Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Floor Materials

LL Flooring

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Materials.

About

Important information

  • Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Gov. Action
    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.



    On March 12, 2019, Lumber Liquidators, in the United States District Court for Eastern District of Virginia, Richmond Division entered into a settlement agreement with the United States Department of Justice and the United States Securities and Exchange Commission who also presented the company with a Cease-and-Desist Order.



    Lumber Liquidators was charged with parallel criminal actions which included both the U S Department of Justice and the U S Securities and Exchange Commission. These charges were, false, misleading and misrepresenting to investors concerning its product testing and regulatory compliance program in connection with the sourcing and sale of laminate flooring products.



    Lumber Liquidators was charged with felony criminal fraud by the Department of Justice and agreed to pay a total criminal penalty of $33 million to the United States, this total fine includes a criminal fine in the amount of $19,095,648 payable to the United States Treasury within thirty (30) days after the filing of this settlement, and $13,904,352 in forfeiture to the United States. The Department of Justice agreed to credit the amount paid to the SEC in disgorgement as part of its agreement. The combined total amount of criminal and regulatory penalties paid by Lumber Liquidators will be $33 million.



    According to the agreement between Lumber Liquidators and the two government agencies, under the deferred prosecution agreement, the prosecution of the company for the above mentioned frauds will be deferred for the TERM period of three years which will allow Lumber Liquidator to demonstrate good conduct. The penalties reflect the nature and seriousness of the conduct, as well as Lumber Liquidators on going cooperation with these agencies in its extensive efforts at remediation. These remedial efforts include among other things; suspension of the sale of all laminate flooring from China, offering consumers in-home testing for already installed flooring, and implementing new policies and procedures regarding compliance with the California Air Resources Board (CARB) emission standards and other environmental regulations, sourcing of flooring products, financial reports and internal control, and all documents and other non-privileged materials, wherever located, in Respondent's possession, custody, or control, and/or appropriate privilege logs, as reasonably requested by the Division staff. The employees who were involved in the initial wrongdoing were either terminated or resigned from Lumber Liquidators, and the company has replaced its executive management team with experienced executives.



    For full details regarding these government actions please visit the Department of Justice documents: Download ll_criminal_information.pdf and Download ll_dpa.pdf.

Business Details

BBB File Opened:
8/17/2010
Business Started:
5/2/1991
Business Started Locally:
8/16/2010
Business Incorporated:
1/1/1994
Type of Entity:
Corporation
Alternate Names:
Lumber Liquidators

Additional Contact Information

Principal Contacts
Aaron Geer, Store Manager
Customer Contacts
Aaron Geer, Store Manager
Doug Kimbrough, Asst. Store Manager
Additional Phone Numbers
Other Phone: (903) 705-4241
Other Phone: (800) 366-4204
Social Media
Facebook

Additional Information

Business Categories
Floor Materials, Hardwood Floors

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.