Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not want to **** **** at six flags and got one of their prepaid cards to pay for my items. I have been getting charged a monthly fee. The list of fees does not include a monthly fee. I have attempted to call and keep being told the agreement is a monthly fee. I have looked over the agreement and there is no mention of a monthly fee.

  Business Response

  Date: 05/05/2025

  April 30, 2025
  

  ******** ******
  
  Re: BBB Complaint # ********
  
  Ms. ******,
  Thank you for sharing your feedback.We sincerely apologize for any inconvenience you have experienced with your Akimbo Prepaid MasterCard with ATM access.
  

  We see you reached out to one of our agents on April 15, 2025, in regard to your card account being closed. We did advise you at that time that since the account balance had been depleted to a zero balance and there had been no activity on the account the account was closed. We advised you that as is outlined in our cardholder agreement, you were charged a monthly fee of $6.95, which depleted your account balance to $0.00.  
  
  When we contacted you on April *******, we did advise you that as an exception we have refunded your monthly fees on your account, and you currently had an account balance of $50.32 and we have also reissued a new card. You did advise us at that time that you did receive your new card.
  

  If you require any further assistance, please contact us at ************. Our **************** representatives are available Monday-Friday from 7am to 7pm CST.
  

  Regards,
  **********

  
  

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to access an account that has money in it, and it is impossible to sign into the account. While ******************** has let me reset my password, the new password does not work for their login page. My attempts to contact Akimbo about this have been ignored. It feels as though my money is being held ******.

  Business Response

  Date: 04/02/2025

  March 27,2025
  Chuppa Cross
  
  Re: BBB Complaint # ********
  
  Mr/Ms.*****,
  Thank you for sharing your feedback.We sincerely apologize for any inconvenience you have experienced with your Akimbo Now Incentive Mastercard with ATM access.
  

  We understand that you were having trouble accessing your account online via our Akimbo website. The reason you were having trouble is because your card account was closed on 08/11/2023 due to the card being at a zero balance for more than 6 months. There was a balance on the card that was consumed by inactivity fees.
  

  As outlined in our cardholder agreement, after 12 months of inactivity, a monthly inactivity fee is applied beginning on the 13th month. The remaining balance of $12.91 on your card was subsequently depleted by these fees. This explains why you were unable to access the card ending in 8102.
  

  We attempted to call you several times on March 27, 2025, but were unsuccessful in reaching you. We sent you an email to the email on file ********************* on this date as well.
  
  As an exception we have refunded your inactivity fees on your account in the amount of $12.91 and have also reissued a new virtual card since your old card expired on 12/31/2024. To access your new virtual card, you will just need to access the akimbo website ****************************** and log into your account. If you need assistance logging in please contact us at ************, from 7am 7pm (cst)
  

  If you should require any further assistance, please contact us at ********************************* representatives are available Monday-Friday 7am to 7pm CST.
  

  Regards,
  Usio, Inc.

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  Chuppa Cross

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 23, 2025 my Akimbo Debit card was fraudulently used and compromised in the amount of $171.00. I got a notification that the card was charged and immediately called Amkimbo to cancel the card and file a dispute. They reissued me a new card and said they would investigate the charges and I had 10 business days to fill out a form. Within 7 days, before receiving my paperwork, they closed the dispute and determined that the charge was authorized. While doing my own investigation on the company that charged my card $171.00, the business was located in a foreign country but I reside in *******, *****************. Akimbo refused to return my $171.00 that was fraudulently stolen from my debit card and refused to reopen the dispute. Now I'm out $171.00 and I have no information on the merchant or person who stole my card number to pursue them in retrieving my money. As a card service provider, I don't know what investigation practices were used by Akimbo but they need a new one as well as better customer service in retrieving individuals hard earned money that has been compromised or fraudulently stolen from their account.

  Business Response

  Date: 04/11/2025

  April 11, 2025
  Re: ***** *****, Card ID # ******* 
  Subject: Dispute Investigation Determination
  
  ***************************** you for reaching out regarding the outcome of your dispute investigation.We understand how important this matter is to you, and we appreciate the opportunity to review your concerns.
  
  Our team has conducted a thorough investigation based on the details you provided, along with the transactional data and any additional supporting information available to us. After careful review, we have determined that the dispute does not meet the criteria for adjustment, and our decision remains unchanged.
  
  To ensure transparency, we are providing the transactional data and relevant supporting information that were used in our investigation. Please find this information attached for your reference. Following a thorough review of your claim, we have concluded our investigation. Transaction details indicate that the disputed activity was completed using a secure, tokenized version of your card number. This same token and device have also been used in prior transactions that were not disputed and confirmed as authorized.
  
  Due to the circumstances of the previous undisputed and authorized activity on your account being completed with the same device and tokenized card number, our investigation concluded that you or someone authorized by you completed the disputed activity. As a result, your claim has been denied and no credit will be issued to your account. Additionally, we did not receive any report from you that your card was lost or stolen prior to the disputed activity on your account.
  
  If you have any new information or documentation that was not previously considered, you are welcome to submit it for further review. Otherwise, this determination is considered final.
  
  We appreciate your understanding and thank you for being a valued cardholder.Please let us know if you have any additional questions.
  
  Best regards,
  
  Usio

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my frustration with two debit cards, each valued at $100, which were issued to me with expiration dates of February 2025. Unfortunately, upon attempting to use the cards, they did not work. When I checked the balance, it showed zero on both cards.This is completely unacceptable, as the cards have not expired and were never used. I request that the funds be reinstated to my cards immediately.Please let me know how this issue will be resolved.

  Business Response

  Date: 01/27/2025

  January 27, 2025
  
  ***** ******
  
  Re: BBB Complaint # ********
  
  Mr. ******,
  
  Thank you for sharing your feedback. We sincerely apologize for any inconvenience you have
  experienced with your Akimbo Now Incentive Mastercard with ATM access.
  
  As outlined in our cardholder agreement, after 12 months of inactivity, a monthly inactivity fee is applied
  beginning on the 13th month. The remaining balance of $100.00 on your card was subsequently depleted
  by these fees. This explains why you were unable to use the card ending in 7595.
  
  We spoke to you on January16, 2025 and advised you of the inactivity fees. You did advise us at the time
  that you believe that the second card that you reference in your complain, card ending in 0588, belongs to
  your wife and asked that we call you back as you were on your way home. We did make several attempts
  on January 16, 2025 but there was no answer.
  
  As an exception we have refunded your inactivity fees on your account in the amount of $100.00 and since
  then we show you called us back to request a new card. This new card has been issued as of January *******
  and you should receive it within ***** business days from when it is shipped.
  
  If you should require any further assistance, please contact us at *********************************
  representatives are available Monday-Friday 7am to 7pm CST.
  
  Regards,
  *********.

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a $100 physical debit card from Akimbo ( Card Number **************** )and this company really like to treat their customers like trash because they won't let you use all of the funds from your card at all.Can't log into my account,as it kept saying error.I think the card still has around $19 or something like that *******, I emailed them many times about this.Then,they said account is closed,and an Akimbo employee promised me a new card as transferred to another department.But then she said they can't give another card and lied.She said account is closed for some weird excuse,which I can't understand because of her thick ascent.They tried to come up with some stupid excuse in order to close that *******,I told her that I felt like I got scammed from ******* was clearly a setup as this shady company did not have any intention to give me a new card or even let me spend the money left on this card.I never knew anything about this at all from just looking at the printed information on my debit card.All it said on the debit card is that is still valid until the last day of December of 2024,which it is the expiration date printed on that card and nothing else.They used hidden fees and other dirty tricks to cheat their customers out of the little of money they have left in these hard times of inflation.We are dealing with thieves and scam artists over here because this is absolutely the worst card company I have ever encountered.Other card companies have at least kept your account open,even after you have used up all of your funds.What Akimbo is doing over here is very dishonest by removing all tracks of evidence of the debit card,so it would make it much harder for their customers to make a **********,they can keep whatever left on their cards,and it would make their wallets more bigger.If I had been well informed about their deceitful policies,then I would have spent all of the money from that card all at once. The Akimbo card was not accepted in many online stores

  Business Response

  Date: 01/10/2025

  January 09,2025
  

  *******
  
  Re: BBB Complaint # ********
  
  Mr.Kong,
  Thank you for sharing your feedback.We sincerely apologize for any inconvenience you have experienced with your Akimbo Now Incentive Mastercard with ATM access.
  

  Upon review, we acknowledge that on December 25, 2024, you contacted us via email regarding difficulties in accessing your online account and retrieving your balance. In response, we advised on December 26, 2024, that you reach out via phone for further assistance.We note that you spoke with one of our agents on December 27, 2024, at which point you were informed that your card had been closed due to a zero balance,resulting from inactivity fees.
  

  As outlined in our cardholder agreement, after 12 months of inactivity, a monthly inactivity fee is applied beginning on the 13th month. The remaining balance of $18.84 on your card was subsequently depleted by these fees, leading to the closure of the card due to the zero balance. This closure explains your inability to access your account online.
  

  We made several attempts to contact you on January 7 and 8, 2025, leaving voicemails on both occasions. Additionally, we called again on January 9, 2025,but the call was disconnected after multiple attempts to reach you. 
  

  As an exception we have refunded your inactivity fees on your account in the amount of $18.84 and have also reissued a new card to your address on file. Since we were unable to contact you, should the address on file be different than your current address please contact us so we may send you another card to your current address. 
  

  If you should require any further assistance, please contact us at ********************************* representatives are available Monday-Friday 7am to 7pm CST

  
  Regards,
  Usio, Inc.

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a prepaid gift card of $100 and I wasnt aware that it has inactivity use feed and it charged all the money out of the card to a balance of $0

  Business Response

  Date: 01/09/2025

  January 08 2025
  ******* **********
  
  Re: BBB Complaint # ********
  
  Ms.**********,
  Thank you for taking the time to leave us a review. We apologize for the problems and inconvenience you have had with your Akimbo Now Incentive Mastercard.
  

  We can confirm that on January 07, 2025 you called in and spoke with a customer service representative inquiring as to the inactivity fees on your card account. At that time, we refunded your inactivity fees as a one-time courtesy and advised you of your new balance.
  

  We have received verbal confirmation that you were satisfied with the outcome and did not need anything further from ***
  If you should require any further assistance, please contact us at ********************************* representatives are available Monday-Friday 7am to 7pm CST.
  

  Regards,
  **********

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank You, I opened a credit card @ ***************** on May3rd 2024 because ***************** is now cashless and I was not aware prior to my visit. I put in the $40 into the kiosk and received the card. I immediately was not able to use the card as there was an issue with the registration. I then relied on my friends with credit cards and would review this issue at a later date. May 5th upon return from the park, i went online, registered the card, seen the $40 balance on the card and inquired for a refund via chat. They informed me of the terms and that i would have to link an account to receive my refund.I made a number of attempts to link my checking account so that i could obtain a refund, but my banking company would not authorize the linking of the accounts due to the fraudulent activity of the Akimbo card company.I phoned Akimbo again and was not successful in resolving my issue.I had then inquired a number of additional times for a number of fraudulent monthly fee charges on my account in July. During the month of July i was charged four times for the monthly fee, and they indicated it was an account error. I had requested my refund immediately and was again given the runaround of linking my account. Each time I inquired I had long wait times on the phone or was disconnected. I appreciate that some things must be done on the phone, but frequent emails and chat messages are also not returned. It now appears that my number is blocked as it is no longer going through when called, but if I call from a VOIP number I get connected and continue to get the run around on obtaining my refund. This is clearly a predatory lender and set up kiosks' at cashless places to exploit user agreements. I wish to connect with them so that i may receive my refund.

  Business Response

  Date: 12/19/2024

  December 19, 2024
  ****** *******
  
  Re: BBB Complaint # ********
  
  Mr. *******,
  Thank you for taking the time to leave us a review. We apologize for the problems and inconvenience you have had with your MobileMoney GPR Mastercard.
  We can confirm that on December 09, 2024 you called in and spoke with a customer service representative inquiring as to both the inactivity fees and monthly fees on your card account. At that time, we refunded your inactivity fees as a one-time courtesy. We advised during the phone call, monthly fees are agreed to when accepting the terms and conditions of your MobileMoney Mastercard before usage. You requested to speak to a supervisor about having those fees removed.
  On December 10, 2024, a customer service supervisor spoke with you and advised the assessed fees were refunded, but monthly fees will be incurred moving forward. We did advise you that there were no attempts to use the card. You did also advise us that it is your bank that will not allow you to add their banking info to your card account and you advised that you were going to just use the card at POS. We did advise you that the fees have been refunded and you have a balance of $40.00 on your card account. We have received verbal confirmation that you were satisfied with the outcome and did not need anything further from us.
  If you should require any further assistance, please contact us at ********************************* representatives are available Monday-Friday 7am to 7pm CST.
  Regards,
  **********

  Customer Answer

  Date: 12/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi!On 08/21/2024 I went to my local ***** *** to withdraw $280.00 which I have done many times in the past. This is an incentive card from my job, my monthly bonuses are loaded on this card. Once the funds are available I'll go to the *** and withdraw it. The *** was going to charge me $3.50 so $283.00 we being debited. Instead of the money being dispensed I received a receipt that there was an error and it could complete my request. The receipt given advised me to contact my bank to be credited correctly. I reach out to the Akimbo Card to file the dispute. The case was denied. The denial reason was that I used the card and there was no error made. I beg to differ because I received a receipt from the *** stating that it was an error. This was not a fraud case. I never denied going to the ***. My issue is that they never gave me the money from the machine. I was issued a receipt that told me to contact my bank to file a dispute. AND I NEVER received the money. I emailed them another copy of that receipt. I was told that once the case has been closed they cannot reopen it. I am shocked because I NEVER received the money and I am sure the *** cameras would show that, and the receipt I received at the time of the transaction confirms there was an *** error. NO ONE EVEN REACHED OUT TO ME FOR ADDITIONAL INFORMATION, HAD THIS BEEN DONE THEY WOULD'VE SEEN THAT RECEIPT PROOF GIVEN. I'M BEING TOLD THAT I NEED TO GO TO THE *** COMPANY. THE *** COMPANY IS TELLING ME I NEED TO CONTACT THE BANK. THE *** NEVER GAVE ME THE FUNDS SO THEY HAVE NOTHING TO ISSUE ME. I WANT MY MONEY THAT I NEVER RECEIVED.Thank you!

  Business Response

  Date: 09/16/2024

  Ms. ***********
  
  Thank you for taking the time to leave us a review. We apologize for the problems and inconvenience you have had with your NexGen Snowfly Prepaid Mastercard
  
  We have confirmed that on August 20, 2024, an *** transaction in the amount of $280.00 plus $3.50 *** fee was completed on your card account ending in x8611. On August 21, 2024, you contacted customer service via phone and spoke with a customer service representative and advised them that when you went to the *** the funds were not dispensed. You initiated a dispute with the representative and because the transaction was authorized by you a new card was not issued.
  
  An investigation into your dispute claim was completed using all available network information and [CH1] information we received from you.
  The details of this investigation are as follows:
  Usio dispute team investigation of *** Funds not dispensed: Investigation of this dispute claim for card account, ****** ***** ****, ending x8611, involves reviewing all available network data and available network corrections report data referencing the disputed *** transaction.
  
  The transaction investigation details includes: Review of the specific disputed transaction in our ******************* details and review of analogous transactions on the account that may indicate attempted network reversals of disputed transaction or an attempted network correction of the disputed transaction. Investigation concluded that transaction was processed successfully and no observed network reversals nor any observed network correction attempts on the card account for the disputed activity.
  
  Dispute analysts conduct a full review of all daily network reports that could potentially reference network corrections or network adjustments while cross-referencing the disputed transaction and card account:
  Investigation process requires that dispute analysts review all relevant daily network reports to locate any corrections or network adjustments that may have been sent for manual processing by network for the disputed activity.
  
  Daily correction reports detail all adjustments to our organization.
  Specific Network Corrections Reports reviewed:
  IE56: Client Network Correction Report (daily)
  IE57: Adjustment Notification Report (daily)
  IE59: Client Network Correction Non-Settled Report (daily)
  
  The disputed *** activity failed to be located in any of the daily network and network adjustment correction reports from the date of the *** activity (Aug.20, 2024 through Sept. 9, 2024). We have also re-run reports through current day Sept. 11, ******************************************** corrections for the disputing card account. Typically network adjustments and corrections will be received within three to five business days of the original transaction.
  
  Thus, all available network and transactional data which was used in this investigation indicates that the disputed transaction was successful, and funds disbursed accordingly. The evidence supports that the disputed transaction was successfully completed, and funds dispensed accordingly.
  
  On September 4, 2024, the **** disputes team reached a final decision on your dispute and notified you of the denial of your dispute claim via email and sent a physical notification of this decision in the mail.
  
  Currently, our dispute team has closed the dispute investigation in accordance with Regulation E and has communicated through the official dispute process of their decision. You have a right to review the documents related to our investigation.  To request a copy of these documents please contact us at ************ or by email at ****************** Should you have new information regarding this matter which you would like us to review, you may reassert your error by contacting us at ************ or by email at ******************  This dispute claim is now considered closed.
  
  You may refer to the cardholder agreement for further information. Please contact us at ************, our **************** representatives are available Monday-Friday 7am to 7pm CST if you have any further questions.
  
  Regards,
  **********
  
   [CH1]Please provide investigation records and how it was determined that funds were disbursed. 

  Customer Answer

  Date: 09/16/2024

  Complaint: 22241356
  
  I am rejecting this response because:
  
  Regards,
  
  ****** Louis ****

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently filed a dispute with akimbo card. My primary card was already placed on restriction for no apparent reason but they said that I could access my funds in my sub account. My funds were stuck in my sub account because they wouldn't allow me to put them back into my account. Now not only have I encountered unauthorized charges because of them but I had $1016 remaining in my account that they will not allow me to access due to an impending investigation. I asked the representative what are they going to do about the card and the remaining balance before I got off the phone with the representative and she stated that her manager said that I would still have access to the account. The next day ********************** has closed the sub account and refuses me access to my money even if a were to close the account they are stating that they will not issue me a check for my remaining balance. All because I filed a dispute. I've already had money stolen from me and now they're taking the rest. I am begging that the bbb can please assist me in this matter because this is a huge financial burden that I have to endure.

  Business Response

  Date: 09/04/2024

  September 03, 2024
  ***************************
  Re: BBB Complaint # ********
  
  ****************,

  
  Thank you for taking the time to leave us a review. We apologize for the problems and inconvenience you have had with your Fancard Mastercard.
  
  We have confirmed that on 08/05/2024 you called in and spoke with a customer service representative and were inquiring as to why you were unable to load your card account. We advised you that your account was under review but that you were still able to spend down your account. We also see you called us on 08/23/2024 and filed a dispute and were also inquiring again about your card account that was still under review at the time. We spoke with you again on 08/26/2024 about your account status still under review, and you spoke with a supervisor who advised you would be notified via email and mail about your card status.
  
  On August 29, 2024, a final decision was reached for your dispute claim. The investigation determined the disputed transactions were authorized by the cardholder or someone authorized by the cardholder and the dispute claim was denied. A final letter was sent via mail and email notifying you of the findings of the investigation. The same day we received your incoming phone call. During this call we advised you that upon review, it was determined that certain activity associated with your card account exceeds our risk guidelines.Your card account would be closed effective 8/29/2024. To follow up a letter and email about the account closure would be sent and an account closure check with your remaining balance to your preferred mailing address.
  
  In review of your card account, a closure check of $1016.74 was issued on 08/29/2024 in addition to the letters regarding your dispute claim and account closure.
  
  Please contact us at ************, our **************** representatives are available Monday-Friday 7am to 7pm CST if you have any further questions.
  
  Regards,
  Usio, Inc.

• Initial Complaint

  Date:03/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having issues redeeming my virtual card from akimbo. Each rep showed no interest or concern about the issue I was having. I expressed two days straight that the online website does not work. I also expressed that I do not have a cellphone, but that I have a landline phone. I expressed to them that I have used multiple devices as well as multiple internet sources, and the website does not work. Thanks in advance Akimbo for helping me with nothing. Also P.S. Is it custom for your representatives to hang up on customers once the calls are screened? I called from a second number and you guys picked up right away???? Sound like you guys are not trained on professionalism. Please refrain from responding to this complaint unless your team i.e. the IT department has fixed the issue.

  Business Response

  Date: 03/11/2024

  March 11, 2024
  ***********************
  Re: BBB Complaint #********
  
  To Whom It May ********************* ***, thank you for taking the time to leave us a review. We apologize for the inconvenience you have faced in your attempts to collect your Akimbo Mastercard.
  We do want to address the issues you have encountered in contacting our customer service team; however, we were unable to locate records of your calls with the phone number provided. Upon receiving your complaint on 03/06/2024 we did make 3 separate attempts at 3:00 PM CT to contact you at the daytime phone number provided. Unfortunately, we received an error advising the phone number provided cannot be connected and the call could not be placed. On 03/07/2024 at 4:00 PM CT we attempted once again to contact you via phone at the number provided but still received the same error that the call could not be connected.
  Please contact our customer service team so we may assist you in redeeming and collecting your virtual card to resolve this issue. Our customer service team can be reached at ************** from 7:00 AM CT to 7:00 PM ** Monday through Friday.
  Please contact us if you have any further requests or with any other questions you may have, we are happy to assist you.
  Regards,
  Usio, ****