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Business Profile

Bank

Woodforest National Bank

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Woodforest National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Woodforest National Bank has 458 locations, listed below.

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    Customer Review Ratings

    1.63

    Average of 100 Customer Reviews

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    Review Details

    • Sean M

      Date: 05/17/2025

      Woodforest, you have completely ruined my life. You cancelled a ************* transaction that was approved, but because it was my first time using it through your online banking app with my credentials and my password, you cancelled it, which caused me to lose my place to live. I've been trying to transfer funds for days so I can pay for my storage to avoid losing everything I own. You have ruined my life. I have my service dog with me. I was born with cerebral palsy. I'm disabled and can barely move around. I've called repeatedly for days, and nothing has been done in any manner or form other than apologizing for my inconvenience. That's all I get. You have ruined my life. Do you understand that? I really don't think you do. But you know what? I'm in such turmoil, I can't even comprehend what's going on. Woodforest has ruined my life. If you don't see that, well, of course, you can't because all you want to tell me is sorry for my inconvenience. I made a video; hopefully, I can upload it and show you the kind of situation I'm in. I want you to know that if my dog dies because I'm exhausted from not being able to pay for my storage, so I can't go into it, I've lost my place to live because you cancelled the ************* transaction. You had no authority or right to cancel because the funds were transferred. Then, all of a sudden, you find it under your discretion to cancel a transaction that I sent from my own bank account with my own money just because it was my first time using it. That is the silliest, most inconsiderate, most unprofessional excuse I've ever heard in my life. I want you to know one more time, Woodforest National Bank, you have ruined my life. Please, let me be able to attach a video to this.

    • Jason D

      Date: 05/08/2025

      Stay away from this financial institution. My father recently died and had a checking and savings accounts with this bank. He lived in Houston TX and my brother, and I reside in NJ. My brother and I are both named beneficiaries on both accounts. We provided the original death certifcate to their legal department. They will not give us the account balances. Instead they are sending us an affidavit of address and once it it complete and sent back to them they will "cut us a check." So basically if he has 100k in the accounts they can just cut us a check for 10K and we would never know the difference. Stay away from this bank!

      Woodforest National Bank

      Date: 05/10/2025

      Dear ***** *****, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to ******************************************** Thank you!

    • Gayle F

      Date: 04/12/2025

      Had a question for the branch in **********, IN. **** was amazing, very professional and very patient with my question. She made sure I fully understood and for that, Woodforest is the best banking experience Ive had!

      Woodforest National Bank

      Date: 04/14/2025

      Dear ***** *******,Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.

    • Janequa C

      Date: 03/31/2025

      I was notified a few weeks after opening my account that I needed to bring my ID because they forgot to get a copy when I opened my account. I came to the bank on my next day off which would have been Thursday of the same week she called me. Apparently the girl I gave my ID to put my information in. Now my account is closed and I was charged a $25 fee to close the account without any notification. Ive had to call out of work to back to the branch. ****** *. was able to rectify the situation as far as me getting my money however no one was able to refund a fee that was charged to me because their employee typed my information in wrong.

      Woodforest National Bank

      Date: 04/01/2025

      ******* ******, we would really like the opportunity to correct the situation. If you will send an email to ******************************************* with your contact information, we will get in touch with you shortly. Thank you!

    • Stormy H

      Date: 01/23/2025

      All the staff is amazing never had a single problem! Someone hacked our account woodforest called us to check and see if they where are charges. Then took care of everything including getting our money returned with in 24 hours! They have gotten rid of all overdraft fees. Been banking there 10 years and will not go anywhere else.

      Woodforest National Bank

      Date: 01/25/2025

      Hey, Stormy *********, Thank you so much for your feedback. We're so glad our team was able to assist, and we will be sure to pass this along. We appreciate you taking the time to let us know!

    • Danielle W

      Date: 01/07/2025

      They owe me my money and will not give it to me I am now suicidal because of all they are putting me through do not bank with them u will regret it

      Woodforest National Bank

      Date: 01/08/2025

      Danielle **** , thank you for letting us know about this. Please email your contact information to [email protected]. We look forward to hearing from you.

    • Robert B

      Date: 12/30/2024

      Almost 10 yrs in with this bank and I’m not sure what has happened but it’s went down hill badly I’ve got a charge I have no clue where it’s came from there’s been a few these last couple years well I’ve been able to dispute them but this very recent one it’s almost 400$ i disputed the charge they gave me my money back then out of nowhere the charge comes back a few weeks later and takes my money puts me in the negative ruining my account and credit I’ve asked time and time again to fix this I’ve even stopped my direct deposit on both my account and my joint account I refuse to pay this money that I have no idea about so I guess it’s going to just stay negative close the account or something bc idk what’s going on these last couple years but it’s been one thing after the next do better woodforest you lost a loyal customer ??????

      Woodforest National Bank

      Date: 12/31/2024

      We hear your frustration. We'd like to get a few more details. Can you send an email to [email protected] with your contact information so we can reach out?

    • Gerald P

      Date: 10/25/2024

      25 October 2024, Friday, Time:11:37 AM CST
      Positive Feedback for the Woodforest Bank at the Walmart (#5144) store. Located at 8315 FM 78, Converse, TX 78109
      All the Woodforest personnel who work there are always friendly, professional and quick. It is a pleasure to do my transactions there. Congratulations to you HR department for splendid hiring practices. Gerald S. Piwkiewicz; Customer. Thank you.

      Woodforest National Bank

      Date: 10/28/2024

      Hey, Gerald **********. Thank you so much for your feedback. We're so glad our team was able to assist, and we will be sure to pass this along. We appreciate you taking the time to let us know!

    • Jenni L

      Date: 10/18/2024

      Commits financial discrimination, they do not want business from the working people, only those who are rich. Was denied an auto loan based on and I quote " not rich enough". I will be going elsewhere.

      Woodforest National Bank

      Date: 10/21/2024

      Thank you for your feedback, Jenni ******. Would you mind sending an email to [email protected] with a good phone number to reach you? We would like to address your concerns with you. Thank you!

    • Willem P

      Date: 10/15/2024

      Deposited a life insurance check and bank is holding half the funds for seven days. Its an insurance company check and should clear in total. This bank is using my money to make interest while on hold. Policy needs to be changed.

      Woodforest National Bank

      Date: 10/16/2024

      Dear Willem *********, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to [email protected]. Thank you! Willem Plantinga

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