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Find a Location

VASA Fitness has 53 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • VASA Fitness

      1259 S 800 E Orem, UT 84097-7232

    • VASA Fitness

      460 N 900 E Provo, UT 84606-3424

    • VASA Fitness

      1605 W Regency Rd Cedar City, UT 84720-1884

    • VASA Fitness

      648 E State St American Fork, UT 84003-2154

    • VASA Fitness

      7836 S Redwood Rd West Jordan, UT 84088-4002

    Business ProfileforVASA Fitness

    Health Club
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.16/5stars

    Average of 140 Customer Reviews

    Customer Complaints

    449 complaints closed in last 3 years

    175 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    VASA Fitness offers a variety of amenities, equipment and classes. These amenities include weights and cardio equipment, Personal Training, Basketball and Racquetball courts, sauna, steam room, Kid Care, tanning, massage and more!

    Products & Services

    Fitness, Personal Training, Shirts, hats, Water Bottles

    Business Details

    This is a multi-location business.

    Find a Location

    VASA Fitness has 53 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • VASA Fitness

        1259 S 800 E Orem, UT 84097-7232

      • VASA Fitness

        460 N 900 E Provo, UT 84606-3424

      • VASA Fitness

        1605 W Regency Rd Cedar City, UT 84720-1884

      • VASA Fitness

        648 E State St American Fork, UT 84003-2154

      • VASA Fitness

        7836 S Redwood Rd West Jordan, UT 84088-4002

      Headquarters
      1259 S 800 E, Orem, UT 84097-7232
      BBB File Opened:
      11/20/1995
      Years in Business:
      43
      Business Started:
      1/1/1981
      Business Started Locally:
      1/1/1981
      Type of Entity:
      Partnership
      Business Management
      • Ms. Kyndra Ibarra, Customer Service Supervisor
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Need to get in shape? BBB has tips for joining a gym

      Customer Complaints

      449 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/19/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I wanted to try the gym for a month because i would be traveling. After getting back from travel i was going to get a year membership. It clearly stated i could cancel after a month, otherwise i would be charged monthly and a $25 fee to hold the price for a year. My wife and I both looked at the site for any cancelation fee and it did not mention it anywhere. Due to some last minute issues I was 4 days late canceling so they charged me the 25 plus the next month. I called and they said not only would they not refund that even though I hadn't been to the gym in 2 weeks. But also that because I canceled in less than 6 months there was a cancelation fee. So I had to pay another $100 to cancel. It was buried in the multiple page agreement somewhere. But not mentioned anywhere on the website nor anywhere in the sign up process. That means for trying the gym for a month, which was really only 2 weeks, I got charged $168.00 This is one of the least honest companies I have had experience with. I have no idea how your site gives them an A rating, incredibly frustrating.
      Read More

      Customer Reviews

      140 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jon J

      1 star

      05/01/2024

      An absolutely criminal organization partnered with a collection agency as there billing partner. If you can go workout anywhere else I would recommend it. Do not sign a contract with them..

      VASA Fitness Response

      05/02/2024

      Hi ***,I apologize for the negative experience that you have had. Our fees are outlined in the membership agreement that is signed at the point of sale. I apologize for any misunderstanding regarding these.

      Local BBB

      BBB Mountain West

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