Business Profile
Health Club
VASA FitnessThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for VASA Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.16/5 stars
Average of 148 Customer Reviews
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Review fromRuth N
Date: 08/06/2025
1 starVASA FITNESS ARE CROOKS LOOKING TO STEAL YOUR MONEY!!!! 1) poor customer **********************, you will have to fight for whatever you need. 2) Personal training there is a MESS, they will talk you into continue services, without a trainer and will be owed the sessions you pay for. 3)They will not get you your session and they will not refund you your money. THEY ARE CROOKS THAT ARE LOOKING TO STEAL YOU MONEY!Review fromChandler S
Date: 07/29/2025
1 starWorse gym Ive ever belong to. All they do is charge you fee after fee even after you cancel the subscription they still charge you.VASA Fitness
Date: 07/31/2025
Hi ********, I do apologize for the frustration you are having with VASA Fitness! I would love to take a look further into the account you are talking about. I am pulling up a couple of different accounts. Can you please give me your DOB, and if you have your barcode for the specific account? Thank you!Review fromKamille H
Date: 07/25/2025
1 starIf I could leave a 0 I would! Do not pick up a membership with this company. They do not let you out of contract even if your 6 months are up. You will be paying for this membership forever and if your card declines when they go to charge it, they will charge you an extra $25 for nothing. None of this is listed in the terms they give you when you are signing up, you have to go searching for fine print terms to find out why your $15 membership is now charging your card $40. And then they still wont let you cancel the account. 0/10 do not recommend. There are much better alternatives that dont have hidden fees and terms.VASA Fitness
Date: 07/28/2025
Hello,I apologize that this has been your experience! The $25 Return Fee, the Rate Guarantee Fee and the 30 day cancellation policy are all explained in the membership agreement. The agreement also states that the membership must be up to date in order for us to cancel.Review fromScotf S
Date: 07/24/2025
1 starThe member experience lead will lie about the free month on studio memberships for $44 at ********** location. She will instruct new members to downgrade the day before the first billing to a basic or middle plan that are cheaper. The opposite happens. They are locked into a full payment as well as a yearly fee of $50. I personally saw dozens of new members complaining and they were deflected everytime for a call back later or to call customer **********************. Complaints to general managers went ignored.VASA Fitness
Date: 07/25/2025
Hello,Thank you so much for your feedback regarding this. I have passed this information along so this can be investigated.Review fromDouglas A
Date: 07/05/2025
2 starsAs you read this keep in mind the two stars would be five if this company was not steeped in constant feeding lies and deception toward their customer base Gym great! All kinds equipment activities amenities. Then there is the management and staff. In the over two years continuous I was a member while living in **, then relocation to ** for work. I of course had to cancel my membership. We'll get to that. Argh!!!! During my time at this gym there were few times where I had to change my membership level. Every time I had to do this it came at a cost. Which if told about it, I'd have no problem with. Financially each time I could have planned for.The 1st time staff member completely omitted this fact. Came back later brought it up, without saying it the outright I was told we don't care. 2nd, time I was offered an increase to a studio red at ZERO cost to me expect for the increased membership price upon next month payment. Specifically asked about the price guarantee fee $50 based on the prior experience. The guy right-out lied to my face. even Staffer had audacity to emotionally play off my veteran status. Low common dominator of human. Brought it up again after a surprise VASA charge one day on my account. Staff looked at me like I was A**** for bringing it up. To save money I eventually lowered my membership to lowest level. I knew I was about 2 eat the cost to SAVE money after being deceived and lied to the first tow ********* canceling, ready to relocate. Went into my home gym location over one full month prior to my moving. Staff member told me to my face, "You been with **** for over six months it cost zero for you to cancel." "Come in before the end of your final billing cycle and go online and cancel it." Did exactly that, low and behold the again lies and deception. They processed a new payment before my new cycle date and as I was cancelling. NO F'ING refund! ********* a none ************ does all their support bidding.VASA Fitness
Date: 07/10/2025
Thank you for sharing your experience, and we sincerely apologize for the frustration youve felt throughout your time with ****. That is never our intention, and we regret that it came across that way.Please know that all fees and membership policiesincluding changes, upgrades, and cancellationsare outlined in the membership agreement provided at the time of enrollment. Our cancellation policy requires a 30-day written notice or for members to cancel through the **** app. Any charges due within that 30-day window will still be billed to the account on file, per that agreement.Weve reviewed your account, and the charge processed on 6/26/25 appears to be your standard monthly membership fee. However, in light of the miscommunication you experienced and the inconvenience caused, I will go ahead and issue a refund for that payment as a courtesy.We appreciate your time as a **** member and wish you the best in your relocation and future fitness journey.Review fromBronson P
Date: 06/26/2025
1 starThe gym euquipment is modern and the facilities are good for the price. However, the customer **********************, hidden fees, and attempts to queeze their members for every last ***** is disdainfull. I attempted to cancel my membership no less then 3 times both in person, on the phone, and through the app before getting charged again the following month. I then went into the gym to dispute this charge and was told that it was a 30-day notice cancellation charge, which I said was fine. I was then again charged the following month and when I contacted their corporate customer line, they told me they couldn't refund me, that it was now cancelled, and that the charge was again for the 30-day cancellation notice. The person also said that if I filled the fraudulent charge as a fraud charge with my bank, which I have the right to do under the **** (Fair credit billing act), that they would take it to collections. This is not only rude, but illegal according the Fair Debt Collection Practices Act (FDCPA), which says that any company must allow a customer to dispute a charge before sending it to collections. This company should be ashamed for how they treat their members, and anyone who is considering a gym in ****, should try any number of other options, who provide transparent pricing, and fair and kind interactrions with their customers. Absolutely disgraceful.Review fromNicole R
Date: 06/24/2025
1 starI paused my membership during Covid, documented it, and was still charged $166 dollars in backed monthly dues. When I called to explain that I had not been to the gym, had paused my membership, and would like this bill dropped, I was laughed at. This bill was then sent to collections, which dropped my credit by about 40 points. I've since paid the bill, but I will never go back to this gym.Review fromZachary R
Date: 06/18/2025
1 starI attempted to cancel my account. They canceled an account that was under my name and continued to charge me. Apparently there were two accounts under my name and they canceled one but did not cancel the one charging me. They canceled it, refused a refund for charging an account I didn't know existed and then charged me again later that month for a delinquent account that I have attempted to cancel twice. Customer ********************** is now unresponsive and im assuming they're going g to ghost me until collections at this point.VASA Fitness
Date: 06/23/2025
Hello,I apologize for any inconvenience! It looks like you spoke to one of our Member Services Representatives and were able to get this resolved.Review fromOlivia D
Date: 06/13/2025
1 starI canceled my membership through the **** app because I moved out of state. I agreed to pay the cancellation fee. I was charged $80.23 for that month. The next month I was charged again $26.74 after I cancelled. I called customer ********************** and they are asking for bank statements. I requested to cancel again and still havent received a confirmation of whether my account has been canceled and the charges keep adding up. I just want to cancel and not pay for a service I cant even use.VASA Fitness
Date: 06/16/2025
Hello, I apologize for any confusion! We do require a written request to cancel. I am not seeing that we ever received a request to cancel your membership. If you have proof of a prior request to cancel, you can send this to ******************************** for review. Your membership is cancelled and will not be charged moving forward.Review fromYoko B
Date: 05/19/2025
1 starI attempted to cancel. They made the process difficult and continued to charge me. Now they have sent me to a collections agency for services I have not used. This should be illegal.VASA Fitness
Date: 05/20/2025
Hello Yoko,I apologize that this was your experience! I am not seeing that we received a previous request to cancel on your account. We did attempt to contact you regarding the past due balance many times. After months of unpaid dues, you were written off to collections.
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