Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a lifetime subscription to the Taxbot app in order to use it to organize my small business.
  
  Shortly after purchasing the lifetime membership, the company was sold to Hurdlr. Hurdlr recently notified me that in order to use the same services I already purchased with Taxbot, I need to pay for another subscription because Hurdlr doesn't participate in lifetime memberships. This is a direct breach of contract. The service that I purchased from Taxbot was paid for in full and should have been worked out with the acquiring company (Hurdlr), grandfathering those in that previously paid lifetime membership subscription price. I have reached out to Hurdlr's customer service via chat and since my last message, despite being shown as read by their customer service agent (along with my next message, asking for verification of their physical mailing address) - I have not heard any response back. Attempts at contacting Taxbot via phone have proved futile, as their number appears to be disconnected. I have saved screenshots of the chat message with Hurdlr, where it is acknowledged that despite the fact that I (and others) had purchased a lifetime membership to use Taxbot's services/appf, the new company has so graciously allowed me to continue using those services (which I rightfully already am entitled to, as I paid in full with Taxbot) since the transfer of company hands but that I will need to repay again. I would like to avoid legal action regarding this matter and have reached out to the contact information that I can find for both Taxbot & Hurdlr, all upper management and owners/previous owners - as this resolution of this matter involves both companies.