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Find a Location

Ideal Towing, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforIdeal Towing, Inc.

    Towing Company
    Revoked BBB accredited business

    Current Alerts For This Business

    Accreditation Revocation:
    On 10/25/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

    6. Address marketplace disputes quickly, professionally, and in good faith.

    6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.


    6D. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.

    8. Approach all business dealings, marketplace transactions and commitments with integrity.

    8A. Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company specializes in private and residential parking lot enforcement towing.

    Business Details

    Location of This Business
    435 Murphy Rd # 363, Stafford, TX 77477-5421
    BBB File Opened:
    3/24/2004
    Years in Business:
    21
    Business Started:
    5/22/2002
    Business Started Locally:
    5/22/2002
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Khalid Abushaaban
    • Ms. Charity Bird, Office Manager
    Contact Information

    Principal

    • Mr. Khalid Abushaaban
    • Ms. Charity Bird, Office Manager

    Customer Contact

    • Ms. Charity Bird, Office Manager
    Additional Contact Information

    Fax Numbers

    • (713) 789-8313
      Primary Fax

    Email Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/23/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We've had multiple issues at our property with this towing company. The most recent being they snickered Jared ****** car on the Windshield which is against Texas Transportation Code - TRANSP $ 547.613 also causing an impairment to the drivers view. Even though they admitted they were wrong they said they can sticker a car anywhere which is illegal, dangerous, and vandalism.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kanedra S

    1 star

    07/27/2023

    This company is a disgrace. They towed my vehicle recklessly and caused damage to my vehicle. They refuse to be of any assistance and they claims department is just an email were no one responds. My insurance even though full coverage will make me pay a high deductible for damage I didn’t cause. They will not even give corporate so that they can be served for court. Will never recommend this company and all businesses that uses this company need to rethink their decision. They don’t even take you vehicle to their personal lot. It’s a storage lot that doesn’t have anything to do with their company. They only get one star because I can’t leave a review without one.

    Local BBB

    BBB of Greater Houston and South Texas

    BBB Reports On

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