Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ***** *** * ***** hired ABC Professional Tree Service to clear powerlines across the City of Memphis. Three times ABC Tree trimmed a large 150 ft high oak tree on my property so severely, the tree was dying and leaning over my house.. i contacted ***** on Thursday October 10th, '24 about my risk and the need to fully remove the tree. i heard nothing back for 5 days at which time i hired a third party contractor to remove the tree. I sought reimbursement from **** by filing an extensive claim including pictures and time line. Only to be rejected and sent to their contractor ABC Tree. I filed the same claim with supporting evidence to ABC Tree who denied as not their responsibility but ******. I am getting the finger pointing in each others direction, but to no avail. i require reimbursement of the $11,800 i spent out of pocket to remove the tree and the risk of falling on my house.

  Business Response

  Date: 01/02/2025

   Mr. *****,

  I can
  appreciate your frustration. A thorough investigation into the alleged claim
  that our company was responsible for the leaning & loss of your oak tree has
  been carried out. As previously stated, the trimming to your tree in 2022 &
  2023 were following ice storms to the Memphis area. We were called to assist
  the utility in restoring the power. The trimming was done in conjunction with the
  utility linemen. This was not routine vegetation management maintenance.
  It was necessary trimming to restore the downed power lines caused by the ice
  storms. ABC Professional Tree Service, Inc. did not cause the tree to
  lean. 

  Kind regards,

  Claims

   

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  
  [Provide details of why you are not satisfied with this resolution.]

  I whole heartedly disagree with ABC Trees position that they caused no harm to my tree, or it uprooting due the damage they caused. This continues the loop of **** claiming it’s ABC Tree’s responsibility, and ABC pointing me back to ****.
  
  
  
  Regards,
  
  
  
  
  
   

  
  

  Business Response

  Date: 01/09/2025

  Mr. *****,

  A certified arborist has reviewed all of the photos you provided. His assessement is that the lean and gradual slow decay of the oak tree was not caused by trimming this tree.  

  Warm Regards, 

  Claims

   

   

  Customer Answer

  Date: 01/16/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

  your certified arborist could not make such a judgement without seeing the tree in person, examining the roots, noting the weight of the remaining limbs on the opposite side of where the severe pruning was done. 
  

  This is a further attempt to deny my legitimate claim for loss. They carry insurance for these matters. Do we need to resort to legal recourse?
  
  
  
  Regards,
  
  
  
  
  
   

  
  

  Business Response

  Date: 02/04/2025

  We
  appreciate the opportunity to address your concerns regarding your tree removal
  costs and our tree-trimming work. Our company takes all claims seriously, and
  we thoroughly reviewed the evidence provided. To ensure an objective
  assessment, we consulted a certified arborist who reviewed the available
  documentation and concluded that our trimming activities did not cause the tree
  to lean.
  
  We
  want to clarify that we are not placing blame on ******* ****** **** *** ****r
  (****) or any other party. Our focus is solely on evaluating our work and
  determining whether it contributed to the issue. Based on an arborist’s
  professional opinion, there is no evidence that our trimming caused the tree’s
  condition. As a responsible business, we operate with professionalism and in
  accordance with proper vegetation management standards.
  
  We
  understand your frustration and regret that you feel our response does not
  resolve your concerns. If you have additional evidence that supports your
  claim, we are willing to review it. Otherwise, we stand by our findings and the
  conclusion reached by the subject matter expert.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday 9/4/2024 they came to clean the power lines trees all the way down my driveway .. which they do every year to 2 years. They came with the big machine with the long arm and tires as tall as a house and the turned around in my drive and tore up my grass and the drive with those tires. You have no right coming past the last power pole that part of the driveway is mine .. if you choose to bring that big a** machine down a driveway then back the b**** up and back it in and drive out. Dont go turning around in private property! And they still have a mess. If you didnt find my driveway that way when you arrived then fix it ! Before you a** leaves it !!

  Business Response

  Date: 09/09/2024

  Dear Ms. ******************* you for bringing your concern to our attention. We take all feedback and allegations very seriously and are committed to addressing them promptly and professionally.
  
  We understand your concern regarding damage to your lawn and want to assure you that we will conduct a thorough investigation into the matter. Our goal is to provide high-quality service, and we will ensure that all necessary steps are taken to review the situation.
  
  We encourage you to contact our corporate office directly at ************ or ****************** to provide any additional information that may assist us in our investigation.Your input is valuable to us, and we are committed to resolving this matter as quickly as possible.
  
  Thank you for your patience and understanding. We look forward to addressing this concern and maintaining the high standards of service you expect.
  
  Sincerely, 
  
  
  ******* H. ******
  Executive Vice President
  ABC Professional Tree Services
  ***********************;| Suite 201
  *************************
  Office: ************ 
  
  

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was contracted by ******* to trim trees in and around my neighborhood. They did not clean up the debris, it rained and the debris ended up in the creek right next to where they had trimmed the trees, and dammed up the creek at a culvert at the end of my road, causing the creek to back flow into our property. We had 3-4 inches of water flood our entire house. Most of our flooring has to be replaced, 18 inches above our baseboards had to be cut out, dried out, mold preventative sprayed in and then re-drywalled. We also lost quite a bit of personal property such as furniture, bedding and clothing.

  Business Response

  Date: 04/26/2024

  A full investigation and review of all the photos you sent to us and the utility company was completed. The evening of March 14th there was a severe storm with baseball size hail, wind speeds up to 60 mph, medium tornado risk, and 4 inches of rain fell. This was an act of nature.

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Acts of nature happen all the time. We have had significant amounts of rain in the past, however had *** cleaned up their debris, the creek wouldn't have overflowed into our property. The creek was put into place to prevent this type of flooding. ******* and their contracted company, ABC Professional ************ ARE liable and should have to reimburse us for all the damages and loss of property we have incurred. ]
  
  Regards,
  
  
   
  

  Business Response

  Date: 05/03/2024

  Mrs. ********,

  Topographic maps of this area indicate your home is at a lower elevation than the properties to your north, east and south. The amount of rain will drain from the higher elevations into the lower elevation. See the attached flood risk factor for your address. We are not liable for the damage to your home. 

   

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the company on December the 20th and left a voicemail because nobody would answer. I also contacted ************** because on the back of their trucks, they said they were working in conjunction with them. Me and my girlfriend do not want this company to be on our property ever again for any reason due to them, leaving trash in our driveway, and sitting in their vehicles before 8 AM in our driveway, which woke us up due to having ring cameras. They also left ruts in the yard, all of which I have photographs of, and we also have a camera mounted to our carport. I left messages with the company to have somebody return my call, and nobody ever did.

  Business Response

  Date: 12/22/2023

  Good morning,

  Thank you for taking the time to speak to me. My apologies someone did not return your call within 24 hours. I understand your concerns. I have offered to send someone to remove the trash and to evaluate the ruts for repair. Unfortunately, this would require staff to have access to the property and I do respect that you do not want anyone from our company to enter your property. I appreciate you letting me know about this and rest assured we take matters like this seriously.  

  ***** *******

   

  Customer Answer

  Date: 12/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]

  I just received a call from a company stating they get three to four calls a month with complaints about this company. They said theyre are using their name. I had called them after researching on the web. Not sure why they are in **** using Texas plates. 
  
  Regards,

   

  *******
  
  
   

  
  

  Business Response

  Date: 12/28/2023

  Good afternoon Mr. ******************* are several companies with similar names in your area. All beginning with *** or ********. ABC Professional Tree Services, *** was established in 2000. We have been in the **** area for 4 years. I too have received calls about other companies whose name begins with *** and I refer them to the correct ABC company. 

  Our corporate headquarters is in *****. We work with multiple utility companies in numerous states. When a storm event happens and the utility companies request our assistance, we send trucks and employees to assist the utility company in restoring power. It is not unusual to see license plates from other states on our vehicles.

   My offer to work with you to resolve your debris and ruts still stands. Please let me know if you will allow us to do so.

   

  Customer Answer

  Date: 01/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]

   

   I do not accept what this person is saying. Ive spoken to the company that theyre using their name., And they were not happy about it. They are not allowed on this property ever again, or we will call the local police department. We do have no trespassing signs posted. Ive also contacted the federal government over them.
  
  Regards,
  
  
   

  
  

  Business Response

  Date: 01/30/2024

  Good morning Mr. *************** have attempted to work with you to resolve this matter. We offered and would have returned to remove any and all debris left by the crew and evaluated the extent of the ruts. You have chosen to not allow any of our personnel onto your property; and we have complied. If given the opportunity, we would work with you to return your property to the way it was. Our offer remains open.