ComplaintsforYoung Automotive Group

• Initial Complaint

  04/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  While attending a Jeep event, we purchased a set of tube doors for our Jeep, with the expectation of a similar product to the display. What was delivered to ** was a budget item available via online market for almost $600 less. When we contacted the dealership in question, we were told that our options were to pay shipping for a return and given credit towards ordering another item, or to live with what we received. I am not willing to just "live with it". We were given the impression that our purchase would be a quality item, and not be charged nearly 3 times the cost we could have paid on our own. I anticipate a full refund and a shipping solution that does not incur further cost and insult.

  

  Business response

  04/12/2024

  While at EJS ******************* came up to the Young Dodge ****** tent. He stated that he wanted tube doors. While *** stood there, ******, our parts manager, looked up this part and informed him that they did not make them for his **, but there were aftermarket options. *** stated he just wanted tube doors for the couple months in ******** and wanted to get the 15% off and free shipping that was happening at the event.  ****** then stated that we could get them and honor the 15% off pricing and free shipping; however, that it is a special-order part and cannot be returned like a normal MOPAR part. *** agreed to order them. The general manager, ***********************, made conversation as ****** was ringing up the customer. ***** remembers the customer talking about how he wished they were made for the ** because of how he liked the handles but was getting it for the free shipping and discount.
  ****** and another parts associate, along with the Customer Relations Manager, ******, have spoken to this customer. ***** asked if he needed to get involved, but ****** said he got off the phone with ***, and that *** was going to discuss it with his wife on what they wanted to do. ***** followed up with ****** and asked if anything else happened. ****** said he was waiting for a call back. ****** explained to the customer again that it is a special-order part, and that a credit would be given to back if the customer would pay for shipping. ********************** Dodge ****** stands by their offer to assist the customer as outlined in the complaint. ********************** Dodge ****** has tried to not let the customer down and explained that to him several times.

  Customer response

  04/15/2024

   
  Complaint: 21559558
  
  I am rejecting this response because: As I was looking into this matter, I discovered the original shipping label for the doors in question, and that they were shipped from an online retail seller address in **********, including a phone number for the business. The doors we received are sold by ********************** and the "manufacturer" who merely rebrands items made overseas. Every one of these retailers sells that exact set of doors for $299.99 with free shipping. As previously stated by ******, shipping cost them $200. Basic math would show that even with paying the online retail price of $300 plus $200 for additional shipping, the total would be $500. I also understand the business's need to make a profit, but not to the tune of almost $360. In the interest of settling this, I would be amenable to a partial refund, and agree to shop elsewhere to avoid further "misunderstandings".
  
  Sincerely,
  
  ***************

  

  Business response

  04/16/2024

  We will settle for a $150 back. Otherwise, our first statement is our offer. 

  Customer response

  04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not ideal, but acceptable to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a motor bike for my son for Christmas. The fuel tank was broken and I took it back to fix it. It has now been over 2 months and it isn't fixed and they won't return my calls.

  

  Business response

  03/11/2024

  The unit repairs are complete and it is ready to go.  The dealership has text and left a voicemail for the customer to let him know.  The dealership is **************** the unit if that is preferred.

• Initial Complaint

  03/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Yes I bought a new Jeep glider towards end of January and at the time they make you buy low **** and other stuff which should be illegal. If it's not it should be and all I want is my money back because I did not want the thing to begin with now. I removed it from my vehicle So I was with my money back for what I paid for. It simple is that and they're very hard to deal with

  

  Business response

  03/12/2024

  We have spoken with ********************************* multiple times. I reached out and told him we could help get it taken care of and needed to come to the dealership or we could come to his house. He has refused either. We have replaced ****** twice on the vehicle, but he keeps messing with the lojack and we cant warranty it at this point. We replaced his windshield twice and after the incident with speeding I personally delivered his car to him. We have done everything that we can and cant issue a refund when he has taken the lojack module out of the car and not had a technician complete the work.

  Customer response

  03/12/2024

   
  Complaint: 21385634
  
  I am rejecting this response because: All I want with my money back they don't understand that I never wanted it to begin with but where they make u buy stuff is shady business practices and should be illegal

  
  
  Sincerely,
  
  *****************************

  

  Business response

  03/13/2024

  We can not return money when a customer takes the module and tampers with it to make it not work. Returning services is not applicable when the customer wrongfully breaks equipment and takes it out of the vehicle.Threatening to hurt dealership employees also does not condone the right to get what you want after you have tampered with the module.

  Customer response

  03/13/2024

   
  Complaint: 21385634
  
  I am rejecting this response becauuse I just removed the device and it's fine

  ...your company has shady business practices just look at ****** reviews and bbb complaints  see a pattern???
  Sincerely,
  
  *****************************

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used Jeep Wrangler from the Used Car Dealership in ***** on 1-15-24. On that day, the factory windshield on the car was broken and needed to be replaced. My contract indicated that they would replace the windshield. On 1-26-24, a glass company attempted to install an aftermarket windshield on my Jeep. I refused the windshield and requested that a factory windshield be installed; The same type that was attached to the vehicle when I purchased it.I received a phone call from the dealership indicating that the exact windshield replacement was not their responsibility.. first complaint After purchasing this vehicle, I drove home and started checking the fluid levels on the engine. I discovered that the electric power steering fluid was below the minimal ***** I contacted 5 Jeep dealerships in the surrounding area of my home in an attempt to locate the fluid. I was informed by all dealerships, that the fluid was not available until March or April of this year state wide. All Jeep dealership employees indicated to me, "Do Not Drive The Vehicle" in it's present condition. Second Complaint I purchased a vehicle from this dealership, which I cannot drive safely, until I can locate the fluid. It is my belief that the dealership was fully aware of the fluid shortage. Car dealerships make a reconditioning inspection on all used cars, prior to putting them on their lots for selling purposes. They discovered the fluid problem on my car and did nothing about it.I spoke with some type of manager within the Used Car Dealership on the phone today about both problems mentioned above.At this point, the dealership has no concerns. They sold a car that can't be driven and it's not their problem. They want to install a cheaper windshield than what I had on the vehicle when I purchased it and it's not their responsibility. I hold them accountable for both issues.The dealership should stand behind the vehicle that they sold me..

  

  Business response

  02/08/2024

  *********************** bought a Jeep, and,in the deal, we worked out a windshield. We ordered the windshield. When the installer came to install it, the customer said he did not expect a windshield that wasnt OEM. We explained that wasnt something we promised or talked about. We explained he can pay the difference if he wants OEM glass. The aftermarket glass is as quality as the other and the cost is determined by where it is bought. The fluid was nationally back ordered when ordered. However, five days later it came into stock. 

• Initial Complaint

  01/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Started on 12/19/23. I live 7.5 hours away and was told they would take both my vehicles on trade. I drive there with one on a trailer and they only take one on trade then give me *****'s on the dollar hold me hostage for 5 hours don't bring the new truck out tell freaking closing then I gotta drive the 7.5 hours back under the agreement they would get the other truck back to me. Next day the truck I bought breaks down with the other vehicle they didn't take on trade still at their dealership. They then call to ask if I can meet them half way to get the truck they didn't take on trade when I have no running vehicle at this point. They say their going to get the truck fixed where I live and eventually get my old truck back to me all seems well. Fast forward week or so I get several calls from young dodge of ******. I wake up for night shift and call them back, they tell me the pay off estimate on the trade they did take was **** shy of the actual pay off and that they never called the bank the loan was through to double check this info and I'm responsible for it. My truck then goes in to the local dodge dealership to get fixed on the January 9th at which point I get to play phone tag for 3 days. After writing a review on yelp young dodge general manager gets ahold of me saying he will make sure its taken care of personally the next day as it was after the local service shops hours. Now I have yet to get ahold of young again and went and got my pick up and payed the diagnostic fees due on pickup.

  

  Business response

  01/16/2024

  I have spoken with Trusty. The shop work has been approved for the truck at his local shop there in ********, *******. His second truck that he did not trade in was driven back to him by one our delivery drivers. At this point in time we have resolved his complaints and he said he would also remove them on his end.  
  
  ******************************
  General Manager
  Young ***********************
  ************

  Customer response

  01/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Trusty ********

• Initial Complaint

  01/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  In October 2023, I purchased a new **** VW Atlas Cross Sport from VW Young on the 1-2-3 sales weekend. It was explained to me that if I purchased a car that weekend and got the loan through the dealerships partner bank America First ************ at a ****% interest rate, I would receive one years worth of free gas and five years of maintenance coverage. Although I had an approved ****% interest rate loan approved through another bank, I said I would go with the America First loan if I received the 1-2-3 deal including the one years worth of gas offer worth up to $1,200. At no point while we were discussing the final sales price was I told I would not receive the free gas. Fast forward and I had not received my first quarterly $300 gas card so I contacted the dealership. I called the sales manager three times and was told he was not available to speak to me so I left messages each time requesting a call back about the matter and also emailed once. I never received a response. Clearly I was being ignored. Eventually, a receptionist told me over the phone I probably wasnt eligible for the free gas as I had received discounts. The only discount I received was $500 off for being a military veteran. If that was the reason I was not eligible for $1,200 worth of free gas, then I would have gladly waived that discount. If the negotiated sales price or my car trade-in value made me ineligible to receive the free gas, that was also never stated to me. Why else would I have gone with the higher interest rate with America First if I had been told I was not eligible for free gas? Simply, because I wasnt told I wasnt eligible for the free gas. I feel tricked and deceived in order to get my loan through America First which of course benefited VW Young and not me.

  

  Business response

  01/15/2024

  We looked into the customer's deal, and he did purchase during the 123 Sale and qualifies for the $1200 gas cards. ****** was told originally in November, by a manager who is no longer here, that he did not qualify for the gas cards. We talked to the customer on 1/12/24 and overall he is happy with his experience. I told ****** we would get him the gas cards and apologized for the miscommunication. 

  

  Business response

  01/26/2024

  We are in consistent contact with the customer. We emailed a settlement agreement that the customer will sign and scan back to us. Once this is complete, we have the gift cards ready to mail out, per customers request. We will continue to be in contact with the customer until the situation is fully resolved. The customer is grateful for our help and understanding.

  Customer response

  01/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my 2015 wrangler in for service dues to a code p0016, I had taken the battery tray and valve cover off bank one and was only looking to have them check the cam alignment. They felt they had resolved the issue and asked me if I wanted them to put it back together and do a relearn, I told them yes. When I was driving the car home I noticed the issue was not resolved, it had an additional code of p0019 and the battery light had come on. Upon investigation I noticed the alternator wire was not even hand tight, about 25% of the hardware they had worked on was loose, parts left in back of wrangler from them not putting them on and parts missing from bank two which they took apart, which might explain why I have an additional code. I contacted one of the service reps about it and he wanted me to bring it down to “make it right” but there was no point in taking it down because I needed to fix the underlying issue which ended up needing timing chains. I told the sales rep that all I wanted was the parts that was not put back on my vehicle. It has been three weeks and I have been given the runaround with my missing parts. I made a video the same day showing some of the issues that was wrong with the car, I could not upload it as video was not an option.

  

  Business response

  01/10/2024

  Good evening Mr. *********,

  Please provide the address for the dealership you had your vehicle service with. This information will aid in record search and response.  Thank you.

  Customer response

  01/16/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  I recently filed a complaint against young dealership in Layton utah and I was finally able to get the thing resolved, so I no longer need this complaint open.
  Sincerely,
  
  ****** *********

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a vehicle in the last few weeks of December 2023. A 2018 *********** Colorado.During the purchasing process, my wife and I were promised that the interior ** lights that were burnt out would be replaced and that we had a bumper-to-bumper warranty for at least ***** miles.Long story short - I took my vehicle to the shop to get the unit fixed (GM Part ********) and was told that it would be $680 to fix it (broken promise 1). I was also experiencing a shaking issue, and the shop told me the tires needed to be replaced (completely incorrect & broken promise 2). I was then surprised by a $200 "diagnosis charge" which I refused to pay (broken promise 3). Further, upon returning my truck, there was mud all over the driver's side and +10 miles on the odometer added with some of my personal items on the floor.I took my truck to a trusted tire shop and they balanced the tires, this resolved the shaking issue ($70).At this point, I need to be compensated for balancing the tires ($70) and I need that part shipped to my address (the ** unit GM********) or I can be compensated for that part as well - I will not take my vehicle back to that shop and will advise others to avoid it as well.

  

  Business response

  01/09/2024

  Good evening **************,

  Please provide the address for the dealership you purchased the vehicle from. This information will aid in record search and response.  Thank you.

  Customer response

  01/10/2024

   
  Better Business Bureau:
  

  Please respond to their message with the requested information:
  
  Young Buick GMC
  *********************************************************;
  
  Sincerely,
  
  *********************

  Customer response

  01/10/2024

  Better Business Bureau:
  
  Please respond to their message with the requested information:
  
  Young Buick GMC
  *********************************************************;
  
  Sincerely,
  
  *********************

  

  Business response

  01/15/2024

  After purchasing the vehicle, ************** brought up that the lights that indicated the A/C was on were not working, Salesman told customer we could bring truck in and have ********************** investigate the cause of the lights being out.  The customer also stated there was a shake in the vehicle and we would also have our service department look at that as well as the A/C Light. The customer brought the vehicle in, and our ********************** department discovered that there was cupping on the tires, and they would need to be driven on longer or replaced to fix the shake. The sales department agreed to swap the wheels/tires before the customer even took delivery of vehicle. The customer stated he wanted to keep the wheels and tires that were on the vehicle and decided to not have the wheels and tires swapped out.
  Service diagnosed the issues with the ** lights,and it was determined that a replacement part would be required to complete the repair. The customer was contacted by the General ********************** Manager and quoted the dealers cost to replace the A/C light. The customer declined to have this repair done. The customer did not purchase a ********************** contract, and this would not be a covered item under the Limited 3/ **** complimentary service contract.The only service owed to the customer on the We Owe paperwork was swapping the wheels and tires, and the customer has declined to have this ********************** completed. 

  Customer response

  01/16/2024

   
  Complaint: 21093363
  
  I am rejecting this response because, as stated in my original complaint, I am calling on promises made by the sales rep to get the ** lights replaced.
  Further, tires are not cupping, the diagnosis was done by a technician who is just incompetent and this shows that you have not read my original complaint.
  Any sort of "tire swap" that was detailed in the paperwork was for aesthetic purposes, not wear pattern purposes. I was told by the sales rep that it wouldn't be a problem to keep them and I have photographic proof of that conversation.
  
  Sincerely,
  
  *********************

  

  Business response

  01/19/2024

  After further conversation with ***** regarding the conversation with the salesperson at time of purchase, Young Buick GMC did agree to acquire and pay for the replacement part associated with the A/C light. ***** has the part in his possession and all other concerns have been addressed.

  Customer response

  01/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  11/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from young used and received it on 9/20. The temporary plate on the vehicle was only good until 10/8. After that date passed, I followed up to see if my title paperwork had been sent to my countys *** office to register but it had not. After several times reaching out (upwards of **** time with multiple people) they eventually did overnight me a new temp plate good until 12/1.In the first week of November, I received a letter saying the title paperwork was sent, but they sent it to the *** office in another county. I informed the title administrator of the issue, and she said she asked the incorrect office that she sent the paperwork to to send it back, but it would be 2-3 weeks. Rather than look up the correct office, she asked me to look it up and read her the address. I asked her if I could get another new temporary tag, as with the timeline given, I would be expired due to their mistake. She sent an email and ccd me on it to someone asking to send me another temp tag. This never happened and after several more attempts to follow up, the title admin said it was my responsibility to obtain the new temp tag. I asked to speak to the manager but havent gotten a response. So currently Ive had the car for over two months, with no sign of it being registered anytime soon and will likely have to pay late fees with my *** due to their mistake as well as buy a new temp tag through my *** because of their mistake and unresponsiveness.

  

  Business response

  12/13/2023

  ****** reached out to us on 11/30 shortly after writing ************** a detailed message explaining that we sent it to the incorrect DMV. She explained the reason for this being that someone at the ** told her that it was like ******, where the paperwork is to be sent to a central location and the customer can visit any DMV office after that to get their license plates. It was sent back to us and ****** was told that is not actually the case. Colorado DMV operates similarly to other surrounding states where the customer must visit the specific DMV, we sent the paperwork to.
  
  The email LisaJo sent to ************** on 11/30 was sent right after she was notified of the issue. She at that point promised him a new temp tag which was sent out that same night, and I emailed ************** the tracking number. ***** shows this as delivered on 12/2/23.
  
  LisaJo also forwarded the tracking number to ************** the next morning.
  
  Today, the LisaJo sent out his DMV paperwork to the correct office. ****** emailed him to notify him and included that tracking number. 

• Initial Complaint

  10/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my vehicle in for service on a time sensitive matter. I was told that the dealership would be able to help me and work within my schedule. Im stranded in **** until my vehicle is fixed. I set this all up with the technician before I dropped off my vehicle. It has been four days with no contact. I have tried calling and leaving messages. There has been no response from the dealership.

  

  Business response

  10/31/2023

  ******************** vehicle repair was completed on October 27th and he is in possession of the vehicle.  We were required to wait for parts to complete the repair.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩