Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Services, LLC

  5602 Elmwood Ave Ste 208 Indianapolis, IN 46203

  
• 

  Hawx Smart Pest Control

  475 Metroplex Drive, Unit 110 Nashville, TN 37211

  
• 

  Hawx Services, LLC

  9635 Dielman Rock Island Industrial Dr Saint Louis, MO 63132

  
• 

  Hawx Pest Control

  11940 Industriplex Blvd, Ste 1 Baton Rouge, LA 70809

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inadequate services, refusal to cancel contract after notification that they have not been viewed on camera as providing services, notified that this company is unable to acces backyard of residence without entering the home, falsefication of documentation stating that photos are available to view back yard entry when none are available for viewing on online account, representative has poor communication and customer service etiquettcate, deceptive sales and billing practices charged credit card 4 separte charges on the same day without providing this service, and lastly stated that their company was never contacted when they were called and I personally spoke to a representative and was informed that I had to remain in a contract that I was not recieving services for until August of the following year.

  

  Business Response

  Date: 10/14/2025

  Dear *******,
  Thank you for reaching out and bringing this matter to our attention. We apologize for any inconvenience or confusion this situation may have caused.
  As a reminder, our general pest control service operates on a quarterly basis and includes warranty coverage for any pest issues that may arise between scheduled visits. Your initial service was completed on May 6, 2025, and your next quarterly service was scheduled for September 4, 2025. At that time, you informed our service professional that you wished to reschedule.
  We subsequently rescheduled your service for September 12, 2025; however, we were unable to perform the service due to an outstanding balance on the account.
  Should you choose to cancel your service, we are able to close your account. Please note that an early termination fee, as outlined in the signed agreement, would apply.
  If you would like to proceed with the cancellation or have any further questions, please contact us at 855-527-2343.
  Sincerely,
  The Hawx Team

  Customer Answer

  Date: 10/14/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 24000447, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:10/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for ant pest contril services for one year. When the contract was sent to me over the Internet, I signed it, while on the phone, she said it didnt go through for some reason can I resend it? She sent it again and I signed it again. Now the service didnt help at all. None of my issues got better and if the providers would show up to spray, I have evidence on myring camera. Theyd be there for less than five minutes and nothing changed so I wanted to cancel the service because it wasnt working well theres a fee, including in the contract. I guess I signed that so what can I do? She told me that it would be $200 cancellation service for each contract. EACH CONTRACT?? I only had one contract and she said you have two you have one for the and one for mosquitoes I never ever asked for mosquito contract and apparently these contracts for three year contract. Im moving in a year. I would never have signed a three-year contract, but I know that Im not gonna be here.!!! The resending because the signature didnt go through. It was them scamming me into a second contract and because I didnt read it through again its my own fault but it was a manipulation and clear Fraud so they wanted $400 and cancellation fees for me to terminate the service that didnt work with service technicians that barely came out and probably spray water or baby powder. They are so rude on the phone. They just keep saying no matter what you say you sign the contract you signed the contract you signed the contract. Thats no matter what you say and then they just repeated in a really angry tone. there are horrible reviews for them everywhere how good this business have a B rating.?? Ive been warning people away from them. Ive never been scammed so hard and so blatantly ever. So $400 paid two company that did nothing and swindled me proudly.

  

  Business Response

  Date: 10/10/2025

  Dear *****,
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.
  At the time of signing, you received copies of both service agreements via email. Our records also indicate that both agreements have been accessed and viewed multiple times. Each agreement clearly outlines that they pertain to separate services.
  In June, you were informed that canceling the account prior to fulfilling the terms of both agreements would result in two early termination fees. As such, the charges on your account are valid.
  Please note that we also offer warranty services for any pest-related issues that arise during an active service period.
  Your account has now been officially closed, and no further services will be provided. If you have any additional questions or concerns, feel free to contact our office at **************.
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:10/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been a Hawx customer for quite some time. Recently, I noticed some damage inside of my basement and I asked Hawx to take a look. They conducted a Termite inspection and told me that I had termites Inside and outside my home. After learning this information, I entered a contract for Subterranean Termite bait stations to the tune of $1600. I recently cancelled with them due to changes in career and personal events in my life. I just had to go through an inspection and was informed by the inspector that there is "Absolutely no evidence of termite damage or even the presence of termites in the home, this damage is from powder post beetles." So after I was provided with the inspection results, I reached out to other local pest businesses and their diagnosis was the same. There is no evidence of termite presence *INSIDE* the home, the damage was caused by powder post beetles.
  
  I was told that the damage inside the home was caused by termites and the subterranean bait stations would remedy that issue and prevent any future infestations.
  
  Now that I have found this to be false information by three separate sources. I am currently pursuing a full refund due to the negligence (or just blatant lie).
  
  Although hawx has an arbitration agreement, I will be reaching out to a lawyer due to the information hawx used (whether negligent or fraudulent) about the damage was misrepresented to me and led me into a contract with them.

  

  Business Response

  Date: 10/07/2025

  Dear ******,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion it may have caused.
  A member of our team will be reaching out to you within the next 48 hours to address your concerns directly. In the meantime, if you have any further questions or need immediate assistance, please don’t hesitate to contact us at 855-527-2343.
  Thank you for your patience and understanding.
  Best regards,
  The Hawx Team

  Customer Answer

  Date: 10/10/2025

  
  
  Complaint: 23978173
  
  
  
  I am rejecting this response because:

  I have not been contacted by HAWX, I have tried calling and was met with a very dismissive employee that refused to remedy the situation. I will be initiating a chargeback with my bank towards the end of today as that is what my legal counsel recommended I start with.

  
  Sincerely,
  
  
  
  ****** *****

  

  Business Response

  Date: 10/10/2025

  Dear ******,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience this situation may have caused.
  
  We understand that you have been in contact with both our Area General Manager and Service Manager regarding your concerns.  We have provided a service and we are unable to issue a refund.
  
  Thank you for your patience and understanding. We appreciate the opportunity to assist you.
  
  Sincerely,
  The Hawx Team

  Customer Answer

  Date: 10/14/2025

  
  
  Complaint: 23978173
  
  
  
  I am rejecting this response because this is an outright LIE. You had a SERVICE technician call me, I never once spoke to the Area manager. I am providing all of this information to the base legal office so that they may warn Department of Defense civilian, contractor and active duty members of your shady business dealings. 

  If that is what your "Area manager" is telling you, you are employing liars. 

  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:09/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company sent a sales person door to door in my neighborhood to sign people up for pest services. The sales associate clearly stated that there is no obligation to keep the services going and I could cancel at anytime. When I called to cancel, they would not allow me to cancel stating that I was bound to a 12 month contract. This is fraudulent and predatory sales tactics.

  

  Business Response

  Date: 09/26/2025

  Dear ****,
  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience this may have caused. We understand the importance of clear communication and want to ensure everything is transparent and understood.
  At the time of signing, a copy of your service agreement, along with a welcome letter, was sent to you via email. Both documents outline the monthly service fee and the terms related to early termination. By initialing and signing the agreement—as well as reviewing the welcome letter—you acknowledged and accepted these terms.
  As a service provider, we are obligated to uphold the terms of the signed agreement. At this time, your account remains active. If you would like to make any changes or have further questions, please don’t hesitate to contact our customer service team at 855-527-2343. Our representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  Thank you for your understanding and continued support.
  Sincerely,
  The Hawx Team

• Initial Complaint

  Date:09/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1, 2025 I contracted for Rodent Exclusion Services with Hawxs pest Control. The service included sealing all potential entry points, sanitation and replacing all insulation. They also offered Trapping Service for an additional fee, which included setting traps and inspecting those traps weekly. On July 1st I called Hawxs as NO ONE ever came to inspect the traps. They apologized and they sent someone to do the inspection and said they'd make sure I got regular inspections. It's now Sept 25th and again NO ONE has come to do the inspections. When I called and asked for a refund for this service as THEY had broken the contract, I was told that the service had been provided and they could not give me a refund. I repeatedly said that the weekly service had NOT been provided but the conversation kept going in the same circle. When I asked to speak to a manager, I was told they do not have managers that take calls. WHAT?!?! The contract only shows the total that I paid for Exclusion Service and trapping so I do not know the amount I paid for the trapping. I'm pretty sure it was around $400.
  
  This has just been the straw that broke the camels back. I have had long standing problems with this company breaking their contracts and just can't get away from them. I'm paying for quarterly service and twice have received only 3 services for the year. How do they keep getting away with this!

  

  Business Response

  Date: 09/26/2025

  Dear *****,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience this may have caused.
  
  You are welcome to schedule trap check services at a time that is most convenient for you. Since you have interior traps, we recommend setting the appointment for a time when you will be home to ensure proper access. Your service coverage is active through April 2026.
  
  If you have any further questions or concerns, please don’t hesitate to contact us at 855-527-2343.
  
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 09/29/2025

  
  
  Complaint: 23933080
  
  
  
  I am rejecting this response because: The contract states "traps will be checked once a week". They were first checked 3 months later for the first time and not checked again since. Hawxs is in breach of contract and I want a refund!
  
  
  
  Sincerely,
  
  
  
  ***** ********

  

  Business Response

  Date: 09/29/2025

  Dear *****,
  We sincerely apologize for any inconvenience this situation may have caused. As a gesture of goodwill, we will be issuing a refund for half of the trapping service cost.
  Please note that the traps have been set and provided as part of our service. The refund may take 5 to 7 business days to appear in your account, depending on your financial institution.
  If you have any further questions or concerns, please don’t hesitate to contact us at 855-527-2343.
  Sincerely,
  The Hawx Team

  Customer Answer

  Date: 09/29/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23933080, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:09/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Hawx Pest Control for failure to provide services paid for and for deceptive business practices.
  
  TRANSACTION DETAILS:
  - Date: July 16th, 2025
  - Amount paid: $866
  - Service: German cockroach remediation plan
  - Service address: **** ****** *** ******** *****
  
  SERVICE COMMITMENT:
  Hawx committed to provide 4 treatments in the first month and 5 monthly treatments thereafter to eliminate German cockroaches.
  
  NATURE OF DISPUTE:
  Hawx failed to provide the agreed-upon services. Timeline of events:
  - July 21st: Technician no-show
  - July 25th: Technician no-show again
  - July 29th: First treatment finally completed
  - August 5th: Inadequate treatment (technician on-site for less than 5 minutes)
  - August 12th: Technician no-show (broken equipment excuse)
  - August 15th: Treatment completed only after I complained
  
  IMPACT:
  Out of the 4 crucial initial treatments, only 3 were performed, and one was inadequate. This failure to adhere to the treatment schedule rendered the service ineffective, as it did not disrupt the cockroach breeding cycle. Due to Hawx's unreliability, I was forced to spend $147 on my own pest control supplies.
  
  RESOLUTION ATTEMPTS:
  I attempted to resolve this with Hawx directly. After a lengthy phone call on September 16th, a manager contacted me and tried to schedule more treatments, which I declined. I requested a refund and was told I would be contacted within 24-48 hours. I have not heard back from them since.
  
  DESIRED RESOLUTION:
  I am requesting a full refund of the $866 I paid, plus reimbursement for the $147 I spent on my own supplies, for a total of $1,013.

  

  Business Response

  Date: 10/01/2025

  Dear *****,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.
  
  A refund has been issued for service charge, and you can expect the funds to appear in your bank account within 5 to 7 business days, depending on your financial institution.
  
  Please note that your account has been officially closed, and you will no longer receive any further services from Hawx.
  
  If you have any additional questions or concerns, feel free to contact us at 855-527-2343. Our team is here to assist you.
  
  Sincerely,
  The Hawx Team

  Customer Answer

  Date: 10/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23932380, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:09/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got their service from a person knocking to my door so he persuade me to get service for 1 year.
  about 6 months ago after my yearly contract was done called them after 20 minutes or so on the phone and trying to tell the person who barely speaks English [ I asked to cancel my service ]
  he keeps talking none stop and trying to sell me more service.
  to me when I call and cancel the service any charges from my bank account is illegal.
  they have been charging my bank since then without my permission.
  I'm seeking advise who to get after them in legal matter for withdrawing money out of my account without my authorization.

  

  Business Response

  Date: 09/25/2025

  Dear ******,
  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience you may have experienced.
  According to our records, you spoke with a representative on February 7th regarding the cancellation of your account. At that time, the agreement had not yet been fulfilled, and you indicated that you would continue with the service until the terms were completed.
  On April 19th, you attempted to reach out via text; however, the number you contacted is not monitored for account changes, and an automated response was sent advising you to call us directly. As no further action was taken, your account remained active until your cancellation call on September 24th.
  Please note that all charges incurred prior to your cancellation are valid. Your account has now been successfully closed.
  If you have any further questions or concerns, please don’t hesitate to contact us at 855-527-2343.
  Best regards,
  The Hawx Team

• Initial Complaint

  Date:09/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 29th, 2025 I called ***************** to cancel my recurring service. I had no issues with the service but did not want to continue with the contract. The person I spoke with confirmed my details and ensured I was cancelled and stated I would not be charged again and no further action was needed on my part. On September 18th, 2025 I was charged $76.99.I called Hawx on 9/24/25 when I first noticed the charge to ask for a refund. I was told that despite having been told I was cancelled and that no further action was needed on my part what they really meant was I needed to call back to confirm I was cancelled. They say they sent an email explaining this but we have no record of it and they could not resend it because it would mess up their system. I explained that if I was told I would not be charged again then that was enough for a refund since they did charge me again. I was told nothing could be done because I should have known to call them back despite being told verbally that I didnt need to do anything else. At no point in the call was I told to look for an email or was an email ever mentioned, I was told "You are cancelled and will not be charged again" I even asked her to pull up the recording because I was told the wrong thing and she said again that I should have known and it doesn't matter what I was told. Very shady practice.

  

  Business Response

  Date: 09/25/2025

  Dear ***,
  Thank you for bringing this matter to our attention. We apologize for any confusion or inconvenience this situation may have caused.
  According to our records, you spoke with an account manager on August 29th and agreed to proceed with a warranty service scheduled for September 10th. A confirmation email was sent to the address we have on file, indicating that if you decided not to continue with the service following the appointment, you would need to call our office to cancel. Our system also shows that this email was viewed.
  As your cancellation request was received after the monthly charge had already been processed, the charge is valid. Your account has since been closed, and no further services will be provided.
  If you have any additional questions or concerns, please dont hesitate to contact us at ************.
  Best regards,
  The Hawx Team

  Customer Answer

  Date: 09/26/2025

   
  Complaint: 23927267
  
  I am rejecting this response because:

  Verbal Confirmation of **********************start="541" data-end="544"> On August 29th, (as confirmed by their response) when I called to cancel my service, I was explicitly told by the Hawx representative that I was cancelled and would not be charged again. At no point was I told I would need to call back or take further action. In fact, I asked directly whether anything else was needed, and I was assured that no further steps were required.
  No Mention of **************start="918" data-end="921"> During the call, there was no mention of a follow-up email or that I should check for one. If Hawxs internal system requires confirmation by email, that was not communicated to me, and therefore I could not have known to take additional steps.
  Charge ***************************start="1274" data-end="1277"> Regardless of Hawxs system or policies, I relied on the verbal confirmation given to me by your representative. Because I was told I was cancelled and would not be charged, the charge on September 18th should not have been processed. I should not be penalized for being misinformed by your employee.
  Requested *******************start="1611" data-end="1614"> I am simply requesting a refund of the $76.99 that was charged after I was told I would not be charged again. This request is fair and reasonable given the circumstances, and I hope Hawx will honor it in good faith.
  
  Sincerely,
  *** *****

  

  Business Response

  Date: 09/26/2025

  Dear ***,
  Thank you for reaching out. We apologize for any inconvenience this situation may have caused.
  On August 29th, an email was sent stating: "If you still wish to cancel your services after this appointment, please call us at ************** to speak to your Account Manager." According to our records, this email was viewed. As of now, your account has been closed.
  Please note that, in accordance with the terms of the service agreement and the communication provided, we will not be issuing a refund. If you have any further questions or concerns, our customer service team is available at ************ and would be happy to assist you.
  Thank you,
  The Hawx Team

  Customer Answer

  Date: 09/29/2025

   
  Complaint: 23927267
  
  I understand I will not receive a refund but I want to be very clear about my experience so that others know about this predatory practice:
  At no point during my cancellation call was I told to look for an email or that any further confirmation would be required. I was explicitly told by your representative that I was cancelled and would not be charged again. I have no record of receiving the email you reference. Your system may indicate it was viewed, but I can confirm I never opened or saw this message. If your records incorrectly show otherwise, that is a system error on your side, not an action I took. Additionally, when I asked for you to resend this email you said you couldnt because it would mess up your system so I've still never seen it.
  
  Finally and most importantly,if an email had been sent, your representatives verbal assurance that I was cancelled and would not be charged again should have been sufficient. As a customer, I should be able to rely on the direct instructions provided by your employee. Stating you will not be charged again does not mean except were going to send a follow-up email asking you to call and cancel or you will be charged I can assure you I would have immediately called back to cancel as I was very clear in my initial call that I did not want to continue service.  

  Sincerely,
  ***

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2025, an aggressive salesman approached me and sold a service that is not being serviced as advertised. I asked to cancel my service and was told that I had to pay roughly $800 to cancel. They accepted my payment over the phone and scheduled additional services because I said I wasnt going to pay the cancellation fee. In May, July and September, I tried to cancel again, same scenario, I have a contract . Rescheduled appointments.

  

  Business Response

  Date: 09/22/2025

  Dear *****,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
  At the time of signing, a copy of the service agreement and a welcome letter were emailed to you. Both documents outline the monthly service fee as well as the early termination policy. As stated in the agreement, early termination fees apply when the terms of the contract are not fulfilled.
  While we can proceed with closing your accounts, please note that the early termination fees will need to be applied in accordance with the signed agreement. Currently, your accounts remain active.
  If you would like to make changes or need further assistance, please contact us at ************. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  Thank you for your understanding.
  Best regards,
  The Hawx Team

• Initial Complaint

  Date:09/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bait and switch, bank deductions without authorization, automatic subscriptions we did not sign up for

  

  Business Response

  Date: 09/22/2025

  Dear ******,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
  
  A refund has been issued to your account. Please note that it may take ***************************************** your bank account, depending on your financial institutions processing times.
  
  Your account is closed. Should you have any further questions or concerns, please don't hesitate to contact us at ************.
  
  Thank you for your patience and understanding.
  
  Best regards,
  The Hawx Team