Complaints

This profile includes complaints for Likewize Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Likewize Corp

  1900 W Kirkwood Blvd Unit 1600C Southlake, TX 76092-2247

  
• 

  Likewize

  350 Lakeside Pkwy Flower Mound, TX 75028-4144

• 

  Likewize

  12600 NW 25th St Ste 100 Miami, FL 33182

• 

  Likewize

  3355 Bald Mountain Rd Ste 10 Auburn Hills, MI 48326

• 

  Likewize Corp

  PO Box 3 Alpharetta, GA 30009-0003

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 78 years old and writing to file a formal complaint regarding my ***lacement phone claim with Likewize through C Spire.On July 12, 2025, I lost my phone and filed a claim through Likewize at a C Spire store, paying the $200 deductible. I received the ***lacement phone on July 15, but it never powered on. I returned to the store and filed a second claim, receiving ticket number *******.On July 16, I was told the device had AppleCare, and that I had to go through *****, not Likewize. On July 18, I tried again at the store but was told only ***** or a technician (both over an hour away) could help.I contacted ***** with the **** number, and they said the phone was not under warranty. When I gave the serial number, ***** stated the phone was still connected to another account, with Find My iPhone active. ***** cannot unlock or ***lace it until the account is cleared.On July 19, an ***** *** confirmed all this to a Likewize agent on a three-way call. I requested an unlocked ***lacement phone. The Likewize agent said the issue was escalated and I must wait 35 more business days the same message I received a week ago.I have been without a phone since July 12, due to receiving a locked, unusable device. I am requesting that you immediately send a new, unlocked ***lacement or refund the $200 I paid.If not resolved within 48 hours, I will file complaints with the BBB, FCC, and pursue further action. I expect better support, especially considering my age and urgency.

  

  Business Response

  Date: 07/25/2025

  ******,
  
  Thank you for reaching out, and we sincerely apologize for the difficulties and frustration you've experienced throughout your replacement process. We understand how important it is to stay connected, especially in urgent situations, and we appreciate your patience.
  
  As previously explained, when a replacement device is issued that includes AppleCare coverage, any issues related to malfunctions or activation locks typically need to be resolved directly through *****. However, in this case, we understand that ***** was unable to assist due to the device being locked beyond their access.
  
  To resolve the matter, we escalated your case internally and issued a new replacement device. According to our records, this second replacement was successfully delivered on July 24, 2025. We hope this device is functioning properly and meeting your expectations.
  
  As a reminder, please ensure that the first replacement device is returned to us using the prepaid shipping label we provided to your email to avoid any additional fees.
  
  If you continue to experience issues or need further support, dont hesitate to reach out. Were here to help and truly appreciate your feedback, as it helps us improve the service we provide to all customers.
  
  Best regards,

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My phone screen broke and I went to the boost store for assistance with filing an insurance claim. The boost agent attempted to log in to likewize to file my complaint and the message stated I had exceeded the number of log in attempts and my account was locked. The was the message she received when she first logged in and I have not ever logged into likewize for any reason- the account should not have been locked. I called boost 3-4 times and had them change my account pin to see if that was the problem. I still repeatedly received the same message from likewize website. I called likewize repeatedly and the automated system kept rejecting my pin and hanging up on me. I pay for insurance on my phone monthly and have been without a phone for 3 days. I would like to be contacted by a live person to resolve my complaint. If I cannot be contacted, I would like a refund for the insurance that I have been paying, because I cannot use it.

  

  Business Response

  Date: 07/25/2025

  Hello Kylin,
  
  Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience you've experienced while trying to access your account and file a claim.
  
  While its unclear why your account may have been locked after only one login attempt, weve gone ahead and removed the lock from your account. You should now be able to access the online portal without issue. Please visit **************************************** to sign in and begin your claim.
  
  If you continue to experience difficulties or would prefer to speak with someone directly, we encourage you to fill out the Contact Us form on the same website. Once submitted, a member of our team will reach out via phone or email to assist you further.
  
  We understand how important it is to have a working phone, and were here to help resolve this as quickly as possible.
  
  Sincerely,

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 4 I was charged $728 by this company for non return of a device. No knowledge of it being returned and was not instructed to do so at the walk in store they sent me to (CPR in ******). When I phoned about this I was resent a label. Upon opening the shipping label, a black screen appeared with a "Shipping Label Not Found' error message. They resent the shopping label a total of 3 times with this exact error message appearing. The *** also said the label was in the box that my new device was sent in. There was no label, only TWO sim cards, a small flyer about my new device and the new pixel 8 in a purple likewize box. I gave them a different email to try and all of a sudden they were unable to send labels to my email address. I had to phone back everyday after them advising this would take 1 business day. A new label was finally sent On July 9 and package dropped at the post office same day. I was instructed to call back as soon as the package was dropped as my refund had been escalated at the back office. I phoned back and they still refused to process my refund. I called back today July 10 as the device has delivered. To their warehouse and they still refused to issue my refund and advise it would be ANOTHER 7 TO 10 DAYS for the device to be scanned for the refund to be processed. I have been lied to ***eatedly on the process and escalations they have done. The charge was $728 for the non return fee due to the negligence. I will be filing a claim for return of any and all bank and legal fees relating to this.

  

  Business Response

  Date: 07/15/2025

  Hi ******,
  
  Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you experienced during your return process. We understand how concerning it is to be charged a significant fee, especially when there is confusion around return instructions and difficulty obtaining a shipping label. While our standard process requires that damaged or malfunctioning devices be returned in order to avoid a non-return fee, we acknowledge that the initial communication and technical issues with the return label caused delays and additional stress.
  
  Although our system-generated emails do include a reminder to return the devicestating, you must return the damaged device to Likewize or you will be charged a non-returned equipment fee, we recognize that this could also have been communicated verbally during your interactions with our call center agents. We are working internally to improve our communication to ensure better clarity moving forward.
  
  We are pleased to confirm that your device was successfully returned and received at our facility, and a full refund of the $728 charge was processed on July 11, 2025. You should see this reflected in your account shortly, depending on your financial institutions processing time.
  
  Again, we truly regret the inconvenience you experienced and appreciate your patience throughout the process. If you have any further questions or need additional assistance, please dont hesitate to contact us directly.
  
  Sincerely,

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was being charged for phone insurance that is not actually phone insurance. This is a scam that was put through by ******. I bought a phone from Target 8-10yrs ago and have been paying on this as insurance for my phone and it isnt. I have been trying to contact them for over a week and all the website that are provided are not active. I have left multiple call backs and have not received any. I want my money back and for them to stop charging me.

  

  Business Response

  Date: 07/15/2025

  Hello ******,
  
  Thank you for bringing your concerns to our attention, and we sincerely apologize for the frustration and confusion this situation has caused.
  We can confirm that you were able to connect with a representative through our webform, and at your request, your coverage has since been canceled. A prorated refund has already been issued for the most recent billing period.
  
  If you are seeking a refund for past charges beyond the prorated amount, we kindly ask that you complete a Charge Dispute Form and provide the necessary supporting documentation so we can fully investigate your request. This form is required in order to proceed with any review of backdated funds.
  
  We truly appreciate your patience and the opportunity to address this matter.
  
  Sincerely,

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an extended warranty plan covered by likewize through ******. They have done some processing and acceptance of the claim. They have it noted on their website they that they have issued payment. A receipt digitally printed earlier says that I would receive a follow-up email. No such follow-up email has been received. Chat function on the website is not operable. Contact us function on the website sticks you in a login loop. Clicking on policy documents and other documents link on their website sticks you in a login loop again. Supposedly I'm supposed to be getting some e-disbursement. Nothing's been received and they have noted on the account that payment has been issued. I have no form of contact for them other than all the broken links on their website.

  

  Business Response

  Date: 07/11/2025

  Hello ******,
  
  Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you've encountered while trying to access information and follow up on your claim.
  
  We understand how frustrating technical issues such as login loops and non-functioning website features can be, and we appreciate you sharing that feedback. Our team is currently reviewing these issues to ensure a more reliable user experience moving forward.
  
  Regarding your claim, we can confirm that an eGift Card reimbursement in the amount of $69.67 was issued on July 2, 2025, to the email address ******************* As a courtesy, we have re-sent the gift card to that same email address today. Please be sure to check your inbox as well as your spam or junk folders in case it was filtered.
  
  If you do not receive the gift card within the next 24 hours, please reach out to us directly at ************************************** for further assistance. We are committed to ensuring this is resolved promptly for you.
  
  Thank you again for your patience and for giving us the opportunity to make this right.
  
  Sincerely,

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The device protection company insurance was bought when i bought the iPhone on June ******. My phone got accidentally damaged on June 14 and I called the insurance company likewize to exchange it for new phone. Adter multiple calls and visit to the store, the company asked for another $650 to send the replacement phone. Nowhere they suggested it will be a used or repaired phone. I received the phone on June 26, 2025 with no seal and looked used and repaired with fingerprints all over the phone. The company was called and they said it says in our disclaimer that used phone can be sent as replacement. There was no disclosure of this information when the insurance was bought for the phone or during any conversation. No agreement or terms and conditions were sent to me. I bought the phone Shoppers World Mall- Wireless store in ******** **

  

  Business Response

  Date: 07/15/2025

  Dear **********,
  
  Thank you for reaching out and sharing your experience. We understand how disappointing it can be to receive a replacement device that does not meet your expectations, and we sincerely apologize for any frustration or confusion caused.
  
  Likewize provides device protection services on behalf of ************, the parent company of the store where your device and protection plan were purchased (typically Wirelesswave or Tbooth Wireless). As part of the program, all customers receive a purchase receipt at the point of sale that includes a summary of the plan details and instructions on how to access the full terms and conditions online. Specifically, the documentationavailable both on the receipt and through the online self-service portalclearly states that: Replacement devices may be new or reconditioned. A replacement is not guaranteed to be brand new.
  
  We understand this may not have been directly communicated during the sale, and we regret any misunderstanding that occurred. The goal of our program is to ensure that you receive a fully functional and certified device that meets the manufacturers standards, regardless of whether it is new or reconditioned.
  
  We appreciate your feedback and will take it into consideration to further improve transparency around replacement expectations. If you believe the replacement device you received is not functioning properly or is in poor condition, we encourage you to contact us directly so we can address the issue and explore options for resolution.
  
  Best regards,

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 10 I reported my touch screen was broken on my phone after I spilled liquid on it.I paid 137 dollar premium and they said they would send me a new phone and pee paid package to return my broken phone. I returned phone. On 27th May they took another 738 dollars from my account as I returned the phone "unlocked". I called to ask how could I unlock a phone with the touch screen broken?They told me to give them my code so they could unlock and issue my refund. I emailed the code and received nothing. I phoned again and I gave the code again and was told they would unlock and issue refund. Then I received email saying as per terms and conditions charge remains. I don't understand how they could even take my claim if I was physically unable to unlock. I could have got the phone fixed for 200 dollars. Instead I went through my insurance as it was 137. *** would I Pay full price for a 3 year old phone and give them a phone that his fixable. They shouldn't have took the premium considering my entire claim was about a broken screen?I've asked them for complaints department and no response. I've made 3 hours worth of phone calls. I will return the phone if they want as long as I get full refund and my old phone back. I feel like I deserve compensation for wasting so much time and energy. This is a flaw in their terms and ethically wrong because there's no way to unlock a broken screen.They said all their calls are recorded so there will be a recording of me being told I would get refund.They closed my case without even notifying me and haven't provided any complaints information. I've been treated extremely poorly throughout.

  

  Business Response

  Date: 07/01/2025

  Hello Colm,
  
  Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you experienced during the claims process.
  
  We understand that your devices touchscreen was non-functional, making it impossible for you to unlock the phone before returning it. While our standard process includes a locked device fee when a returned phone is received in a ************, we recognize that there are situationssuch as yourswhere this is not reasonably possible.
  
  We appreciate your patience and feedback as we worked to review your case internally. We are pleased to confirm that a full refund of the $738 charge was issued to your original payment method on June 23, 2025. If you have not yet seen the refund reflected in your account, please allow a few business days for your bank to process the transaction.
  
  We also acknowledge your concerns regarding communication and the overall experience. Your feedback has been shared with our leadership team to help identify areas for improvement and prevent similar frustrations in the future.
  
  If you have any further questions or concerns, please dont hesitate to reach out to us directly. We're here to help.
  
  Sincerely,

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid for this device protection on my cell phones for years. I hadnt needed to use it until today. I called 3 different people living in loud homes with service going in and out and a big language barrier. I was told my insurance had expired despite being billed for it just this month. It feels like they try to frustrate you so much that you just give up.

  

  Business Response

  Date: 07/01/2025

  Hello ******,
  
  Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration you experienced when trying to file a claim. We understand how important it is to receive clear, effective supportespecially in stressful momentsand we regret that your initial experience did not meet expectations.
  
  After reviewing your account, we identified an unexpected enrollment change that resulted in your coverage reverting to your previous device. This issue has now been corrected, and your current device is accurately reflected and covered under your protection plan.
  
  Please note that as part of the AppleCare plan, any issues related to accidental damage or malfunction should be reported and serviced directly through *****. However, if your device has been lost or stolen, you can initiate a claim with Likewize by visiting ************************************************** and selecting ************** Request'. From there, youll be prompted to log in with your ****** account and follow the guided steps to submit your claim.
  
  If you have any further questions or need additional assistance, please dont hesitate to contact us directlywere here to help.
  
  Sincerely,

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted a quote to Likewize for an exchange of my ******* Galaxy S23 Ultra 128GB (Serial #************ for an Apple Gift card as per Apple Canadas website link on May 14 2025. Likewize provided a Quote of $350 with an ID# ******** Once I received the shipping box provided by Likewize thru **** I sent in my device to Likewize and it was delivered to Likewize in ****************** on or about May 22 2025.On May 27 2025 I got a confirmation email from Likewize confirming the quote was processed and the quoted amount of $350 Apple gift card will be processed as quoted per the exchange of the device within 2-5 business days.Beginning June 4 2025 I began emailing the ********************************************** to follow up as to where my gift card is as I have NOT received any form of payment to date for the ******* Galaxy S23 Ultra 128GB I had submitted in exchange for an $350 Apple gift ******* date I have talked to ******* and **** at the above email and have been told the gift card was sent and then was promised they will try to resend the same gift card to my email on file ********************* Please wait another 2-5 days for processing. Still nothing after waiting 7 business days, then I have been told to wait while they check with their finance department on June 12 2025. The only request as of June 19 2025 I have had is for a different email address to send the gift card to by **** at Likewize. So I provided *********************** as an alternative from my originally filed email when I registered the quote of ******************** Not sure why this is taking so long but I have also requested that Likewize can simply return my original device with the Serial Number *********** and IMEI# *************** to my address on file and forget the gift card, but they insist on delaying and trying to sort out the gift card issue.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding the company **************************** Its an insurance company.I had an active protection plan with them, and when I filed a claim, they sent me a replacement phone and instructed me to return my original device. I returned the phone via ****** Post within the specified timeframe. However, after more than 10 days, I received an email stating that I had been charged $650 on JUNE 13.When I contacted the company to inquire about the charge, I was informed that the returned device did not match the **** (serial number) of the original phone they were expecting. Upon further investigation, I found that the company has received over 600 reviews on ******, everyone describe experiences similar to minealleging fraudulent practices and unauthorized charges.I have attempted to reach a customer service representative multiple times, but the calls are routed through an automated system with no option to speak with a human representative. It appears that the company is consistently failing to address customer concerns and is engaging in questionable practices.