Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a FULL program and didn't get the support they promised.When I attempted to get help, they reduced the payment temporarily but still didn't get ANY support I asked to redo my deal but they wouldn't do any changes and again no support.I do want to work with them, but I'm not interested in paying for all their upsells when they didn't support me as they said they would!They reduced the payment temporarily and then took payment without approval or resolution of my issues

  

  Business Response

  Date: 04/11/2025

  I have been in contact with the student ***** and he was actually supposed to take this down but can't figure it out. He worked out a few good faith payments but never signed anything so once that is done he will be good to go. 

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23102594
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *********

  Customer Answer

  Date: 07/23/2025

  It is the same complaint as I submitted previously. They sold me a 'full package' with support and I never got any support. I contacted them and *** told me to take down the complaint and she would work with me. I called BBB and they informed me that is NOT ALLOWED and that they would contact them and tell them just that. Since that exchange, they are not willing to work with me and *** has been promoted. I contacted them but was only able to leave voicemail and never received a response.

  At this point I want a refund. They did NOT meet the expectations of what they sold me. They DID NOT provide support in any aspect in which they said they would. I received an email saying my time is about to expire so I don't know what my course of action is anymore. PLEASE help me resolve this.

   

  ***** *********

   

  

  Business Response

  Date: 07/23/2025

  I did get promoted but I don't have any Voicemails for emails etc from *****. I offered the support but didn't hear back from the last complaint and me offering to work with him. Our support is included with the course at no cost. It is student initiated, and I see no attempts from ***** to contact our coaches. No refund is due as we didn't charge him for the support in the first place. I would love to work this out with him. He has my number and email. 

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23102594
  
  I am rejecting this response because: They did NOT work with me. I was sold a 'mentor' in the sales of the program. The mentor they gave me was not willing to work with me and once I contacted ** and informed them, he became stand-offish when I attempted to get his help. Once I contacted ** to request an adjustment to my program they informed me that it was past the 30 day window and now they continue to attempt to collect payment even though the services I purchased were not provided as the sales woman sold me. I asked to rework my plan and was told I signed a contract, so now I am liable for the remaining amount even as they did NOT live up to there end of the deal. I am not sure BBB can do anything since they are NOT willing to work with me.
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 07/28/2025

  BBB Complaint Response (ID: *********
  Business Response: Universal Accounting Center
  We appreciate the opportunity to respond to this complaint from Mr. ***** ********* and provide context for ***** and BBB review.
  Mr. ********* enrolled in our training program in July 2023 and received full access to a suite of courses, tools, and services as outlined in his Student Registration Agreement. This includes unlimited access to our team of support coaches, technical help, and enrollment advisors. Support is included at no additional charge and is initiated by the student when assistance is needed.
  While Mr. ********* states he did not receive any support, our internal records reflect numerous phone calls, coaching interactions, Zoom appointments, and over 70 documented emails, all aimed at assisting him with course progress, business launch issues, and payment flexibility. Additionally, our team extended him good faith payment accommodations, reactivated courses, and provided tax software access at no extra costall efforts beyond what is contractually required.
  Mr. ********* also asserts that we took payments without approval. However, as per his signed agreement, he authorized automatic recurring payments. These continued until he fell behind, at which point our staff worked with him to pause or reduce payments. He did not cancel the agreementnor did he complete a formal request to withdraw from the programand instead continued to use resources while occasionally requesting revised terms well past the standard 30-day adjustment window.
  We understand Mr. ********** frustration but must clarify:
  Our company has consistently acted in good faith
  Mr. ********* has received access to everything he purchased
  We have made several offers to modify payment terms
  Refunds are not applicable here, as services were delivered, and significant support was offered
  Despite this, we remain open to working with Mr. ********** He is welcome to contact our team directly to arrange a final resolution, including a customized payment solution to retain access to the tax training he values most. However, we are unable to grant a full refund after more than a year of usage and repeated engagement.
  We respectfully request that this complaint be marked as addressed in good faith, and we remain willing to cooperate further if Mr. ********* wishes to move forward constructively.
  Sincerely, *** *******

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23102594
  
  I am rejecting this response because I was sold a bill of goods I DID NOT RECEIVE! I was sold a mentor and continuous support. I did get some support but it was limited to times I WAS NOT AVAILABLE! When I asked for help, I was informed Mr. ******* was NOT AVAILABLE during the morning (when I was going thru the program; I worked 2nd shift). Then I tried contacting my 'mentor' and he couldn't hold a sentence together. When I requested a new 'mentor' I was informed that **** was the only one available. Then when I tried to work with him after that exchange he was unaccomidating and rude, even to the point that he wouldn't provide critical information as I started my business. 

  I asked repeatedly, for a different mentor, help during the time I was doing the course and help with my business start-up (which was another sales pitch they gave me). Now I completed my business start-up, I don't want their BS mentor OR their 'on our time' support! Yet they want me to pay the full payments for ALL their services, which have changed recently. 

  All I ask is to be released from my obligation since they DID NOT meet the bill of goods I was sold.

  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 07/30/2025

  BBB Complaint Response Follow-Up to Rejection
  Complaint ID: ********
  Business: Universal Accounting Center
  
  We appreciate the opportunity to further respond to Mr. ********** comments and provide clarification based on our detailed records.
  
  Support and Mentor Access:
  Mr. ********* asserts he did not receive the mentorship or support he was promised. However, our records show over 70 emails and more than 90 additional documented support interactions including:
  
  Phone calls and Zoom appointments with our support coaches
  
  Repeated follow-ups offering customized scheduling
  
  Direct communication with Coach *** ******* and **** ******
  
  Detailed business launch resources, practice guides, and startup checklists
  
  Multiple attempts to clarify what he expected from the mentor relationship
  
  While Mr. ********* preferred morning support due to working second shift, our standard support hours have always been 8 AM to 5 PM Mountain Time. We did offer guidance and email communication that could be accessed at his convenience, and we encouraged asynchronous support options when live sessions were unavailable. Despite our invitations to clarify his needs and expectations regarding mentorship, he never fully defined what he believed the mentorship should include beyond general dissatisfaction.
  
  Course Usage and Completion:
  Mr. ********* was assigned 48 classes. Of those:
  
  14 courses were started
  
  Only 1 actual course was completed
  
  Several other courses were abandoned early or never accessed
  
  While he claims the services have changed or were not delivered, he has had access to all included programs and received ongoing opportunities to continue his training. The content remains available and intact unless payment is delinquent, which is currently the case.
  
  Offer to Modify Terms
  In April 2025, after the 30-day revision window had long passed, we still offered to honor Mr. ********** request to remove the courses he no longer wanted. We also offered a revised payment agreement. However, he refused to sign the new terms and subsequently stopped all payments.
  
  Despite not fulfilling his portion of the agreement or completing the training, Mr. ********* now seeks a full refund. Our refund policy, which is clearly stated in the enrollment agreement, allows cancellation within the first 30 days. Beyond that, no refund is issuedparticularly when access to services and materials has been ongoing for over a year.
  
  Our Good-Faith ************* have:
  
  Repeatedly tried to resolve this issue through personalized outreach
  
  Offered multiple support channels
  
  Reduced his payments during times of financial hardship
  
  Offered to modify his course package after the cancellation period
  
  Never charged separately for support services he claims were "not delivered"
  
  Final Position:
  We respectfully decline the request for a full refund, as it is not supported by policy or usage history. However, we remain open to working with Mr. ********* on a revised arrangement that allows him to retain access to the training he values while honoring the financial obligations of the agreement he signed.
  
  If he would like to move forward in good faith, we welcome the opportunity to find a balanced resolution.
  

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23102594
  
  I am rejecting this response because: they still haven't worked with me to resolve my issues. I attempted to have a zoom with *** but my sister stopped by unexpectedly and I was 7 minutes late and he had left by then.

  On a good note, Jasmine has reached out to me to resolve this issue and I look forward to working with her.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:09/06/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2018, I signed up for classes to help with my bookkeeping business. That same year in August of 2018 I was diagnosed with breast cancer. I called the university to seek a withdrawal from the school but they refused due to contractual agreement. I tried my best to pay what I could but my medication and other household bills were overwhelming. In June 2020, I filed for bankruptcy and the case was discharged. The education institution refused to honor the bankruptcy declaring it due to student loans. No loans were funded to me and to this day they are refusing to erase this from my report. I have student loans but this account isn't one of them. This is a creditor who refused to honor my bankruptcy. So I am displeased with them. I am living with MBC, and I wish that I never enrolled with them.

• Initial Complaint

  Date:07/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Fiance ******************************* has been attending Universal Accountings online course but did not have the money to continue school so i allowed her to authorize a 1 time transaction on my account. For the last three months ******** and I have notified Universal Accounting multiple times over the course of the last four months that they are not authorized to continue using my bank account for her school payments. ****************** at Universal Accounting has stated she was going to send ******** an updated, discounted contract and assured us they would not use My account. Last month I blocked the transaction and ******** C emailed ******** stating they were canceling her classes. ****************** has not responded to ********* email she sent on June 9th in regards to the unauthorized use of my account and the new contract. Today Universal Accounting made another unauthorized transaction in the amount of $242.82. We have numerous emails and texts messages with ****************** documenting the conversations. ****************** has been non responsive to emails, phone calls and text messages since June 10th.

  

  Business Response

  Date: 07/20/2023

  ******** has been using her boyfriends card ****** but never told us it was a one time charge. She said he was helping her pay her bills. I have sent her the new agreement to lower her payments three times now and she has still yet to sign it and send it back. When the payment in question processed on June 10th it was a weekend so I responded promptly on Monday after the weekend to the numerous calls,texts and emails from both ******** and ******. I have taken ******'s card out of the system and ******** is supposed to supply me with another card but hasn't yet. I refunded the payment and ****** confirmed he got it this week. Complaint is done and should be closed.

  Customer Answer

  Date: 07/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************