again, if I can get a better option to get a different machine, I will take it if I have to put $1000 more down I will do it but I’m not coming out of pocket another $2000 after having been put in the situation, like I explained to the last sales person, the dealer only worries about their pockets. That’s how I feel at this point now I need to worry about my own pocket. I don’t care how the dealer feels. I’m losing money in the beginning, it should’ve been solved in a timely manner. It wasn’t, unfortunately situations like this happened and their unpreventable I can’t blame anybody for the machine Being defective because it wasn’t built at the dealer, but what I can do is blame people for fixing something and the problem still being there
  
  
  
  Sincerely,
  
  
  
  Brian Rivera

  

  Business Response

  Date: 09/06/2024

  Brian,
  
  I don’t know if I am getting a response that was previously
  drafted and outdated at this time. As we discussed on the phone previously, you
  have my direct line should you need to reach me with any concerns or questions.
  To recap our discussion, you would like us to diagnose your bike to verify that
  it is still consuming oil so we can ask Honda to help us out.
  
  It seems that your largest frustration and biggest fears lie
  with Honda corporate and the concern that they won’t either 1) Let you get into
  a different bike that you have more confidence in or 2) Replace the motor
  completely. We have started this process and look forward to updating you as
  soon as we hear back from Honda.
  
  As we recently spoke, it seemed that you had a good
  experience with Matt and others on our team and you were genuinely concerned about
  their well-being and status with our company. Thank you. This is appreciated.
  We will continue to advocate for you with Honda on our end and would ask you to
  consider removing this complaint from BBB as it seems that the largest issues
  at hand are with Honda Corporate.
  
  If you choose not to, that is not a problem at all, and we
  will continue to do all we can for you as we value our relationship with you
  and would like to retain you as a customer.
  
  Best wishes.
  
  Nate G*****
  General Manager
  Young Powersports XL 

• Initial Complaint

  Date:08/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction July 26 2024. A new car for ******. While negotiating a price for the ******* and the add-ons, I made it clear that I wanted none of the add-ons. One of the add-ons was the Lojack device. This was displayed as an add-on and among the list of other itmes that were optional. I was advised by one salesman that the Lojack was "required by statelaw" another salesman stated "the manufacture requires the device and we just pass it on to the consumer". I later found this is a recurring scam across the country among car dealerships and misleading statements about the requirement to purchase the add-on. I was fully under the impression that this is a add-on I did not have the option to refuse. The Kia ******* s have their own ******* locating system and a Lojack is not required. When it was clear I was not purchasing add-ons and I had recieved a military rebate, the salesman claimed my car was sold to someone else and attempted to replace it "with the same car" that had old tires and over 800 miles.I also made it clear I was using my own financing. I told the salesman I did not have the check with me today. I was told I could bring the check in on the following day. This was the understanding for the entire purchasing process until the end. I was with the finance manager when I continued to refuse the countless add-ons and made it clear that the Lojack was not an option I wanted. The finance manager continued to insist on running my credit and getting financing with the delaership. When it was clear to him that I was not going to use the dealership financing, I was then told I can not take the car home today without payment unless I applied for financing with the dealership. I then demanded to cancel the entire sale as I was tired of being messed up with and wasted time waiting that I could have used to retrieve the check. I was finally taken seriously and allowed to take the car home. I want the Lojack add-on removed.

  

  Business Response

  Date: 08/05/2024

  I spoke with Mr. ****** on the phone today and he addressed all his concerns and frustrations with the transaction here at Young **** I also apologized for the way our team at Young *** handled his purchase experience.
  
  I explained that the LoJack is not mandatory to buy a vehicle from the Young Automotive Group and we will do a better job training our team members on how that is to be communicated.  I also explained that we do allow outside financing, and our finance team should have communicated better with **************** on why they wanted him to finance with our Lending Partners.  **************** was using Navy Federal C.U. and we could have reached out to them to verify the loan approval. 
  
  At the end of the call, I expressed my apologies to *************** and assured him we will do a better job training our teams in handling these situations will customers.  I assured him our mission is to deliver and exceptional customer experience and we failed to do so with him.
  
  In resolution, we are going to refund him the $399 ************* plus sales tax, and weve offered him a $200 gas card for his inconvenience.
  
  I told him I will meet him in person to discuss any other questions he has regarding the **************. **************** said this would satisfy his concern.
  
  Thank you,
  
  *********************

• Initial Complaint

  Date:07/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase: 5/17/2024 I purchased a used 2018 ****** Leaf from the Young Kia ********** in ******, which included financing an extra $595 for window tint (as shown on the contract that I had signed) and the cost of registration and plating. I have yet to have heard anything about when I will receive either my license plates or my window tint. I have called and texted with both the original salesman and with several others at the **********, and have even had an in-person chat with them when I had to go get new temporary tags from them because the plates hadn't shown up. I have not once received a call or solicitation from them regarding these issues, with the exception of last week, when the original salesman ****** I Believe) texted to tell me that the deal I had signed only covered a sun strip on the windshield (claiming I would have signed a document asking me to pay nearly $600 for a sun strip on the windshield, which is absurd). I sent him a screenshot of the digital contract stating, very clearly, "Tint: $595", and told him that, no, the deal was for a COMPLETE window tint. He proceeded to claim that the likely reason for these delays was because "the financing hadn't come though." I again corrected him, informing him that indeed I had already made a payment on the loan for the car. He essentially told me, once again, that he would "look into it," and I haven't heard anything since. I simply want the terms of the contract fulfilled, I don't feel like that's asking too much.

  

  Business Response

  Date: 07/10/2024

  The General Manager ****** reached out to the customer on the evening of 7/9/24 and discussed the two issues at hand. The customer did pay for window tint and we are going to get that handled. ************************** has an appointment with us on the morning of 7/11/24 to get that installed. We are putting him in a rental vehicle while we do the work. His vehicle was missing a power of attorney in order to get plated. We are getting the signature tonight and the plating process should begin tomorrow. ****** has talked to the customer twice and he is very appreciative and thankful that we are getting this done. He said there are no further problems. 

  Customer Answer

  Date: 07/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:07/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently bought a car from the dealership, and they still havent given me my plates. The first time I called they told me they didnt know what was going on, then after that they told me the old owner of the car need to come in and sign the title over and finish paperworkits been 3 months..and they just gave me another temp tag until August 8th. I really dont want to deal with this..multiple people have told me to take action so I am.

  

  Business Response

  Date: 07/10/2024

  We apologize for the time it has taken to get the customer's vehicle plated. We overlooked a signature on the title and in turn were missing a proper form to get the vehicle plated to the new customer. Our titling team has sent the proper documents to the previous owner to sign. They will mail these back to us this week and we will get the customer plated the same day. I have reached out to the customer to keep him updated. This is a top priority! 

  Customer Answer

  Date: 07/11/2024

   
  Better Business Bureau:
  
  Thank you so much for getting this going!! I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Honda Civic around august 2022 but i did get warranty for 5 years or until it reached 110,000 miles , the car was in decent condition until I recognized the Hail Dents on the car. I wasn’t going to buy the car due to that but they assured me they’ll fix the dents if i bought the car. With their trust and after signing a you owe us and you owe them paper of them clearly saying they'll fix it I decided to buy the car, the week after they checked up on my dents on the car and said their dent guy wasn’t able to cover those type of dents instead he just covers the big ones and not the small little dents on the the car. They told me they would find another solution but they ended up never reaching out back to me. HORRIBLE Company.

  

  Business Response

  Date: 05/28/2024

  We sold a vehicle to a gentleman (Mr. ***** ******** *****)
  on 08/06/2022.  Based on our records -
  Mr. ***** ******** visited our dealership several times prior to purchasing a
  2018 Honda Civic for $21,250.  He needed
  several research days to make a decision and even took the time to get his
  father involved with his purchase.  After
  negotiations, he purchased a 2018 Honda Civic from us for $21,250.  This purchase price was a very reasonable
  price based on J.D. Power book value being at $23,975.  Even to this day the vehicle scores a 93 on
  AutoCheck reports which ranks higher than most vehicles.  Similar vehicles usually range between 79 and
  89.  We discounted our vehicle extremely aggressively
  to make up for the dents and we agreed to look at the dents and to “fix the
  dents to the best of our ability” which our records show that we
  attempted. 
  If Mr. ***** is unhappy with his purchase, we would like to
  help. 
  Young Honda would offer to give Mr. ***** a generous
  trade-in amount to be used towards the purchase of a different vehicle from
  Young Honda.  If Mr. ***** feels this is satisfactory,
  we will proceed with the trade-in evaluation and begin to find a different
  vehicle that would be a better fit.
  Please reach out with any other questions or concerns. 

  Customer Answer

  Date: 05/29/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because they did not try their best of the ability to fix this. They simply said they aren’t able to fix it and gave me a false promise that a different dealer in preston idaho would be able to fix this instead. The best of the ability was not done and simply just a no that you guys wouldn’t be able to fix it and gave me a false hope that someone else would best able to fix it. I’m considering your options. What’s both options looking like?
  
  
  
  Sincerely,
  
  
  
  ***** ********

  

  Business Response

  Date: 05/31/2024

  To Mr. ***** ********,
  Young Honda did in fact try to fix the dents to the best of
  our abilities.  We would like to help if
  you are unhappy with your decision to purchase the 2018 Civic.  See below for our solution to your
  issue.  We would need to inspect and
  drive the vehicle prior to offering a trade in amount. 
  “Young Honda would offer to give Mr. ***** a generous
  trade-in amount to be used towards the purchase of a different vehicle from
  Young Honda. If Mr. ***** feels this is satisfactory, we will proceed with the
  trade-in evaluation and begin to find a different vehicle that would be a
  better fit.”
  
  If there are any other questions or concerns, please feel
  free to reach out.