ComplaintsforAncira Nissan Inc.

• Initial Complaint

  04/01/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have a prepaid maintenance contract from Ancira Nissan and my last scheduled maintenance in the *** they refused to accomplish part of the maintenance(change fuel filters drain water) the contract we signed and I paid $3,020 for it seems to not matter they have another product they are using , this product was not in the *** my *** says it is to be done. My *** is a signed contract they have only a computer printout and they say a signed contract is not the final word

  Business response

  04/01/2024

  We have covered the differences in the agreement you presented and the one that shows active in Nissan's site for your VIN. You still have a remaining Fuel filter replacement in your PMA. But due to the mileage it was not due on your last visit which is why we talked about doing that on your next oil change.

  Come by our store and we can replace them for you as per your PMA. There is no issue with that.

   

  Customer response

  04/01/2024

  Complaint: 21508485
  
  I am rejecting this response , I will be in your establishment Wednesday morning for my fuel filter change. However your reasoning/ justification is completely flawed. Mileage and time are equally important to justify the fuel filter changes it had been a year since the last change and my PMA states it will be done at yearly intervals or 5000 miles whichever is first. Read your own NISSAN reasoning for this filters left in the diesel system longer than 1 year are susseptible to growing mold/algae thereby endangering the fuel system internal engine components.My owners manual states the same thing page ***** states fuel filters will be changed at 5000 miles or 1 year whichever is first. My PMA also states in paragraph 1 , 3  and 5 that listed maintenance WILL  be done at the prescribed miles or time indicated. The NISSAN *** website PMA also reinforces this by stating exactly the same PMA maintenance requirements WILL be accomplished at the specified milage or time whichever comes first. The Nissan website goes on to say that failure to change the fuel filters as prescribed can cause internal engine damage / failure. My only conclusion for your  response is that you dont understand basic contract law or you are unable to comprehend what you read. My PMA  is a contract abide by it your contention you were doing me a favor by delaying the filter changes is asinine. In closing I have one more PMA maintenance  service due it will be in March 2025 and it includes ENGINE OIL AND FILTER AND CHANGE BOTH FUEL FILTERS , please respond on how you intend to honor my PMA at that visit.

   

   

  
  
  *********************

• Initial Complaint

  02/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a 2020 Nissan Altima. I noticed the manufactures originally installed windshield had strong bubbling effects around the top edges. Contacted Ancira Nissan and they didnt know what it was nor had they ever seen it. After a couple weeks of bringing the car to them and then communicating with corporate, they said its a warranty claim but its the first of that kind that they had. Fine, thats not the dealers fault. I had it replaced. As I drove off the lot however, I noticed my cars dashboard was super scraped up. Not scratched, deeply scraped. I showed the service advisor, and he said the company they hired for the windshield did it but it wasnt a big deal. I also had some trim pieces not put into place, and he fixed those himself. He said he would call the company and have them fix my dash, said its probably simple.Fast forward three months Im following up once every two weeks to see if he made headway. He said they are ignoring his communications and he cant do anything. So I email his manager, completely fed up. Finally, they said they got the company to take responsibility. I called them and they were awfully rude! Then since its the first time Id heard the name of this company I looked them up. The company was horrifically unqualified, and I worried that they will mess up my car even more. I spoke with the company and they said they would just try and fill in the scratches with something. They wouldnt explain what that something was or how its done. I told them thats not fixing it, its covering it. They need to replace the whole pieces to make it as it was before I handed my car to them. To make me whole again as anyone should! They refused, and even said that they need to remove my windshield again to fix it anyway. I said no way am I letting them touch my car again. I told Ancira Nissan this, and they refused to cover anything themselves. They hired this company, they are responsible for the quality and workmanship!

  Business response

  02/21/2024

  I have tried to reach out multiple times but have not gotten a call back. These concerns are from 2022. I see that they have already been resolved. I only show one visit for the roaring noise and it was the first time you have come to the dealership and we installed a Wheel bearing under Nissan warranty. I do not see any return visits after that. I also see that the windshield was done in 2022, and according to the company they have already resolved this concern back then. I see the last 9 dealership visits have been to another Nissan dealership. Is there a chance these is a mix up?Please respond if you have any questions. ************. **********************************

• Initial Complaint

  02/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *****,I have an issue with my 2023 Titan Pro 4x. VIN# *****************.It was taken to the shop for repair/replacement of a failed/destroyed fan clutch mount, fan clutch, fan, radiator shroud, radiator.The Ancira Nissan in *********** ** had it for over 2 weeks initially stating they have the parts and that the part were replaced, then said they are still waiting for parts. Last week 2/8 or 2/9 approx, I was told my truck is ready and told to pick it up.I picked up the truck and drove it home. There was a strong odor inside the truck that I figured was a result of them having it open inside the shop. I drove with no problems till the next day when the ambient temp rose to 70 degrees and the truck began overheating while idling. I was unable to run errands and needed to work from home that day (2/10). I called Ancira Nissan and told them that the truck was now overheating despite them having fixed the problem. Curious, I opened the hood and got under the truck to inspect the vehicle and the work they did. It turns out they installed radiator hoses that were too short, they were not fitted into the slots, the radiator was not bolted down properly with noted screws lose able to be moved by hand, there was radiator fluid all over the engine compartments. The resistor was over filled. They overfilled the power steel reservoir. I took photos of all this and communicated it to the service person I was working with. They sent a tow truck and provided a rental. It is almost another week and I was told Tuesday 2/13 that the truck looks good, and will be ready by noon tomorrow (2/14) . I have bought 3 Titans particularly for the warranty and coverage they come with. I do not believe releasing a vehicle with the grossly negligent repair work and wrong parts is how warranty work is supposed to be fulfilled. I am currently paying for a vehicle that is not in my possession and that has been allowed to be operated and released with faults and substandard repair work.

  Business response

  02/27/2024

  We understand customers frustration. We have been working with Nissan engineers on this on going issue. A majority of the original wait time was due to supply and demand issues with obtaining the required parts to fix the vehicle. Even with highest priority VOR (Vehicle off road) it still took more time than quoted to get us the required parts. Once the tech starts working further into it, they may need additional parts that were not originally quoted on the initial estimate. Technician has been back and forth with Techline and Nissan Engineers on why fan operations were normal for a period of time. They have suspected a manufacture defect on that fan clutch and have had us replace it two more times during this final visit. The problem was not resolved by the parts warranty replacements and have isolated the issue to the ***** commanding the fan clutch to be put on high, or shut off completely when ECM would command otherwise. We have confirmed this by swapping IPDM's with a known good vehicle and the problem transferred to the **** Currently waiting on IPDM replacement to further test drive and make sure everything is resolved prior to releasing vehicle. 

  Customer response

  03/01/2024

  Complaint: 21304828
  
  I am rejecting this response because:

  The problem was not resolved. 
  

  I'm concerned that despite efforts to change parts in the vehicle, the vehicle is not operating as it should. 
  

  1) Fan clutch continues to engage full time while driving. 
  

  2) None of these issues existed prior to taking the vehicle for the initial parts failures. While it is understandable that one cannot predict failures, this does not relieve the duty to fix both the initial, related and subsequent problems. 
  

  3) Vehicle performance is lost as a direct result of unresolved problems. For example, driving capacity, increased cabin noise, Gas consumption, and towing capacity. These essential functions of the vehicle are being hindered as a direct result of the unresolved issues with the vehicle.
  

  4) This would be the 3rd attempt to fix the issues with no success. Statements from staff all claim that the vehicle is functioning properly but after the vehicle is retuned all attempts to resume normal personal operation are affected and rendered by dysfunctional parts.

  5) Should I, as a consumer,  be worried about the safety of my self and family while using the vehicle and is the quality of parts and the entire vehicle substandard resulting in the possibility that it is a lemon. 
  
  Regards,
  
  *********************

  Business response

  03/21/2024

  Hello *****, We understand your concerns completely. We have been working back and forth with our local Nissan Engineering team on the issue. They have requested us replace the fan clutch an additional 3 times, Once with a known good unit from our lot to rule out a potential bad batch of fan clutches. They have directed us to replace the engine room harness and one more fan clutch to be certain everything is new so we can put some more miles on it simulating your driving habits. We have confirmed that the problem does not happen in the first 25 miles so we have to do multiple tests to confirm everything is proper before we get it back to you. The last thing we want is you to continue to feel unconfident in driving the Titan. We have provided you with something comparable to drive to try and make this as seamless as possible. Hopefully you see that we are working diligently to repair the truck, and resolve your concerns as efficiently as possible. 

• Initial Complaint

  08/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Put **** down for a vehicle that had no oil and they said they put in oil only drove **** miles and was completely empty head mechanic says it's a oil leak in engine that wouldn't have been able to be seen on their test and want me to pay for a brand new engine

  Business response

  08/02/2023

  ***************************** I completely understand your frustration and Im so sorry for the inconvenience however there was **** miles put on the vehicle from the time of purchase and on every pre owned vehicle that is sold at Ancira Nissan there is a very thorough inspection done and completed. In addition every Ancira pre owned customer signs a transportation special form that goes over the liability and discloses everything that the new owner is and will be responsible for. I have attached all work preformed and recommended in addition to the transportation form which was signed by you. With that said I still would like to help and have my shop look at the vehicle and get employee pricing. 

  Customer response

  08/03/2023

  Complaint: 20410971
  
  I am rejecting this response because:
  
  Regards,
  
  *****************************

  Customer response

  08/03/2023

  Complaint: 20410971
  
  I am rejecting this response because: it doesn't matter your mechanic even said the oil leaked out of the engine and that doesn't show on any test they wouldn't knows yall didn't do yalls job and sold me a car the was broken from the moment it got to you and yall lied said I put **** miles and even if so there should still be oil but there wasn't any at all so yall didn't do yalls job so I will be taking this farther up and I didn't sign any paperwork car isn't under my name and no one from my family is going to accept the way yall have taken advantage of us and how yall have been so unprofessional yall could fix but just want more money from me so I will fight this and make sure yall suffer the consequences 
  
  Regards,
  
  *****************************

• Initial Complaint

  04/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I sold my car to Ancira Nissan. They did pay off the bank loan however they have not paid me. They are attempting to sell the vehicle without completing the purchase from me. They are attempting to sell a vehicle they have not completely paid for.

  Business response

  04/25/2023

  **************** first let me start of by saying I'm so sorry that you feel that you were misled in anyway. However, from the get-go my team and myself set up the proper expectations on the time frame in which we stated it could possibly take 6 to 8 weeks for the completion of the process to be completed and you had your equity check.  Attached if the seller agreement to Ancira Nissan and the copys of the sent checks to your lien holder RBFCU and the date which the check cashed the check on their end. In addition we were able to get a check issued 4/24/23 which you gladly picked up. 

• Initial Complaint

  03/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Would give ZERO stars, if I could. I paid a deposit to secure my vehicle, with the understanding that said the deposit would hold the car until I was ready to pick it up. At no point was I told or led to believe that there was a "countdown" involved, at the time I made my payment. I paid a deposit on the car?a 2023 Nissan Sentra SV? on 2/24/23. Deal #******. Communicated with ********************* and the dealership manager on several occasions what my situation and timeline were, ahead of time. I told them on several occasions that I was waiting on my tax return so that I could complete my purchase, and that the refund date got pushed back a couple of weeks. I told them that I was using my return to complete the downpayment; they knew that I couldn't move forward, without it. And they also knew when I expected it. Again, my deposit was supposed to cover that. They STILL SOLD THE *** I PLACED A DEPOSIT ON right from under me. When I asked about it, they THEN told me that "we can't hold the car indefinitely", when I told them that all I needed was a couple of weeks, which they had initially agreed to, then changed their minds. This means that they took my money for a car, SOLD the car I paid the deposit on, and are now trying to find a way to make it my fault that they intentionally misrepresented the entire process.I personally don't expect anything to come of this; I just want others to avoid what I went through, if at all possible.This is how they treat DISABLED VETERANS who have honorably served this country. I can only imagine how much worse the rest of you get it. They had all of these "gotchas" that conveniently only showed up once I discovered they sold the car I paid a deposit on. These people are untrustworthy and I frankly do not at all understand how they've been in business for so long treating people this way.The salespeople are BIGOTED, ABLEIST, and SEXIST. You do business with them at your own peril.

  Business response

  03/24/2023

  **************** let me start off by saying we get no satisfaction on having any upset customers and I am truly sorry for your frustration on ** not holding the vehicle for you. However we did set up the proper expectations to inform you that since you were unable to come in on the agreed upon time and it was going to be an additional couple of weeks before you were able to make it in and we could no longer hold the vehicle and we would refund the down payment and or honor the agreed up price on another vehicle at the time you would be available to come in. We did work with you and take a $100 deposit and forgo our standard $500 deposit because you are a veteran. Your money has since been refunded and we would still gladly honor that price and take an additional $250 off for the inconvenience on another vehicle. 

  Customer response

  03/24/2023

  Complaint: 19586317
  
  I am rejecting this response because:

  After contacting a different Nissan dealership, I was told that "whatever one Nissan dealership offered you would be the same across the board." I approached **** Nissan with the expectation that I'd have better luck and that the car, once a down payment was made, would be mine to take home. The salesman I spoke with told me in no uncertain terms that Ancira Nissan LIED to my face when they told me I had been approved for a Sentra without a co-signer, as opposed to an Altima, and that their acceptance of the $2000 I had as a down payment was actually a ruse and that what I REALLY needed was closer to $10,000 (almost half the vehicle price). He then proceeded to tell me that what would have happened was that they would have waited until after I test drove the car to hit me with the additional $6000 so they could force me into signing a deal that would not have been advantageous to me as the consumer, but would have benefitted them greatly, as a dealership. He could tell that I was surprised by that information, and I confirmed with him that it was my first time hearing it, as at NO POINT had I been told that I needed to have more money than the initial $2000 I said I had.

   

  This was done with the specific intent of taking advantage of my situation, as I informed them that I am a disabled veteran and my source of income was non-taxable disability pay from injuries sustained during my enlistment. They also assumed that because I was a woman, I would have just caved and given them what they wanted once I got there, as if I would just overlook the flat-out lies they told me just to get me there, in the first place. I have screenshots of all my interactions with the Ancira dealer in which I specially asked him to verify how much money I'd have left in a down payment before I could take possession of the car I paid I deposit on that they turned around and promptly sold, and at no point did he say anything to me about additional money. He made it seem as if the money I said I could pay would be enough. 

   

  I wasn't expecting the best deal in the world, considering I'm nearly one year post-bankruptcy; that being said, I wasn't expecting anyone to lie to my face and dare me to take an issue with it, either. Again, their treatment of me was sexist, ableist, bigoted, and (likely) also racially motivated. The idea that they think they should get away with this is appalling. I have since filed a report with both the ************************ and the ************************** for their obviously fraudulent, needlessly greedy, and wholly dishonest practices. I have no idea why anyone would work so hard to con someone who was motivated to make a purchase, but Ancira's shady behavior and pushiness were a red flag that I'm glad I took time to verify as such.

   

  The ONLY thing they could do to make it right is by honoring the terms as we had already agreed to them and accepting the $2000 for the vehicle. Because I wasted weeks of my life and my time working to make something work with them that they KNEW I DIDN'T KNOW DIDN'T WORK. And to pat themselves on the back for refunding the deposit when at NO POINT did they say there was a time frame on how long the deposit would hold AND they SOLD the vehicle I told them I wanted is NOT ok, at all. 

   

  I'm also considering exercising my legal options, because the more I think about how I was treated, the angrier I get. In the Air Force, we were taught the value and importance of integrity, and that integrity was something you had, whether others "saw" you operating through it or not. These people have about as much integrity as a dead rat. Their behavior was disgusting and abusive. I wholeheartedly do NOT accept their so-called solution in which they absolve themselves of their criminal behavior.

  
  Regards,
  
  *************************

• Initial Complaint

  11/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  2019 Nissan Rogue Sport; A manufactures defect was viewed and acknowledged by service technician, on 09-13-22, and the manager of service department at Ancira Nissan. This was shrinkage of the leather on the seats in multiple spots and on both sun visors. The service agent stated flippantly stated that these were wear and tear issues and tried to brush my concerns aside. I pointed out that there was no damage and the leather in all spots was pristine. He agreed and took photos and stated he would began the warranty claim process. After sometime of being ignored by the service agent the manager stated he would be responsible for filing by warranty claim with Nissan, on 09-30-22). After weeks of promises of the manager saying he will have a response to my claim have yet to be contact with a status update, this is also with me calling every couple of days to give the manager time to follow up and contact me. On 10-27-22 I eventually got a hold of the manager and he stated he would have to send the claim information to Nissan and would have a response in a week. I have yet to hear from him even though I call every other day and leave messages. I don't even know if the claim has been filed or they are just waiting to run out the clock on my warranty. All i am seeking is the manufactures defect corrected.

  Business response

  11/10/2022

  we have resent the pictures to nissan and they have approved the sun visors replacement. the seat cover issues have sent up to supervisor to review.

  the j-case number at nissan is ********** and we hope to hear from nissan soon.

  Customer response

  11/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution being the replacement of the sun visor, both driver and passenger side and the repair or replacement of all the defective seats that are damaged shown in the pictures and that *** arise after more detailed inspecti0on of the vehicle,  is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  11/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had my vehicle serviced and had the alternator replaced. As soon as I took the vehicle off the lot the vehicle died. The battery was replaced and then the vehicle died on me again. I towed the vehicle to the dealership and told them that I believed the alternator was faulty. They assured me the alternator was not the problem and that it was the connector so I was charged for labor to replace the connector. My car died another time and this time they admitted via text message that the alternator that was placed was faulty. I asked for the money back for the labor for the replacement of the connector and they refused claiming that the connector was complete frayed. Its funny that a connector becomes completely frayed after driving the vehicle for only *********************************************************************************** I need to contact consumer affairs. I have reached out to consumer affairs and they told me the dealership is the only one who can help me because it was a workmanship problem.

  Business response

  11/09/2022

  we will refund the charge of $465.00 for the connector repair on r.o. ****** as goodwill if acceptable by *********************.

  Customer response

  11/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************************

• Initial Complaint

  08/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a truck in May with preexisting mechanical issues comprising of nearly $6,000. I purchased this truck prior to Ancira Nissans inspection of the truck as they had just received it in a trade in. They assured me that any necessary repairs would be fixed. They never disclosed all the issued and existing mechanical problems. After consulting with Ancira ***** the inspection report detailed several recommendations for repairs that were never made prior to my purchase. Ancira Nissan is not willing to cover the costs of these repairs.

  Business response

  08/26/2022

  ****************** truck was brought into our shop and any and all issues where addressed and fixed. 

  Customer response

  08/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  06/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 02/06/2022 my son and I purchased a vehicle from this dealership. The vehicle is a 2016 Nissan Altima with ***** miles. ***** just two months of driving the vehicle, the transmission went out. ***** visiting the dealership and speaking with the Sales Manager ***********************, he attempted to put us in a different vehicle which was more expensive than the one we purchased with payments twice as much as the original one. On top of that, he was asking for more money for a down payment, on top of the $3000 deposit, we had made on the Nissan Altima. When we declined this offer, he had nothing else to say and walked away. Not once did he or the dealership management attempt to make this right. No one took ownership of the situation, no one worked with us to see how they could help repair the car free of charge. What hurts me the most is that my son could have been seriously hurt, when the car stalled on him at a busy intersection and he could have been rear-ended. I don't understand how these types of businesses that should focus on customer service, after selling us the vehicle, they are longer are pleasant, they no longer are helpful! I also attempted to reach out to General Manager ************************* and see if there was a way he could help us fix this problem, and all he did was ignore my messages. ***** doing my research, I found out that I had purchased some type of warranty for my vehicle, but when I asked if the warranty would cover the transmission, I was told that because of the mileage of the vehicle, it was no longer covered; However, they did offer a goodwill repair and I had to pay $2068 which is half of the transmission repair. I also found out that Nissan Altimas' older models tend to have faulty transmissions. I feel like I was deceived into buying a vehicle that ended up being a lemon, and the people who sold me the car, must have known about the history of the transmissions in these models.

  Business response

  06/28/2022

  ****************, 

   

     First, I would like to start by saying I am truly sorry for the inconvenience you and your son have gone trough with this Altima on having to replace a transmission two months after your purchase. With that said I was the Manager who originally helped you, your son and your brother when you came in to discuss options on what could be done to help your family. I first offered to have your vehicle towed in so we could ***** the issue and get the car diagnosed by our techs, which you declined. We then proceeded to see if we could trade you and your son out of the Altima that was going to be a certified pre owned but I could not get to your budget due to the negative equity. Now, please keep in mind the whole time I was very polite and answered all your questions and offered options even though you signed an "as is" form and a "transportation special" form stating that if there is any issues or if any mechanical issue arises, Ancira is not responsible for the repair which I attached that documentation. Unfortunately, once I was unable to get to the payment that you were trying to get to and would not take any other vehicle other than that Altima I was able to find for your guys your brother proceeded to yell at me and several of the customers on the showroom and told them not to purchase from this dealership. Because I gave you two options first getting the vehicle towed to our dealership to get the car properly diagnosed by our Nissan certified techs, second getting a second vehicle two months from the date of purchase, and the unwillingness for you to not let me let me assist you and not to mention two separate disclosures informing you that this the Altima is completely as is there is nothing further we can do at this time. 

   

     

  Customer response

  06/28/2022

  Complaint: 17327924
  
  I am rejecting this response because: Even though the vehicle was sold as is, the dealership did add a $2700  Security Plus Warranty that you failed to mention when we came in to the dealership the second time. If you would have told us we had this warranty, we could have reached out to them, instead of trying to get us into a more expensive vehicle. I also reject this response because after extensive research, it has been known that many Nissan vehicles have had bad faulty transmissions and as a Nissan sales person, you should have known of all the recalls and bulletins, as well as extended warranties being offered to consumers who have bought these lemon cars. Yes, the car was sold as is, but a transmission problem was not caused by lack of maintenance from the previous owner, as per the CarFax, it is a manufacturer defect and this you failed to explain when we came in again. If my brother shouted was because he was angry! It upset him very much the way we were treated and disrespected when we asked for your company to make this right.
  
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩