Complaints

This profile includes complaints for Spectrum Association Management Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Spectrum Association Management Companies, Inc.

  San Antonio, TX 78232

• 

  Spectrum Association Management Companies, Inc.

  16001 Park Ten Pl STE 135 Houston, TX 77084

• 

  Spectrum Association Management Companies, Inc.

  3000 Research Forest Dr #200 Spring, TX 77381

• 

  Spectrum Association Management Companies, Inc.

  1850 E Northrop Blvd #140 Chandler, AZ 85286

• 

  Spectrum Association Management Companies, Inc.

  9811 S I-35 Frontage Rd Bldg 4 Ste 200 Austin, TX 78744

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Long-term failure to successfully manage HOA, reply to complaints in a timely manner, and oversee timely resolutions to compaints

  Business Response

  Date: 07/22/2025

  *********, were sorry you had a negative experience with us. We would appreciate the opportunity to understand more and make things right. Can you please reach out to us at ************************************ or use this link (**********************************************************************) to schedule a call back  and provide more details about your experience? Thank you!
  
  

  Customer Answer

  Date: 07/23/2025

  Complaint: 23623045
  
  I am rejecting this response because no resolution has been offered.  My complaints have been well documented over the years and again most recently.  Let me recap...

  
  My frustrations with Spectrum go back for the number of years you have managed my HOA.  Responses are slow to non-existent, and there has been no resolution to my years long complaints thus far.
  
  
  The easement next to my house is an eyesore.  I complain every summer about the lack of care and every year it falls on deaf ears.  The ***** ****** trees have never been pruned.  They are overgrown and encroaching my property.  In addition, they are covered in webbing of some sort as are the crape myrtles at the entry; although, it does appear that they have been pruned.  Furthermore, the sediment and trash that collects at the end of the easement is rarely cleaned up unless I happen to be home to direct the maintenance crew; not my job.  Strategic Landscape Solutions "mows" with a weed trimmer and then leaves all of the clippings behind.  Southern Botanical was not great, but Strategic Landscape Solutions is so much worse.  Clearly, they are not being managed and held accountable.
  
  
  Beginning in April of this year I sent an email regarding the poor maintenance of the common areas.  It went unanswered so I followed up two more times via email which also went unanswered.  I followed up a fourth time asking that someone call me to discuss and was redirected to schedule a call for the following week which I did not do as I was offended to be put off another week due to ******* ******** failure to respond to my emails.  I later submitted an online complaint which also went unanswered.  Finally, I called your main number and filed a complaint at the end of June.  This did lead to an email from ****** ******, but when I asked her to call me, the communication with her ceased.
  
  
  ******* ****** finally responded via email with the excuse that Strategic Landscape Solutions is new and that there will be a learning curve.  Lame.  ***************************** is a landscape company and should have never been hired, if they do not know better than to mow with a weed trimmer and leave garbage behind the job site they are paid to maintain.  ******* and ****** were both informed that I would be filing a complaint with the Better Business Bureau if things were not resolved and so, here we are.
  
  
  To date, there has been no follow up from *******, and the easement next to my home remains neglected.  I paid a premium for my lot and, as you know, my *** **** exceed $1200 / year.  I, as well as the residents of ***********, deserve better.

  ********* *****

  Business Response

  Date: 07/28/2025

  *********,

  We are sorry youve had a negative experience with us. According to our records, we have had multiple timely callbacks and communications with you over the past several years regarding your concerns. Most recently, our team responded to your email in June while your community manager was out of the office, and he followed up again upon his return.

  
  Regarding the crape myrtles, your concerns have been brought to the Board of Directors, as they are the decision-makers for landscaping within the community. The Board has reviewed the matter and has decided not to alter the trimming approach for the trees at this time.

  Additionally, your concerns about the drainage were addressed, and we have documentation and recent photos from both the landscaper and a Board member showing that the area has been cleaned out within the past few weeks.

  We remain committed to supporting your community and are happy to continue open communication should you have additional questions or concerns.

  Sincerely,

  Spectrum Association Management

  Customer Answer

  Date: 07/29/2025

  Complaint: 23623045
  
  I am rejecting this response because:

  Spectrum's claim that I have received multiple timely callbacks and communications over the years is a bald-faced lie.  Again, as stated before, my most recent exchange with Spectrum began at the end of April.  Other than the automated messages letting me know that my emails had been forwarded to the community manager, there was no response from ******* ****** until June 30th following my brief email exchange with his manager, ****** ******.  Sixty plus days is not timely, and if ******* was out of the office for two months, someone else should have been covering for him.
  
  The crape myrtles are encroaching my property.  I want them cut away from my fence.
  
  I, too, have pictures of the easement in recent weeks / years.  While it was noticed yesterday that some effort was made to clean up the easement, the sediment that has collected remains, and the mowing and trimming is sloppy at best.  I should not have to file a formal complaint with the BBB, and / or micromanage Strategic Landscape Solutions and Spectrum to get this area maintained on a weekly basis.  I battle this every summer and I am sick of it.  Do your job!

  ********* *****

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a pool pass that actually works for over 6 weeks. I have driven to the *********** in the beginning of June, 2025 and the 2 cards I paid for did not work. I called them a week to reprogram the cards and that didnt work. I then waited on the phone over an hour to speak to some one and the receptionist then sent me 2 new cards. I went to try them at the pool, and those cards didnt work either. I then drove down to S. A. On 7-14-2025 to get 2 new keycards. The access guys then told me that the pool was closed the last few weeks which wasnt true. They wouldnt give me new keycards so I had to call the Mgr. ***** ***** at the *********** He said he would give me his 2 personal keycards on 7/15/25 if they couldnt get my old keycards to work. He didnt do that, but he did give me a code to type in the pad on 7/16/25. I went to the pool and used the 1878# code and. . .it didnt work. I sent another email to Mr. ***** and he sent a msg. Back apologizing for sending me the wrong code - it should be 1868#. I just tried that code on 7-16-25 and the newest code doesnt work either. At this point, I feel I should not have to pay 6 weeks of HOA fees for not having the opportunity to use the community pool- our only amenity.

  Business Response

  Date: 07/22/2025

  *****, were sorry you had a negative experience with us. We would appreciate the opportunity to understand more and make things right. Can you please reach out to us at ************************************ or use this link (**********************************************************************) to schedule a call back  and provide more details about your experience? Thank you!
  
  

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I setup a payment plan with my HOA to pay my HOA fees on a monthlhy basis on 2/4/25 and have been submitting a payment since then every single month beginning 2/5/25. Then all of a sudden I receive a notice via ***** with a bunch of fees added such as a delinquent fee, hand delivery fee although it wasn't hand delivered and an administrative fee as if they don't see that I'm on a plan. This property management is a scam and tried to charge you fees just so they can rip off people when these fees are not valid. I am clearly making a payment through their app mind you and they still have the audacity to try to charge me these ridiculous fees.

  Business Response

  Date: 04/23/2025

  Were sorry you had a negative experience with us. We would appreciate the opportunity to understand more and make things right. A member of our team will be in touch with you soon to help address the issue. Thank you!

  Customer Answer

  Date: 04/25/2025

  Complaint: 23218972
  
  I am rejecting this response because:

  I have received no phone calls or any form of communication from the association regarding this.I did put in the time to call them to find out why I received such ludicrous fees and they stated that it is an error and they will have it corrected but I received no confirmation of such correction being made. 

  
  Regards,
  
  ***** *******

  Business Response

  Date: 05/05/2025

  Hi *****, were sorry you had a negative experience and appreciate you bringing it to our attention. Were glad we were able to connect with you directly and work toward a resolution. As a courtesy, weve removed the associated fees, and we hope this helps make things right. Please dont hesitate to reach out to us at ************************************ or through this link if theres anything else we can do to better assist you.
  Thank you again for giving us the opportunity to resolve this matter.

  Customer Answer

  Date: 05/06/2025

  Complaint: 23218972
  
  I am rejecting this response because:

  I am waiting on the community manager to get back to me regarding the pool access issue. I have now been informed that the board has decided to restrict access for those that are on a payment plan which is offered by the association although I am making payments on time and have a history of doing so. Why are people like me being punished for being on a payment plan that is offered by the association? Either don't offer a payment plan or if you are don't punish the people who are doing their part. Why am I paying my dues if I am going to be restricted from accessing the amenities for which I am paying for? That makes no sense and should be illegal. 

  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is our *** who has been charging us for the same pool furniture for the last 5 years . They continue to charge us for things our community does not have . For example gate telephone , our community does not have a gate . Pool cameras , we dont have any . ****** service and holiday lighting we have been using for the last 5 years . These charges have been coming up year after year with no explanation . I have called the *** multiple times asking for someone to return my call and explain all the bogus charges and after over a month no one has called me back .

  Business Response

  Date: 03/26/2025

  Were sorry you had a negative experience with us. We would appreciate the opportunity to understand more and make things right. Can you please reach out to us at ************************************ or use this link (**********************************************************************) to schedule a call back  and provide more details about your experience? Thank you!
  
  

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive practices, charging for late fees without providing notice of billing, disabling passwords and accounts to delay payments.

  Business Response

  Date: 06/25/2024

  Hi ******, Were sorry you had a negative experience with us. We would appreciate the opportunity to understand more and make things right. Can you please reach out to us at ************************************ or use this link (**********************************************************************) to schedule a call back  and provide more details about your experience? Thank you!
  
  

• Initial Complaint

  Date:06/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against the *** management company - Spectrum Association Management I own an investment property in ***** that has been rented out since the day of purchase (January 2023). I promptly informed the *** of this fact and provided them with my property managers contact information. In June 2024, I discovered a significant overdue balance on my *** fees and found that my account had been locked, preventing me from clearing the balance.Upon inquiry, Spectrum Association Management informed me that these fees have been overdue for over a year and that they had sent physical mail to my property address. However, as I do not reside there, I did not receive these notices. It is worth noting that the company has successfully communicated with me via email on other matters, such as tenant issues, yet they failed to use this method to inform me about the overdue fees.Once I became aware of the overdue fees, I immediately requested to pay the entire outstanding amount. However, Spectrum Association Management insisted that I apply for a payment plan with additional interest, despite my willingness to settle the full balance at once.I find it inappropriate and unreasonable that Spectrum Association Management did not make sufficient attempts to inform me of the overdue fees via email or phone call, and instead continued to add late charges to my account. Furthermore, it is unjust that they are now forcing me into a payment plan with extra interest despite my offer to pay the full amount immediately.I seek the assistance of the Better Business Bureau in addressing this issue and ensuring that Spectrum Association Management allows me to clear the overdue balance without additional charges or unnecessary payment plans.

  Business Response

  Date: 07/11/2024

  ******, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you have experienced. We appreciate the opportunity to address and resolve your concerns.
  We are pleased to inform you that your overdue balance has been paid in full, and we have updated your address in our system to ensure that all future correspondence is sent to the correct location. Additionally, your access to our application and website has been fully restored. We apologize for the oversight in communication regarding your overdue fees. It is important to note that our standard procedure is to send notices via physical mail to the property address we have on file, and unfortunately, we did not have your business address. We understand that this caused a significant inconvenience, and we regret any frustration this may have caused. Moving forward, we will ensure that your updated contact information is used for all necessary communications. If you have any further questions or concerns, please do not hesitate to contact us directly. Thank you for your understanding and cooperation.

  Customer Answer

  Date: 07/11/2024

  Complaint: 21841613
  
  I am rejecting this response because: In the business' response, they mentioned, "We are pleased to inform you that your overdue balance has been paid in full."
  
  However, I want to clarify that the balance was not waived, despite the business acknowledging their mistakes. I paid the full amount under duress, as their representative threatened to hand my case over to collections if I did not pay by the end of June.
  
  I believe many of the fines charged were unfair, and I am requesting a full or partial refund of these charges.
  
  I appreciate your help in resolving this matter.
  
  
  
  Regards,
  Huiyin Fu

• Initial Complaint

  Date:05/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received random late fees due to their system's failure to update auto-pay. I've had auto-pay set up in their system to avoid worrying about making payments manually each month. However, this is definitely not the case. When they increased their fees, it wasn't until several months later that I received a bill for the admin fees and delinquent fees in the mail.

  Business Response

  Date: 05/21/2024

  ****, were sorry you had a negative experience with us. We would appreciate the opportunity to understand more and make things right. Can you please reach out to us at ************************************ or use this link (**********************************************************************) to schedule a call back  and provide more details about your experience? Thank you!
  
  

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to having hail damage from a storm in **************************************************** 2024. I made sure to get a letter from my roofer to justify the new roof and made sure the new roof was within HOA specified guidelines. On February 2024, I received a property notice from Spectrum HOA. According to the notice, new roof Does not meet the color requirements. Myself and my roofer made sure to check the guidelines and requirements for the new roof before the install. There is nothing stated about color requirements in the covenant or any policies when I go on the Spectrum HOA website. I have submitted documentation from my roofing company regarding my new roof and have yet to receive a response; the only response Im receiving is a new property violation letter dated 7 May 2024. According to the letter, the issue needed to be rectified by 17 May or a $50 fine would be assessed. In addition, myself and my roofer have tried to submit an architectural request to have the new roof installed, but their online portal does NOT work. I am not the only one that has had this issue. Spectrum HOA wants everything done over the Internet or on their app, but nothing works the way it should and makes it impossible to get anything done or submit any request for home improvements. I have a feeling they know this and make it difficult as far as communication by not answering the phone, not replying to emails and not working on their end to get this resolved. They want quick money. I am doing everything in my power as well as my roofing company to get in contact with Spectrum HOA but they are showing time and time again that they are not interested in helping. I thought they were supposed to make things easier for its homeowners, but that is not the case. This is causing emotional strain dealing with them because they dont want to answer any questions or dont want help us out. They want quick communication from me but they dont hold their end of the deal up.

  Business Response

  Date: 05/22/2024

  ******, were sorry you had a negative experience with us. We would appreciate the opportunity to understand more and make things right. We will have a staff member reach out to you as soon as possible so you can provide more details about your experience. Thank you!

• Initial Complaint

  Date:05/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company preys on homeowners; making the fees unclear, purposefully hiding any documentation about fees (though required by law to provide them), charging predatory late fees on assessments (in excess of 50% of the assessment per month overdue), making it difficult to pay fees, and making it difficult, if not impossible, to resolve issues.

  Business Response

  Date: 05/15/2024

  ****, were sorry to hear that our service did not meet your expectations. We would appreciate the opportunity to make things right! Please reach out to us at ************************************ at your convenience. Thank you!
  
  

• Initial Complaint

  Date:03/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is charging $20 per month for late fees, regardless if the amount due was paid. I have continuously called, and they tell me that this is something that needs to be settled with a board member. Then I try to contact a board member, but they are no where to be found. I have been dealing with this issue for 4 years now, and they continue to accrue these fees. They are now saying that I owe over $900.

  Business Response

  Date: 03/25/2024

  ******, were sorry you had a negative experience with us. We would appreciate the opportunity to understand more and make things right. Can you please reach out to us at ************************************ or use this link (**********************************************************************) to schedule a call back  and provide more details about your experience? Thank you!