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Business Profile

Bank

Woodforest National Bank

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Woodforest National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Woodforest National Bank has 458 locations, listed below.

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    Customer Complaints Summary

    • 179 total complaints in the last 3 years.
    • 48 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited a check on 5/26/25 and was told it would be available 5/4 and the deposit slip also says 7 business days. The bank was open on 5/26 so I made it in person with a teller. 7 business days from 5/26 is 6/4. The funds are not available on my account and will not be available until 6/5. This goes against both what I was told at the bank, over the phone and on the deposit slip. It would be 8 business days. I was charged a fee for depositing the check. The check was from an insurance company for back pay for workmans compensation. The bank could have done a funds verification on the check to release the funds. None of the associates I spoke with offered to do that and actually advised that they cannot release the funds today, the 7th business day.

      Business Response

      Date: 06/10/2025

      Our response to the consumer's complaint is attached. Please let us know if you need additional information.

      Thank you, 
      Woodforest National Bank

      Customer Answer

      Date: 06/11/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



       

    • Initial Complaint

      Date:05/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the second time in three months I had fraudulent charges on my account. My claim was denied just because in the past I purchased from the vendor. They refuse to refund my money.

      Business Response

      Date: 05/23/2025

      Good afternoon, 

      Our response to the consumer's complaint is attached. Please let us know if you need additional information.

      Thank you, 

      Woodforest National Bank

    • Initial Complaint

      Date:05/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bank has paid Hertz 4 what they are/were owed.I also have an issue with Hertz Car Rental

      Business Response

      Date: 05/09/2025

      Good morning, 

      Our response to the consumer's complaint is attached. Please let us know if you need additional information. 

      Thank you, 

      Woodforest National Bank

    • Initial Complaint

      Date:04/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had this account for many years **** my minor child's account that has disability payments go to. I am not supposed to be allowed to overdraft on either of my accounts yet in the past year I am continuously in the red and being charged overdraft fees but now they have started attacking my son's disability payment account and it is now $721 in the negative. I have contacted customer support spoken to a supervisor and I have been to the bank multiple times and nobody understands what has happened or why but now my child's disability payments are in jeopardy, I do not use this other account for any payments it is not attached to anything there is no reason why it should have been overdrafted whatsoever and there has been no resolution with the bank.

      Business Response

      Date: 04/30/2025

      Our response to the consumer's complaint is attached. Please let us know if you need additional information.

      Thank you,
      Woodforest National Bank

    • Initial Complaint

      Date:04/25/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** allowed for a transaction to double dip my checking account knowing i filed with the bank it was a fraudulent transaction and i reported to the bank right away before it hard posted to my account. The bank still declined my claim and allowed priceline double charged me in error

      Business Response

      Date: 05/05/2025

      Good morning, 

      Our response to the consumer's complaint is attached. Please let us know if you need additional information. 

      Thank you, 

      Woodforest National Bank

      Customer Answer

      Date: 05/05/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

      ************** allowed princeline to double charge my account. March 4, *********************************************************************** the amount of $99.96. Priceline called and emailed me admitting the charge wasnt authorized and it was a glitch in there system, but refused to put the money back into my checking to show a paper trail of the transaction. Im not sure what they told ********* but this transaction was fraudulent. I reported to the bank right away before it hard posted to my account. The bank still declined my claim and allowed priceline to rob me via electronically. Priceline has been avoiding me on this check that they supposedly have mailed to me 2 months ago. I have been emailed and called Priceline a talk to several representatives from Columbia  and ***********.  Ive talked to representatives and representatives supervisors and theyre all telling me the same thing as they are not getting any response from the ********************** If Priceline is not responding internally nor externally, somethings not right with the whole transaction.  and they are telling me that the ********************* has not responded to them nor have they responded to any of my emails from the email they sent to me on March 12, ******************************************** via check because they couldnt put it back into my checking account Which I find very bizarre. Ive been treated unfairly by the merchant and the bank. Im asking you to please do the right thing and give me my money back because I did not authorize two transactions and I notified the bank right away of the fraud in an timely matter, and Im asking so kindly to please reverse your decision. Priceline has been notified as well and no response on the missing refund check and its been 2 months later. ********* representative I will be emailing you the chain communication via email so you can see Priceline has not responded to me at all. I will be emailing the bank directly to ****************** for your review of the chain email confirmation. Unable to upload on here.

      Best Regards,

      ****** ****** ******



       


      Business Response

      Date: 05/14/2025

      Our response to the consumer's complaint is attached. Please let us know if you need additional information.

      Thank you,
      Woodforest National Bank

    • Initial Complaint

      Date:04/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My business account card and pin mailer was lost someone used my card when it was was lost and I been waiting for Woodforest to put money back on my account to buy more products for my business but no money never went on my account and I lost two customers due to this happening I ask that my dispute be looked into further and my account is in negative I ask that Woodforest help to get my money back that I work to hard for.

      Business Response

      Date: 04/23/2025

      Good afternoon, 

      Our response to the consumer's complaint is attached. Please let us know if you need additional information.

      Thank you, 

      Woodforest National Bank

    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This bank is advertising second chance program on getting checking account or savings account but they wouldn't accept my application for bank account and i never done business with them before my parents have bank account with them i don't like the way they treated me they don't seem to want my business why put false advertising up then not do what you promised i needed this account

      Business Response

      Date: 04/15/2025

      Our response to the consumer's complaint is attached. Please let us know if you need additional information.

      Thank you, 
      Woodforest National Bank

      Customer Answer

      Date: 05/15/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

      [Provide details of why you are not satisfied with this resolution.]

      Regards,


       i open up a checking account with this bank and today i got a email saying my account was overdrawn -$15.00 overdraft i never used my account for anything the account was just open why charge me this much i cant afford it i never gave out my information or anything i think its wrong for this bank to treat me this way i am a new customer

      Customer Answer

      Date: 05/15/2025

      Better Business Bureau: has been Resolved 

      This letter is to inform you that Woodforest National Bank has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/14/2025 and assigned ID ********.

      Regards,

    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed in my checking account a charge for Ring Basic plan, for *****. l did a dispute and was told that I had a Ring account a long time ago, so the charge was considered to be a valid charge. Afterwards, I called Ring and was told they didn't have an active account in my name; and had not had one for several years. Therefore, I completed a written dispute of the charges. I explained that I have an alarm system with QEI, which automatically comes out of my account and I don't have a need for a ring plan. I further asked them to do their due diligence and find out where the charge came from and to credit my account. I received a letter today without explanation stating the charges stand. I did not make this charge and should not be charged for it.

      Business Response

      Date: 04/01/2025

      Good afternoon, 

      Our response to the consumer's complaint is attached. Please let us know if you need additional information. 

      Thank you, 

      Woodforest National Bank

    • Initial Complaint

      Date:02/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was having a problem from another bank, that bank closed my account issued me a counter check for what was in my checking account and sent me on my way. So this week I have been using Woodforest as a second bank to help cash checks when the first one would hold one for a very long time, Im starting not to trust banks and only do my business and personal stuff with cash, so when I have no cash I dont charge. Anyway, when I took in that counter check of $48 thousand dollars, and asked for cash I was told no problem come back in 7 days and you can pick up the cash, I also had a $20 thousand dollar cashiers check for canvas work Ive been commissioned to do, that was also most of the first check. This was all needed for cash and again was told no problem come back in 7 days and you can pick up the cash. Well without any notice when I tried to use my debt card for a doctor appointment this morning it was declined, I was lucky I had some cash on me to pay for my doctor. But I would need gas, food, my canvas supplies. ***. with the card declined I went to the bank I deposited the checks at, only to be told that my account is being closed because of possible fraud activity. No kind of notice from the fraud department, they think the checks I deposited was fraud. ****. So now they want to send me the full amount out of my checking by a cashiers check. I really do not understand this, so who am I taking this check to?? And will there fraud department flag it? I just want my cash from Woodforest not a cashiers check cash. Can any keep me from falling in this terrible nightmare of a rabbit hole? Thank you.

      Business Response

      Date: 03/07/2025

      Our response to the consumer's complaint is attached. Please let us know if you need additional information.

      Thank you, 
      Woodforest National Bank

    • Initial Complaint

      Date:02/11/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I closed my Woodforest account a couple if weeks ago because I was tired of the fees, rude customer service, and overall .. lack of help. However, I'm having an issue and again, can't seem to get any help. I returned two items and sadly, those refunds went back to my closed Woodforest account in the card ending in 1602. One refund was in the amount of $8.55 and the other was in the amount of $36.77. Upon realizing that they went back to my closed Woodforest account, I called ********************** customer service February 11th at ******* and spoke to a gentleman that acted like he had NO CLUE what to tell me. He said yes, rhe account is closed WHICH I ALREADY KNEW! I CLOSED IT! But couldn't give me a direct answer on what would happen next. Is the refund being sent back? If so, how long will it take to go back? I even read one post where it says Woodforest might send a check? I'm unsure and looking for those answers. I'm attaching screenshots showing those refunds were sent to my Woodforest card. Thanks

      Business Response

      Date: 02/18/2025

      Our response to the consumer's complaint is attached. Please let us know if you need additional information.

      Thank you, 
      Woodforest National Bank

      Customer Answer

      Date: 02/25/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

      I appreciate Woodforest responding. However, it's been almost 2 weeks and I still haven't received anything in the mail. So I'd like to confirm that a check was INDEED mailed out? 

      Regards,


       

      Business Response

      Date: 03/04/2025

      Our response to the consumer's complaint is attached. Please let us know if you need additional information.

      Thank you, 
      Woodforest National Bank

    Woodforest National Bank is NOT a BBB Accredited Business.

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